7 Front Desk Automations Every Racquet Sports Club Should Use

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hello everybody Welcome to today’s webinar thank you so much for joining
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today you guys are in for a special treat we’re going to be going over front desk best practices some tips and tricks
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how to run your organization smoothly from a front desk perspective and you
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guys are even in for even more of a treat because today you are joined by Mr Willie one of our favorites here at
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court Reserve he is known around here as the legend and that is no exaggeration he’s truly awesome he’s Tau me like half
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of what I know which is amazing so you guys are in really good hands um Josh
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I’m going to stop sharing so you can go ahead and get going but yeah we’re going to do like about 30 minutes I guess of
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presentation and then afterwards if you guys have questions we will tackle those as well but Josh without further Ado
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take it away buddy all right perfect hello everybody hope you are doing well today so like Mr wi said here today
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we’re going to be going over some best practices for your front desk staff um
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today I’ll start of sort of start with the more basic actions and then we’ll sort of work our way up along the
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webinar but let me share my screen here and we can get
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started all right perfect so here I have my account up and I think a good way to
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get started here is to show you how we can create a member account from the admin side so if somebody calls in and
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they would like to book a reservation or if somebody is walking into the facility and would like to book a reservation or
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join an event but they don’t have that account created yet we can do that by going to members on the sidebar and we
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can click the add member button right here so from here we’re going to be able
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to fill in like their first name their last name email address gender date of
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birth any information that may be relevant for your organization you know if you are
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setting up events at your facility that are restricted by age or restricted by gender you can make sure you get all of
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that information while you’re creating the members account and from here the
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main thing is when we check off send welcome email to the user this will send
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that member of an email to let them know that an account was created under their email address and from there once they
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get that email they will be able to set up their password and start logging into their own account but from here we can
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also add things like home address if that is needed at your facility if you are an organization that is requiring
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payment profile we can also get that payment profile added while we are creating their account from the admin
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side if you are allowing that eCheck payment profile we will be able to choose that selection and we can also
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use the profile picture feature here as well so if you are using that additional
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feature we can get that picture taken of that member and get that Pro that profile picture added right as we are
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creating their account so from there you know a lot of
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the things that front desk staff will be doing will be managing reservations
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lessons and events that are on schedulers in your organization so the next thing that I will start going over
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are the different types of schedulers that we have in court Reserve so the two different court schedulers
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that we have are the expanded scheduler and the Consolidated scheduler with the expanded scheduler we
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are going to get a column for each individual court that we have in the
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system so if you have 10 courts we’re going to have 10 different columns here and we can see the bookings and the
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availability for each individual court if you are a facility that has
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multiple Court types maybe you offer different sports at your facility another option is going to be the
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Consolidated scheduler where instead of getting a column for each individual
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Court we will get a column for each Court type so maybe you have 20 Courts
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at your facility and just taking a look at 20 columns can be a little bit overwhelming of a view we can instead
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use the Consolidated view we can see each Court type we have in a facility
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and we can see how many spots of availability we have for this specific
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Court time under this court type so that goes over court schedulers
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if you are a facility that has lessons we also have an instructor
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scheduler under the scheduler section and under the scheduler for instructors
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we will get a column for each individual instructor that we have at an organ organization so if somebody is looking
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to book a private lesson and you want to just quickly see what availability each
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of your instructors has this is going to be the best place to just quickly take a look at that
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availability another option that could be set up at your facility is custom
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schedulers so again if you are a facility that has a lot of Courts and
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maybe your organization wants to break those views down into multiple
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custom schedulers that are maybe a little bit easier to manage whenever we
