What’s New in CourtReserve: October 2025 Product Updates & Improvements

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Hi everyone, it’s Ashley with Court Reserve. I am so excited because it is
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new feature release webinar day. Welcome to my friends Kim and Matt and Josh on
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the product team. We have so much to talk about today. But first, if you’ll
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go to the next slide, don’t forget the last club pickle ball mastermind is coming up. If you are into pickle ball,
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even if you’re not just a pickle ball club, but maybe you have a large number of courts at your facility and you want
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to learn how to run your programming or do your pickle ball memberships, we highly recommend club mastermind. It is
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phenomenal. Um, in fact, Old Coast Pickle Ball is going to this club pickle
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ball mastermind in Utah. It’s a beautiful time to go to Utah anyways. And so, if you want more information,
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uh, Josh has put the link in the chat. Um, and it’s just such a great time to learn about how to do everything pickle
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ball. Plus, you get a monthly Zoom call and you have a whole bunch of new friends. Anyways, so and then don’t
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forget we are going to continue to be around the country. We’re going to be in Atlanta this coming weekend. Next
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weekend, uh, at the Racketex City Series. I’m actually going to bring Tim with me. So, if you’re interested in
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meeting us in Atlanta, it’s a great day uh all about racket sports um at the uh
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Ansley Golf Club. And then we’re going to be at the USA Northern Tennis Weekend in Minneapolis. And then we’re going to
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be in Tempi, Arizona at the ITA coaches convention in December. So, we just
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don’t stop and neither does the product team. So, kudos to you guys and all your hard work. I cannot wait to see what is
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new in court reserve. Awesome. Thank you, Ashley. Thank you for being here everybody today. Um, so
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we’re going to go ahead and get started. Everything that we are covering today, we’ve released sometime in Q3 of 2025.
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So that’s July, August, and September of this year. On your screen scrolling right now, you can see the humongous
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list of release notes that we have that has gone out over the last quarter. So definitely make sure that you are
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checking out those release notes regularly. Um, and if you would like to know where to get those release notes,
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if you’re logged into Court Reserve as an admin and you look up in that top toolbar all the way to the right,
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there’s a little megaphone. And if you click on that megaphone, it’s always going to take you to the top of our release list and what’s the most new
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item out there. Okay? We will have be dropping some uh new release notes tomorrow, just so everybody knows. So,
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be sure to check those out tomorrow. Uh, but also if you have questions as we go
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through this webinar, please, please, please put them in the Q&A section on your Zoom window. There should be a
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button that says Q&A. Please put those in the Q&A section um so we can reply to
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them and we can answer them live and mark them when we finished them. And then also when we’re done the webinar, we actually get a whole list of what all
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the Q&A section uh questions were. So if we don’t answer your question, sometimes we go back and we will answer that for
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you and contact you about that. um the chat. I don’t get a report of the chat after we’re done. So, um if you could
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please be sure to put those questions in the Q&A section. We won’t be checking chat. Okay. But I’m going to turn it
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over to our uh product owner, Matt. And Matt, go ahead. I’m going to stop
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sharing my screen and you’re gonna get us started today. Okay. Well, hello everyone.
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Um did I stop sharing my screen? Yes. Yeah. Okay. Looks like it.
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Uh oh.
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It looks like uh Oh, I’ve got to quit and my settings must Okay. No, you know what? I’m going to
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jump in there, Matt. So, don’t worry about it. I will take over and then uh you can
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uh you’ll go after me then and then Willie, you’ll you’ll go last. Okay. All right. So, the first thing I wanted to
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tell you guys about today is um so back in the summer, we released widely our
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network memberships feature for all of our enterprise customers. If you joined me in September, I think it was
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September, um I did a whole webinar on what enterprise features we have available. And one of those things was
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network memberships. And so, one of the things that we did release in Q3 was just a another feature for network
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memberships. and that is the ability to transfer memberships if you have a
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network membership um on the admin side. So if I’m viewing this customer um they have a network membership, I can
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actually hit this transfer membership button and that membership can be transferred to another location within
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my network. So, let’s say this person’s moving or something um you know, for whatever reason, I can just transfer
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this membership to another club and then um that person can enjoy the primary
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privileges at that new location. One of the cool things this does is that person maybe they’re moving cross country,
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they’ve never even been to this location before, um it will actually create that person in the club as well. So, you
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don’t even have to worry if that person exists there or not. And it’ll take their whole family with them, too. So, that’s pretty cool. Um, another cool
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thing we did with network memberships, I don’t have a this live for you to view, but um, if you are creating a new new
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network membership, all of those custom cost fields, I know some of our clubs have tons and tons of custom costs. When
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you create those new memberships, all of those custom costs are going to carry across to locations. Same as if you’re
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setting up your location template and you create new locations, all of those custom costs are going to filter into
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those new locations, whether you have a network membership or a local membership. Um, so it’s just one of those things to make admins lives easier
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as they’re onboarding new clubs and as they’re opening new pieces of their franchise. We also did that for sales
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tax too. So the sales tax will copy over as well. Um, the other thing we did this
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quarter which is exciting is we released an update to our instructor time report.
