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Mastering Newsletters and Emails in CourtReserve
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Get Your CourtReserve System Ready for 2026: Memberships, Financials & Setup Tips
What’s New in CourtReserve (October 2025)
Video Transcript
(0:00) Hello everyone. It’s Ashley with Court
(0:02) Reserve. We are super excited to have
(0:05) you here with us today. I am with my
(0:08) good friends Kim and Josh from our
(0:10) product team. Hello you two.
(0:11) Hello.
(0:12) Hello.
(0:13) So we’re going to be talking all about
(0:14) team-based registrations that are in
(0:16) beta in court reserve right now. But
(0:18) before we get started, we know that you
(0:21) love to go over some housekeeping items.
(0:23) So know that we will put this on the
(0:25) court reserve YouTube channel. Um, and
(0:27) we did just recently launch our new
(0:30) podcast, which is now on Apple Podcast
(0:32) and Spotify. So, if you want to have the
(0:35) unscripted version of everything that’s
(0:37) happening at Court Reserve, check it
(0:38) out. We are coming to what the West
(0:42) Coast and the East Coast. I know Josh
(0:44) and Kim are going to be with me. Uh,
(0:46) we’re going to Seattle September 17th
(0:48) and then uh near Cherry Valley or about
(0:51) an hour from Philly um in New Jersey for
(0:53) another Catalyst. It’s one day. Send
(0:55) your people. bring your people. We only
(0:57) have so many signups. Look, somebody’s
(1:00) calling me right now to sign up. So,
(1:01) again, uh Josh has put the link in the
(1:04) uh chat and so please go ahead and make
(1:07) sure that you get signed up for that
(1:08) today as well because we only have so
(1:10) many seats and we’d hate for you to sign
(1:12) up later and you can’t be there. Uh what
(1:14) else are we doing? I’m going to LA. So,
(1:17) if you’re near LA uh this coming Monday,
(1:20) um I’m going to be a part of the City
(1:21) Series Racketex tour. And then also next
(1:24) Friday, I’ll be down in Fort Lauderdale.
(1:27) If you want to come to either event, I
(1:29) have some free tickets for the LA
(1:30) conference and I have some reduced fee
(1:32) tickets for uh Fort Lauderdale. So you
(1:35) can reach out in the chat or send a
(1:37) support ticket in and say, “Hey, Ashley
(1:38) said she could get me in the door.”
(1:40) We’ll work on that. And then don’t
(1:41) forget about mastermind because if you
(1:43) are anything pickle ball, you should go
(1:46) to a mastermind. It’s a great event.
(1:48) It’s all about how to run the best
(1:49) business. And the best part about
(1:51) mastermind is the community afterwards.
(1:53) I was just on the Facebook page
(1:55) yesterday. It’s constant collaboration
(1:57) between pickle ball friends and and
(1:59) clubs all over the country and it’s
(2:00) super great. I think that’s all I get to
(2:03) talk about. Is that right?
(2:04) Okay. I think that’s all I have you
(2:06) slated for at the moment. But as we’re
(2:08) doing the team registration, I love
(2:10) would love it if you wanted to
(2:11) participate in that too. So let’s do it.
(2:13) Stick around.
(2:14) Um okay. So then I’ve got a couple more
(2:16) housekeeping items I wanted to make sure
(2:18) everybody that was aware of. So um
(2:21) earlier today if you are an admin and
(2:23) court reserve you should have received
(2:24) another reminder email from me if your
(2:27) club is not using the modern dashboard
(2:30) not using the modern dashboard. So if
(2:32) you’re using the classic navigation or
(2:34) the custom navigation within your mobile
(2:36) experience for your members just we want
(2:39) you to be aware that we’re getting ready
(2:40) to retire these two dashboards. So, how
(2:44) do I know if I’m not on one of these or
(2:46) if I’m not on the modern dashboard? Um,
(2:49) well, when your members log into the
(2:50) member portal on the app, it doesn’t
(2:52) look like this. Then you know that
(2:54) you’re going to be migrating towards the
(2:56) end of August. So, the week of August
(2:58) 25th, we’re going to be retiring our two
(3:00) old dashboards that have been around
(3:02) Court Reserve for three or four years
(3:04) now. Um, we’re going to be replacing it
(3:07) with this modern dashboard experience.
(3:09) Um and then with that just know that all
(3:12) um all players in your organization um
(3:16) will be utilizing the court reservation
(3:18) flow that is part of the modern
(3:20) dashboard. So once you transfer over
(3:22) this modern this new reservations piece
(3:25) comes with it. It’s not available on the
(3:27) old one. Um and so we have given you
(3:30) some resources that you can utilize that
(3:32) are available on the um knowledge base.
(3:34) I think Josh has a link that he’s going
(3:36) to drop into the chat as well. So, just
(3:38) make sure that you know you’re prepared
(3:39) for what this is going to look like.
(3:41) Your members are prepared, too. Our um
(3:43) technical writer has written a great
(3:45) article that is dedicated to your
(3:47) members and what their experience is
(3:49) going to look like. You could send this
(3:50) article to them to help prepare them.
(3:52) And then Josh actually has a great video
(3:54) that he created about a month or so ago
(3:57) um where it really walks you through the
(3:59) difference between the custom navigation
(4:01) and the modern dashboard. So, two great
(4:03) resources for you to check out there to
(4:05) share with your members. But just
(4:06) remember that this is coming soon. You
(4:08) can switch it ahead of time if you want.
(4:10) And those step-by-step instructions are
(4:12) in the article for you.
(4:14) Can I say something real quick before
(4:16) you go? So, people ask us why. Why are
(4:19) you doing this? Well, a couple different
(4:20) reasons. Because it is cleaner, it is
(4:23) fresh. It looks great. And it looks new.
(4:27) And the reason that you want to do this
(4:29) is because it makes it easier for your
(4:31) players. Now, you may say, “Oh, but my
(4:33) players love the old dashboard.” Well,
(4:36) but now there’s a lot of great features
(4:38) about the new modern dashboard that you
(4:40) would never be able to get on the old.
(4:41) So, that’s why we are helping you switch
(4:43) it. You can blame Court Reserve, but
(4:46) just like one of my friends in San
(4:48) Francisco told me yesterday, she said,
(4:50) “Ashley, I love the fact that you guys
(4:52) are always trying to improve the
(4:54) process, the player visibility, how the
(4:57) players are are using the system because
(4:59) it makes me and my club look like we
(5:01) really care about the process and it
(5:03) makes us look like we’re always keeping
(5:04) up with the times. So again, you can
(5:07) blame us, but this is for your benefit
(5:09) and for your players benefit because we
(5:11) want to keep up and make sure things are
(5:12) crisp and clean. And it is a great flow.
(5:15) We’re using it at Old Coast. We’ve been
(5:16) using it for a year now and our players
(5:18) absolutely love it. Anything else, Josh?
(5:21) Because I mean, I’m singing it here.
(5:23) I do want to say this dashboard has been
(5:25) out for over a year now. Um, and so
(5:27) we’ve had customers using it for about
(5:29) 18 months now. And so it’s a really
(5:31) great experience. It’s just going to
(5:32) streamline the experience across the
(5:34) board. There is a question here. I do
(5:35) want to answer um it states the week of
(5:37) the 25th. We’re targeting I’m
(5:40) specifically targeting August 26th,
(5:41) which is Tuesday. Uh we don’t like to
(5:43) release things on Monday. Um and we
(5:45) don’t like to release things on Friday.
(5:47) So, we’re going to target Tuesday that
(5:48) day to help with any maybe support that
(5:50) anybody asks on that transition that
(5:52) week, but I am targeting Tuesday, August
(5:54) 26th. Um but given ourselves a little
(5:57) bit of wiggle room, that’s why it says
(5:58) the week of the 25th.
(6:00) There is a question, Kim. Um, how will
(6:02) this dashboard change for sailing like
(6:05) reserve a boat capability?
(6:07) Um, it’s still going to keep all of the
(6:09) same features that you already have. So,
(6:11) if you’ve renamed courts to boats and
(6:14) things like that, uh, we do use that
(6:15) example a lot. Um, that it’s still going
(6:18) to keep all of that same stuff. Um, and
(6:20) it’s going to take on a lot of the
(6:21) naming that you already have throughout
(6:23) the system as well. So, if you’ve
(6:24) renamed uh events to programs, it’s
(6:26) going to keep all of that same stuff for
(6:28) you. All
(6:29) right, I’m going to jump forward because
(6:31) we’re here to talk about team events and
(6:32) I have another exciting thing
(6:33) housekeeping related that I wanted to
(6:35) announce prior to jumping into teams.
(6:37) Um, we have a new feature that is almost
(6:40) ready for beta. It’s not released fully
(6:42) yet, but it’s almost ready for beta. It
(6:44) is a court lottery feature. Um, what is
(6:47) a court lottery feature? It is a way to
(6:49) ensure fairness on high demand court
(6:51) booking. So, we’re going to instead of
(6:53) rewarding those fastest clicks, the
(6:55) fastest internet connections, we’re
(6:58) going to take all of the requests in a
(7:00) short period of time, like a minute,
(7:01) less than a minute, and we’re going to
(7:03) randomize those reservations, and then
(7:05) we’ll book the courts for them. Um, so
(7:07) this is really a way for us to uh really
(7:10) hone in on preventing bots and things
(7:12) like that and ensuring fair play across
(7:14) the system. Um, if you’re interested in
(7:16) a feature like this, I’m compiling a
(7:18) list of beta customers that are
(7:20) interested. Um, if you could just reach
(7:22) out to our support team, they have a
(7:24) special tag that they’re going to tag on
(7:26) your conversation so I can see that
(7:28) you’re interested. Um, and if you would
(7:30) please just reach out to support and
(7:31) say, “Kim told me to come in and tell
(7:32) you I’m interested in court lottery.”
(7:34) Um, that would be amazing. I’m haven’t
(7:36) sent out any information yet, but I’m
(7:38) getting ready to. So, if you could
(7:40) please do that for me, that would be
(7:41) amazing. Um, cool. Well, Ashley, I’m
(7:44) gonna jump right in. Um, I So, today
(7:47) we’re here to talk about team
(7:48) registration. Um, we’re going to talk
(7:51) about the way team registration
(7:52) currently functions. Twoman teams,
(7:54) two-player teams in court reserve. If
(7:57) you have any ideas for the ways that you
(7:59) would like to expand on team
(8:01) registration, like four player teams and
(8:04) team names and all of that fun stuff. I
(8:07) have received a lot of feedback already,
(8:09) but the best way to get those ideas in
(8:11) front of me and our product team is by
(8:13) going to the court reserve idea board.
(8:16) So, please post any ideas that you have
(8:18) on what you would like to see with teams
(8:20) on the idea board. Um, our team is
(8:23) really going to be leaning into the idea
(8:25) board now going forward. And so, we’re
(8:27) keeping up and keeping track of all the
(8:29) ideas on there. So, go into the idea
(8:31) board and select events and programming
(8:32) category when you add a new idea. And
(8:35) then that’ll get visibility to our team
(8:37) and we can prioritize things.
