(0:00) Hello everyone. It’s Ashley with Court
(0:02) Reserve. We are super excited to have
(0:05) you here with us today. I am with my
(0:08) good friends Kim and Josh from our
(0:10) product team. Hello you two.
(0:11) Hello.
(0:12) Hello.
(0:13) So we’re going to be talking all about
(0:14) team-based registrations that are in
(0:16) beta in court reserve right now. But
(0:18) before we get started, we know that you
(0:21) love to go over some housekeeping items.
(0:23) So know that we will put this on the
(0:25) court reserve YouTube channel. Um, and
(0:27) we did just recently launch our new
(0:30) podcast, which is now on Apple Podcast
(0:32) and Spotify. So, if you want to have the
(0:35) unscripted version of everything that’s
(0:37) happening at Court Reserve, check it
(0:38) out. We are coming to what the West
(0:42) Coast and the East Coast. I know Josh
(0:44) and Kim are going to be with me. Uh,
(0:46) we’re going to Seattle September 17th
(0:48) and then uh near Cherry Valley or about
(0:51) an hour from Philly um in New Jersey for
(0:53) another Catalyst. It’s one day. Send
(0:55) your people. bring your people. We only
(0:57) have so many signups. Look, somebody’s
(1:00) calling me right now to sign up. So,
(1:01) again, uh Josh has put the link in the
(1:04) uh chat and so please go ahead and make
(1:07) sure that you get signed up for that
(1:08) today as well because we only have so
(1:10) many seats and we’d hate for you to sign
(1:12) up later and you can’t be there. Uh what
(1:14) else are we doing? I’m going to LA. So,
(1:17) if you’re near LA uh this coming Monday,
(1:20) um I’m going to be a part of the City
(1:21) Series Racketex tour. And then also next
(1:24) Friday, I’ll be down in Fort Lauderdale.
(1:27) If you want to come to either event, I
(1:29) have some free tickets for the LA
(1:30) conference and I have some reduced fee
(1:32) tickets for uh Fort Lauderdale. So you
(1:35) can reach out in the chat or send a
(1:37) support ticket in and say, “Hey, Ashley
(1:38) said she could get me in the door.”
(1:40) We’ll work on that. And then don’t
(1:41) forget about mastermind because if you
(1:43) are anything pickle ball, you should go
(1:46) to a mastermind. It’s a great event.
(1:48) It’s all about how to run the best
(1:49) business. And the best part about
(1:51) mastermind is the community afterwards.
(1:53) I was just on the Facebook page
(1:55) yesterday. It’s constant collaboration
(1:57) between pickle ball friends and and
(1:59) clubs all over the country and it’s
(2:00) super great. I think that’s all I get to
(2:03) talk about. Is that right?
(2:04) Okay. I think that’s all I have you
(2:06) slated for at the moment. But as we’re
(2:08) doing the team registration, I love
(2:10) would love it if you wanted to
(2:11) participate in that too. So let’s do it.
(2:13) Stick around.
(2:14) Um okay. So then I’ve got a couple more
(2:16) housekeeping items I wanted to make sure
(2:18) everybody that was aware of. So um
(2:21) earlier today if you are an admin and
(2:23) court reserve you should have received
(2:24) another reminder email from me if your
(2:27) club is not using the modern dashboard
(2:30) not using the modern dashboard. So if
(2:32) you’re using the classic navigation or
(2:34) the custom navigation within your mobile
(2:36) experience for your members just we want
(2:39) you to be aware that we’re getting ready
(2:40) to retire these two dashboards. So, how
(2:44) do I know if I’m not on one of these or
(2:46) if I’m not on the modern dashboard? Um,
(2:49) well, when your members log into the
(2:50) member portal on the app, it doesn’t
(2:52) look like this. Then you know that
(2:54) you’re going to be migrating towards the
(2:56) end of August. So, the week of August
(2:58) 25th, we’re going to be retiring our two
(3:00) old dashboards that have been around
(3:02) Court Reserve for three or four years
(3:04) now. Um, we’re going to be replacing it
(3:07) with this modern dashboard experience.
(3:09) Um and then with that just know that all
(3:12) um all players in your organization um
(3:16) will be utilizing the court reservation
(3:18) flow that is part of the modern
(3:20) dashboard. So once you transfer over
(3:22) this modern this new reservations piece
(3:25) comes with it. It’s not available on the
(3:27) old one. Um and so we have given you
(3:30) some resources that you can utilize that
(3:32) are available on the um knowledge base.
(3:34) I think Josh has a link that he’s going
(3:36) to drop into the chat as well. So, just
(3:38) make sure that you know you’re prepared
(3:39) for what this is going to look like.
(3:41) Your members are prepared, too. Our um
(3:43) technical writer has written a great
(3:45) article that is dedicated to your
(3:47) members and what their experience is
(3:49) going to look like. You could send this
(3:50) article to them to help prepare them.
(3:52) And then Josh actually has a great video
(3:54) that he created about a month or so ago
(3:57) um where it really walks you through the
(3:59) difference between the custom navigation
(4:01) and the modern dashboard. So, two great
(4:03) resources for you to check out there to
(4:05) share with your members. But just
(4:06) remember that this is coming soon. You
(4:08) can switch it ahead of time if you want.
(4:10) And those step-by-step instructions are
(4:12) in the article for you.
(4:14) Can I say something real quick before
(4:16) you go? So, people ask us why. Why are
(4:19) you doing this? Well, a couple different
(4:20) reasons. Because it is cleaner, it is
(4:23) fresh. It looks great. And it looks new.
(4:27) And the reason that you want to do this
(4:29) is because it makes it easier for your
(4:31) players. Now, you may say, “Oh, but my
(4:33) players love the old dashboard.” Well,
(4:36) but now there’s a lot of great features
(4:38) about the new modern dashboard that you
(4:40) would never be able to get on the old.
(4:41) So, that’s why we are helping you switch
(4:43) it. You can blame Court Reserve, but
(4:46) just like one of my friends in San
(4:48) Francisco told me yesterday, she said,
(4:50) “Ashley, I love the fact that you guys
(4:52) are always trying to improve the
(4:54) process, the player visibility, how the
(4:57) players are are using the system because
(4:59) it makes me and my club look like we
(5:01) really care about the process and it
(5:03) makes us look like we’re always keeping
(5:04) up with the times. So again, you can
(5:07) blame us, but this is for your benefit
(5:09) and for your players benefit because we
(5:11) want to keep up and make sure things are
(5:12) crisp and clean. And it is a great flow.
(5:15) We’re using it at Old Coast. We’ve been
(5:16) using it for a year now and our players
(5:18) absolutely love it. Anything else, Josh?
(5:21) Because I mean, I’m singing it here.
(5:23) I do want to say this dashboard has been
(5:25) out for over a year now. Um, and so
(5:27) we’ve had customers using it for about
(5:29) 18 months now. And so it’s a really
(5:31) great experience. It’s just going to
(5:32) streamline the experience across the
(5:34) board. There is a question here. I do
(5:35) want to answer um it states the week of
(5:37) the 25th. We’re targeting I’m
(5:40) specifically targeting August 26th,
(5:41) which is Tuesday. Uh we don’t like to
(5:43) release things on Monday. Um and we
(5:45) don’t like to release things on Friday.
(5:47) So, we’re going to target Tuesday that
(5:48) day to help with any maybe support that
(5:50) anybody asks on that transition that
(5:52) week, but I am targeting Tuesday, August
(5:54) 26th. Um but given ourselves a little
(5:57) bit of wiggle room, that’s why it says
(5:58) the week of the 25th.
(6:00) There is a question, Kim. Um, how will
(6:02) this dashboard change for sailing like
(6:05) reserve a boat capability?