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create a custom scheduler there’s also the option to show that custom scheduler
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on the admin side and if they are showing on the admin side we will also
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see those Options under this schedulers button here so for example I have some
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tennis courts and some pickle ball courts but rather than seeing them all under one one scheduler I would like to
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have that View broken down so that the tennis courts and the pickle ball courts
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are a little bit easier to manage on my end and when creating custom schedulers
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you’ll be able to filter these specific courts or Court types that will show on
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it so from a scheduler you know we are going to be able to book reservations
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manage reservations manage lessons and events from here so once we are on a
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scheduler if we are looking to book a reservation on a specific court at a
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specific time we will just need to click a spot that has availability and when we
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click on that Reserve button here that is when we are going to see
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the screen where we can book a reservation so from here we can choose
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the booking type so if we are booking a reservation or a lesson we will be able to decide that here we will also be able
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to choose the reservation type that we will be selecting we can choose the start time
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and the end time and we can also set up a recurrence for this
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reservation recurrences are not something that a member are going to be able to set up from the member portal so
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they cannot create a recurring reservation directly from their account this is going to be something that only
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admins would be able to set up for a member so maybe you have contract time that you
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would like to set up for your members and you want to set up a weekly
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reservation on the same day of the week and the same time for a
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member this is going to be how we can do that we can set up daily
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recurrences we can set up weekly recurrences we can set up monthly
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recurrences and we can also set up a custom recurrence where we are manually
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picking and choosing the days that this recurrence is going to repeat on most commonly for reservations I see
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a weekly recurrence set up so I’ll just use that as an example here when we are
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setting up a recurrence the first thing that we will be deciding is having this
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recur every X weeks so if this is something that is happening every week
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we can have it recur every one week here if it’s happening every other week we can have it recur every two weeks this
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is sort of how we just decide how that recurrence is going to be working on a
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weekly basis from there we can also choose the days of the week that this recurrence
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will repeat on so if this is only going to be happening once a week on Tuesdays
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we can just check off Tuesday here but we can have it set up so that it is recurring on multiple days of the
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week from there we can choose to end the series after x amount of dates so if a
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member is setting up contract time for 10 Dates we can have this recurrence end
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after 10 occurrences or if we’ like to set it up by calendar date and we would like to
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set it up so that it’s happening every one week on Tuesday until the end of October for example we can use this end
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by date field here we also have the option of setting up exception dates so if there is a date
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in this recurrence that we already know is not going to work maybe there’s a holiday or there’s something going on at
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your facility and we just already know beforehand this specific date is not going to work we can go in and add those
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dates as exception dates and they will be skipped from the recurrence that we are setting
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up from there if we are creating a one-time or a recurring reservation we
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will then be able to add the players to this reservation so if we are searching
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a member and say they have never made an account when we are searching that name
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if we don’t have a member under that name we can create a new member from
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here as well but if it is somebody that we already have an account for this is
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going to be where we can select those players if we need to override the cost
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for the reservation this is also going to be one place where we can do that and then from here we can choose things
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like courts instructors and if you have any custom fields that may show on a
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reservation this is going to be where we can do that the last thing I’ll point out when
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booking a reservation is we do have a display message that is on the
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schedulers if you are front desk staff I would definitely check with an admin at
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your facility to see if this note is visible on the member M portal or if it
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is hidden from the member portal some organizations will have this hidden on
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the member portal and will use this field for internal note tracking some
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organizations will have this note visible on the member portal just to give those members some additional
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information but if we’re hiding this from the member portal we can add notes here like maybe I am missing the payment