(8:40) If you are going to um if you’re here
(8:43) and you have questions, please share
(8:45) your questions in the Q&A section of the
(8:48) webinar. It’s very important that we
(8:50) please use the Q&A section. Um the chat
(8:53) we actually can’t see after the
(8:55) recording is over. And so we like to go
(8:57) back and make sure that we answered all
(8:58) of our questions appropriately. So, if
(9:00) you could please make sure that you’re
(9:02) putting questions in the Q&A section and
(9:04) not the chat, that will help us kind of
(9:06) streamline our workflow following the
(9:09) webinar. So, now I’m going to jump right
(9:12) in. We’re going to walk through team
(9:14) registration today in court reserve and
(9:17) how this Whoops, that is the wrong
(9:19) button.
(9:21) And how this feature currently works
(9:23) right now inside the system. So with
(9:26) this
(9:28) um with this feature, we have allowed
(9:31) you to take our current event setup
(9:34) process and um turn that into a
(9:37) registration where two players can um
(9:41) two players can register and be part of
(9:44) a team. So how do I do that? So you’re
(9:47) going to go to the event tab on the left
(9:50) navigation. And really, we’re just going
(9:52) to walk through some event setup here,
(9:54) um, just to make sure everybody’s
(9:55) familiar with some of the settings that
(9:56) are available with team events. And
(9:58) you’re going to go create a new event.
(10:01) If you notice here on my list, I do have
(10:04) some team events already created.
(10:06) Anything that has this little man icon
(10:08) over here um, on this list, when you
(10:10) hover over that, that just tells me that
(10:12) is a team event. So, you can quickly see
(10:15) from this list what might be a team
(10:16) event and what might not be a team
(10:18) event. I’m gonna actually go off video
(10:20) here so my picture isn’t going to be um
(10:23) up in front on the video recording
(10:25) later, but that way you get the entire
(10:28) picture. So now, if I want to create a
(10:30) team event, I’m going to go over here to
(10:31) create teams um or create an event. So
(10:34) we’re going to go create an event the
(10:36) normal way we would always create an
(10:37) event in court reserve. We’re going to
(10:38) give this a name. So I’m just going to
(10:40) call this live demo. Um and then you can
(10:43) go in and add your event categories. Any
(10:45) category you can add to it. It doesn’t
(10:47) matter whatever category you choose. Um,
(10:50) and then any of our event tags.
(10:51) Remember, I love event tags because
(10:53) event tags give your uh members a little
(10:56) bit more information or subcategories
(10:58) about maybe how um this what describes
(11:01) this event. So, definitely consider
(11:03) using tags. All right, the next big
(11:06) setting here is register as a team. So
(11:08) this is really the first piece of the
(11:11) registration or the I’m sorry the event
(11:13) setup that is going to um change
(11:16) everything else about this event to be
(11:18) reflective of a team event. So you’ll
(11:20) see here that now my um max max
(11:23) registrance has now changed to max
(11:25) teams. And so this just tells the system
(11:28) this is how many teams are allowed to
(11:30) register to the event. And this is the
(11:32) setting that takes this from an
(11:33) individual count of players. So I’m not
(11:36) counting individual players. I’m
(11:38) counting pairs of players. Okay. And so
(11:41) then I do see a setting here for the
(11:43) maximum registrance per team. Um there
(11:46) is a little tool tip here that says that
(11:48) right now we’re only limited to two
(11:50) players because that is what we did for
(11:52) MVP here. Um we will have more players
(11:56) part coming later as part of expanding
(11:58) this. But remember this is just beta. We
(12:00) released this to everybody to really
(12:02) figure out what people want and then
(12:04) we’re going to be taking this and
(12:06) expanding on it again. So, this is just
(12:08) to get us started, but don’t worry,
(12:10) there’s more coming with Teams.
(12:13) So, then we’re just going to select an
(12:14) event date for when we want this event
(12:16) to run. And let’s pick some start times
(12:20) here. Doesn’t matter for demo purposes.
(12:23) And then we can make this a reoccurring
(12:25) event. Maybe to reoccur every
(12:28) week on
(12:30) um Saturday. I think I picked the six.
(12:32) Yeah, Saturday the 16th there. and we’ll
(12:35) just say 10 dates. Now, like I said
(12:39) before, this is um
(12:43) going to take pairs of registrations and
(12:46) it’s going to put everybody together on
(12:49) the event together. So, I’m just going
(12:51) to go through here and um just select
(12:54) some other attributes around the event.
(12:56) You can allow weight list with team
(12:58) registration. You can also allow
(12:59) autoregister from weight list with team
(13:01) registration. So that’s just going to,
(13:03) you know, take those players on weight
(13:05) list and autoregister them prior to the
(13:07) event. Um, and then you would want to
(13:10) select up your event, you know, as
(13:12) normal moving forward from there. So,
(13:14) let me just get some basic other
(13:16) information in here and then we’ll talk
(13:18) about some of the settings that I’m
(13:19) adding here.
(13:21) All right. So, let’s I’m going to make
(13:23) sure I add some custom fields in here
(13:25) because I want to just kind of give you
(13:28) guys some visuals once we get in here.
(13:30) Okay. So I have done my event setup drop
(13:35) in price per player. So this is going to
(13:37) be the price that each player is going
(13:39) to pay. So when a player goes in and
(13:42) registers in the member portal, they’re
(13:44) registering their partner. And this will
(13:46) make sense if you haven’t done this
(13:47) already. I’m going to take us through
(13:48) some member portal experience here after
(13:50) we set up this event. But we’re still
(13:53) creating fees per individual player.
(13:56) This is not a um team price. Um, so each
(14:01) person that is registered, including the
(14:03) the player that is registering plus
(14:04) their partner will have their own fee
(14:06) generated for them. If they’re
(14:08) registering with a guest that like a
(14:11) true court reserve guest, that play the
(14:13) player registering will pay the price of
(14:15) their guest. But in, you know, if it’s
(14:18) member registering with another member,
(14:20) they’re going to pay their own portion
(14:22) and then that member that they’re
(14:24) registering with is going to have their
(14:25) own fee generated that then they can go
(14:27) in and register themselves.
(14:30) So you’ll also see that I’ve listed
(14:31) require upfront payment here, require
(14:33) payment profile. These are only going to
(14:36) be required of the player that is
(14:37) completing the registration. So if their
(14:40) partner does not have a payment profile,
(14:43) they’re not going to be limited um from
(14:46) participating in the event. And then
(14:48) require upfront payment again is only
(14:49) required for that player that is
(14:51) completing the registration on the
(14:52) member portal.
(14:55) All right, let’s talk about Let me just
(14:57) see if there’s any questions, Josh, that
(14:59) came in. Um, and again, I see some
(15:02) questions coming into chat. If you could
(15:04) please, please push the Q&A button that
(15:06) is on your Zoom window, that would be
(15:08) amazing. Sorry, I see there are some
(15:10) questions that have come in. So, I’m
(15:11) going to pause real quick um at the
(15:13) registration restriction and answer some
(15:15) of these questions. Is organized play
(15:18) available along with team registration?
(15:21) No, Cindy, that is a great question. At
(15:23) this time, organized play is not
(15:26) available within team registration.
(15:28) Organized play is already its own way of
(15:30) getting players out on the court and
(15:32) allocated to courts. There is a pairing
(15:34) process that is available already within
(15:36) organized play. And so, right, it’s just
(15:38) not available right now with teams
(15:40) because there were a lot of pieces to
(15:42) figure out and how to make it work with
(15:44) teams. So, that wasn’t part of our MVP.
(15:46) Um, so if you have reg if you are
(15:49) registering somebody together as a team,
(15:51) um, that organized play checkbox is
(15:54) going to be disabled. So if you already
(15:56) have an organized play event, um, you’re
(15:59) not going to be able to enable teams
(16:00) either. So those those settings just
(16:02) kind of work kind of separately. Um,
(16:06) what is a true court reserve guest mean?
(16:09) So that means that’s a great question,
(16:11) Eric. That means that my event is
(16:14) allowing guests and I will get to that
(16:16) tab here in a second. These are players
(16:19) that are not in your court reserve
(16:20) system. They don’t have a membership
(16:23) probably. Um, so if you have some if you
(16:25) are having a member guest or something
(16:27) like that or you want to allow players
(16:29) to come in and just bring anybody that’s
(16:31) not part of the club, you can use the
(16:32) guest setup tab. And then also um
(16:35) because I know a lot of clubs create a
(16:38) guest membership um and so this would be
(16:41) a true court reserve guest would be you
(16:43) know a guest without a profile using
(16:44) this guest setup or if you were on a
(16:46) reservation something like that those
(16:48) would be guests.
(16:50) Um there are some questions here that we
(16:52) will get to. Is there any way for the
(16:55) partner to be charged? That’ll be
(16:57) something that we probably follow up
(16:58) with later. Um, that is something that I
(17:01) know is a big deal and a part of a lot
(17:02) of the feedback to make sure that PL
(17:04) that partner gets charged. So, we are
(17:06) looking at that. Um, so I’m gonna get
(17:08) back into setting up this team event and
(17:10) just talking about the registration
(17:12) restrictions before Zoom drops me again.
(17:14) And if it does, I am so sorry. I will
(17:16) come right back in. Um, so anyway, as
(17:19) you’re looking at the gender
(17:20) restrictions or the age restrictions,
(17:22) just think about how you want to set up
(17:23) your event to, you know, what types of
(17:26) events you want to do. And then those
(17:27) are the players that are going to be
(17:29) allowed to register. Um let’s talk about
(17:32) rating restrictions. Rating restrictions
(17:34) is one of the ones that I’m really
(17:35) excited about for team registration. We
(17:37) did some cool things with it. Um so you
(17:39) can use your normal um you know club
(17:43) rating system and we’ve done some you
(17:46) know we’ve added a setting here that’s
(17:48) going to allow you to choose how this
(17:51) rating applies to the players that are
(17:53) registering. So you can either do it to
(17:56) apply it to all of the players
(17:58) registering. So that’s going to say when
(18:01) um the player goes and registers
(18:05) um when the player goes and registers,
(18:07) it’s going to look to make sure that
(18:09) both players that are registering meet
(18:12) the rating restriction.
(18:14) And so then you also have only the
(18:16) registering player. This is going to
(18:18) basically do the opposite. This is going
(18:20) to only require it of the player that is
(18:22) completing the registration. It’s not
(18:24) going to look at the rating of their
(18:26) partner. So, you know, you kind of have
(18:28) some flexibility. Um, you can allow the
(18:32) um, you know, different types of players
(18:33) to register just as long as the one
(18:35) that’s registering meets that
(18:36) restriction. I know this is popular
(18:38) within the duper space and so there’s a
(18:40) lot of flexibility that you have here
(18:42) with your registrants.
(18:44) So, then let’s move over to duper. I
(18:46) want to talk about duper and highlight
(18:47) duper here really quick. So, we have
(18:49) added, so when you are doing a team
(18:51) event right now, you’re only going to be
(18:53) able to do um restrict players by duper
(18:56) doubles rating. And then also, we’ve
(18:58) added another rating here called duper
(19:01) doubles combined. This one’s really cool
(19:04) because it’s going to look at your
(19:06) registering player and their partners’
(19:09) duper rating and it’s going to add them
(19:11) together. So you can limit players on
(19:14) team events by their individual duper
(19:16) doubles rating and then you can make
(19:18) sure that as a team they don’t fall
(19:20) under or over a specific threshold. So
(19:23) it really kind of keeps that pool of
(19:26) players to be the really the level of
(19:27) play that you want. Um and it’s a really
(19:30) great option uh as you’re going into
(19:32) your into your events and thinking about
(19:34) how you want to run them.