(6:07) Um, it’s still going to keep all of the
(6:09) same features that you already have. So,
(6:11) if you’ve renamed courts to boats and
(6:14) things like that, uh, we do use that
(6:15) example a lot. Um, that it’s still going
(6:18) to keep all of that same stuff. Um, and
(6:20) it’s going to take on a lot of the
(6:21) naming that you already have throughout
(6:23) the system as well. So, if you’ve
(6:24) renamed uh events to programs, it’s
(6:26) going to keep all of that same stuff for
(6:28) you. All
(6:29) right, I’m going to jump forward because
(6:31) we’re here to talk about team events and
(6:32) I have another exciting thing
(6:33) housekeeping related that I wanted to
(6:35) announce prior to jumping into teams.
(6:37) Um, we have a new feature that is almost
(6:40) ready for beta. It’s not released fully
(6:42) yet, but it’s almost ready for beta. It
(6:44) is a court lottery feature. Um, what is
(6:47) a court lottery feature? It is a way to
(6:49) ensure fairness on high demand court
(6:51) booking. So, we’re going to instead of
(6:53) rewarding those fastest clicks, the
(6:55) fastest internet connections, we’re
(6:58) going to take all of the requests in a
(7:00) short period of time, like a minute,
(7:01) less than a minute, and we’re going to
(7:03) randomize those reservations, and then
(7:05) we’ll book the courts for them. Um, so
(7:07) this is really a way for us to uh really
(7:10) hone in on preventing bots and things
(7:12) like that and ensuring fair play across
(7:14) the system. Um, if you’re interested in
(7:16) a feature like this, I’m compiling a
(7:18) list of beta customers that are
(7:20) interested. Um, if you could just reach
(7:22) out to our support team, they have a
(7:24) special tag that they’re going to tag on
(7:26) your conversation so I can see that
(7:28) you’re interested. Um, and if you would
(7:30) please just reach out to support and
(7:31) say, “Kim told me to come in and tell
(7:32) you I’m interested in court lottery.”
(7:34) Um, that would be amazing. I’m haven’t
(7:36) sent out any information yet, but I’m
(7:38) getting ready to. So, if you could
(7:40) please do that for me, that would be
(7:41) amazing. Um, cool. Well, Ashley, I’m
(7:44) gonna jump right in. Um, I So, today
(7:47) we’re here to talk about team
(7:48) registration. Um, we’re going to talk
(7:51) about the way team registration
(7:52) currently functions. Twoman teams,
(7:54) two-player teams in court reserve. If
(7:57) you have any ideas for the ways that you
(7:59) would like to expand on team
(8:01) registration, like four player teams and
(8:04) team names and all of that fun stuff. I
(8:07) have received a lot of feedback already,
(8:09) but the best way to get those ideas in
(8:11) front of me and our product team is by
(8:13) going to the court reserve idea board.
(8:16) So, please post any ideas that you have
(8:18) on what you would like to see with teams
(8:20) on the idea board. Um, our team is
(8:23) really going to be leaning into the idea
(8:25) board now going forward. And so, we’re
(8:27) keeping up and keeping track of all the
(8:29) ideas on there. So, go into the idea
(8:31) board and select events and programming
(8:32) category when you add a new idea. And
(8:35) then that’ll get visibility to our team
(8:37) and we can prioritize things.
(8:40) If you are going to um if you’re here
(8:43) and you have questions, please share
(8:45) your questions in the Q&A section of the
(8:48) webinar. It’s very important that we
(8:50) please use the Q&A section. Um the chat
(8:53) we actually can’t see after the
(8:55) recording is over. And so we like to go
(8:57) back and make sure that we answered all
(8:58) of our questions appropriately. So, if
(9:00) you could please make sure that you’re
(9:02) putting questions in the Q&A section and
(9:04) not the chat, that will help us kind of
(9:06) streamline our workflow following the
(9:09) webinar. So, now I’m going to jump right
(9:12) in. We’re going to walk through team
(9:14) registration today in court reserve and
(9:17) how this Whoops, that is the wrong
(9:19) button.
(9:21) And how this feature currently works
(9:23) right now inside the system. So with
(9:26) this
(9:28) um with this feature, we have allowed
(9:31) you to take our current event setup
(9:34) process and um turn that into a
(9:37) registration where two players can um
(9:41) two players can register and be part of
(9:44) a team. So how do I do that? So you’re
(9:47) going to go to the event tab on the left
(9:50) navigation. And really, we’re just going
(9:52) to walk through some event setup here,
(9:54) um, just to make sure everybody’s
(9:55) familiar with some of the settings that
(9:56) are available with team events. And
(9:58) you’re going to go create a new event.
(10:01) If you notice here on my list, I do have
(10:04) some team events already created.
(10:06) Anything that has this little man icon
(10:08) over here um, on this list, when you
(10:10) hover over that, that just tells me that
(10:12) is a team event. So, you can quickly see
(10:15) from this list what might be a team
(10:16) event and what might not be a team
(10:18) event. I’m gonna actually go off video
(10:20) here so my picture isn’t going to be um
(10:23) up in front on the video recording
(10:25) later, but that way you get the entire
(10:28) picture. So now, if I want to create a
(10:30) team event, I’m going to go over here to
(10:31) create teams um or create an event. So
(10:34) we’re going to go create an event the
(10:36) normal way we would always create an
(10:37) event in court reserve. We’re going to
(10:38) give this a name. So I’m just going to
(10:40) call this live demo. Um and then you can
(10:43) go in and add your event categories. Any
(10:45) category you can add to it. It doesn’t
(10:47) matter whatever category you choose. Um,
(10:50) and then any of our event tags.
(10:51) Remember, I love event tags because
(10:53) event tags give your uh members a little
(10:56) bit more information or subcategories
(10:58) about maybe how um this what describes
(11:01) this event. So, definitely consider
(11:03) using tags. All right, the next big
(11:06) setting here is register as a team. So
(11:08) this is really the first piece of the
(11:11) registration or the I’m sorry the event
(11:13) setup that is going to um change
(11:16) everything else about this event to be
(11:18) reflective of a team event. So you’ll
(11:20) see here that now my um max max
(11:23) registrance has now changed to max
(11:25) teams. And so this just tells the system
(11:28) this is how many teams are allowed to
(11:30) register to the event. And this is the
(11:32) setting that takes this from an
(11:33) individual count of players. So I’m not
(11:36) counting individual players. I’m
(11:38) counting pairs of players. Okay. And so
(11:41) then I do see a setting here for the
(11:43) maximum registrance per team. Um there
(11:46) is a little tool tip here that says that
(11:48) right now we’re only limited to two
(11:50) players because that is what we did for
(11:52) MVP here. Um we will have more players
(11:56) part coming later as part of expanding
(11:58) this. But remember this is just beta. We
(12:00) released this to everybody to really
(12:02) figure out what people want and then
(12:04) we’re going to be taking this and
(12:06) expanding on it again. So, this is just
(12:08) to get us started, but don’t worry,
(12:10) there’s more coming with Teams.
(12:13) So, then we’re just going to select an
(12:14) event date for when we want this event
(12:16) to run. And let’s pick some start times
(12:20) here. Doesn’t matter for demo purposes.
(12:23) And then we can make this a reoccurring
(12:25) event. Maybe to reoccur every
(12:28) week on
(12:30) um Saturday. I think I picked the six.
(12:32) Yeah, Saturday the 16th there. and we’ll
(12:35) just say 10 dates. Now, like I said
(12:39) before, this is um
(12:43) going to take pairs of registrations and
(12:46) it’s going to put everybody together on
(12:49) the event together. So, I’m just going
(12:51) to go through here and um just select
(12:54) some other attributes around the event.