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So, if you go to reports and you click instructor time,
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and this is a simple update, but it’s another update that we did as a quickpick request from our idea board just to make lives of admins a little
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bit more easier. Um, when you’re going through and trying to reconcile time and hours at the end of the month or at the
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end of your pay period. Um, we know lots of admins have lots of instructors that uh come and go and uh, you know, the
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nature of a of a pro is a little bit of a transient um, business sometimes. And
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so, um, you can actually now filter that instructor time report based on active or inactive pros. So, if you only want
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to see which pros are active, um, you can filter that out and get that in your report results as well. Um, so you’ve
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got an active and inactive filter there too, just to make those results outputs a little bit easier for you. And then
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another feature that we added this quarter that I’m really excited to tell you all about is I think it’s on. Sorry
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guys, let me just go back to my settings page here. So, this is a feature that we actually introduced into beta during Q3.
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And today, as of this morning, very early this morning, every customer in
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court reserve now has access to this feature. And that is a new feature we call reservation lottery. Uh so, what is
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a reservation lottery? Well, a reservation lottery is a really a fair play way for youth clubs that maybe have
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reservations opening at a specific start time every day. Um, as a way to, you
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know, collect all of those reservations into a queue system and then we will
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randomize those reservations and book the courts according to that random order. So, what does this do? This
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really equalizes fair play across the board for your members. So, the fastest
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click doesn’t always win. Um, that was a big feedback item that we would get from clubs a lot is that, you know, I can’t
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click it fast enough. My internet connection is not as fast as my friend and he always gets a court and I don’t. So, this is just a way to kind of level
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that playing field. And it’s really easy to set up. What you do is you go in to
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settings, you click reservation lottery. It’s also available in that tab structure across on that booking settings row, so you can get to it from
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just about anywhere. Um, and when you enable it, you’re going to set how long you want this queue. So, it’s really a
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queue. So, what they do is at that start time. So, then you’ll set your start time. Your start time is based on it’s going to default to the first column of
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your memberships in your bookings restrictions row or your booking settings row. Um, but you set a time of
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day every day that this is going to run. And at that 7 a.m., so in this example, 7 a.m. every day, I’m going to my
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reservations, all of them will turn into a queue basically. And so at this point for 60 seconds, all of my reservations
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will be collected at the same time. And so what are your members going to see? They’re just going to see a simple
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screen that says, “Hey, hang on a second. We’re collecting all of our reservations right now.” And then we’re
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going to randomize them. And then once that Q system finishes, it’s just going to randomize all of your reservations
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and book them in a randomized order. So that we didn’t do anything um on the end of that with court prioritization and
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things like that. So everything after that is still going to run as normal. Everything before will run as normal. Everything after will run as normal.
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It’s just this small window of time right when those reservations open that everything will just funnel into this queue and then we’ll book the
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reservations in that randomized order. So if you’d like to learn more information about this, this is
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available in your knowledge base. If you don’t know where your knowledge base is, up here in the top right corner, we have a button called knowledge base. So go
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into the knowledge base, search reservation lottery. You’ll find that article. Our technical writer wrote it. It’s amazing. I think we also have a
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video that I recorded that goes along how to do this as well. Um, so you can check that out. And then our support
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team is always available if you have any questions about this feature as well. Okay.
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I see we have a question about uh transferring network memberships if you’re done with the reservation
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lottery. Sure. Um, so the question is when you transfer a member to another location, is it
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going to delete the member from the original location? No. That’s a great question. So, I’ll
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actually do that for you live right here. So, um it’s not going to delete that player. So, with a network
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membership, your members can belong to multiple locations with one membership.
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Okay? So, they purchase it in their primary location as we call it here. Um and then if they access other clubs,
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that network membership is going to follow them. They don’t have to repurchase a membership. So, in this example, let’s say this person’s moving.