(19:38) All right, let me just take a look at
(19:40) the questions here really quick to see
(19:41) if there’s anything as far as
(19:42) restrictions go.
(19:46) When you register as a partner, does the
(19:47) partner also need to sign up or does the
(19:49) first player add both names? I will show
(19:51) you that in the member portal. The
(19:52) player that is registering will do both
(19:54) names. They’ll do themselves and their
(19:56) partner.
(20:00) Um, okay. Yeah, it looks like a lot of
(20:03) these questions we’ll eventually touch
(20:05) on once we get a little bit further.
(20:07) If you choose hall players registering,
(20:09) how does that work on guests? So, that
(20:11) is a good question. Um, so it’s going to
(20:15) I’ll show you I’m going to set up duper
(20:18) on this event just to kind of show you
(20:19) how that works with true guests. Um, but
(20:23) it’s if you add a if you um it’s it’s
(20:27) not going to apply any of your custom
(20:29) ratings to guests because we just don’t
(20:32) have a way to do that right now in the
(20:33) system. But if you are using doubles,
(20:35) we’ve upgraded the system basically to
(20:38) be able to do duper validation on
(20:40) guests. So I’ll show you guys that here
(20:42) in a few minutes. Um, so let me just do
(20:45) a minimum doubles rating of zero because
(20:48) I want to do NR. If you weren’t already
(20:50) aware, if you want to have people that
(20:51) have NR doubles ratings, if you put zero
(20:54) in this field, it’s going to allow you
(20:56) to capture those NR players that have
(20:58) the duper profile but are not yet rated.
(21:00) And then let’s just do a max of five
(21:03) just so I can kind of take a lot of
(21:05) different players.
(21:08) All right. And then I’m going to get to
(21:09) guest setup here really quick. I’m also
(21:10) going to show you an example of guests
(21:12) as we go through and do this. So I’m
(21:14) just going to allow guest pricing here
(21:16) for all of my membership types.
(21:19) and then save.
(21:22) Cool. So now my event is populated.
(21:26) I’m going to then let’s start talking
(21:28) about the registration process.
(21:31) So if I if you’re going to register
(21:34) players for this event and you’ve
(21:36) already used team registration, you’ll
(21:37) notice that we have made an update to
(21:40) our registration page. So we’ve taken
(21:43) the current registration page that we
(21:44) have and we’ve improved it. And so
(21:47) you’ll see this new interface for player
(21:49) registration. Um we are only this has
(21:53) only been made available on events that
(21:55) are on teams. I we are going to be
(21:57) releasing this sort of experience to any
(21:59) normal event going forward or not I
(22:01) don’t want to say normal event but
(22:02) non-team events in the very near near
(22:05) future. So um we really you know I
(22:07) welcome feedback on this section too if
(22:09) you’re going to be um giving us feedback
(22:11) because um this is a whole new kind of
(22:14) registration experience. We we’ve done
(22:15) away with like the two tables that you
(22:17) saw before and things like that and
(22:19) really streamlined it. So, let me just
(22:21) go back here really quick because I’m
(22:23) going to use the dropin window for this
(22:25) one. Um, and so we’re going to start
(22:27) registering players to an event. So, I’m
(22:30) going to add Ash. Let’s see Beth because
(22:32) I know Beth has a duper rating.
(22:35) And so now you’ll see that we’ve added
(22:38) so if you compare this to the old way of
(22:41) registering players to an event um there
(22:43) wasn’t a way to do custom fields for
(22:47) individual registrants when you were
(22:48) registering on the admin side. If you
(22:50) wanted to register players at the same
(22:52) time for an event, you actually would
(22:54) complete custom fields that would apply
(22:55) to everybody that you were registering.
(22:57) So now when you’re registering players,
(22:59) you’re going to get any of the custom
(23:01) fields that are associated with the
(23:02) event. So you can add them at the player
(23:05) level.
(23:07) Another improvement that we’ve done with
(23:08) teams registration is we’ve put a column
(23:11) here that shows you what that player’s
(23:13) duper rating is. So that was another
(23:16) thing that we got from feedback from the
(23:17) duper um integration was that admins
(23:20) wanted to know what these players
(23:21) ratings were when they were adding them
(23:23) to the system. So, if you are doing a
(23:25) team event that is also a duper event,
(23:27) you’re going to see that player rating
(23:29) in that column right there as well.
(23:32) And now I’m going to add a partner here
(23:37) or Beth.
(23:38) And you can see here that now that I’ve
(23:40) added two players to this event, since
(23:43) my event only allows two players per
(23:45) team, the player the team maximum has
(23:47) been met and I can’t add any more
(23:49) players to this event. So, I’m going to
(23:51) go ahead and save this.
(23:54) And you can see that now I have two
(23:57) players registered as a team to this
(23:59) event. There was a question earlier, how
(24:02) are incomplete teams handled? So right
(24:05) now incomplete teams can be handled only
(24:07) from the admin side. So let me just give
(24:11) you an example here.
(24:15) So Mr. Josh Willie who is running our
(24:17) Q&A, he’s going to participate in this
(24:19) event. As you can see, Josh does not
(24:21) have a duper doubles rating here, but
(24:23) I’m going to go ahead and save Josh’s
(24:24) registration. I’m going to get a warning
(24:27) that says register him as an incomplete
(24:29) team. Are you sure you want to do this?
(24:31) You can always add him later. Yes,
(24:33) register. This is going to register Josh
(24:36) as an individual participant. Remember
(24:38) again, Josh can’t register himself on
(24:40) the member portal right now if he
(24:41) doesn’t have a partner. Also, another
(24:43) thing that is high on our to-do list,
(24:45) being able to uh register people in the
(24:47) member portal without a partner. Um, but
(24:49) you can see here he’s been added as an
(24:51) individual. Um, and it has a row here
(24:53) for me to go ahead and add a partner for
(24:55) him. Um, keep in mind he is taking a
(24:58) team spot here. So, my account is um a
(25:02) four team max. He is team number two.
(25:05) So, that means I can’t I can only take
(25:07) two more teams to register for this
(25:09) event. So, Josh has actually two options
(25:12) to go in and add another add a partner
(25:14) here. Josh could go into his
(25:16) registration on the member portal and
(25:18) edit his registration and add a partner
(25:20) that way or I could add a partner for
(25:23) Josh here as well. And I’m going to do
(25:25) that and actually um demo to you guys
(25:27) what we’ve done on the guest side of it.
(25:30) So when I go and choose add a partner
(25:32) here,
(25:35) you can see that I get the same dropin
(25:37) modal window again. Um and then I can
(25:40) see Josh is already here. It tells me
(25:42) he’s registered. And then I can actually
(25:45) either add another member. So I could
(25:46) add, you know, I could add Ashley
(25:51) or
(25:53) let’s say I want to add a guest. So what
(25:55) does the guest look like? So when I add
(25:58) a guest,
(26:04) I’m going to enter the guest name. And
(26:05) I’m actually going to enter somebody
(26:07) here that has a duper rating because I
(26:09) want to make sure that we’re looking at
(26:12) how this works.
(26:19) And then we have a phone number. And
(26:20) then anybody that’s familiar with any of
(26:22) our guest entries, email address is a
(26:25) new field for us on guests. So, this is
(26:27) another thing that we’re starting to,
(26:29) you know, recognize that this is
(26:30) something that people want and starting
(26:31) to maybe implement it in some other ways
(26:34) um throughout the system. So, guests is
(26:36) or um phone number is always something
(26:38) we’ve had for guests. Email address is a
(26:40) new thing. You’re going to see this
(26:41) probably start popping up a little bit
(26:42) more and more. Um if you enter email
(26:45) address here, I can communicate with
(26:47) this player as an admin if I was going
(26:49) to email or notify all my registrants,
(26:51) but I’m not going to be they’re not
(26:53) going to get a confirmation. We haven’t
(26:54) done anything yet with confirmation
(26:55) emails, but their email would be at
(26:57) least attached to this registration.
(27:00) So then I’m going to go select a t-shirt
(27:01) for this player and I’m going to enter
(27:03) in this player’s duper ID
(27:06) because I have a duper validation
(27:08) process that is attached to my guest
(27:11) now.
(27:15) All right, so Duper found this player.
(27:17) Duper is now confirmed that this player
(27:19) is within the range of the restrictions
(27:21) that I have on the event and I can go
(27:24) ahead and register this player. Now,
(27:25) since I’m a normal admin, I can always
(27:28) override any event restrictions. So,
(27:30) even if this player didn’t have a duper
(27:32) ID or fell outside of the duper range, I
(27:35) would always be able to register him.
(27:37) But, if I had um picked a player, maybe
(27:39) if I was a subadmin who wasn’t able to
(27:41) register against event restrictions, I
(27:44) would be prevented from adding this
(27:45) player. So, I’m going to hit save there.
(27:48) And you can see here that um you know,
(27:51) his his duper information came over as
(27:53) well. I’m seeing that right here. And I
(27:56) can go ahead and I have to check on why
(27:58) that price didn’t populate. Um that’s
(28:00) something I’m going to check on here
(28:02) when we get done. Um but I can see that
(28:05) now Ryan has been added to this event as
(28:07) Josh’s partner. And I get that player’s
(28:10) duper rating here as well. So, as an
(28:12) admin, I can go back later and check
(28:13) this player’s rating. So, that’s really
(28:16) the admin side. I also want to call out
(28:18) if you’re using Swish, we also from the
(28:21) get-go made this work with our Swish
(28:23) integration. So, right here up in the
(28:26) top, if you sync to Swish, you’re going
(28:28) to get that game format. And then you
(28:31) can go ahead and, you know, sync any of
(28:33) the formats that we have available that
(28:35) are applicable to partner registrations.
(28:38) So, definitely check that out if you
(28:39) have done the Swiss integration. Um,
(28:41) currently how that works or previously
(28:43) how that worked was if you were using a
(28:45) custom field on an event called partner
(28:47) name, you would um kind of map it based
(28:50) on that custom field. But now if you’re
(28:52) not, you know, you don’t have to do that
(28:54) anymore now that we have teams and you
(28:55) can sync to Swish and still get those
(28:57) partners paired together.
(29:00) All right, Josh, I’m going to go through
(29:02) some of the questions really quick. Is
(29:03) there anything that you want me to
(29:05) answer live?
(29:07) Yeah. So there is a question about is
(29:09) there a way that the system is going to
(29:12) check for any potential duplicate
(29:14) registration. So you know if you tried
(29:17) to add me as a guest into team one and
(29:19) then you attempted to add me again into
(29:21) team two
(29:23) does a system change.
(29:24) That is a great question. So let me go
(29:26) in here and do another another
(29:28) registration. I’ll just show you how we
(29:29) handle that. So I’m going to add myself
(29:36) Okay. So, now let’s go and add um I
(29:40) think I had Josh. Let’s try and add Josh
(29:43) again. And this is the Josh that Josh
(29:46) has a few profiles in my organization.
(29:47) But this is the Josh that I had
(29:48) registered. And so, as you can see, Josh
(29:51) has already registered to the event. So,
(29:52) I actually can’t pick this Josh again
(29:54) because he’s already registered. So,
(29:56) it’s not going to let you register
(29:57) duplicate players. Um, on the member
(30:00) portal side too, if I was registering
(30:02) myself, Josh was already registered, it
(30:04) would look very similar when I tried to
(30:06) add Josh to. So, I wouldn’t be able to
(30:09) register duplicate players that are
(30:11) members that are already registered.