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profile for this member and I just need to add that I need to get this player’s
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payment profile so this field here will just
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depend on how your organization is using it it may be used a little bit differently just depending on the
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visibility that you have for this setting in your
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organization once we have a reservation booked we will then have it set up on
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the scheduler here and now I’ll kind of just go over managing or edit editing
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reservations in the system so if we have a reservation that
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has not been paid for yet we are going to see this dollar sign icon right here and we will also see a red line to let
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us know that it has not been paid for yet so that’s a quick indicator but once we hover over a
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reservation we’re going to have this info icon right here and if we would
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like to edit this reservation we can click the edit button and we can edit any information we can change the
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players out if we need to if you are using guests at an organization and need to add a guest this is all going to be
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where we can do that the next icon here is going to be
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the view players page so this is going to be where we can take a look at all the members that have been added to this
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booking here and from here we can see information like the status of their
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payment we can charge the member here so if the member is entering the facility
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and we want to charge them now we can do it directly from the scheduler and we can also update the
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check-in status for this member so if your organization is using check-in
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statuses and whenever a member enters the facility for a reservation we want
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to mark them as checked in um we can use this here it looks like I don’t have any statuses set up there but typically
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there’s going to be the check check in status for when a member has entered the
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facility from there we also have the ability to email the players from this reservation so if there is any last
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minute information you need to quickly send out to those members this is a way that we can just quickly write an email
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just to the players in this reservation and then from here we can also view the transactions for this
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specific reservation as well so if we need to update the amount for a
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reservation this is another place we can do that if we need to charge the member or avoid the fee for a member this is
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also going to be where we can do that and the last button here is going
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to be the audit log for this specific reservation so if we for example see
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that a note was added and we want to see who added that note we can see who did
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that action what time they did action and the actual action that they did when
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they were editing that reservation so if somebody is overriding a cost if they
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are changing the court or the reservation type or the day in time we
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can use the audit log to quickly see who is changing that information in the
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system so with reservations and lessons we will also be able to manage event
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dates from the scheduler so here we can see that I have an open playay Event set
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up and if I hover over the eye icon we can go to this edit screen and we can
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also edit this event on this specific event date so say this event typically
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takes place from noon to 1 but specifically for today we have a last minute change and we actually need to
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bump the start time in the end time 30 minutes this is going to be how we can quickly do that from the scheduler here
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and if we need to change courts if we need to change instructors or anything like that we will be able to easily do
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all of that from the scheduler here one setting that we also have in
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the system that may be helpful is we do have the ability to drag and drop on the
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scheduler so like I was saying if we need to quickly move an event 30 minutes
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forward or backwards for example we can use the Dragon drop and we can move this
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event to a different time very quickly on the scheduler um and it will depend on the intervals that we have set up in
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the system so if I change this to 30 minute intervals on the scheduler on the
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admin side you know I would be able to quickly just drag and drop this in 30
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minute intervals with the drag and drop I know some people really like this feature and
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I know there are some people that really dislike this feature so we do also have a check box on the top of the scheduler
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to enable or disable the setting so if you are somebody that really dislikes Dragon drop there is also a way to just
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very quickly disable that and then from there you would have to go into the edit screen for a specific reservation or
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event in order to change the time for it so with schedulers managing members
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managing check-in statuses and payments you know we can do all of that from the
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scheduler here but let’s say you’re a facility and you have that peak hour you
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know in the morning or in the afternoon and you just have a large amount of members coming in at once and you need a