(12:56) You can allow weight list with team
(12:58) registration. You can also allow
(12:59) autoregister from weight list with team
(13:01) registration. So that’s just going to,
(13:03) you know, take those players on weight
(13:05) list and autoregister them prior to the
(13:07) event. Um, and then you would want to
(13:10) select up your event, you know, as
(13:12) normal moving forward from there. So,
(13:14) let me just get some basic other
(13:16) information in here and then we’ll talk
(13:18) about some of the settings that I’m
(13:19) adding here.
(13:21) All right. So, let’s I’m going to make
(13:23) sure I add some custom fields in here
(13:25) because I want to just kind of give you
(13:28) guys some visuals once we get in here.
(13:30) Okay. So I have done my event setup drop
(13:35) in price per player. So this is going to
(13:37) be the price that each player is going
(13:39) to pay. So when a player goes in and
(13:42) registers in the member portal, they’re
(13:44) registering their partner. And this will
(13:46) make sense if you haven’t done this
(13:47) already. I’m going to take us through
(13:48) some member portal experience here after
(13:50) we set up this event. But we’re still
(13:53) creating fees per individual player.
(13:56) This is not a um team price. Um, so each
(14:01) person that is registered, including the
(14:03) the player that is registering plus
(14:04) their partner will have their own fee
(14:06) generated for them. If they’re
(14:08) registering with a guest that like a
(14:11) true court reserve guest, that play the
(14:13) player registering will pay the price of
(14:15) their guest. But in, you know, if it’s
(14:18) member registering with another member,
(14:20) they’re going to pay their own portion
(14:22) and then that member that they’re
(14:24) registering with is going to have their
(14:25) own fee generated that then they can go
(14:27) in and register themselves.
(14:30) So you’ll also see that I’ve listed
(14:31) require upfront payment here, require
(14:33) payment profile. These are only going to
(14:36) be required of the player that is
(14:37) completing the registration. So if their
(14:40) partner does not have a payment profile,
(14:43) they’re not going to be limited um from
(14:46) participating in the event. And then
(14:48) require upfront payment again is only
(14:49) required for that player that is
(14:51) completing the registration on the
(14:52) member portal.
(14:55) All right, let’s talk about Let me just
(14:57) see if there’s any questions, Josh, that
(14:59) came in. Um, and again, I see some
(15:02) questions coming into chat. If you could
(15:04) please, please push the Q&A button that
(15:06) is on your Zoom window, that would be
(15:08) amazing. Sorry, I see there are some
(15:10) questions that have come in. So, I’m
(15:11) going to pause real quick um at the
(15:13) registration restriction and answer some
(15:15) of these questions. Is organized play
(15:18) available along with team registration?
(15:21) No, Cindy, that is a great question. At
(15:23) this time, organized play is not
(15:26) available within team registration.
(15:28) Organized play is already its own way of
(15:30) getting players out on the court and
(15:32) allocated to courts. There is a pairing
(15:34) process that is available already within
(15:36) organized play. And so, right, it’s just
(15:38) not available right now with teams
(15:40) because there were a lot of pieces to
(15:42) figure out and how to make it work with
(15:44) teams. So, that wasn’t part of our MVP.
(15:46) Um, so if you have reg if you are
(15:49) registering somebody together as a team,
(15:51) um, that organized play checkbox is
(15:54) going to be disabled. So if you already
(15:56) have an organized play event, um, you’re
(15:59) not going to be able to enable teams
(16:00) either. So those those settings just
(16:02) kind of work kind of separately. Um,
(16:06) what is a true court reserve guest mean?
(16:09) So that means that’s a great question,
(16:11) Eric. That means that my event is
(16:14) allowing guests and I will get to that
(16:16) tab here in a second. These are players
(16:19) that are not in your court reserve
(16:20) system. They don’t have a membership
(16:23) probably. Um, so if you have some if you
(16:25) are having a member guest or something
(16:27) like that or you want to allow players
(16:29) to come in and just bring anybody that’s
(16:31) not part of the club, you can use the
(16:32) guest setup tab. And then also um
(16:35) because I know a lot of clubs create a
(16:38) guest membership um and so this would be
(16:41) a true court reserve guest would be you
(16:43) know a guest without a profile using
(16:44) this guest setup or if you were on a
(16:46) reservation something like that those
(16:48) would be guests.
(16:50) Um there are some questions here that we
(16:52) will get to. Is there any way for the
(16:55) partner to be charged? That’ll be
(16:57) something that we probably follow up
(16:58) with later. Um, that is something that I
(17:01) know is a big deal and a part of a lot
(17:02) of the feedback to make sure that PL
(17:04) that partner gets charged. So, we are
(17:06) looking at that. Um, so I’m gonna get
(17:08) back into setting up this team event and
(17:10) just talking about the registration
(17:12) restrictions before Zoom drops me again.
(17:14) And if it does, I am so sorry. I will
(17:16) come right back in. Um, so anyway, as
(17:19) you’re looking at the gender
(17:20) restrictions or the age restrictions,
(17:22) just think about how you want to set up
(17:23) your event to, you know, what types of
(17:26) events you want to do. And then those
(17:27) are the players that are going to be
(17:29) allowed to register. Um let’s talk about
(17:32) rating restrictions. Rating restrictions
(17:34) is one of the ones that I’m really
(17:35) excited about for team registration. We
(17:37) did some cool things with it. Um so you
(17:39) can use your normal um you know club
(17:43) rating system and we’ve done some you
(17:46) know we’ve added a setting here that’s
(17:48) going to allow you to choose how this
(17:51) rating applies to the players that are
(17:53) registering. So you can either do it to
(17:56) apply it to all of the players
(17:58) registering. So that’s going to say when
(18:01) um the player goes and registers
(18:05) um when the player goes and registers,
(18:07) it’s going to look to make sure that
(18:09) both players that are registering meet
(18:12) the rating restriction.
(18:14) And so then you also have only the
(18:16) registering player. This is going to
(18:18) basically do the opposite. This is going
(18:20) to only require it of the player that is
(18:22) completing the registration. It’s not
(18:24) going to look at the rating of their
(18:26) partner. So, you know, you kind of have
(18:28) some flexibility. Um, you can allow the
(18:32) um, you know, different types of players
(18:33) to register just as long as the one
(18:35) that’s registering meets that
(18:36) restriction. I know this is popular
(18:38) within the duper space and so there’s a
(18:40) lot of flexibility that you have here
(18:42) with your registrants.
(18:44) So, then let’s move over to duper. I
(18:46) want to talk about duper and highlight
(18:47) duper here really quick. So, we have
(18:49) added, so when you are doing a team
(18:51) event right now, you’re only going to be
(18:53) able to do um restrict players by duper
(18:56) doubles rating. And then also, we’ve
(18:58) added another rating here called duper
(19:01) doubles combined. This one’s really cool
(19:04) because it’s going to look at your
(19:06) registering player and their partners’
(19:09) duper rating and it’s going to add them
(19:11) together. So you can limit players on
(19:14) team events by their individual duper
(19:16) doubles rating and then you can make
(19:18) sure that as a team they don’t fall
(19:20) under or over a specific threshold. So
(19:23) it really kind of keeps that pool of
(19:26) players to be the really the level of
(19:27) play that you want. Um and it’s a really
(19:30) great option uh as you’re going into
(19:32) your into your events and thinking about
(19:34) how you want to run them.
(19:38) All right, let me just take a look at
(19:40) the questions here really quick to see
(19:41) if there’s anything as far as
(19:42) restrictions go.
(19:46) When you register as a partner, does the
(19:47) partner also need to sign up or does the
(19:49) first player add both names? I will show
(19:51) you that in the member portal. The
(19:52) player that is registering will do both
(19:54) names. They’ll do themselves and their
(19:56) partner.
(20:00) Um, okay. Yeah, it looks like a lot of
(20:03) these questions we’ll eventually touch
(20:05) on once we get a little bit further.