(30:13) Now, I can’t say the same thing about
(30:15) guests because guests are really just
(30:16) text fields that you enter their first
(30:18) and last name. Um, but if they’re a
(30:20) member at your organization and they’re
(30:21) already registered in another another
(30:23) team, you’re going to be prevented from
(30:25) um, registering that player. In that
(30:28) case, Josh, I would have to go maybe if
(30:30) you didn’t have a partner, I would go
(30:31) register the next player in that team as
(30:33) well. And then, you know, that’s how
(30:35) those players can be paired together.
(30:39) All right. I do see a question. Rarely
(30:40) you have the guest email handy. Can a
(30:42) member registering for a team event in
(30:43) the member portal send a link via text
(30:46) to complete the registration themselves?
(30:48) No, that is not possible right now. It’s
(30:49) only a memberfacing registration. Um, so
(30:52) a member would have to register
(30:54) themselves and the email field is
(30:55) optional. It’s not something that has to
(30:57) be completed. It just allows the admin
(30:59) to have that extra layer of contacting
(31:02) the players that has been asked us for
(31:04) or asked of us. Um, so we do have more
(31:07) plans to do things like that in the
(31:08) future, but if I was to do notify here,
(31:11) any of those guests that I entered
(31:12) emails for would come through in that
(31:15) notification. So players that are guests
(31:16) could get those email notifications.
(31:20) All right. Um, are there any limitations
(31:23) or considerations when using Swiss with
(31:25) teambased registration? Um, no. I’m
(31:28) gonna say no at the moment, but you
(31:31) know, don’t quote me if something you
(31:32) get an error. Um, we we built this in a
(31:36) way to work with the integration that we
(31:37) already had. So, really all that we did
(31:40) was instead of having you map the
(31:42) partner that you had for the custom
(31:43) field, we’re taking the partner that
(31:45) that player is registered with and
(31:46) sending those players over together
(31:48) through Swiss. It’s a very simple
(31:49) integration that we have. Um, so it’s
(31:52) just going to keep those partners paired
(31:53) together.
(31:55) Um,
(32:00) all right. I’m going to keep going here,
(32:02) Josh, unless there’s anything that you
(32:04) jump out at you at this moment with the
(32:07) registration.
(32:08) No, I think we’re all good. I can I can
(32:10) type answers for the rest of the
(32:12) questions here.
(32:12) Awesome. Thank you so much for handling
(32:14) that Q&A for us. and we haven’t gotten
(32:15) kicked out of Zoom yet. So, I’m going to
(32:17) keep moving forward, everybody. Um, all
(32:20) right. So, we’ve looked at the player
(32:23) side. I just want to take you through to
(32:25) the schedulers really quickly. So, we
(32:27) booked this for Saturday, August 16th.
(32:29) Oh, the other thing I wanted to call out
(32:31) here was team events can only be created
(32:34) a team event if they don’t have any
(32:37) registrance as on them already. Okay.
(32:39) So, what do I mean by that? Um, if you
(32:42) have an event that is already existing,
(32:45) you can’t go in and make this a team
(32:47) event if it has players registered in
(32:50) the past or players registered in the
(32:53) future. Um, so let me just show you what
(32:56) I mean by that. So, this is an event
(32:58) that I have um in my database where I
(33:01) have players that are registered in the
(33:02) future. I think I probably have players
(33:05) registered in the past as well, but um
(33:07) if you go in here and edit an event that
(33:08) has registrants, you can’t go in and
(33:11) turn it on as a team. Um why did we do
(33:13) that? Well, because you know, we’re
(33:15) pairing people together as you saw in
(33:16) the registrant table previously. So, we
(33:19) wouldn’t know how to pair those players
(33:20) together if they’re already registered
(33:22) or if they’ve been registered in the
(33:24) past. So, right now, um, if you already
(33:26) have an event that’s running that you
(33:28) maybe are using a custom field for that
(33:31) says partner name, just like this event
(33:33) is, um, you know, my recommendation for
(33:35) that would be, you know, maybe let that
(33:37) event run through its date course that
(33:39) you have. Um, if you have it maybe
(33:41) booked at six months, uh, maybe cancel
(33:43) dates that are in the future or
(33:44) something and create a new event. Um,
(33:47) but we aren’t able to convert events
(33:49) that already have registrance to be a
(33:51) team event. So, just keep that in mind.
(33:55) Um, so you can only do it for events
(33:57) that have never had a registrant to
(33:58) them.
(34:00) All right, so let’s jump in here really
(34:03) quick to myuler. I just want to show you
(34:05) kind of how this looks like when we go
(34:08) through.
(34:11) All right, so this is the event that we
(34:12) created right here. So you can see and
(34:14) we did this throughout the platform too.
(34:16) We tried to identify anywhere that we
(34:18) were showing registrance. We changed the
(34:20) word registrance to teams. Um, so you’re
(34:23) going to see two teams of four spots. So
(34:25) that’s two teams are registered of four
(34:27) team spots. Um, sometimes we’re a little
(34:30) bit limited on space. So we couldn’t put
(34:32) the word team everywhere. Um, but that’s
(34:35) what that means. So if you’re looking at
(34:38) any of your things on the admin side,
(34:40) it’s the number of players registered
(34:42) out of the total number of available max
(34:45) that you have set.
(34:47) So then any of your front desk or
(34:48) anything like that, anytime they open
(34:50) any of these windows, they can see how
(34:52) those players are paired together. If
(34:54) you want to assign courts, you can do
(34:56) that at the team level as well. So I
(34:58) could go in here and assign this and
(35:00) it’s going to assign it to both players
(35:01) that are in the team. Uh which is nice.
(35:04) I don’t have to go through and do this
(35:05) to, you know, if I’ve got 30
(35:08) registrants, I only have to do it 15
(35:09) times. So that’s an advantage of doing
(35:11) it that way.
(35:13) Um, so I think that’s it really. And
(35:14) then admins, sorry, subadins or admins
(35:17) can also go in and register players this
(35:20) way as well. So they can register them
(35:22) from theuler and it’s going to be the
(35:23) same experience.
(35:26) All right, Josh, I’m going to jump into
(35:29) the member portal now. Is there anything
(35:31) that we wanted to answer here before I
(35:32) jump into the member portal?
(35:34) Uh, no. I think there’s one question in
(35:36) here that will probably be best once we
(35:38) get a little bit further into the member
(35:40) portal. So hold off on it for now.
(35:42) Awesome. Perfect. All right. All right.
(35:44) Well, let’s jump into the member portal.
(35:46) And so, this is my organization that I
(35:49) do all of my testing in and everything
(35:50) like that. So, we’re going to jump into
(35:51) the event list and just kind of show you
(35:53) what this looks like from a member
(35:55) perspective.
(36:03) Whoops. What day did I do this on, Josh?
(36:05) Do you remember?
(36:07) Live is what I called it. Live demo.
(36:09) Perfect. And I didn’t register myself,
(36:11) so that’s great. All right. Right. So,
(36:13) we’re going to find this event on the
(36:14) event list as you could see here. Um,
(36:16) let me go back to the event list. Sorry
(36:18) about that. I jumped in there really
(36:19) quickly. Um,
(36:22) so if you’ve got a live or an a team
(36:25) event, so this is what it looks like on
(36:26) the event list. So, really the only
(36:27) difference that the admin, the players,
(36:29) I’m sorry, the players are going to see
(36:31) right now is the team spots remaining.
(36:34) So, you know, we had a lot of a lot of
(36:37) conversations about how do we make this
(36:39) stand out on the event list so people
(36:41) know this is a team event. Um, without
(36:44) kind of having to redo too many things
(36:46) on this event list, the best thing I can
(36:48) tell you to do right now is to utilize
(36:50) these tags. So, if you’re not using
(36:53) event tags, again, event tags are a
(36:55) great way in order to kind of
(36:56) subcategorize your events and tell
(36:58) people a little bit more about what the
(37:00) event is, but more about what the event
(37:03) is. So, they don’t have to maybe go into
(37:05) it, read a full description and things
(37:07) like that. So, I could even create a tag
(37:09) here that says team event, and players
(37:11) could know that this is a team event um
(37:13) without even me having to add another,
(37:15) you know, visual indicator here for
(37:17) them. So, we’re going to go ahead and
(37:19) click register.
(37:22) And um
(37:25) so again, I’m just this looks like a
(37:28) normal event that I can go ahead and
(37:30) register for. Um it tells me what courts
(37:32) are booked for this event and any of the
(37:34) restrictions on this event as well. And
(37:37) then I can if you’re allowing players to
(37:39) register for dates in the future, they
(37:41) will see this um dates tab here. I will
(37:44) call out and I forgot to me mention this
(37:45) in the setup earlier, but team events
(37:47) are only drop in events. They are not
(37:50) full registration events, which means
(37:52) that if I sign up as a team, I’m only
(37:54) registering for an individual date. I
(37:57) don’t have the ability at this time to
(37:59) register for maybe a 10 date series or a
(38:02) 99 date series or something like that.
(38:04) So, if I wanted to register for multiple
(38:06) weeks of this event, I’m going to have
(38:08) to do multiple registrations. Um, you
(38:11) know, there’s a lot of reasons we did it
(38:12) that way, but a lot of the team
(38:14) scenarios that we were running into were
(38:16) like individual events and things like
(38:17) that and players don’t always want to
(38:19) play together every week and stuff like
(38:21) that, too. So, right now, it is just a
(38:23) drop in event. So, when I go and
(38:26) register for this event,
(38:28) Whoops.
(38:33) Hey, Josh.
(38:35) Yes.
(38:37) Hold on one second.
(38:39) Sorry guys, I got to add a payment
(38:40) profile.
(38:44) I should have checked this before. I’ve
(38:45) been doing a lot of testing. Give me one
(38:47) second.
(38:48) Well, now this is how you add payment
(38:50) profiles into a player’s member center.
(38:53) Give me one second everybody. Sorry,
(38:55) I’ve been playing with some setup stuff
(38:57) and I deleted a payment profile to test
(38:59) something and I did not go back and add
(39:00) it in. So, this is how we would add a
(39:02) credit card payment profile. Um, and
(39:05) this is not real card information, so
(39:07) don’t get any ideas, people.
(39:12) All right, there. Go back to my list.
(39:15) Sorry about that. All right, just all
(39:18) kinds of things happening today.
(39:24) All right, here we go. Register.
(39:26) Perfect. I am qualified for this event
(39:28) because my duper restriction. if I or
(39:31) nobody else in my family was eligible
(39:32) for the event, I would have seen a
(39:34) warning that said nobody in your family
(39:35) is eligible. Um, and I have a family
(39:38) here with uh five or six people in it.
(39:40) So, if I if you have a family and we
(39:42) have organizations with so many
(39:44) different setups. So, you have families,
(39:46) you have individuals with no families
(39:48) and things like that. So, I I’m not
(39:50) going to walk through every scenario
(39:52) here right now. We’re just going to look
(39:53) at this family model um because I think
(39:55) the family model is a little bit more
(39:57) complicated than the individual. Um, if
(39:59) you’re an individual, you’re basically
(40:01) going to see your name and where you can
(40:03) add your partner. You know, that’s the
(40:04) difference here. If you are a family, I
(40:06) want to make sure that you guys as
(40:07) admins understand how they’re adding
(40:09) different family members as their
(40:11) partner because that was a big edge case
(40:12) that we had to work through. Um, so it’s
(40:15) really a very simple process. So, this
(40:17) is the registration that you or your
(40:19) players are used to seeing right now.