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page to just very easily manage payments notes on reservations check-in statuses
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and things like that another view that we have rather than using the scheduler
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is the who’s here today page and that’s going to be under Reser ations on the sidebar and then we’ll have this who’s
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here today button right here on this page we are going to have a
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row for each member that is booked for a reservation or a lesson or is registered
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into an event for the date range that we choose and by default the from and the
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to date will be for today so if we need to quickly just
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check members in We quickly need to make sure that members have paid for their reservation today this is going to be a
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page where we can quickly get a list of all the members that would be coming in today and either changing their check-in
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status or charging them from here we can also search for names pretty easily so
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if we are looking for Harrison and just need to really quickly find his name we will be able to just use this search bar
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here and find that member very quickly this is a page that I see used a
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lot at front desks especially for those organizations that have those peak hours
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where there’s just a large influx of members coming into the facility at one time um I know on the scheduler you know
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it can be a little bit more challenging to find the court that they’re on find the reservation that they’re on go to
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the view players page so this is just going to be a very easy and quick way to
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manage all of those members that may be coming in at one time
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all right great so with managing schedulers member availability member
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check-ins and payments and things like that another thing that front desk staff may need to quickly be setting up our
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closures in the system so if you would like to set up closures we do have a
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shortcut that’s on the top of this page right here but I will also show you the
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setup for closure types and things like that so if if we are creating closures
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in the system the first thing that we would want to do is set up closure types and those different reasons that we may
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be closing the courts so if we go to settings on the sidebar and we go to the court and ball
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machine settings on the right of this row we’re going to have closure types and from here again we can create
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a closure type for any reason that we may need to close the courts at our fa
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facility so maintenance holidays weather anything like that we can choose that
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closure type name here and then we can also choose things like background color
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and text color so that maybe these closure types can be a little bit more easily identifiable on the scheduler for
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your members but once we have the closure types set up then we can actually go in
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and create a closure so we can go back to settings on the sidebar we can go to
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the coure and bom machine settings and then next to closure types we are going to have the closures
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page from here we would be able to take a look at any closures that are already made in the system we can also manage
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past closures from past dates if we need to and then we can click the create
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closure button to get a closure set up so from here we would first be choosing that closure type
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and then we would be choosing the start date end date and start time and end time so if we need to close the courts
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for weather very last minute it may be from 1 to 3 today we can easily do that
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by picking the same start date and end date and then choosing the start time and end time but maybe you have to set
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up weekly closures for maintenance on your courts so let me change it over to the
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maintenance closure type if we need to set this up on a recurring basis we also
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have a recurrence field here as well so what we would need to do is make sure
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the start date and the end date are the same date here and that will show this
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recurrence field and then from there we can set up you know for example a weekly
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recurrence and we can say that every week on Tuesdays from 1: to 3 we are
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going to be setting up this closure until maybe the end of the year
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for example again we have the exception dates field if we need to skip any dates
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during this recurrence but from here we can also display a message for the
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scheduler that shows to the members and then we can then select the courts that are going to be affected by
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this closure so if we are only going to be affecting our tennis courts for
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maintenance you know we can just check off those specific courts and then from there if we have
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any reservations or events that are going to be affected by this closure we
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will then get a table where we can see the specific reservations or events that
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are going to be affected from here we can cancel or edit the reservation if we need to or we can
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set up a cancellation policy for this closure so from the affected times are
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we going to have no cancellations are we going to cancel all reservations or
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events that were affected during this time range or are we going to only