(20:07) If you choose hall players registering,
(20:09) how does that work on guests? So, that
(20:11) is a good question. Um, so it’s going to
(20:15) I’ll show you I’m going to set up duper
(20:18) on this event just to kind of show you
(20:19) how that works with true guests. Um, but
(20:23) it’s if you add a if you um it’s it’s
(20:27) not going to apply any of your custom
(20:29) ratings to guests because we just don’t
(20:32) have a way to do that right now in the
(20:33) system. But if you are using doubles,
(20:35) we’ve upgraded the system basically to
(20:38) be able to do duper validation on
(20:40) guests. So I’ll show you guys that here
(20:42) in a few minutes. Um, so let me just do
(20:45) a minimum doubles rating of zero because
(20:48) I want to do NR. If you weren’t already
(20:50) aware, if you want to have people that
(20:51) have NR doubles ratings, if you put zero
(20:54) in this field, it’s going to allow you
(20:56) to capture those NR players that have
(20:58) the duper profile but are not yet rated.
(21:00) And then let’s just do a max of five
(21:03) just so I can kind of take a lot of
(21:05) different players.
(21:08) All right. And then I’m going to get to
(21:09) guest setup here really quick. I’m also
(21:10) going to show you an example of guests
(21:12) as we go through and do this. So I’m
(21:14) just going to allow guest pricing here
(21:16) for all of my membership types.
(21:19) and then save.
(21:22) Cool. So now my event is populated.
(21:26) I’m going to then let’s start talking
(21:28) about the registration process.
(21:31) So if I if you’re going to register
(21:34) players for this event and you’ve
(21:36) already used team registration, you’ll
(21:37) notice that we have made an update to
(21:40) our registration page. So we’ve taken
(21:43) the current registration page that we
(21:44) have and we’ve improved it. And so
(21:47) you’ll see this new interface for player
(21:49) registration. Um we are only this has
(21:53) only been made available on events that
(21:55) are on teams. I we are going to be
(21:57) releasing this sort of experience to any
(21:59) normal event going forward or not I
(22:01) don’t want to say normal event but
(22:02) non-team events in the very near near
(22:05) future. So um we really you know I
(22:07) welcome feedback on this section too if
(22:09) you’re going to be um giving us feedback
(22:11) because um this is a whole new kind of
(22:14) registration experience. We we’ve done
(22:15) away with like the two tables that you
(22:17) saw before and things like that and
(22:19) really streamlined it. So, let me just
(22:21) go back here really quick because I’m
(22:23) going to use the dropin window for this
(22:25) one. Um, and so we’re going to start
(22:27) registering players to an event. So, I’m
(22:30) going to add Ash. Let’s see Beth because
(22:32) I know Beth has a duper rating.
(22:35) And so now you’ll see that we’ve added
(22:38) so if you compare this to the old way of
(22:41) registering players to an event um there
(22:43) wasn’t a way to do custom fields for
(22:47) individual registrants when you were
(22:48) registering on the admin side. If you
(22:50) wanted to register players at the same
(22:52) time for an event, you actually would
(22:54) complete custom fields that would apply
(22:55) to everybody that you were registering.
(22:57) So now when you’re registering players,
(22:59) you’re going to get any of the custom
(23:01) fields that are associated with the
(23:02) event. So you can add them at the player
(23:05) level.
(23:07) Another improvement that we’ve done with
(23:08) teams registration is we’ve put a column
(23:11) here that shows you what that player’s
(23:13) duper rating is. So that was another
(23:16) thing that we got from feedback from the
(23:17) duper um integration was that admins
(23:20) wanted to know what these players
(23:21) ratings were when they were adding them
(23:23) to the system. So, if you are doing a
(23:25) team event that is also a duper event,
(23:27) you’re going to see that player rating
(23:29) in that column right there as well.
(23:32) And now I’m going to add a partner here
(23:37) or Beth.
(23:38) And you can see here that now that I’ve
(23:40) added two players to this event, since
(23:43) my event only allows two players per
(23:45) team, the player the team maximum has
(23:47) been met and I can’t add any more
(23:49) players to this event. So, I’m going to
(23:51) go ahead and save this.
(23:54) And you can see that now I have two
(23:57) players registered as a team to this
(23:59) event. There was a question earlier, how
(24:02) are incomplete teams handled? So right
(24:05) now incomplete teams can be handled only
(24:07) from the admin side. So let me just give
(24:11) you an example here.
(24:15) So Mr. Josh Willie who is running our
(24:17) Q&A, he’s going to participate in this
(24:19) event. As you can see, Josh does not
(24:21) have a duper doubles rating here, but
(24:23) I’m going to go ahead and save Josh’s
(24:24) registration. I’m going to get a warning
(24:27) that says register him as an incomplete
(24:29) team. Are you sure you want to do this?
(24:31) You can always add him later. Yes,
(24:33) register. This is going to register Josh
(24:36) as an individual participant. Remember
(24:38) again, Josh can’t register himself on
(24:40) the member portal right now if he
(24:41) doesn’t have a partner. Also, another
(24:43) thing that is high on our to-do list,
(24:45) being able to uh register people in the
(24:47) member portal without a partner. Um, but
(24:49) you can see here he’s been added as an
(24:51) individual. Um, and it has a row here
(24:53) for me to go ahead and add a partner for
(24:55) him. Um, keep in mind he is taking a
(24:58) team spot here. So, my account is um a
(25:02) four team max. He is team number two.
(25:05) So, that means I can’t I can only take
(25:07) two more teams to register for this
(25:09) event. So, Josh has actually two options
(25:12) to go in and add another add a partner
(25:14) here. Josh could go into his
(25:16) registration on the member portal and
(25:18) edit his registration and add a partner
(25:20) that way or I could add a partner for
(25:23) Josh here as well. And I’m going to do
(25:25) that and actually um demo to you guys
(25:27) what we’ve done on the guest side of it.
(25:30) So when I go and choose add a partner
(25:32) here,
(25:35) you can see that I get the same dropin
(25:37) modal window again. Um and then I can
(25:40) see Josh is already here. It tells me
(25:42) he’s registered. And then I can actually
(25:45) either add another member. So I could
(25:46) add, you know, I could add Ashley
(25:51) or
(25:53) let’s say I want to add a guest. So what
(25:55) does the guest look like? So when I add
(25:58) a guest,
(26:04) I’m going to enter the guest name. And
(26:05) I’m actually going to enter somebody
(26:07) here that has a duper rating because I
(26:09) want to make sure that we’re looking at
(26:12) how this works.
(26:19) And then we have a phone number. And
(26:20) then anybody that’s familiar with any of
(26:22) our guest entries, email address is a
(26:25) new field for us on guests. So, this is
(26:27) another thing that we’re starting to,
(26:29) you know, recognize that this is
(26:30) something that people want and starting
(26:31) to maybe implement it in some other ways
(26:34) um throughout the system. So, guests is
(26:36) or um phone number is always something
(26:38) we’ve had for guests. Email address is a
(26:40) new thing. You’re going to see this
(26:41) probably start popping up a little bit
(26:42) more and more. Um if you enter email
(26:45) address here, I can communicate with
(26:47) this player as an admin if I was going
(26:49) to email or notify all my registrants,
(26:51) but I’m not going to be they’re not
(26:53) going to get a confirmation. We haven’t
(26:54) done anything yet with confirmation
(26:55) emails, but their email would be at
(26:57) least attached to this registration.
(27:00) So then I’m going to go select a t-shirt
(27:01) for this player and I’m going to enter
(27:03) in this player’s duper ID
(27:06) because I have a duper validation
(27:08) process that is attached to my guest
(27:11) now.
(27:15) All right, so Duper found this player.