(40:21) So, they’re seeing their name, if
(40:23) they’re in a family, all of their family
(40:24) members, and then if they want to
(40:26) register these people to an event,
(40:28) they’re going to check off the player or
(40:30) check check the player that they’re
(40:32) interested in registering. So, when I
(40:34) check a player, it’s going to tell me to
(40:37) enter that player’s partner name. Okay.
(40:40) Um, if I went in and checked off John
(40:43) Smith here, um, this is a different
(40:46) registration for John. If I wanted to
(40:48) add my husband as my partner, I’m gonna
(40:51) type in my husband’s name into the
(40:54) registration. And then that is
(40:56) automatically, you can see here, his
(40:58) checkbox got checked. It’s disabled
(41:01) because now his registration is
(41:03) controlled from here. So again, partners
(41:05) are responsible for their individual
(41:07) registration fee because we’re creating
(41:08) a fee for each player. Since my husband
(41:11) is in my family, my total is going to
(41:13) reflect the total for both of us. Okay.
(41:16) Um, so that’s how you would register a
(41:19) partner um that is in the same family.
(41:23) Um, I’m going to go ahead and try and
(41:26) register another player.
(41:28) Oh, let’s see. I got to pick somebody
(41:30) that has a duper
(41:32) but isn’t ridiculously high. Let’s try.
(41:37) And this kind of leads into one of the
(41:39) questions that we have in Q Q&A if you
(41:42) mind me asking right now.
(41:43) Yeah, go for it.
(41:44) Yeah. So, is the system going to look at
(41:48) the partners’ um event registration
(41:52) um restrictions and ability to register?
(41:55) So, for example, say I’m adding a
(41:57) partner and their registration window
(42:00) isn’t open yet for their membership.
(42:02) Would they be able to register as a
(42:04) partner in this case?
(42:06) Yes.
(42:07) So, with that specific example, yes. And
(42:10) that was actually a bug that came up
(42:11) right when we um when we released this.
(42:15) So, we did fix it. So, when you register
(42:18) a player, well, I’m sorry, when a player
(42:20) is registering themselves, it is going
(42:23) to check that they’re eligible to
(42:25) register for the event. So, if it’s, you
(42:28) know, allowing me to register 10 days in
(42:30) advance based on my membership, I’m
(42:33) going to be eligible. But let’s say the
(42:34) partner that I’m adding is not eligible
(42:37) until 5 days in advance. It’s gonna
(42:40) still let me add him as my partner
(42:42) because I am eligible. But this was the
(42:45) bug that we had found. It was kicking
(42:47) partners out because they weren’t
(42:48) eligible yet. Um it would complete the
(42:50) registration and then it would remove
(42:52) the partner later. So we did fix that.
(42:53) That was a very early fix that we made
(42:55) so that the registration restriction for
(42:57) the days in advance is only going to be
(42:59) looking at oops I unchecked my name. Um
(43:03) is only going to be looking at the
(43:04) player that is completing the
(43:06) registration or who who I am registering
(43:08) to the event. if it’s somebody else in
(43:10) my family. So, that is a very good
(43:11) question. If you’re looking at
(43:13) restrictions,
(43:14) now the restrictions based on the player
(43:17) level are going to apply based on that
(43:19) setting that we looked at in the setup
(43:21) where if it applies to the only the
(43:23) player registering in this case, I did
(43:25) do that for this event. So, it’s
(43:27) applying to both of us. Um, and then if
(43:31) I had only picked myself, it would just
(43:34) apply to me. it wouldn’t look at my
(43:36) partner’s um rating.
(43:39) So, if it the player doesn’t meet the
(43:42) duper restriction, um then it’s going to
(43:45) tell you that this player is not
(43:47) eligible for the event and then you’ll
(43:48) need to add another player. So, we do
(43:50) have checks like that in place as well.
(43:52) Um but if you wanted to go ahead and add
(43:54) a player in here, um let me see. I’m
(43:58) going to show you the guest process
(43:59) here. So, the the the member process is
(44:02) very similar to what I showed you before
(44:03) on the admin side, but I did want to
(44:05) show you the guest process right now.
(44:07) Um, and since again, this is just text,
(44:10) I know I already registered you, but I’m
(44:12) going to register you again because I
(44:13) have your duper ID. And again, phone and
(44:16) email is going to be optional. Duper ID
(44:19) is going to be required because it is a
(44:21) restriction on the event. So again, if
(44:23) you are doing duper, they can add guests
(44:26) themselves on the member portal and have
(44:28) their duper checked. So you can validate
(44:31) on the duper on the member portal with
(44:32) duper. So 6
(44:36) JQ
(44:38) 2G.
(44:41) All right.
(44:43) All right. So you don’t need it, Josh.
(44:45) So you can’t register with me. So I’m
(44:46) just going to go ahead. So you can see
(44:48) here that is an example of just when it
(44:51) um tell gives you an error. It doesn’t
(44:53) um isn’t going to let you register that
(44:55) player. I’m going to go in here and just
(44:56) register this player because I do know
(44:58) that he is eligible. Now let’s continue
(45:00) on the registration. So if you do have
(45:02) custom fields that are on the event like
(45:04) t-shirt size or emergency contact based
(45:06) on your required. So if this field is
(45:09) required like you see here, t-shirt
(45:12) size, it’s only going to be required for
(45:13) the player that’s completing the
(45:14) registration. Caleb could actually go in
(45:16) and edit his registration later and add
(45:18) his t-shirt side. So, they don’t have to
(45:20) have all the information about their
(45:21) partner handy when they go do the
(45:23) registration. But, as you can see here,
(45:26) um, finalizing the registration, that is
(45:29) only my price to register. If I was
(45:31) registering with a guest that was
(45:32) eligible based on the duper rating that
(45:34) I put in here, it would show me the
(45:35) guest registration fee as well here in
(45:37) the total. So, it would have been like
(45:39) $22 because I had guests set to$22 or
(45:42) yeah, $12. Um, so we’re going to go in
(45:44) here and finalize the registration.
(45:50) All right, cool. Pay.
(45:55) Awesome. And then I’m actually going to
(45:56) consult my email over here in another
(45:58) window just so I can show you guys. We
(46:00) did do some work with emails and just
(46:02) how it looks
(46:04) when you register player. Josh, were
(46:07) there any questions that came in that I
(46:09) can answer while I’m looking for this
(46:10) confirmation email?
(46:12) Yes. So, there was one question that
(46:13) came in. Um, can players register as a
(46:16) solo assuming they are willing to play
(46:19) with any other available solo partners
(46:21) that the admin may assign?
(46:24) No. So, right now, um, players have to
(46:27) register in the member portal as with a
(46:30) partner. We don’t have a way right now
(46:32) to shut that feature off. We do have
(46:34) plans in the future to allow you to
(46:36) register as an individual, um, but it’s
(46:39) just not available at this time. Again,
(46:41) remember this is beta. We’re taking all
(46:42) of your feedback. If that is a feature
(46:44) that you want, please go throw it on the
(46:46) idea board so it helps us prioritize it.
(46:49) Um, but definitely definitely a good
(46:52) call out and something that we want to
(46:53) do in the future. All right, let me just
(46:58) I got this email. Let me just look at it
(47:00) really quickly to make sure that that is
(47:02) the right email that I want to show you.
(47:04) All right.
(47:07) Whoops.
(47:13) Sorry, I’m just looking for that handy
(47:14) Gmail pop out button so I can pop the
(47:16) email out and just show you guys. Okay,
(47:18) Josh, can you see that email?
(47:20) Yes, I can.
(47:21) All right, perfect. Um, so this is uh
(47:25) the email that was actually sent to my
(47:27) partner. So, my partner that registered
(47:28) was Caleb. I didn’t pop the right email
(47:30) out. I wanted to show you my individual
(47:31) one, but this is a good one to show you
(47:33) because this is what my partner
(47:34) received. So, I received the same exact
(47:37) confirmation. Um, except mine doesn’t
(47:39) isn’t going to have a pay now button
(47:41) because you saw me complete that payment
(47:42) process. So, Kale, my partner, actually
(47:45) received the same confirmation as I did
(47:47) that shows him that I registered him as
(47:49) his partner or as a partner for um this
(47:52) event. And he has a button to that says
(47:55) pay now. So, while we don’t have a way
(47:57) to, you know, we’re not collecting
(47:59) upfront payment from these partners
(48:01) automatically when they’re registered,
(48:03) they are receiving this notice in their
(48:05) notifications and their confirmations.
(48:07) So, however you send out confirmations,
(48:09) the players are going to get those
(48:10) whether you’re using email, text, push
(48:12) notifications. All of them are going to
(48:14) have that pay now button if you are
(48:16) doing payments. Um, so the players can
(48:18) go in and pay for those events um and
(48:21) process those payments a little bit
(48:22) faster.
(48:24) Um, and now I would like to show you
(48:27) what happens if a player withdraws from
(48:29) an event because that is a big thing
(48:31) that we had to consider here. Um, we had
(48:33) to kind of change how the system worked
(48:35) a little bit and create some new emails.
(48:37) So, let’s just say I am decided that I
(48:41) don’t want to play in this event anymore
(48:43) and I’m just going to go remove myself
(48:45) and Caleb can go find a different
(48:46) partner. So, I’m gonna go into
(48:49) my bookings
(48:53) and here’s that event. So, I’m gonna go
(48:55) in here and edit my registration
(48:58) and I’m going to withdraw.
(49:01) So, now I am going to see a message here
(49:03) that withdrawing is not going to cancel
(49:05) my partner’s registration. The partner
(49:07) must cancel their own individual registr
(49:09) registration by logging in. So, how’s
(49:11) Caleb even going to know that he I’ve
(49:14) withdrawn from this event? So, we do
(49:16) have
(49:19) we do have an email and a notification.
(49:22) I shouldn’t just say email because it’s
(49:23) going to go push, text, and email if
(49:26) you’re utilizing all of those avenues of
(49:28) communications. So, those communications
(49:30) are going to go out to the partner that
(49:32) has been abandoned and say, “Hey, this
(49:34) person pulled out of this event. Um,
(49:37) let’s get you a new partner. You can go
(49:38) in and edit your registration and add
(49:40) another partner or that person can go in
(49:42) and cancel their own registration.” So,
(49:44) we did put some safeguards in for that.
(49:46) So, the player just doesn’t show up the
(49:48) day of without a partner if those two
(49:49) aren’t communicating anymore. Um, and
(49:51) I’m talking a little bit so I can just
(49:55) get that email because I want to show
(49:56) you what that email looks like. Partner
(49:59) withdraw. Perfect. All right.
(50:03) Where did it go? Pop out.
(50:12) Partner. That’s the one I want. partner.
(50:14) All right.
(50:16) Oh my gosh, I keep hitting the wrong
(50:17) button. It’s blending in. Okay, here it
(50:20) is. Select a new partner. So, this is
(50:23) the email that the partner got. So, the
(50:25) with the subject is partner withdrawal
(50:27) notice. And so, it’s going to tell them
(50:28) to select a new partner. Your partner
(50:30) has withdrawn with a registration.