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Cancel reservations or events we’ll be able to pick and choose that when we are setting up this closure
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here once we save that closure into the system it will then be added so if we go
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back over to the scheduler we will then see that I have
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this maintenance set up and again if I chose to cancel all reservations or events these reservations would
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automatically be cancelled when I save that closure all right great so that goes
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over managing members checkin statuses and payments for bookings from
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schedulers and a few other places like the who’s here today page another place
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that may be valuable to know is like we have we have audit logs on specific
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reservations or events we do have an overall audit log in the system so if we
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go to audits on the sidebar and we go to the audit log page this is going to be where we can take a
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look at really all actions that are happening in the system so if we would like to filter the actions that were
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done by a specific system user we can filter by that system user here we can
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choose our action type which would be things like cancel delete or edit and
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then we can choose our entity type so that would be things like reservations
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events or closures and then we can choose our actions start and end range so when they
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made this change or we can filter by when the booking or the event actually
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takes place in the system so top Fields here are when I’m making the edit these
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bottom Fields here are for when that booking actually takes place but from there we can run this
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report and we can quickly take a look at all of those actions that are happening in the system um so again we’ll be able
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to see things like time changes Court changes overriding of prices um and
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anything like that for closures reservations lessons and events in the
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system all right so the next thing that may be valuable here for front desk
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staff is the front desk waiver URL um if you are an organization that is using
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the advanced liability forms add-on and you are requiring that members fill out
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a general liability waiver or anything like that we do have a URL that is
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specific for the front desk to use so that they can quickly get those members to sign a waiver so if you have a tablet
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at your front desk you can set up the front desk URL on that tablet and that
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way they can just quickly give the member that tablet and they can sign that waiver when they are when that
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member is entering the facility so to get to that front desk waiver URL we can
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go to settings on the sidebar we can go to the reservation
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settings row and we can go to the waivers and agreements
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page if we go on the additional set tab there is going to be the option to allow
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signing at front desk if we enable that that’s going to give us the URL to start
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your front desk waiver and signing and we also have the option now to allow
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guest waiver signing at the front desk and this is a part of a new feature that we have for guest waiver kiosks so you
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can now set up a kiosk for people that do not have an account at your organization to quickly fill out a guest
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form like their first name last name email address or any custom fields and
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we can also have them sign any specific waivers that we would like to push to those guests but we can also add the
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guest waiver to the front desk URL so once we allow guest waiver signing at
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the front desk we can then choose which guest waiver kiosk we are going to be
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displaying on this URL and the system is going to be looking at the guest form
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that is set up on this specific kiosk and show that guest form on this URL
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here so once we are allowing signing at the front desk and if you are using the
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guest waiver kiosk feature once we are allowing guest waiver signing at the front
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desk once we save this and we go to that front desk URL if there are any members
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that are in your signing queue you’re going to see their name show up here and you can quickly click that member and
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have them fill out any waiver that they need to and if there are any guests that
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show up to the front desk and you want to quickly show them a guest form and guest waiver designed we can also click
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the guest waiver button this is going to take them to the guest form that you have set up on your
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kiosk and then for any guest waivers that you are presenting to guests they
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will see that here they will be able to add their signature and save their guest waiver into the
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system all right great um so that goes over everything that I wanted to go over
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today um I know it was mostly on managing members and
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registrant reservations and events on the scheduler and also the who’s here today page um does anybody have any
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questions or Weis is there anything that you feel like you would like for me to
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go over or just clarify brother that was great um right