(27:17) Duper is now confirmed that this player
(27:19) is within the range of the restrictions
(27:21) that I have on the event and I can go
(27:24) ahead and register this player. Now,
(27:25) since I’m a normal admin, I can always
(27:28) override any event restrictions. So,
(27:30) even if this player didn’t have a duper
(27:32) ID or fell outside of the duper range, I
(27:35) would always be able to register him.
(27:37) But, if I had um picked a player, maybe
(27:39) if I was a subadmin who wasn’t able to
(27:41) register against event restrictions, I
(27:44) would be prevented from adding this
(27:45) player. So, I’m going to hit save there.
(27:48) And you can see here that um you know,
(27:51) his his duper information came over as
(27:53) well. I’m seeing that right here. And I
(27:56) can go ahead and I have to check on why
(27:58) that price didn’t populate. Um that’s
(28:00) something I’m going to check on here
(28:02) when we get done. Um but I can see that
(28:05) now Ryan has been added to this event as
(28:07) Josh’s partner. And I get that player’s
(28:10) duper rating here as well. So, as an
(28:12) admin, I can go back later and check
(28:13) this player’s rating. So, that’s really
(28:16) the admin side. I also want to call out
(28:18) if you’re using Swish, we also from the
(28:21) get-go made this work with our Swish
(28:23) integration. So, right here up in the
(28:26) top, if you sync to Swish, you’re going
(28:28) to get that game format. And then you
(28:31) can go ahead and, you know, sync any of
(28:33) the formats that we have available that
(28:35) are applicable to partner registrations.
(28:38) So, definitely check that out if you
(28:39) have done the Swiss integration. Um,
(28:41) currently how that works or previously
(28:43) how that worked was if you were using a
(28:45) custom field on an event called partner
(28:47) name, you would um kind of map it based
(28:50) on that custom field. But now if you’re
(28:52) not, you know, you don’t have to do that
(28:54) anymore now that we have teams and you
(28:55) can sync to Swish and still get those
(28:57) partners paired together.
(29:00) All right, Josh, I’m going to go through
(29:02) some of the questions really quick. Is
(29:03) there anything that you want me to
(29:05) answer live?
(29:07) Yeah. So there is a question about is
(29:09) there a way that the system is going to
(29:12) check for any potential duplicate
(29:14) registration. So you know if you tried
(29:17) to add me as a guest into team one and
(29:19) then you attempted to add me again into
(29:21) team two
(29:23) does a system change.
(29:24) That is a great question. So let me go
(29:26) in here and do another another
(29:28) registration. I’ll just show you how we
(29:29) handle that. So I’m going to add myself
(29:36) Okay. So, now let’s go and add um I
(29:40) think I had Josh. Let’s try and add Josh
(29:43) again. And this is the Josh that Josh
(29:46) has a few profiles in my organization.
(29:47) But this is the Josh that I had
(29:48) registered. And so, as you can see, Josh
(29:51) has already registered to the event. So,
(29:52) I actually can’t pick this Josh again
(29:54) because he’s already registered. So,
(29:56) it’s not going to let you register
(29:57) duplicate players. Um, on the member
(30:00) portal side too, if I was registering
(30:02) myself, Josh was already registered, it
(30:04) would look very similar when I tried to
(30:06) add Josh to. So, I wouldn’t be able to
(30:09) register duplicate players that are
(30:11) members that are already registered.
(30:13) Now, I can’t say the same thing about
(30:15) guests because guests are really just
(30:16) text fields that you enter their first
(30:18) and last name. Um, but if they’re a
(30:20) member at your organization and they’re
(30:21) already registered in another another
(30:23) team, you’re going to be prevented from
(30:25) um, registering that player. In that
(30:28) case, Josh, I would have to go maybe if
(30:30) you didn’t have a partner, I would go
(30:31) register the next player in that team as
(30:33) well. And then, you know, that’s how
(30:35) those players can be paired together.
(30:39) All right. I do see a question. Rarely
(30:40) you have the guest email handy. Can a
(30:42) member registering for a team event in
(30:43) the member portal send a link via text
(30:46) to complete the registration themselves?
(30:48) No, that is not possible right now. It’s
(30:49) only a memberfacing registration. Um, so
(30:52) a member would have to register
(30:54) themselves and the email field is
(30:55) optional. It’s not something that has to
(30:57) be completed. It just allows the admin
(30:59) to have that extra layer of contacting
(31:02) the players that has been asked us for
(31:04) or asked of us. Um, so we do have more
(31:07) plans to do things like that in the
(31:08) future, but if I was to do notify here,
(31:11) any of those guests that I entered
(31:12) emails for would come through in that
(31:15) notification. So players that are guests
(31:16) could get those email notifications.
(31:20) All right. Um, are there any limitations
(31:23) or considerations when using Swiss with
(31:25) teambased registration? Um, no. I’m
(31:28) gonna say no at the moment, but you
(31:31) know, don’t quote me if something you
(31:32) get an error. Um, we we built this in a
(31:36) way to work with the integration that we
(31:37) already had. So, really all that we did
(31:40) was instead of having you map the
(31:42) partner that you had for the custom
(31:43) field, we’re taking the partner that
(31:45) that player is registered with and
(31:46) sending those players over together
(31:48) through Swiss. It’s a very simple
(31:49) integration that we have. Um, so it’s
(31:52) just going to keep those partners paired
(31:53) together.
(31:55) Um,
(32:00) all right. I’m going to keep going here,
(32:02) Josh, unless there’s anything that you
(32:04) jump out at you at this moment with the
(32:07) registration.
(32:08) No, I think we’re all good. I can I can
(32:10) type answers for the rest of the
(32:12) questions here.
(32:12) Awesome. Thank you so much for handling
(32:14) that Q&A for us. and we haven’t gotten
(32:15) kicked out of Zoom yet. So, I’m going to
(32:17) keep moving forward, everybody. Um, all
(32:20) right. So, we’ve looked at the player
(32:23) side. I just want to take you through to
(32:25) the schedulers really quickly. So, we
(32:27) booked this for Saturday, August 16th.
(32:29) Oh, the other thing I wanted to call out
(32:31) here was team events can only be created
(32:34) a team event if they don’t have any
(32:37) registrance as on them already. Okay.
(32:39) So, what do I mean by that? Um, if you
(32:42) have an event that is already existing,
(32:45) you can’t go in and make this a team
(32:47) event if it has players registered in
(32:50) the past or players registered in the
(32:53) future. Um, so let me just show you what
(32:56) I mean by that. So, this is an event
(32:58) that I have um in my database where I
(33:01) have players that are registered in the
(33:02) future. I think I probably have players
(33:05) registered in the past as well, but um
(33:07) if you go in here and edit an event that
(33:08) has registrants, you can’t go in and
(33:11) turn it on as a team. Um why did we do
(33:13) that? Well, because you know, we’re
(33:15) pairing people together as you saw in
(33:16) the registrant table previously. So, we
(33:19) wouldn’t know how to pair those players
(33:20) together if they’re already registered
(33:22) or if they’ve been registered in the
(33:24) past. So, right now, um, if you already
(33:26) have an event that’s running that you
(33:28) maybe are using a custom field for that
(33:31) says partner name, just like this event
(33:33) is, um, you know, my recommendation for
(33:35) that would be, you know, maybe let that
(33:37) event run through its date course that
(33:39) you have. Um, if you have it maybe
(33:41) booked at six months, uh, maybe cancel
(33:43) dates that are in the future or
(33:44) something and create a new event. Um,
(33:47) but we aren’t able to convert events
(33:49) that already have registrance to be a
(33:51) team event. So, just keep that in mind.
(33:55) Um, so you can only do it for events
(33:57) that have never had a registrant to
(33:58) them.
(34:00) All right, so let’s jump in here really
(34:03) quick to myuler. I just want to show you
(34:05) kind of how this looks like when we go
(34:08) through.
(34:11) All right, so this is the event that we
(34:12) created right here. So you can see and
(34:14) we did this throughout the platform too.