(50:31) Please take action. It addresses them by
(50:34) name. It tells them who their partner
(50:36) was um for an upcoming event and it
(50:38) tells them what event it was. And then
(50:40) again, partner withdrawn. So, I can go
(50:42) click here to this button, update my
(50:44) registration. I’m not going to click
(50:45) that button right now because I’m logged
(50:47) in in my window already and the system
(50:48) will get confused. Um, but the player
(50:51) could go in at that point, edit their
(50:53) registration, and add a new partner if
(50:55) they want or cancel their registration.
(50:58) So, that’s how that piece works. Um,
(51:00) Josh, are there any questions that we
(51:02) want to get to? I’m kind of, you know,
(51:04) at the end here. Ashley, was there
(51:06) anything from your side that you can
(51:08) kind of think of that maybe you want to
(51:10) share from experiences at Old Coast or
(51:12) things like that?
(51:13) Definitely use it. Get on the beta.
(51:15) We’ve been using it for several months
(51:17) now and it’s really making a difference
(51:18) for both our admins, our front desk and
(51:22) the players. The players love it and it
(51:24) makes it super easy, especially when
(51:25) you’re syncing to Swish.
(51:28) Oh, that’s a good question that just
(51:29) came in. Does the person So, does the
(51:31) team event coordinator also get an email
(51:33) if there’s a withdrawal? So, by event
(51:35) coordinator, if you mean the admin or
(51:37) any player, any admins that are supposed
(51:39) to get emails on the event. Yes, you’re
(51:42) going to get a normal event withdraw
(51:44) email. That’s a really good question.
(51:45) Let me show you what that looks like
(51:46) actually because I have one right here
(51:47) in my inbox. Um,
(51:51) got to find the right browser bar to
(51:53) pull it over. Um,
(51:56) so event withdraw. So, you can see here,
(52:00) this is the standard withdraw email that
(52:01) you get. this event has been updated
(52:03) because the player has withdrawn. Um,
(52:05) it’s going to tell you who the withdrawn
(52:06) players were, who the part who the
(52:08) player was, and who the partner
(52:11) remaining is. So, Caleb is still outlier
(52:14) there without a partner. So, it just
(52:16) tells me that now I’ve got a person
(52:17) hanging out there that doesn’t have a
(52:19) partner. Maybe I should check on that
(52:20) when I get into the office or something
(52:22) like that. Now, could be by the time the
(52:24) admin goes back in to look at this,
(52:26) Caleb’s already added himself another
(52:27) partner. So things could be happening in
(52:29) real time here that aren’t, excuse me,
(52:31) gonna show up on an email that had
(52:33) happened maybe three hours ago. Um, but
(52:36) yeah, the emails and communications, you
(52:38) know, and and any feedback that you guys
(52:40) have, if there’s anything that you feel
(52:42) like is a feature that we need to add to
(52:45) teams registration, again, please go to
(52:46) the idea board and submit any of those
(52:48) ideas for teams under the events
(52:50) category. Um, those actually, you know,
(52:53) will be reviewed all by me because I own
(52:55) that category within our product team.
(52:56) And so we’re just kind of trying to
(52:58) prioritize what we want to do next.
(53:00) Again, the the doing more than two
(53:02) players. So the next thing we’ll
(53:04) probably do is doing four player
(53:05) registration. That was a big feedback
(53:07) item we got. And then even allowing
(53:09) players to register as individuals. You
(53:10) know, we we’re we’re trying to figure
(53:12) out stuff like that. So um but yeah, if
(53:15) you know, again, if you have feedback or
(53:17) Josh, did I give you I think I gave you
(53:19) one more link that I want you to post.
(53:21) If you have used Teams, I would like
(53:24) your feedback just from an experience
(53:27) standpoint. So, what do I mean by that?
(53:29) Um, I have just a survey that is um
(53:33) available. Josh is going to throw the
(53:34) link in the chat. So, take a look at
(53:36) that. But, there is a survey that I have
(53:39) that I would just love to know, you
(53:40) know, if you reviewed any of the KB
(53:42) articles, tell me how that went for you.
(53:44) You know, how was the ease of setting up
(53:46) the event? Did your members give you any
(53:48) feedback? That kind of stuff. um I would
(53:50) greatly appreciate that just as um items
(53:53) that we can consider as we’re going
(53:55) through. Um but yeah, if you and if you
(53:58) find something that you don’t behave as
(54:00) or believe is working properly, um
(54:02) please send that to our live chat
(54:04) support team or email
(54:05) [email protected]
(54:07) because if we don’t know it’s broken, we
(54:09) can’t fix it. So please, please, please
(54:11) tell us if you think that there’s
(54:13) something that’s not working properly
(54:14) here.
(54:16) Okay. Well,
(54:18) that’s really all that I had for you
(54:20) guys today.
(54:21) That’s all, folks. We just need a bunny
(54:23) rabbit across the
(54:26) Thanks for hanging out and we’re going
(54:27) to talk to Zoom about all the dropping.
(54:30) Yeah. And uh we’ll be sure to have this
(54:32) up on our YouTube channel within the
(54:33) next 24 hours. Maybe we have some trim
(54:35) work to do, Josh. Out some of those
(54:38) drops that we had in the middle. Um, but
(54:41) thank you guys for joining and we’ll see
(54:43) you guys
Dynamic Duos: A Closer Look at Team Registration in CourtReserve
Video Transcript
(0:03) Well, hello everyone. It’s Ashley with
(0:05) Court Reserve. We are so excited for our
(0:07) webinar today. Um, one of the things
(0:10) that I’ve learned as a business owner is
(0:13) that it’s hard to hold inventory. And so
(0:16) today I’m with my friend Dirk from M4
(0:19) Sports. How are you, my friend?
(0:22) >> I am great, Ashley. Happy, very happy to
(0:24) be here.
(0:24) >> Yeah, definitely. So, before we get
(0:26) started with all the fun information,
(0:28) don’t forget that Court Reserve, we love
(0:31) training our admins. And so, we’re going
(0:33) to be in Seattle actually next
(0:35) Wednesday. It may be too late, but if
(0:37) you really want to go, you can contact
(0:39) us and maybe I can get you a seat. But
(0:41) definitely the last Catalyst user
(0:43) conference for the year is coming up at
(0:45) the end of this month. It’s going to be
(0:47) in Skilman, New Jersey. That’s literally
(0:49) between Newark and Philly. So, you can
(0:51) catch a flight to Philly, hour 20
(0:53) minutes. you’re at the Cherry Valley
(0:54) Country Club. Uh you can go to
(0:56) courtreserve.com and sign up for
(0:59) Catalyst or reach out to our support
(1:00) team. And then our team will also be up
(1:03) in New England um in a couple weeks and
(1:05) I’ll be down in Austin, Texas uh for the
(1:08) Racketex City Series as well. And don’t
(1:11) forget if you are pickle ball happy, all
(1:13) about pickle ball, we always encourage
(1:15) you go to mastermind. This could be the
(1:17) last one for this year out in Salt Lake
(1:19) City. Um, so you can reach out to the
(1:21) folks um at Club Pickle Ball Mastermind
(1:24) or you can actually uh get on a call
(1:25) with Devon and he’ll tell you all about
(1:27) that. So, let’s go ahead and get started
(1:30) because I’m really excited because when
(1:32) Tim and I decided that we weren’t busy
(1:34) enough and we opened up our own pickle
(1:36) ball club, people started wanting merch.
(1:38) They wanted shirts and all kinds of
(1:41) stuff. And the last thing I had time to
(1:43) do was figure out what they needed and
(1:46) then buy inventory. So, we did that for
(1:49) the first couple months, Dirk. And you
(1:51) can imagine like I ran out of the right
(1:53) sizes and then I didn’t have the right
(1:55) colors and the material was okay. And
(1:58) so, when I met Alfredo and you back
(2:02) earlier this year and we started our
(2:04) online customizable store for Old Coast
(2:07) Pickle Ball, it was kind of
(2:08) life-changing for me as a business
(2:10) owner.
(2:12) >> That’s great to hear. That’s our That’s
(2:15) why that’s what we’re here to do. So,
(2:17) thank you very much. Um, do you want me
(2:20) to jump into it?
(2:21) >> I do. Let’s get started for sure. Tell
(2:24) us a little bit about you. Like, how did
(2:25) you get into this business?
(2:28) >> Well, that was a stumble about 25 years
(2:31) ago, but it was a fortunate one. Um, so
(2:34) I’ve been working uh for a company
(2:36) called MB Sport, which is a product
(2:39) design development uh and sourcing
(2:40) business. um we work with retailers
(2:43) across the United States and really take
(2:46) that that entire lift off their
(2:47) shoulders. So when you think about what
(2:49) we’re talking about here with these
(2:50) online pro shops, it’s it’s a similar
(2:52) model where we’re we’re taking all of
(2:56) the inventory, all of the branding, all
(2:58) the management kind of off club’s
(3:00) shoulders and it’s been a product that’s
(3:02) been wellreceived. Um so we are into our
(3:07) third full season um as M4 um M4 Sports
(3:12) is the brand. We are working across uh
(3:15) racket sports. We’re working in tennis
(3:17) and pickle and padell and paddle and we
(3:20) different we do differentiate them that
(3:22) way. Um and and squash as well. Um, so
(3:27) we again we found that the um the online
(3:30) offering is something that has been
(3:33) wellreceived and I’d love to spend a
(3:35) little bit of time and walk you folks
(3:37) through um a quick overview about how
(3:40) we’re how we configure these shops and
(3:42) how we work.
(3:43) >> Yes, that would be great. And I’ll tell
(3:44) you at the end once he’s done going kind
(3:46) of going through the process, I’m going
(3:48) to show you how we hooked up Old Coast
(3:49) Pickle Ball inside of Court Reserve. So
(3:52) our folks can go into Old Coast Pickle
(3:54) Ball. They can see what we have to
(3:57) offer. They can try on a demo and then
(3:59) they can order it or they can order
(4:01) directly through court reserve as well.
(4:03) So Durk, if you want to go ahead. I know
(4:05) you got some stuff that you want to
(4:06) share with us.
(4:07) >> If if I can share my screen.
(4:10) >> Yeah.
(4:11) >> Um,
(4:13) let’s do that
(4:16) and then let me get over to the
(4:19) presentation.
(4:21) >> Oh, he’s running on a Mac, folks.
(4:23) >> No. Yes. Oh, this is I’m all P. I’m all
(4:26) PC.
(4:26) >> Thank you. Okay. Me, too.
(4:28) >> I’m all I’m I’m I’m
(4:30) all I’m still I’m I I guess I’m old. I’m
(4:32) still very much embracing the Windows.
(4:36) >> So, um the the way that the the this
(4:40) product works is that um we come in, we
(4:45) configure a custom shop for clubs, for
(4:49) organizations. Uh we ran about 25 or 30
(4:53) of them. um last year. Um and the the
(4:57) thing that to point out here is that the
(4:59) products that we’re selling um is all
(5:01) M4. It’s our um it’s our active wear.