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now there’s one question actually in chat so we can go over that um if you
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could go back to the who’s here today page this is my like favorite page in the entire system this is so helpful um
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for your front desk there’s other pages that they need to know how to learn to
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read and how to use but this is going to be the easiest place for them to get
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like the information they want for the day like it shows everyone who’s coming in the order that they’re coming in
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where they need to be whether or not they’ve paid it’s all the information they could need right in one place this
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page is super handy so if you guys aren’t already using this at your facility I highly recommend trying it
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out because it’s super good um question in chat Josh will guest
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waivers be safe for the future or is it just for onetime use yeah so we do store guest waivers in
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the system so if you go to things like the waivers report or if you look at a
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specific waiver in the system um let me show you so over in settings if you go to the waivers and
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agreements page and you know we take a look at a specific waiver
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here we will be able to see each version of that waiver how many members have
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signed it and if it has been signed you know we do save those guest waivers in the system with that being said it does
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not save the sort of waiver tracking so if I do not have an account and I go to
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the guest waiver kiosk or I sign a guest waiver at the front desk using the front
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desk URL the system does not have a way to keep track of the fact that you know
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someone under my name has signed this guest waiver so that guest will have to
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sign a guest waiver each time they enter the facility um you know if if it’s
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something like a general liability waiver that you have where the member only signs it at one time the system
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does not have a way of keeping track of a guest and if they have have or have
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not signed that waiver um you know in the
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past sweet very good um next could you show us where the
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um check mark is whether for whether or not the notes that you put in on a reservation are
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visible for uh members or not right yeah so to choose if this note here is going
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to display on the member portal this is going to be under settings on the sidebar if we scroll down to the portal
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settings row and we go to the setup page there is going to be a setting here
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let me find it to show reservation event notes on all schedulers so this setting
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under the portal setting setup page if it’s unchecked will hide this note from
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the member portal um with that being said there is also a setting to show
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this note on the scheduler on the admin side so if we want to hide it from
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Members we want to uncheck this setting if you want to double check and make sure these notes are visible on
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schedulers on the admin side we can go back to settings on the sidebar if we go to organization
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settings in the general page we are going to have the show event
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reservation notes on schedulers for the admin side so we have a setting to toggle this both on the admin side and
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the member side and they are separate just to just to point that out sweet and isn’t there also one when
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you’re editing the reservation like at the very bottom of the reservation edit screen
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there’s the one that says hide on public scheduler I think is that even for here I don’t
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remember what that one’s for to be honest let’s see
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I believe that for the entire reservation yeah I believe that is for the entire reservation yeah okay cool I
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didn’t know if that’s when she asked that’s immediately what I thought of but I I wasn’t entirely sure sweet well
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thank you um next is there a Best practice list of permissions for a front desk person of whether or not they
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should have um right now I don’t think we have something like that that’s a really good idea of something we should work on yeah i’ be happy that yeah yeah
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we don’t have a best practi IES right now because it can just differ so much depending on your facility’s needs you
34:04
know maybe there are even some sub admins that may have permissions that others do not um but I’ll be happy to
34:10
touch on some of those sub admin permissions right now so when we go to the settings page and we go to the
34:18
system users page under the sub admin edit screen
34:23
when we scroll down to the permissions let me just un check all of them here and go over a few key ones you
34:32
know that you may want to consider enabling just depending on the permissions you want to give them so we
34:38
have the ability to create reservations in the system as well as create
34:44
reservations in the past so most likely for front Des staff we will want to be
34:49
enabling that setting there um you know if we want to give them or restrict them
34:55
from creating closures in the syst system we can choose to allow them to
35:00
close courts and also manage closur so if you want them to be able to create a
35:06
closure we can enable the ability to close courts if you want them to be able
35:11
to edit closures that are already created in the system we can enable the ability to manage
35:17
closures and then from there these settings here I think are the most key
35:22
depending on the permissions you want to give to your sub admins so for editing and deleting
35:29
reservations we can choose to allow them to edit or delete any
35:34
reservations if we allow them to do that they can edit or delete any reservation
35:40
that is currently created in the system if we sort of want to restrict that
35:45
maybe we don’t want to give them access to all reservations that are created in the system we can allow them to only