(34:16) We tried to identify anywhere that we
(34:18) were showing registrance. We changed the
(34:20) word registrance to teams. Um, so you’re
(34:23) going to see two teams of four spots. So
(34:25) that’s two teams are registered of four
(34:27) team spots. Um, sometimes we’re a little
(34:30) bit limited on space. So we couldn’t put
(34:32) the word team everywhere. Um, but that’s
(34:35) what that means. So if you’re looking at
(34:38) any of your things on the admin side,
(34:40) it’s the number of players registered
(34:42) out of the total number of available max
(34:45) that you have set.
(34:47) So then any of your front desk or
(34:48) anything like that, anytime they open
(34:50) any of these windows, they can see how
(34:52) those players are paired together. If
(34:54) you want to assign courts, you can do
(34:56) that at the team level as well. So I
(34:58) could go in here and assign this and
(35:00) it’s going to assign it to both players
(35:01) that are in the team. Uh which is nice.
(35:04) I don’t have to go through and do this
(35:05) to, you know, if I’ve got 30
(35:08) registrants, I only have to do it 15
(35:09) times. So that’s an advantage of doing
(35:11) it that way.
(35:13) Um, so I think that’s it really. And
(35:14) then admins, sorry, subadins or admins
(35:17) can also go in and register players this
(35:20) way as well. So they can register them
(35:22) from theuler and it’s going to be the
(35:23) same experience.
(35:26) All right, Josh, I’m going to jump into
(35:29) the member portal now. Is there anything
(35:31) that we wanted to answer here before I
(35:32) jump into the member portal?
(35:34) Uh, no. I think there’s one question in
(35:36) here that will probably be best once we
(35:38) get a little bit further into the member
(35:40) portal. So hold off on it for now.
(35:42) Awesome. Perfect. All right. All right.
(35:44) Well, let’s jump into the member portal.
(35:46) And so, this is my organization that I
(35:49) do all of my testing in and everything
(35:50) like that. So, we’re going to jump into
(35:51) the event list and just kind of show you
(35:53) what this looks like from a member
(35:55) perspective.
(36:03) Whoops. What day did I do this on, Josh?
(36:05) Do you remember?
(36:07) Live is what I called it. Live demo.
(36:09) Perfect. And I didn’t register myself,
(36:11) so that’s great. All right. Right. So,
(36:13) we’re going to find this event on the
(36:14) event list as you could see here. Um,
(36:16) let me go back to the event list. Sorry
(36:18) about that. I jumped in there really
(36:19) quickly. Um,
(36:22) so if you’ve got a live or an a team
(36:25) event, so this is what it looks like on
(36:26) the event list. So, really the only
(36:27) difference that the admin, the players,
(36:29) I’m sorry, the players are going to see
(36:31) right now is the team spots remaining.
(36:34) So, you know, we had a lot of a lot of
(36:37) conversations about how do we make this
(36:39) stand out on the event list so people
(36:41) know this is a team event. Um, without
(36:44) kind of having to redo too many things
(36:46) on this event list, the best thing I can
(36:48) tell you to do right now is to utilize
(36:50) these tags. So, if you’re not using
(36:53) event tags, again, event tags are a
(36:55) great way in order to kind of
(36:56) subcategorize your events and tell
(36:58) people a little bit more about what the
(37:00) event is, but more about what the event
(37:03) is. So, they don’t have to maybe go into
(37:05) it, read a full description and things
(37:07) like that. So, I could even create a tag
(37:09) here that says team event, and players
(37:11) could know that this is a team event um
(37:13) without even me having to add another,
(37:15) you know, visual indicator here for
(37:17) them. So, we’re going to go ahead and
(37:19) click register.
(37:22) And um
(37:25) so again, I’m just this looks like a
(37:28) normal event that I can go ahead and
(37:30) register for. Um it tells me what courts
(37:32) are booked for this event and any of the
(37:34) restrictions on this event as well. And
(37:37) then I can if you’re allowing players to
(37:39) register for dates in the future, they
(37:41) will see this um dates tab here. I will
(37:44) call out and I forgot to me mention this
(37:45) in the setup earlier, but team events
(37:47) are only drop in events. They are not
(37:50) full registration events, which means
(37:52) that if I sign up as a team, I’m only
(37:54) registering for an individual date. I
(37:57) don’t have the ability at this time to
(37:59) register for maybe a 10 date series or a
(38:02) 99 date series or something like that.
(38:04) So, if I wanted to register for multiple
(38:06) weeks of this event, I’m going to have
(38:08) to do multiple registrations. Um, you
(38:11) know, there’s a lot of reasons we did it
(38:12) that way, but a lot of the team
(38:14) scenarios that we were running into were
(38:16) like individual events and things like
(38:17) that and players don’t always want to
(38:19) play together every week and stuff like
(38:21) that, too. So, right now, it is just a
(38:23) drop in event. So, when I go and
(38:26) register for this event,
(38:28) Whoops.
(38:33) Hey, Josh.
(38:35) Yes.
(38:37) Hold on one second.
(38:39) Sorry guys, I got to add a payment
(38:40) profile.
(38:44) I should have checked this before. I’ve
(38:45) been doing a lot of testing. Give me one
(38:47) second.
(38:48) Well, now this is how you add payment
(38:50) profiles into a player’s member center.
(38:53) Give me one second everybody. Sorry,
(38:55) I’ve been playing with some setup stuff
(38:57) and I deleted a payment profile to test
(38:59) something and I did not go back and add
(39:00) it in. So, this is how we would add a
(39:02) credit card payment profile. Um, and
(39:05) this is not real card information, so
(39:07) don’t get any ideas, people.
(39:12) All right, there. Go back to my list.
(39:15) Sorry about that. All right, just all
(39:18) kinds of things happening today.
(39:24) All right, here we go. Register.
(39:26) Perfect. I am qualified for this event
(39:28) because my duper restriction. if I or
(39:31) nobody else in my family was eligible
(39:32) for the event, I would have seen a
(39:34) warning that said nobody in your family
(39:35) is eligible. Um, and I have a family
(39:38) here with uh five or six people in it.
(39:40) So, if I if you have a family and we
(39:42) have organizations with so many
(39:44) different setups. So, you have families,
(39:46) you have individuals with no families
(39:48) and things like that. So, I I’m not
(39:50) going to walk through every scenario
(39:52) here right now. We’re just going to look
(39:53) at this family model um because I think
(39:55) the family model is a little bit more
(39:57) complicated than the individual. Um, if
(39:59) you’re an individual, you’re basically
(40:01) going to see your name and where you can
(40:03) add your partner. You know, that’s the
(40:04) difference here. If you are a family, I
(40:06) want to make sure that you guys as
(40:07) admins understand how they’re adding
(40:09) different family members as their
(40:11) partner because that was a big edge case
(40:12) that we had to work through. Um, so it’s
(40:15) really a very simple process. So, this
(40:17) is the registration that you or your
(40:19) players are used to seeing right now.
(40:21) So, they’re seeing their name, if
(40:23) they’re in a family, all of their family
(40:24) members, and then if they want to
(40:26) register these people to an event,
(40:28) they’re going to check off the player or
(40:30) check check the player that they’re
(40:32) interested in registering. So, when I
(40:34) check a player, it’s going to tell me to
(40:37) enter that player’s partner name. Okay.
(40:40) Um, if I went in and checked off John
(40:43) Smith here, um, this is a different
(40:46) registration for John. If I wanted to
(40:48) add my husband as my partner, I’m gonna
(40:51) type in my husband’s name into the
(40:54) registration. And then that is
(40:56) automatically, you can see here, his
(40:58) checkbox got checked. It’s disabled
(41:01) because now his registration is
(41:03) controlled from here. So again, partners
(41:05) are responsible for their individual
(41:07) registration fee because we’re creating
(41:08) a fee for each player. Since my husband
(41:11) is in my family, my total is going to
(41:13) reflect the total for both of us. Okay.