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Um you hit transfer here. Now that member is still going to exist in my
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location but with the network component. And so when they are in a location where their membership is not owned. Then this
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membership becomes what we call the network component. And that is noted by this this the network membership changed
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a little bit. It just showed all access family before. Now it shows this with a network in parenthesis. And that’s just
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at this club. This person has this membership here. So um again I did a webinar all about network memberships
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and enterprises back in September. And so, please, you can go to um courtreserve.com/webinars
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and there’s a whole a whole hourong webinar I did about network memberships and how all of this works together. So,
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definitely check that out. And if you’re interested in utilizing network memberships in your enterprise, you have
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more than one location and want to offer memberships in multiple or network memberships in your locations, please
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reach out to our live chat support team. They can get you set up with uh migrating any network memberships that
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you currently or any memberships that you currently have over to network 2. So we have a whole process for that as well.
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And if you want to get in touch with support, I will show you. We have this live chat support up here in the top
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right corner that will filter directly to our support team who is online uh really seven days a week now. Um and
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then you can also email [email protected].
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And then I see one more question about network memberships. Will it be possible to have a subadmin be a member of two
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clubs without network memberships? So, that’s a that’s a question that we’d be happy to help you with in support. You know, there might be some nuances to
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that that we need to answer. Um, so definitely reach out to our live chat support team um and we can get you an
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answer on that. Um, and I see one more question. Oh, it
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looks like it has to do with uh verbiage on a button. So, I recommend sending that one to our live chat support team.
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But we’re gonna keep on going here. I have one more thing that I wanted to show you guys here before I turn things
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back over to Matt. Um, but it’s another simple thing that we pulled off of our
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idea board. Just a quick pick, quick win. Um, when you are on youruler, let’s
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say I have somebody over the phone and they want to know more information about this event. I said, let let me let me email this to you. It’s a quick way to
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now grab the event URL for all of your events from youruler. So, if you hover
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over any event now in your mainuler, we have this um link button right here. And
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then it you hover over it, it says pop copy public event URL. So now if I copy
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this link and I go paste it into my browser, I can actually go directly to the event.
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So, it’s just another simple way to get admins um those links because previously
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the only way to get to that link was to go into edit event, go into the embed
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code and widgets uh tab, copy the URL and all of that fun stuff. So, we’ve
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just made it a little bit more a little bit easier for you guys to grab those event URLs if you want to take them
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market with them, post them on Facebook and things like that. Less digging for you.
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All right, cool. Well, Matt, are you ready? I’m ready. All right. I’m going to stop sharing my
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screen here if I can remember where that button is. Okay, perfect. I’m going to turn it back over to you, friend.
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All right. Thanks, Kim. Okay, so I want to take a moment to share a recent release we had around subadmin
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permissions and refunds. Uh, so we’re going to head over to settings, then organization settings, and system users.
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and whether you are creating a new subadmin or editing an existing one, you’ll see the change we’ve made down on
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the permissions table. So, previously the way that this was set up was a subadmin in order for them to have
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access to process refunds, they also would have needed this has access to transactions permission enabled as well.
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Uh you wouldn’t even be able to see this option unless they had access to transactions. So, that’s the change
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we’ve made is basically removing that dependence. Uh you’ll see now that the allow processing of refunds line or
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permission is on its own. You don’t need to have this line checked in order to have that. So this essentially gives
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your sub admin permissions to process refunds, but they don’t need access to all of your financial reports and
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transaction tools to give you some more control over who sees and who has access to that information. Um so I do want to
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give you a chance to see what that looks like on the subadmin side. So this is Dave demo. He’s got access to process
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refunds but not access to all the transactions. So we are going to log in as Dave.
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And so you’ll see Dave still has transactions here on the left side but when we click that he only has access to
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refunds and the end of day report. Um so he can go into refunds he can review any
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pending refunds. He can review the accepted refunds and refused refunds. So
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he can still issue refunds to members just like before, but now he wouldn’t be able to do that from the transaction
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list. They have to go to the members transactions and he can process process them from there. Um I do want to touch
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the end of day report does still show up. Um so they your sub admins can go in here but they will only see the amounts
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from payments that they’ve processed themselves. Um, this is just so they can still reconcile all of their their
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payments each day, but they would not be able to see amounts from any other system users included in there just for
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them. Um, so yeah, that that was it on my end, but main mainly just a chance to
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give you some more control over who has access to transactions, but still giving your subadmins opportunities to to do
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the work that needs to be done. All right, and stop sharing. Yeah, pass
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it on. Absolutely. All right, let me share my screen here.