35:53
edit or delete reservations that are owned by them and when it says owned
35:58
only this means that they can only edit or delete reservations that they created
36:04
as a system user in their system user account so that’s a way to give some
36:10
restriction there maybe say you know we don’t want you having access to editing all reservations but if you created this
36:18
reservation from the front desk you know computer and you need to edit it we want to give you access to that um we can use
36:25
the owned only settings here we also have some settings around
36:32
creating editing events um and with editing or deleting events we have the
36:37
owned only set of settings there as well so again um it depends on how much
36:44
permission you want to give those sub admins and I know that can differ facility to facility it may even differ
36:51
sub admin to sub admin um so it’s definitely worth you know taking a look
36:57
at the settings and seeing what would best fit your facility um there’s a lot
37:03
of different settings here so a few other ones that I can point out are the ability to access
37:10
transactions process payments and revert payments or void fees so those are some
37:16
pretty key ones just in the sense of how much permission you want to give those
37:21
sub admins when it comes to your financials or any you know fees or payments in the system
37:29
uh what else may be important here the ability to manage members so if you want
37:34
them to be able to view members update members accounts send emails out to your
37:41
members or manage member groups in your organization um that’s another good
37:46
permission to give to your sub admins um you know allowing price overis on
37:52
reservations or events that one could be one that you would really want to enable or really want to keep disabled again
37:58
just depending on those permissions um so yeah I would say those are probably the most key ones that I would recommend
38:05
taking a look at first um of course you know I would recommend when you find the time to just look through these
38:11
permissions because it really can differ facility to
38:17
facility yeah that’s true that’s kind of the the hardest part about those is it’s kind of it really depends on what you
38:25
guys want to do and what permissions you want to give them so it’s good to go through that list determine what’s best
38:30
for you and again you can if you have different system users accounts for your different front desk staff then you can
38:36
vary based on who is live right um next what is the best practice for the end of
38:44
day report so Josh could you pull up the end of day report please I’ll take this one yes so we go to transactions oh
38:51
sorry go ahead no you’re good under transactions end of day report really once you pull this this up this is what
38:58
a majority of facilities are using it automatically defaults to filtering to just the system user you’re logged in as
39:06
so any transaction processed by that person will show here and it automatically filters to the current
39:12
date and this is what a lot of people are using to cash out um you can vary
39:17
from this I don’t see people doing that very often but um if you’re doing this
39:24
as a full admin and want to use this for like some quick reporting or reconciling
39:29
I would recommend taking the system user out because it will filter just to you for you as well but for your sub admins
39:36
I believe they’ll only be able to see their own they won’t have the option to filter for other system users so you
39:43
don’t have to worry about them poking through all your financial information they can just see the total of what they
39:48
processed and quickly export it to you guys can have that information but again most people are just using this report
39:56
as it comes right when open it up anything else to add Mr Willie no no
40:02
that is everything that I would said um next if we have bookings and we have a
40:09
closure due to weather how do we cancel the booking without losing the information
40:16
so if you do cancel a reservation in the system we do also have a cancellation
40:22
report that will give you a lot of that information from that booking so if we go to reports on the
40:28
sidebar we’re going to have that cancellations option and from here we can choose to
40:35
include reservations events you know we can choose just one or the other or both
40:40
here but from this report we will be able to see when it was canceled who it
40:46
was canceled by the cancel reason but you will also be able to see start dates
40:52
end dates start times and end times for the reservation the courts that reservation was on the players or the
40:59
registrants that were included in that reservation um and really you know if you have any reservation custom Fields
41:06
will be able to grab that information as well from this report so if you are looking to get that information on
41:13
specifically cancelled reservations I think this would be the best report for
41:19
that yeah right and when you are creating the closure there’s also the
41:24
option to cancel right in that step so you don’t have to go through manually cancel every single one of them when
41:30
you’re creating that closure it gives you the option at the very bottom to how you want to handle those uh closures
41:38
those cancellations things like that um and that’s just what is reserved or what
41:43
events are going on in that time frame I don’t know I guess you’ll have something to see yeah there you go so you can select the cancellation policy and which
41:52
of those you want to cancel right um next
41:58
is the only way to use the kiosk to sign waivers is to First add the additional
42:03
liability forms and membership agreement add-on yes correct yeah you have to have
42:10
the waiver add-on to use and collect signed waivers in the
42:15
system next is there a way to send texts regarding specific classes or events to
42:20
people register for those right now I think the only option is emailing um you
42:28
can like manually select those members it’s a little bit of work um one trick I
42:33
like is specifically for events on the members report you can
42:39
look up specific events and that’ll pull up the list and you can text straight out of that report not the simplest
42:46
response ever but it is possible um unfortunately right now we only have emailing but that’s a good that’s
42:51
something we should write down to add I think yeah definitely yeah yeah
42:58
all right great any other questions right now that looks like it I guess we’ll give it another minute or so
43:06
but Josh great job that was very good and informative I knew you would not disappoint so that’s good thank you very
43:15
much all right well if anybody has any additional questions that come up later
43:21
always feel free to reach out to our customer success team and they will always be happy to help we will also get
43:27
a recording of This uploaded to our YouTube um sometime this week most
43:33
likely sometime this afternoon but if not it will definitely be in the next few days oh looks like we may have yeah
43:40
we do have a few a lot of them are just telling you you did a great job um the the recording will be up on YouTube
43:47
later today or probably tomorrow um I don’t think we send out an email for that but it will be up um on the YouTube
43:55
channel and yeah um also to point out something really quick we do post the U the um URLs for
44:03
these webinars recordings in our Facebook group so if you click the Facebook icon in the top right corner
44:10
and you join that uh Court Reserve Facebook group that we have we always will upload any recordings to webinars
44:17
over on that page