How Princeton Racquet Club Increased Operational Efficiency with CourtReserve
Founded in 1995, Princeton Racquet Club spent decades using a mix of software and paper court sheets to manage operations. Seeking a more efficient, mobile-friendly solution, they transitioned to CourtReserve in 2020.
30+ years in operation
8,900+ members
16 total courts
How their Club Management Experience changed
Before CourtReserve
Relied on a mix of software and paper court sheets.
Wanted a mobile app for registration and programming.
Manually tracked payments and financials.
Access to limited communication tools.
After CourtReserve
Online reservations streamline booking process, save admin time, and reduce errors.
Members use intuitive mobile app to book courts, sign up for programs, and more.
Generates in-depth, automated reports to review club financials.
Uses communication suite to drive higher program participation and member engagement.
More about Princeton Racquet Club
Judith (Judy) Davidson Vogt and Colleen Cosgrove spent over a decade teaching tennis in the greater Princeton area – including the Princeton Tennis Program and 13 satellite sites under Tennis Network. Then, in 1995, they purchased Princeton Racquet Club (PRC).
From the beginning, their goal was clear: to provide a home base with top-tier courts, grow the game of tennis, and use the sport to inspire health, wellness, and community. With that mission in mind, they began expanding and improving PRC’s facilities.
They started by building 10 new outdoor courts in 1999, expanding the club’s capacity for programs and events. And over the years, they continued to enhance the facility, including the installation of solar panels in 2012, providing sustainable energy to the club.
By 2020, the club was ready for another transformation. For 25 years, PRC relied on a mix of software solutions and physical court sheets, but they needed a more efficient, mobile-friendly platform to streamline programming and registration.
Their search led them to CourtReserve at the PTR Symposium in February 2020, where they met Tim and Ashley, CourtReserve's Co-Founders. Tim and Ashley’s passion, deep industry knowledge, and first-hand understanding of club management made PRC’s decision clear – CourtReserve was the right choice.
As Princeton Racquet Club prepared to transition, the pandemic forced a mandatory 65-day shutdown. But instead of delaying progress, PRC used this time to fully integrated CourtReserve – migrating player data and launching online reservations.
Today, CourtReserve is still an integral part of Princeton Racquet Club – helping them streamline operations, boost efficiency, and enhance member experience.
By offering a mobile app and online portal, PRC makes it easy and convenient for members to book courts, register for lessons, and manage their accounts – eliminating phone calls, reducing administrative workload, and streamlining the player's experience.
They also leverage automated confirmations and notifications to improve club communication, driving higher participation and engagement. Meanwhile, financial reporting is more efficient, front-desk tasks are reduced, and record-keeping is more accurate than ever.
Princeton Racquet Club is a cornerstone of their local tennis community and remains a premier tennis facility – featuring 6 indoor courts, 10 outdoor courts, a memorial garden, a pro shop, and spacious lobbies. They plan to continue fostering a love for the game, refining programming, and expanding their offerings – with CourtReserve as their trusted partner.
Why they chose CourtReserve
Improved player experience
CourtReserve’s mobile app makes it easy for players to book courts, register for events, and manage payments – giving them a smooth, convenient experience from anywhere.
Delivers on promises
We’re committed to continuous innovation – frequently turning customer feedback into real solutions. And when we promise improvements, we deliver.
Dedicated, hands-on support
CourtReserve’s dedicated team, led by its passionate founders, provides responsive, top-tier support – backed by a 95.21% CSAT score and a commitment to customer success.
Increased efficiency
Automated reservations, streamlined scheduling, and reduced front-desk workload makes club management faster, easier, and more accurate for both staff and players.
“CourtReserve is a total game changer. Its had a huge positive impact on our club.”
Colleen Cosgrove
Princeton Racquet Club
Co-Founder & Director
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