(5:05) It’s some basic accessories, water
(5:07) bottles, hats, things like that. Um and
(5:10) we we work with you to because it is an
(5:14) iterative process. We work with you to
(5:17) identify what products should go into
(5:19) the shop. work through talk through the
(5:21) branding um and and get the shop to a
(5:24) point that you you approve it um to to
(5:27) go live. Um and there are some other
(5:30) companies out there that that that run
(5:33) this model um we’ve found that rather
(5:36) than having a a deadline on the shop of
(5:39) of a week or two or 3 weeks, um we’ve
(5:43) actually found it’s been wellreceived to
(5:45) have the shops open for an entire
(5:46) season. So, we’ll open the shop, we’ll
(5:49) keep it open for six months. Um, as we
(5:51) come towards the end of that period,
(5:53) we’ll check in with you and identify
(5:55) like, hey, this is working like we want
(5:57) to continue this or we want to change
(5:59) this for another sport, for another
(6:01) season. Um, and and we’ll we’ll work
(6:04) through that together with you. Um, we
(6:07) also along the way um provide digital
(6:11) marketing materials. So, we’ll we’ll
(6:12) provide um um clips that you can send
(6:16) out via Instagram or via email. Um and
(6:21) so that you you don’t have to take take
(6:23) the extra effort to be marketing it um
(6:26) to your to your members. Um and then
(6:28) lastly, um of course is, you know, we
(6:31) appreciate um the access. We appreciate
(6:34) you you sharing our our company and our
(6:36) products with your with your members.
(6:39) Um, so we’re uh we pay a commission um
(6:43) of 20% um of our net sales. Um and we
(6:48) pay that out every three months.
(6:52) Okay. Um speaking to to the products, um
(6:56) I want to one point I want to want to
(6:58) stress here is that um again we are a
(7:00) product development and sourcing
(7:02) company. Um so the pro the M4 products
(7:04) that we’re selling are not traditional
(7:07) blanks. They’re not coming from, you
(7:09) know, a blank style or a full source or
(7:11) somewhere like that. These are all
(7:13) products that we have designed from
(7:15) scratch that we have identif we have
(7:17) selected the fabrics for um and we have
(7:19) manufactured them expressly for M4. Um
(7:22) we’re very proud of the quality of our
(7:25) fabrics, of our styling, um and of the
(7:28) the workmanship. Um, we also another
(7:31) advantage of of working this this
(7:33) tightly is that the products are all
(7:36) designed for the same fit. So, it’s not
(7:39) that a large large A and large B will
(7:42) fit you in different ways. It’s that the
(7:44) um the the fit is consistent across the
(7:47) entire line. Um, we generally I would
(7:50) say our fit and we we we have sizing
(7:53) guides and everything online that we we
(7:55) can we can share. Um, our fit is active.
(7:59) Um, it’s it’s not I wouldn’t say it’s as
(8:02) small as maybe a a Nike is, but it’s
(8:05) also certainly not as large as a a
(8:08) Johnny O Peter Malar. So, it’s a good
(8:10) middle-of the road active fit. Um, all
(8:13) of the products are all of our apparel
(8:16) is manufactured in Maitius, um, which is
(8:19) a very pretty country in the South
(8:22) Indian Ocean. Uh we’ve been working
(8:24) there for 15 years and have our own
(8:26) office and employees there. Um so we
(8:28) have people our own people in the
(8:30) factories. We are very confident about
(8:33) the social compliance um and and the
(8:36) people that we’re working with there. Um
(8:38) aside from it taking 23 hours on
(8:41) airplanes to get there, it’s a it’s a
(8:43) pretty special place. Um, and then we
(8:46) have a a an office and a warehouse in
(8:50) Connecticut about an hour north of New
(8:52) York City, which is where everything is
(8:54) inventoried. So all the products that
(8:56) we’re showing you um that we’re making
(8:58) available to sell online are in in our
(9:02) inventory now. So it’s not like we’re
(9:04) not going to try and sell something and
(9:05) then go source it from somewhere else.
(9:07) We have the have the products on hand
(9:10) and we do all the branding from our from
(9:12) our our workshop as well. Um,
(9:16) one thing that happens over the course
(9:17) of the season is we we bring in new
(9:19) products. Um, sometimes things can be
(9:22) delayed. Sometimes, um, we we we in we
(9:25) we institute new styles. Um, but as we
(9:29) bring in new products, we will from time
(9:30) to time reach out and say, “Here are
(9:33) half a dozen new things. Let us know if
(9:35) you want to talk about adding these to
(9:36) your stores.” Once we have the stores
(9:39) up, it is very easy to move things in
(9:41) and out. And it’s even relatively
(9:43) straightforward to make changes on the
(9:45) fly. Uh in terms of branding,
(9:48) um our goal because we are pulling these
(9:52) things from inventory. The goal is that
(9:54) products um are delivered to the
(9:56) customer within two weeks. Um we do we
(9:59) do pretty well with that goal. um if
(10:01) there ever is an issue um or if we ever
(10:04) do run into, you know, inventory on a
(10:07) size, we will reach out very quickly and
(10:09) and work through to resolve that with
(10:11) the the end consumer.
(10:14) Okay. Um so now we get into a little bit
(10:18) more of the nitty-gritty. Um from a
(10:21) pricing standpoint, I wanted to just
(10:24) give a range um so people could
(10:26) understand kind of where where we are
(10:28) coming in. Um, we set our pricing as our
(10:32) normal M4 retail pricing. Um, and then
(10:36) we add $3 for the branding. Um, so TE’s
(10:40) are in the 50s to60s. Polos are in the
(10:43) 60s. Um, we have shorts, squirts,
(10:47) joggers that that run a wider range. Um,
(10:50) those are from the ‘ 60s to the ‘9s.
(10:53) Hoodies, quarter zips um are in the 70s
(10:58) to 90s. And then we have a variety of
(11:00) jackets and vests um that are between 80
(11:04) and and $130. Um and again, we can we’ll
(11:08) go through through the selection process
(11:10) and help you fine-tune the line that
(11:13) will make the most sense for your for
(11:14) your members. Um, one thing that we call
(11:17) out at this point is that M4 has its own
(11:21) obviously has its own retail presence
(11:24) and um, we we we don’t carry because of
(11:28) the commission structure we’re working
(11:30) on with you folks, we don’t carry our M4
(11:33) retail discounts over to the custom
(11:36) shops. However, discounts are a good are
(11:39) a good idea. And one thing that we’ve
(11:41) seen we’ve seen happen is clubs have
(11:45) opted to say, “Yes, we do want to extend
(11:47) a discount to um to our members. Maybe
(11:51) it’s a preseason discount, maybe it’s a
(11:53) holiday discount. Um we do want to
(11:55) extend that discount. We can support
(11:57) that and we’ll support that. Um but we
(12:00) would need to take the value or the net
(12:03) cost of that discount out of whatever
(12:05) commissions were payable at the end of
(12:06) the process.” And that’s something that
(12:08) um Alfredo or I can can walk through
(12:10) with you folks. Um we ship for free over
(12:14) $125.
(12:16) Um and another thing that we’ve had
(12:19) success with has been um if a club wants
(12:22) to say get all your orders in now and
(12:26) have it shipped to the club, um we will
(12:29) we’ll take any batch of four or more
(12:32) orders and just batch ship them to the
(12:34) club at our cost. Um, obviously that
(12:37) takes some coordination, but but we can
(12:39) work through that. Um, we also have a a
(12:43) fairly robust business supporting
(12:45) events, member guests and the like and
(12:47) internal tournaments and the like and
(12:50) should you want to talk with us about um
(12:53) gear for that um we we’d welcome the
(12:56) conversation. And our traditional model
(12:58) is that we take um we sell that product
(13:01) to you at 30% of the of the um retail or
(13:05) 30% off the retail price. Um and we do
(13:08) ask though that it’s a minimum of 20
(13:10) units and it does need to be the same
(13:13) style, the same branding across um
(13:16) across there.
(13:18) All right.
(13:19) Okay. So, um, the process to set up a
(13:24) shop, um, we we ask that if you, and
(13:28) we’ll share the contact information, and
(13:30) I’m sure Ashley will will as well. Um,
(13:33) we ask you if you have an interest in
(13:34) setting up a shop to please reach out to
(13:36) us. Um, when you do, we we want to just
(13:39) keep track of of who’s in the mix and
(13:41) also keep track of of demand and the
(13:43) number of shops that we have that we’re
(13:45) opening. Um, so we will send you a link
(13:48) with a a sample shop and then more
(13:51) importantly we will send you a se a
(13:54) second link for a selection shop and
(13:56) we’ll send you the link and a code. And
(13:59) what you will do as as your first step
(14:02) is to go into the selection shop. You’ll
(14:05) pick the items that you’d like to put
(14:07) into your assortment. Um, and you will
(14:10) basically you’ll go through a checkout
(14:12) process on that shop as you would on any
(14:14) e-commerce site. the code will will will
(14:17) make the sale at zero cost. But that way
(14:19) you gives you the chance to pick what
(14:21) you want and then articulate it to us um
(14:24) very very clearly um so that we can then
(14:28) look at that review it um and start our
(14:31) planning for the development of your
(14:33) shop. Um of course the branding is um an
(14:37) important component of this. So while we
(14:40) are going through this selection
(14:42) process, we ask that you send us your
(14:44) logo um so that we can start to
(14:46) understand what’s in uh involved in
(14:49) working with it um and start to think
(14:52) about about coloration and things like
(14:54) that. Um once we have all that
(14:57) information, we’re going to put together
(14:59) an outline and um of what we see with
(15:03) your shop. We will we may have feedback
(15:05) on you might want to consider this or
(15:07) you might want to consider that. Um, and
(15:10) we will come back to you and have a
(15:13) relatively quick conversation to to walk
(15:16) through it. Um, just there will always
(15:18) be questions about kind of the size of
(15:20) the branding, the how heavy you want it,
(15:22) how heavy you want things to be. Um, so
(15:25) we’ll have an initial conversation, then
(15:28) we will come back, we’ll build the shop
(15:32) um online. We’ll send you a link for the
(15:35) shop and you for you to review. Um we
(15:38) will often we find that we we get it
(15:42) right the first time, but we’re of
(15:43) course happy to have another round of um
(15:46) review and update to get it to get the
(15:49) shop to a place that you you feel good
(15:51) about. Um our goal um that we we
(15:55) generally are able to to achieve is that
(15:58) uh we expect it to take three weeks from
(16:00) when you hit go on the selection uh
(16:04) order to when the shop goes live. Um, of
(16:07) course, you know, if there’s a little
(16:09) bit more back and forth, it might take
(16:10) it might take a little bit longer, but
(16:12) we are we are generally up and live
(16:15) within 3 weeks of of really initiating
(16:17) the process.
(16:20) >> Yeah. A few things on branding um
(16:22) because you know that’s obviously
(16:25) central to what we’re doing here. Um, we
(16:28) do ask and we’ll we’ll work through
(16:30) these details with you. Um we we
(16:32) generally are looking um for two
(16:36) different colorways or two different
(16:37) patterns of a logo. Um we don’t want to
(16:40) have 10 different logos um on a site
(16:44) because that that gets unwieldy to
(16:45) manage. But um we’re looking for two
(16:49) different colorways. One that will work
(16:51) well on light apparel, one that will
(16:52) work well on dark apparel. Um and again
(16:55) we can work through that detail during
(16:56) the setup process when you send your
(16:59) logos to us. And this is an area that’s
(17:01) that that does create some additional um
(17:04) work. It ideally we would love to
(17:07) receive your artwork in a vector file.