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All right, great. So, yeah, I have a few improvements and updates that I wanted to touch on for my side. Um, for this
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quarter, we’re mostly going to be focusing in on some updates to some additional features and integrations
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that we have, as well as some of our notification and communication tools.
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So, first I’m going to start off on an update that we have made for packages. If you were not aware, there used to be
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a point of friction with packages where after a player had paid for a
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reservation using punches, they would no longer be able to edit that reservation,
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even if their membership should give them access to editing that reservation. So, we have since updated this. So now
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if I go in and I pay for this reservation,
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let’s see here.
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I did previously have a package here, but it looks like it’s not showing anymore. So I’ll just kind of talk over
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the differences that would show up on the edit reservation modal if I did pay for this. So now when you have paid for
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a reservation with a package, you would be able to get to this edit reservation page. Um really the main differences
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that you would see versus what I’m showing right now is if you have paid for this reservation using punches, you
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would be restricted from editing your reservation type as well as your duration since those are two key factors
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that make this reservation uh eligible to be paid for with the punch. So those two fields would be
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restricted from the player still, but they would be able to still edit their reservation date, the t start time of
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their reservation. They could still add additional players or guests if they needed to. Um, so that was an update
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that I wanted to point out related to packages. So let me jump back over to the admin side and I can start going
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over some other updates that we have made for some of our integrations.
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So the first one that I want to touch on is our save my play integration. We have added some new setup settings. So when
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we go to settings on the sidebar and we scroll all the way to the bottom. If we are already using save my play, we can
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go over to the video recording page. And there’s two new settings here that I
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want to focus in on. Um, the first one, I believe I touched on this during the last quarter’s webinar because we had
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released it just in between the two quarters, but we can now set up our recording cost by membership type. Um,
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we used to only be able to set up a global price for our recordings, but now we have this call out here that will
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allow us to go to the booking settings court page or cost page. And on the
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court cost tab all the way on the bottom. Now, if you are using the Save My Play integration, you will be able to
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set up your recording costs by all of the different membership types that you have in your organization.
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Another update that I wanted to touch on is a new setting that we’ve added on this page to show the integration to
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following memberships. So, previously you were only able to show this integration to everybody or nobody. So,
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we’ve added this new setting here. So now you can pick and choose which membership types will actually be able
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to see the Save MyPlay integration on your mobile app. So that way if you want to, you could make the Save My Play
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integration a perk or an additional feature that is only available to specific membership types that you have
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at your organization. All right, so that goes over the additional feature and integration
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updates that I wanted to touch on. Next, I’m going to move over to some of the notification and communication updates
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that we have made. So, last quarter, I had talked about an update that we had
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made to text alerts where now moving forward, if you were under the tiered
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pricing for our subscription, you would be able to migrate to a local phone number that you could assign to your
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organization. And that new phone number would be what all of your system notification text and bulk text would be
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sending from. We have since added this functionality to all of our legacy pricing customers. So if you are under
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legacy pricing and you go to settings on the sidebar, this bottom row here is
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labeled as add-on if you’re under the legacy pricing. But when you go to the add-ons page, you’re now also going to
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be able to see this switch to local phone number button here where you can migrate to that local phone number or if
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you’ve never used text alerts before and you’re turning it on for the first time, that’s going to be when that local phone
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number gets assigned. Another update that we have here was we got some feedback from some organizations. And
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previously how this setting worked was once you migrated or enabled text alerts, you would be assigned the first
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phone number that our text provider could find that matched with your address. And we wanted to give
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organizations a little bit more flexibility when it came to assigning this phone number. So, we have also
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added an update that will allow you to pick from up to 10 phone numbers that our text provider finds based on your
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address. So, when you click on the switch to local phone number button now,
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um first you’re going to confirm your address based on the address you have under your organization settings. But
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once you have confirmed that, you’re now going to see 10 phone numbers from our text provider. and you’ll be able to
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pick and choose which phone number you would like to assign to your organization.
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So, those are the improvements for text alerts that we have made. Um, next I want to go over some updates that we
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have made to our bulk email and our email notifications.