(41:16) Um, so that’s how you would register a
(41:19) partner um that is in the same family.
(41:23) Um, I’m going to go ahead and try and
(41:26) register another player.
(41:28) Oh, let’s see. I got to pick somebody
(41:30) that has a duper
(41:32) but isn’t ridiculously high. Let’s try.
(41:37) And this kind of leads into one of the
(41:39) questions that we have in Q Q&A if you
(41:42) mind me asking right now.
(41:43) Yeah, go for it.
(41:44) Yeah. So, is the system going to look at
(41:48) the partners’ um event registration
(41:52) um restrictions and ability to register?
(41:55) So, for example, say I’m adding a
(41:57) partner and their registration window
(42:00) isn’t open yet for their membership.
(42:02) Would they be able to register as a
(42:04) partner in this case?
(42:06) Yes.
(42:07) So, with that specific example, yes. And
(42:10) that was actually a bug that came up
(42:11) right when we um when we released this.
(42:15) So, we did fix it. So, when you register
(42:18) a player, well, I’m sorry, when a player
(42:20) is registering themselves, it is going
(42:23) to check that they’re eligible to
(42:25) register for the event. So, if it’s, you
(42:28) know, allowing me to register 10 days in
(42:30) advance based on my membership, I’m
(42:33) going to be eligible. But let’s say the
(42:34) partner that I’m adding is not eligible
(42:37) until 5 days in advance. It’s gonna
(42:40) still let me add him as my partner
(42:42) because I am eligible. But this was the
(42:45) bug that we had found. It was kicking
(42:47) partners out because they weren’t
(42:48) eligible yet. Um it would complete the
(42:50) registration and then it would remove
(42:52) the partner later. So we did fix that.
(42:53) That was a very early fix that we made
(42:55) so that the registration restriction for
(42:57) the days in advance is only going to be
(42:59) looking at oops I unchecked my name. Um
(43:03) is only going to be looking at the
(43:04) player that is completing the
(43:06) registration or who who I am registering
(43:08) to the event. if it’s somebody else in
(43:10) my family. So, that is a very good
(43:11) question. If you’re looking at
(43:13) restrictions,
(43:14) now the restrictions based on the player
(43:17) level are going to apply based on that
(43:19) setting that we looked at in the setup
(43:21) where if it applies to the only the
(43:23) player registering in this case, I did
(43:25) do that for this event. So, it’s
(43:27) applying to both of us. Um, and then if
(43:31) I had only picked myself, it would just
(43:34) apply to me. it wouldn’t look at my
(43:36) partner’s um rating.
(43:39) So, if it the player doesn’t meet the
(43:42) duper restriction, um then it’s going to
(43:45) tell you that this player is not
(43:47) eligible for the event and then you’ll
(43:48) need to add another player. So, we do
(43:50) have checks like that in place as well.
(43:52) Um but if you wanted to go ahead and add
(43:54) a player in here, um let me see. I’m
(43:58) going to show you the guest process
(43:59) here. So, the the the member process is
(44:02) very similar to what I showed you before
(44:03) on the admin side, but I did want to
(44:05) show you the guest process right now.
(44:07) Um, and since again, this is just text,
(44:10) I know I already registered you, but I’m
(44:12) going to register you again because I
(44:13) have your duper ID. And again, phone and
(44:16) email is going to be optional. Duper ID
(44:19) is going to be required because it is a
(44:21) restriction on the event. So again, if
(44:23) you are doing duper, they can add guests
(44:26) themselves on the member portal and have
(44:28) their duper checked. So you can validate
(44:31) on the duper on the member portal with
(44:32) duper. So 6
(44:36) JQ
(44:38) 2G.
(44:41) All right.
(44:43) All right. So you don’t need it, Josh.
(44:45) So you can’t register with me. So I’m
(44:46) just going to go ahead. So you can see
(44:48) here that is an example of just when it
(44:51) um tell gives you an error. It doesn’t
(44:53) um isn’t going to let you register that
(44:55) player. I’m going to go in here and just
(44:56) register this player because I do know
(44:58) that he is eligible. Now let’s continue
(45:00) on the registration. So if you do have
(45:02) custom fields that are on the event like
(45:04) t-shirt size or emergency contact based
(45:06) on your required. So if this field is
(45:09) required like you see here, t-shirt
(45:12) size, it’s only going to be required for
(45:13) the player that’s completing the
(45:14) registration. Caleb could actually go in
(45:16) and edit his registration later and add
(45:18) his t-shirt side. So, they don’t have to
(45:20) have all the information about their
(45:21) partner handy when they go do the
(45:23) registration. But, as you can see here,
(45:26) um, finalizing the registration, that is
(45:29) only my price to register. If I was
(45:31) registering with a guest that was
(45:32) eligible based on the duper rating that
(45:34) I put in here, it would show me the
(45:35) guest registration fee as well here in
(45:37) the total. So, it would have been like
(45:39) $22 because I had guests set to$22 or
(45:42) yeah, $12. Um, so we’re going to go in
(45:44) here and finalize the registration.
(45:50) All right, cool. Pay.
(45:55) Awesome. And then I’m actually going to
(45:56) consult my email over here in another
(45:58) window just so I can show you guys. We
(46:00) did do some work with emails and just
(46:02) how it looks
(46:04) when you register player. Josh, were
(46:07) there any questions that came in that I
(46:09) can answer while I’m looking for this
(46:10) confirmation email?
(46:12) Yes. So, there was one question that
(46:13) came in. Um, can players register as a
(46:16) solo assuming they are willing to play
(46:19) with any other available solo partners
(46:21) that the admin may assign?
(46:24) No. So, right now, um, players have to
(46:27) register in the member portal as with a
(46:30) partner. We don’t have a way right now
(46:32) to shut that feature off. We do have
(46:34) plans in the future to allow you to
(46:36) register as an individual, um, but it’s
(46:39) just not available at this time. Again,
(46:41) remember this is beta. We’re taking all
(46:42) of your feedback. If that is a feature
(46:44) that you want, please go throw it on the
(46:46) idea board so it helps us prioritize it.
(46:49) Um, but definitely definitely a good
(46:52) call out and something that we want to
(46:53) do in the future. All right, let me just
(46:58) I got this email. Let me just look at it
(47:00) really quickly to make sure that that is
(47:02) the right email that I want to show you.
(47:04) All right.
(47:07) Whoops.
(47:13) Sorry, I’m just looking for that handy
(47:14) Gmail pop out button so I can pop the
(47:16) email out and just show you guys. Okay,
(47:18) Josh, can you see that email?
(47:20) Yes, I can.
(47:21) All right, perfect. Um, so this is uh
(47:25) the email that was actually sent to my
(47:27) partner. So, my partner that registered
(47:28) was Caleb. I didn’t pop the right email
(47:30) out. I wanted to show you my individual
(47:31) one, but this is a good one to show you
(47:33) because this is what my partner
(47:34) received. So, I received the same exact
(47:37) confirmation. Um, except mine doesn’t
(47:39) isn’t going to have a pay now button
(47:41) because you saw me complete that payment
(47:42) process. So, Kale, my partner, actually
(47:45) received the same confirmation as I did
(47:47) that shows him that I registered him as
(47:49) his partner or as a partner for um this
(47:52) event. And he has a button to that says
(47:55) pay now. So, while we don’t have a way
(47:57) to, you know, we’re not collecting
(47:59) upfront payment from these partners
(48:01) automatically when they’re registered,
(48:03) they are receiving this notice in their
(48:05) notifications and their confirmations.