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So, if we go over to settings on the sidebar and you go to the reservation
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settings row, we do have a page here called email messages. And for anybody that’s not familiar with this page or
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what you can do here on this page, you’re going to be able to add some custom messaging to the top or bottom of
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some of the notification types that send from your organization. So, it doesn’t give you full customization to the
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formatting or information that shows on a system notification, but it will allow you to at least add some custom
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messaging maybe about policy at the top or the bottom of your emails. So, the
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update that we made here was last quarter we had separated out our reservation and our lesson
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notifications. They used to all be just under reservation. Um but now we have a separate reservation and lesson
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category. So with that we have added the lesson notifications as separate email
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types to this custom email message page. So now if you have different messaging
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that you want to add to your system notifications for lessons versus reservations, you would be able to do
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all of that from this page. Now, um, when we did release this, we did copy your reservation messaging to all of
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your lesson, uh, notifications, so that way we weren’t disrupting how your current notifications were sending out.
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But you do have the ability to go in and edit or create some new messaging for your lesson notifications if you would
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like to do so. All right. And the last thing that I
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want to touch on, I did touch on a little bit during the last webinar for
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last quarter. Um, but I want to add a little bit more context to it. So, at the beginning of last quarter when we
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were touching on the bulk emails, we had added an update to
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our bulk emails where after you had sent out that email, you would now be able to
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see the open rate and see the click rate for that email. In addition to that, when you go to the send email details
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page, we have these new graphs that will show you the open rate, click rate, and bounce rate for these emails. In
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addition to that, when you have this email sent out and once you have had some players that have opened it or
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clicked any links in it or if there were any emails that failed, you would also be able to see the percentage of players
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that you know fit under that open rate or click rate metric. And in addition to
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that, when you click on that percentage, you can see that specific list of players and you can notify them. So, for
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example, if we have a group of players that did not successfully receive this email for any reason, we could go into
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the bounce rate metric, see all of the players that did not successfully receive that email, and we could send
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them a text message or a push notification letting them know that for some reason the email address on their
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account is not working properly. and they should, you know, double check their email address to make sure it is
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working correctly um or that it’s typed out correctly. So, this update was really part of a
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larger project that we were working on. And this is going to sort of transition into the next section that I have for
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the webinar, which is two new exciting features that we have in beta that I wanted to share with everybody. So, let
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me get my slides up and share my screen again.
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All right. So, we have two exciting features that are either now in beta or are getting ready to be in beta. Um, the
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first one I’ll go over is our integration with PlaySt. So, this is another video recording integration that
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we have been working on. It’s going to work pretty similar to the integration that we have with Save MyPlay, but we
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did want to add another provider here as another option for our customers. And
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this is currently available now for beta. Um we have about 10 organizations that are already using this integration
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here. Um so if there are any organizations that already have playsite cameras set up in their organization and
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they want to try out this integration, definitely feel free to reach out to our support team and they can notify me and
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I can make sure we get this integration added into your organization. Um, for anybody that’s not familiar with our
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video recording integrations, they really give the player a quick and easy way to initiate a recording um, for a
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booking or a registration that is on their account. So, as you can see in this screenshot, there’s going to be
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this new row on your modern dashboard homepage. Um, this is how the Save My Play and the Playite integration work.
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So with both integrations, you can easily click the record my session button. And from there, the player then
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gets to select the court that they want to record and the duration of the
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recording that they would like to initiate. Um, and just to to add to this here, when you’re setting up either of
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these integrations, there are some additional recording restrictions you can set up. So, that way a player only
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has access to recording certain courts if they have a booking or a registration
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on that court there. So, this is one of the first features I wanted to point out that we have available for beta. Now,
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uh, the second feature kind of ties into the email metrics that we were talking about. This has been a project that I
27:54
have been working on for a pretty long time and I’m pretty excited to start sharing this with our customers. Um, but
28:00
a new feature that we are going to have ready for beta next week is going to be
28:06
our email campaigns project. So, over the last year or so, we have really been
28:12
taking in a lot of the feedback and limitations and points of friction that
28:18
organizations have been having with our bulk email editor. and we really wanted to just add a bunch of new functionality
28:25
here and really make the bulk email editor a lot more robust. So, from a
28:30
high level, some of the additional features that you’re going to see with our improvements to the bulk email
28:36
editor are that one, you’re going to be able to create and manage multiple draft
28:41
emails. Um, two, with the sent emails, you’ll continue to be able to see all of those email metrics that you have for
28:48
those emails. And then you’ll also be able to create and use email templates when you are creating an email. So if
28:56
you want to create a newsletter template um or if you want to create a template for a short message that you need to
29:02
maybe urgently send out to your players, you can create all of those different templates using the advanced email
29:08
editor that we’ve had inside of court reserve and easily use that template whenever you are starting to create an
29:15
email. In addition to that, we have also updated the email creation process just
29:22
so it’s a little bit more aligned with a software sort of like Mailchimp. Um, so
29:27
it’s sort of broken up into a four-step process that we have. Um, and I’ll kind of go over this at a high level. If you
29:34
want to learn more, feel free to reach out to our support team and they’ll definitely have some more information
29:39
and some resources to share with you. Um, but the last main point of functionality that I want to add is
29:45
we’ve also added a way for you to schedule out your emails for a later date in time. I’m very excited about
29:51
that feature that we’ve added. And all of this is going to be ready for beta
29:57
probably at around next week. So, if you are interested, feel free to reach out to our support team. they’ll let me know
30:03
that you’re interested and then I will be reaching out in the next week or two to let you know when this would be
30:09
released into your organization. So that’s the second feature that we
30:15
have almost ready for beta that I wanted to point out. Um it doesn’t look like we have any questions as of right now.
30:23
Awesome. All right. Some just some love for you Josh on the email campaigns. I know we’re all really
30:28
excited for that. you’ve been working on that for a very long time and very hard. Yeah, I’m very excited for people to
30:35
start seeing it. And we have we have articles created for it and I also have a loom that I’ve been sharing with or
30:42
organizations that have already expressed their interest. So, if anybody does want to get more information on it,
30:47
I’ll make sure that our support team has those resources so they can send them over. Uh for the question that just came
30:53
in about sharing any of those email editing screens, we are not going to be sharing any of the goodies in this beta
30:59
for right now. Um but if you are interested, you don’t even have to use it, but if you’re interested in just
31:05
learning more about it and what uh you know those screens might look like, you can definitely reach out to our support
31:11
team and get on that beta list. For sure. Yeah. And that kind of ties into the next slide that I wanted to go
31:18
over. So, we do have some upcoming webinars uh for the remainder of the year. One of them is going to be just
31:25
getting ready for 2026. So, that’s, you know, managing or creating new memberships. Um any financial reporting
31:33
tips and tricks that will be helpful for you as you’re wrapping up the end of the year. Um and then all of those setup
31:39
tips for new waiverss or updating your court costs. Um we’re going to be touching all of those different uh
31:45
settings and features in that webinar. So, I think that’ll be a really great one for for really anybody um that you
31:51
know has any changes that may be coming to pricing or set up in your organization for the next year. And then
31:58
we have another one uh building newsletters and emails. That one’s going to be December 4th. On this one,
32:04
Michelle is going to be going over our advanced email editor in more detail. um
32:09
she does a lot of the newsletters for old coast pickle ball. So she has a lot of experience in that advanced email
32:15
editor and has a lot of great tips and tricks for you all. But then on top of that, I will also be demoing email
32:22
campaigns in that webinar as well. So I’ll be showing you all of those different features I just talked about.
32:28
I’ll be showing you those in real time in court reserve and showing you how they all work.
32:34
Awesome. All right. And Josh, there were there were a couple questions that came in um
32:40
while we were going over this webinar screen. Um the first one is about um
32:45
just an just a a question and I think you know the answer to this. So we have an email that goes out to our
32:51
participants after an event. When I click the history, I lose my list of email recipients. Is that something
32:57
that’s going to be updated with this new um book or this new the email project or
33:04
is that something that they should add to the idea board? So, you should be able to see the
33:10
recipients that were selected for an email um in that send email details
33:16
page. So, if that is disappearing, I would definitely send that information over to our support team. If you have
33:23
any screenshots or anything that would help them look further into that, that would be helpful. Um, but on that sent
33:29
email details page, you should be able to see all of those recipients from that sent email.
33:35
Awesome. Um, cool. We ready for more questions or did we have anything after this or are we moving into the question
33:42
section? Yeah, we’re moving into the question section. Okay, awesome. I’m gonna, you know, we
33:47
can kind of look at some of these together. Um there was a recent update where members can receive notifications
33:53
whenever there is a reservation update. Can this be disabled? Yes, we did create
33:58
this notification um recently for members. If you would like to disable this notification
34:06
completely, it is a notification that is going to go out when you update a reservation. But your use case here uh I
34:12
think makes a lot of sense. You a lot of times play Tetris and people can’t even see their reserv or their court location
34:18
ahead of time. So, if you would like to completely disable these for reservations, I’m going to share my
34:23
screen really quick. I can actually show you where this is. Um, but if you go to settings and then scroll down to your
34:30
player notifications, it’s that first tab on this notifications preference setup. But here
34:36
in your reservations section down here where it says reservation update notice,
34:42
you can uncheck that. Um, and so that’s going to disable those update notifications from going out. So, um,
34:48
hopefully that that assists there with some of the questions you’ve been getting. Um, but that is good feedback.