(48:07) So, however you send out confirmations,
(48:09) the players are going to get those
(48:10) whether you’re using email, text, push
(48:12) notifications. All of them are going to
(48:14) have that pay now button if you are
(48:16) doing payments. Um, so the players can
(48:18) go in and pay for those events um and
(48:21) process those payments a little bit
(48:22) faster.
(48:24) Um, and now I would like to show you
(48:27) what happens if a player withdraws from
(48:29) an event because that is a big thing
(48:31) that we had to consider here. Um, we had
(48:33) to kind of change how the system worked
(48:35) a little bit and create some new emails.
(48:37) So, let’s just say I am decided that I
(48:41) don’t want to play in this event anymore
(48:43) and I’m just going to go remove myself
(48:45) and Caleb can go find a different
(48:46) partner. So, I’m gonna go into
(48:49) my bookings
(48:53) and here’s that event. So, I’m gonna go
(48:55) in here and edit my registration
(48:58) and I’m going to withdraw.
(49:01) So, now I am going to see a message here
(49:03) that withdrawing is not going to cancel
(49:05) my partner’s registration. The partner
(49:07) must cancel their own individual registr
(49:09) registration by logging in. So, how’s
(49:11) Caleb even going to know that he I’ve
(49:14) withdrawn from this event? So, we do
(49:16) have
(49:19) we do have an email and a notification.
(49:22) I shouldn’t just say email because it’s
(49:23) going to go push, text, and email if
(49:26) you’re utilizing all of those avenues of
(49:28) communications. So, those communications
(49:30) are going to go out to the partner that
(49:32) has been abandoned and say, “Hey, this
(49:34) person pulled out of this event. Um,
(49:37) let’s get you a new partner. You can go
(49:38) in and edit your registration and add
(49:40) another partner or that person can go in
(49:42) and cancel their own registration.” So,
(49:44) we did put some safeguards in for that.
(49:46) So, the player just doesn’t show up the
(49:48) day of without a partner if those two
(49:49) aren’t communicating anymore. Um, and
(49:51) I’m talking a little bit so I can just
(49:55) get that email because I want to show
(49:56) you what that email looks like. Partner
(49:59) withdraw. Perfect. All right.
(50:03) Where did it go? Pop out.
(50:12) Partner. That’s the one I want. partner.
(50:14) All right.
(50:16) Oh my gosh, I keep hitting the wrong
(50:17) button. It’s blending in. Okay, here it
(50:20) is. Select a new partner. So, this is
(50:23) the email that the partner got. So, the
(50:25) with the subject is partner withdrawal
(50:27) notice. And so, it’s going to tell them
(50:28) to select a new partner. Your partner
(50:30) has withdrawn with a registration.
(50:31) Please take action. It addresses them by
(50:34) name. It tells them who their partner
(50:36) was um for an upcoming event and it
(50:38) tells them what event it was. And then
(50:40) again, partner withdrawn. So, I can go
(50:42) click here to this button, update my
(50:44) registration. I’m not going to click
(50:45) that button right now because I’m logged
(50:47) in in my window already and the system
(50:48) will get confused. Um, but the player
(50:51) could go in at that point, edit their
(50:53) registration, and add a new partner if
(50:55) they want or cancel their registration.
(50:58) So, that’s how that piece works. Um,
(51:00) Josh, are there any questions that we
(51:02) want to get to? I’m kind of, you know,
(51:04) at the end here. Ashley, was there
(51:06) anything from your side that you can
(51:08) kind of think of that maybe you want to
(51:10) share from experiences at Old Coast or
(51:12) things like that?
(51:13) Definitely use it. Get on the beta.
(51:15) We’ve been using it for several months
(51:17) now and it’s really making a difference
(51:18) for both our admins, our front desk and
(51:22) the players. The players love it and it
(51:24) makes it super easy, especially when
(51:25) you’re syncing to Swish.
(51:28) Oh, that’s a good question that just
(51:29) came in. Does the person So, does the
(51:31) team event coordinator also get an email
(51:33) if there’s a withdrawal? So, by event
(51:35) coordinator, if you mean the admin or
(51:37) any player, any admins that are supposed
(51:39) to get emails on the event. Yes, you’re
(51:42) going to get a normal event withdraw
(51:44) email. That’s a really good question.
(51:45) Let me show you what that looks like
(51:46) actually because I have one right here
(51:47) in my inbox. Um,
(51:51) got to find the right browser bar to
(51:53) pull it over. Um,
(51:56) so event withdraw. So, you can see here,
(52:00) this is the standard withdraw email that
(52:01) you get. this event has been updated
(52:03) because the player has withdrawn. Um,
(52:05) it’s going to tell you who the withdrawn
(52:06) players were, who the part who the
(52:08) player was, and who the partner
(52:11) remaining is. So, Caleb is still outlier
(52:14) there without a partner. So, it just
(52:16) tells me that now I’ve got a person
(52:17) hanging out there that doesn’t have a
(52:19) partner. Maybe I should check on that
(52:20) when I get into the office or something
(52:22) like that. Now, could be by the time the
(52:24) admin goes back in to look at this,
(52:26) Caleb’s already added himself another
(52:27) partner. So things could be happening in
(52:29) real time here that aren’t, excuse me,
(52:31) gonna show up on an email that had
(52:33) happened maybe three hours ago. Um, but
(52:36) yeah, the emails and communications, you
(52:38) know, and and any feedback that you guys
(52:40) have, if there’s anything that you feel
(52:42) like is a feature that we need to add to
(52:45) teams registration, again, please go to
(52:46) the idea board and submit any of those
(52:48) ideas for teams under the events
(52:50) category. Um, those actually, you know,
(52:53) will be reviewed all by me because I own
(52:55) that category within our product team.
(52:56) And so we’re just kind of trying to
(52:58) prioritize what we want to do next.
(53:00) Again, the the doing more than two
(53:02) players. So the next thing we’ll
(53:04) probably do is doing four player
(53:05) registration. That was a big feedback
(53:07) item we got. And then even allowing
(53:09) players to register as individuals. You
(53:10) know, we we’re we’re trying to figure
(53:12) out stuff like that. So um but yeah, if
(53:15) you know, again, if you have feedback or
(53:17) Josh, did I give you I think I gave you
(53:19) one more link that I want you to post.
(53:21) If you have used Teams, I would like
(53:24) your feedback just from an experience
(53:27) standpoint. So, what do I mean by that?
(53:29) Um, I have just a survey that is um
(53:33) available. Josh is going to throw the
(53:34) link in the chat. So, take a look at
(53:36) that. But, there is a survey that I have
(53:39) that I would just love to know, you
(53:40) know, if you reviewed any of the KB
(53:42) articles, tell me how that went for you.
(53:44) You know, how was the ease of setting up
(53:46) the event? Did your members give you any
(53:48) feedback? That kind of stuff. um I would
(53:50) greatly appreciate that just as um items
(53:53) that we can consider as we’re going
(53:55) through. Um but yeah, if you and if you
(53:58) find something that you don’t behave as
(54:00) or believe is working properly, um
(54:02) please send that to our live chat
(54:04) support team or email
(54:05) [email protected]
(54:07) because if we don’t know it’s broken, we
(54:09) can’t fix it. So please, please, please
(54:11) tell us if you think that there’s
(54:13) something that’s not working properly
(54:14) here.
(54:16) Okay. Well,
(54:18) that’s really all that I had for you
(54:20) guys today.
(54:21) That’s all, folks. We just need a bunny
(54:23) rabbit across the
(54:26) Thanks for hanging out and we’re going
(54:27) to talk to Zoom about all the dropping.
(54:30) Yeah. And uh we’ll be sure to have this
(54:32) up on our YouTube channel within the
(54:33) next 24 hours. Maybe we have some trim
(54:35) work to do, Josh. Out some of those
(54:38) drops that we had in the middle. Um, but
(54:41) thank you guys for joining and we’ll see
(54:43) you guys