34:54
Um, okay, cool. Have there been any considerations in adding camp management
35:01
integrations features for clubs, tennis, summer camps, like registrations, forms, capture storage, attendance tracking,
35:07
etc. Uh, not to that level. Um, you know, actually, one of the things that we should probably do next year is
35:12
another webinar on like running summer camps and stuff like that. You know, we already do waiver collection. you can assign specific event waiverss. Um, and
35:20
we’re going to get ready actually to release a new um, admin event registration process here in a couple of
35:26
weeks that will align with how your team’s registration is currently working. And with that, you’ll be able
35:31
to actually do custom fields by registrant. Um, the only way to, you know, do uh, capturing um, form
35:38
registration is through custom fields right now, but we’re going to make that a lot easier for admins going forward as well. So, we don’t have any plans about,
35:44
you know, integrating with specific camp softwares, but um maybe if we do another webinar, we can kind of uh collect all
35:50
of that information together for you and how to run a successful uh camp there.
35:56
Um summer camp webinar coming soon. I know.
36:01
Add that to our ideas list for 2026. Um Josh, here’s a question about your email campaigns project. Are the emails
36:08
going to be sent um from our club domain address or court reserve?
36:13
So, right now it’s still going to be sent from court reserve. That definitely is a good piece of feedback and a good
36:20
feature request for us. So, I can definitely keep note of that. I’ll add that to my list of feedback that I’m
36:26
about to begin for the email campaigns project. Thank you for sending that over.
36:33
Let me just going through the list here. Josh, if you see any that you want to grab too, feel free to uh grab it. Let’s
36:40
see. Is it possible from the various reports in court court reserve that have an email function, can that lead to the
36:47
system advanced email builder instead of the email notification system? That’s a good one for you, Josh. Maybe a little
36:55
Well, we actually I actually just talked about that a few days ago with our development team. So, we’re hoping to
37:01
actually make that improvement with the email campaigns project. So, it’s not going to be in the beta that I’ll be
37:08
releasing next week, but that is going to be an additional uh improvement that we’ll make for beta customers probably
37:15
sometime in the next month or so. That’s awesome. That would be awesome.
37:22
Um, is there a is this where we would also
37:27
disable membership updates similar to reservation updates? Let me see. I didn’t do that membership update one.
37:33
Let me just look at that table really quick. I’m not sharing my screen anymore. Um,
37:39
the membership update, from what I remember, Josh, the membership update, we recently added an email about
37:44
cancellation notice around membership. So maybe that’s what we’re referring to here. Um in that table there are there
37:51
is a section of that player notifications tab um called memberships and so anything related to your
37:57
membership notifications is going to be in that. If you are talking about that membership cancellation notice that we
38:02
created in the last few months that email that notification is on that table as well and you could cut that off from
38:09
that spot as well. Um let’s go through a few more here. Is
38:15
there a way to show the stats of individual links on the email? Right now, there’s not. Right now, we only
38:22
have the metrics for the overall email, the open rate, and the click rate. That’s definitely
38:28
um a good feature request, and I can definitely take a look and see if that is possible on our end and see if that’s
38:34
something that we could improve on in the future. Um, here’s a good question just about
38:41
lesson request emails to instructors. Are they now going to include the information from the custom fields as
38:46
well? Um, I don’t think we’ve updated that, Josh. I think that is still on our idea board. That is a great call out.
38:53
Um, we’ll take a look at that from the idea board perspective, but that is a good one. Um,
39:03
so are there any updates on transferring between events easier for members and staff? Currently, it’s withdraw, refund,
39:08
account, credit, and then register. We do have a reschedule feature. If you’re in events, um, so that’s from an admin
39:16
side. So if you are looking at for an easier way to reschedule and move players from one event to another, you
39:21
can consider using this reschedule feature. It essentially takes the money and moves it into account credit and
39:27
then moves it into the new event. Um, so you know, that’s just one one suggestion to look at. Um, but that is not a
39:34
process that we currently have in the works. Um, let’s see. the punches for
39:40
guest fees. That’s one of the items that you have, I think, on your wish list, Josh, right? Something to get
39:46
eventually. So, yeah. Uh, guest passes. That is a really good one. We’ve heard that one a lot recently, so hopefully we’ll have an
39:52
update on that one here soon. Um, we answered the email link one. Any
40:00
plans to add a message board integration? That’s a really good suggestion. Um, I don’t think I’ve seen that one on the idea board. Um, so if
40:07
you would like to go add that one to our idea board, um, if you’re not familiar with our idea board, I’m going to share
40:12
my screen again and just show everybody where to go for our idea board. Um, it’s up here in the top right corner. It’s this little light bulb up here. So, if
40:19
you have an idea for us, please feel free to submit it to our idea board. Um, our product team does go through these.
40:25
They do answer some of the ideas and accept them or, you know, we prioritize some of them to get them done a little
40:30
bit quicker. Um, so you know, it might look like a little bit of chaos when you get in there, but we we know what’s in
40:36
there. So, please send us your ideas if you have them. Um, is there potentially anything in the
40:42
works for waiver links with account creation, getting folks to create accounts for things? And that is such a
40:49
good one. Um, that’s actually something that we might, you know, be tying here to some another project that we’re
40:55
working on, just an easier way of waiver collection for some anonymous guests. So, stay tuned on that one. That’s
41:00
definitely one that I want to get in. The club that I was at um for a long time, we h with our previous software,
41:06
we we had a way to collect waivers anonymously essentially and have people go into events and stuff. So, you know,
41:13
hopefully some work on that with waivers and just making it easier for your players to uh sign waivers when they’re
41:18
coming to your clubs. We do have a guest waiver kiosk if you haven’t seen it. Um, it is a feature that Josh here built out
41:25
earlier this year, but it’s essentially a kiosk where you can have players sign guest waiverss, but I think the next
41:31
step to that, Josh, would making that public so you don’t have to have a pin code to access it. So, maybe that’s something that we’ll expand upon in the
41:38
future as well. So, that’s definitely a great question, something we are considering. Um,
41:44
there’s a lot of questions coming in. All right. Um, I can take a look at this
41:50
email one. So, will the new email system have the option to email from programs automatically? For example, if I have a
41:57
camp program, can you add a setting to have an email automatically go go out that is linked to that program? Right
42:05
now, we don’t have that functionality. Um, I know similar to adding the advanced email editor to reports, we
42:12
would want to eventually add it to the notify players for reservations and
42:17
events. Um, but right now in terms of scheduling emails, the only functionality we have there is when you
42:24
hit send email and you choose this the send date and time for it.
42:31
All right, I’m finishing up a question that I’m answering live right now. Um,
42:38
here’s our question about gifts or gift card availability. Yes, we’ve heard you guys. It is on our road map and it’s
42:44
something we are looking at. There are so many laws when it comes to gift cards. You guys would not believe it.
42:50
And plus, one of the big things about gift cards that court reserve is missing is deferred revenue and being able to
42:55
calculate gift cards properly with um deferred revenue and being able to
43:00
account on it properly uh with your systems. So Josh is actually that’s one of the projects Josh is working on is
43:06
just a whole deferred revenue thing in court reserve. So once we kind of get deferred revenue worked out, we’ll be in a better position to work on gift cards.
43:13
Um, you know, the best thing that I can suggest for gift cards in the meantime is, you know, just selling account
43:19
credit to members accounts. Um, I know that is a little bit of a lift on an admin side, but, uh, that’s we don’t
43:25
have gift cards officially in court reserve. I do know that there are clubs that, you know, use point of sale items
43:30
that are called gift cards to sell them that way, but it’s a lot of manual tracking. So, um, I just recommend
43:36
account credit for the time being. Um,
43:41
let’s see.
43:47
All right. Well, Josh, anything else you want to grab here? There’s some questions that we can probably uh send some folks some emails to when we’re
43:54
done. Um, but yeah, I think that’s that’s going to
44:01
be what we get through here today. Um, if you guys have any addition any questions about anything that we have gone through today, please reach out to
44:07
our live chat support team. Um, and then after the webinar is over, give us about 24 hours and then we will get that up on
44:14
our YouTube channel. Um, and um, it will be available for you until the end of
44:19
time on all of the cool things that we we talked about today. So, thank you guys for joining us. Thank you Matt for
44:25
joining us earlier. Thank you Ashley for introducing us at the beginning. Um, and uh, we will have more stuff for you. The
44:31
next court reserve quarterly webinar will be probably in January or early February just about all the cool things
44:37
that we release in Q4. Um, but we are actively releasing things throughout the
44:42
quarter. So, every once in a while, make sure you click on that megaphone in the top right corner of your admin dashboard
44:48
because you’re going to find something in there. I guarantee it. Um, and if you have a great idea for us, add it to the
44:54
idea board. All right. Thanks for joining us. Have a great day.
44:59
Bye.