(17:10) So AI uh Adobe Illustrated uh
(17:14) encapsulated postcript or or SVG. Um
(17:17) those are the files that are most easily
(17:19) manipulated. Um if that’s not available
(17:22) and it’s often not um we’re happy to
(17:25) work with a high resolution PNG.
(17:28) um when we start getting to smaller PNG
(17:32) files um or smaller JPEGs um the the
(17:36) quality of the branding starts to
(17:38) deteriorate. So one thing we have we use
(17:41) our designers for the main business um
(17:44) and and we can help you um clean up your
(17:48) clean up the the logos um so they will
(17:51) will present well um and that’s
(17:53) something that we we would review as we
(17:55) were going through the process with you.
(17:57) Um we will again we will review the the
(18:01) size where the branding is going to be
(18:03) placed on the product. There’s some
(18:05) flexibility there. Um and again there’s
(18:08) a lot of individual preference that
(18:09) we’ll try and accommodate. Um within M4
(18:13) we have um we have five sports that we
(18:17) are we kind of consider our our front
(18:19) five um which are tennis, pickle,
(18:21) squash, padell, paddle and then we also
(18:24) have core which is just a plain I meant
(18:26) to wear it today. I didn’t have a a core
(18:29) which is just a plain M4 branding. So,
(18:31) as we’re going through the process, um
(18:34) we will work with you to land on kind of
(18:37) which sport you want to or which sport
(18:39) you want to be representing um for your
(18:42) shop. Um we do all of the branding is
(18:46) done um on apparel with a high quality
(18:49) heat transfer. Um we use embroidery for
(18:54) hats. um we can discuss using embroidery
(18:58) especially for for higherend pieces like
(19:00) jackets um that there is an additional
(19:03) cost associated with that um but we’ll
(19:05) we can work through those details at
(19:07) setup and then finally we’ve we do have
(19:11) a an ability through our office in Hong
(19:13) Kong to um develop 3D silicone really
(19:17) elevated 3D silicone logos um but that’s
(19:20) something that there is additional lead
(19:22) time and additional cost but if there’s
(19:24) an interest we We could talk about that.
(19:27) Okay. Um, last slide. Um, couple of po
(19:33) final uh final closing points. Um, we do
(19:38) recommend
(19:39) um that we keep the assortment fairly
(19:41) tight to start. Um, and that’s not just
(19:44) for our benefit, but it’s also for you
(19:46) and your customers benefit. I think when
(19:48) these things get too broad, um, one, the
(19:52) branding becomes complicated. Um but two
(19:55) it’s also kind of gets overwhelming for
(19:58) people. So I think what we wanted to be
(20:00) doing um and is choosing the best
(20:04) choosing kind of a a smaller group of
(20:06) the best items and then as I said before
(20:10) we can we get into it we want to change
(20:12) something we can change something
(20:14) graphically online we could bring in new
(20:16) products. So there there is there is an
(20:19) an ability to fine-tune as as the season
(20:22) progresses. um we do have we do reserve
(20:25) the right to kind of say sorry we you
(20:28) know something is an inventory issue or
(20:31) you know we we might want to tighten
(20:33) this up a little bit but we’ll we’ll
(20:34) certainly be reasonable and
(20:35) accommodating with that. Um our goal for
(20:39) this initiative for the fall is to do 50
(20:42) shops. Um, that doesn’t mean that we’re
(20:46) going to necessarily take shop 51 and
(20:50) say, “Sorry, we’re not going to develop
(20:52) a shop for you.” Um, but we do want to
(20:55) we do want to have that that governor in
(20:57) place just in case like it would be
(20:59) great if there is a huge ground swell
(21:01) and we will certainly do what we can to
(21:04) accommodate everybody, but we just we
(21:06) want to have a little bit of a
(21:07) protection in case this uh runs away
(21:09) from us because the most important thing
(21:11) on these shops is um getting them right
(21:14) and executing and and we want to make
(21:17) sure that we’re setting ourselves up um
(21:19) to be successful for you. Um, if you do
(21:23) have an interest in a shop, um, please
(21:27) reach out. Alfredo Barcelo, um, works on
(21:29) my team and is on this call. Um, and I
(21:33) would ask you to reach out to Alfredo.
(21:36) His contact information is here. I’m
(21:38) sure Ashley can share that as well. And
(21:40) we really were excited to be presenting
(21:43) this to you and we’re very excited about
(21:45) this opportunity. So, thank you very
(21:47) much. Um, and I can say from your
(21:49) slides, that’s how my process went. It
(21:51) was smooth and I mean, you guys
(21:53) communicated very well. And so, what I
(21:56) want to do is I want to actually share
(21:58) um how we actually put this into old
(22:00) coast pickle ball um on the court
(22:02) reserve platform. So, this here, you can
(22:04) see this is court reserve. If you’re a
(22:06) court reserve admin, this is my player
(22:08) side or my mobile side. And of course,
(22:10) this filters through to the mobile as
(22:12) well. So, what I’ve done is I’ve
(22:14) actually put a row here, buy clothing or
(22:16) buy hats. And for you in court reserve,
(22:19) you’ll know this is a hero row where you
(22:20) can add two buttons, but I’ve also put
(22:23) it at the top, buy OCP gear, and this
(22:26) directs directly over to my M4 store.
(22:29) So, my players can come into Old Coast,
(22:31) they can click on buy clothing or buy
(22:33) hats. When they go to buy clothing,
(22:36) here’s my online store. Okay, my my
(22:39) members, my players can go through, they
(22:41) can see all of our great wares, shorts,
(22:44) skirts, hats. Um, if they want more
(22:47) information, they can click on it, they
(22:49) can turn it around. So, I mean, this is
(22:52) good stuff. Um, we have had some player
(22:55) sales uh at the store. They can pick and
(22:57) choose and then it gets shipped directly
(22:59) to them. So, again, if you have
(23:02) questions about this, about how to put
(23:04) this in court reserve, this is super
(23:06) easy. Most of you guys are kind of super
(23:08) admins already. U but if you want to
(23:10) reach out to our support team later on
(23:13) this afternoon, I’m going to give them
(23:14) some instructions by which you can use
(23:17) to kind of set your own store up. Uh but
(23:20) what you’ll want to do first is you’ll
(23:22) definitely want to reach out to Alfredo
(23:24) um and get some information um and we’ll
(23:27) have his email and everything ready. So
(23:29) if you guys forget today, didn’t write
(23:30) it down, you come into support and we’ll
(23:32) make sure and give you that information.
(23:34) Um, it looks like we have a question.
(23:36) Let’s check it out.
(23:37) >> Shoot.
(23:38) >> Um, let’s see. In your model, do you
(23:40) offer exchanges, refunds, warranty for
(23:42) members? Logistically, how does that
(23:44) work? And who would pay for shipping?
(23:47) >> Okay, so it’s a little it’s a great
(23:50) question. Um, our policy with refunds
(23:54) has been um, you know, we we are doing
(23:57) this to build our brand and to um, and
(24:01) we want the customers to come away from
(24:03) having a good experience. Um, we have
(24:07) taken and done exchanges. Um, it’s a
(24:10) little challenging with custom product.
(24:13) Um, but our policy at this time is that
(24:17) we process exchanges. um we will we’ll
(24:21) send it an airway bill uh to support it.
(24:24) That is something that we we are attuned
(24:27) to. So we may modify that policy over
(24:30) time if we see it starting to run away
(24:32) from us. But for right now we are we are
(24:35) processing exchanges and we also have um
(24:38) people who are working here in addition
(24:40) to Alfredo who can help give some
(24:42) guidance on kind of how things fit um
(24:45) because that seems to be the biggest
(24:47) issue. So size-wise, yeah,
(24:48) >> that’s a long answer to a short question
(24:50) or a long and vague answer to a short
(24:52) question, but that’s how we’re handling
(24:54) it. Now,
(24:54) >> that’s a great question. I can tell you
(24:56) that, you know, we have our online
(24:58) store, but I have also ordered through
(25:00) Alfredo probably 60 ball hats at this
(25:03) point with the embroidered OCP logo.
(25:05) They sell quick at the store, so I just
(25:08) went ahead and and bulk ordered a lot of
(25:10) those. Um, and then we did order we did
(25:13) some orders for court reserve as well.
(25:15) And for core reserve, you know, we don’t
(25:17) want to say we’re pickle or whatever.
(25:18) So, we just have the core the plain ones
(25:20) made. And the material is like I don’t
(25:24) want to give it too much, but like my
(25:26) husband Tim loves the Travis Matthews
(25:29) stuff and it is probably better than
(25:32) that. I love it. It’s so super soft. Um,
(25:35) and it washes well and I just wash it
(25:36) and hang it up. And I I mean I could go
(25:38) on and on, but like this is really good
(25:40) for us um to have an online customizable
(25:44) component so that my players can get old
(25:46) coast pickle ball wear in the door
(25:48) quickly and in the size they want. So,
(25:51) >> thank you.
(25:52) >> Thank you, Dirk. This has been exciting.
(25:54) Oh, it looks like we got one more
(25:55) question before we go.
(25:56) >> Oh, two more questions. Oh,
(25:59) uh, let’s see. Sensitive to the fill of
(26:01) material. Do you have any samples to get
(26:03) an idea of materials?
(26:06) >> Yes, we can. Um, again, we we we are a
(26:11) smallalish company and we want to manage
(26:12) our costs. If you do want to see um see
(26:16) some samples, we can send them to you,
(26:17) but we would ask for them to come back
(26:20) >> um
(26:21) >> just just to keep our keep our side
(26:23) operating as leanly as possible. or
(26:25) order a couple for yourself and write it
(26:27) off and that way you kind of know and
(26:29) can give the the feel, which is kind of
(26:30) what I did for sure. So, uh this is a
(26:33) great question. Can you negotiate the
(26:36) percentage based off the size of the
(26:38) club and the number of clubs we have? We
(26:40) have 19 teams out of one of our clubs.
(26:44) Can the captains add team names to the
(26:46) shirts at the beginning of the season
(26:47) for uniforms?
(26:50) >> Everything is subject to negotiation.
(26:54) No, we’re um we we do provide a fair a
(26:59) considerable amount of customization
(27:01) support. That’s something um we can
(27:05) discuss is doing a bulk order. Um that
(27:08) that we we would be very happy to have
(27:10) that conversation. Um individual
(27:12) customizations are possible, but they’re
(27:14) more involved obviously. Um but uh we’d
(27:17) be very happy to have have a discussion
(27:19) about that.
(27:20) >> Yeah. And I can just say, you know, if
(27:22) you guys want to try some some gear on,
(27:24) just come on down to St. Augustine. You
(27:26) can come to Old Coast Pickle Ball. Come
(27:28) see us. I’m gonna put Alfredo’s um email
(27:32) in the chat. Uh actually, I’ll put it
(27:34) here in the Q&A. Let me see. I’m going
(27:36) to type the answer and see if you guys
(27:37) can. Um I’m just going to put it here.
(27:40) It’s Alfredo
(27:42) m4ports.com, right?
(27:44) >> Yes.
(27:44) >> Yeah. And it’s Alfredo like the sauce.
(27:46) So he’s
(27:47) >> and you can but if you can throw Dirk at
(27:49) M4 Sports in there as well. I don’t
(27:50) >> Dirk at M4. Yeah, that’s awesome.
(27:52) >> I don’t want to throw Alfredo totally to
(27:54) the Wolves.
(27:55) >> Uh Shannon says she’s a Connecticut girl
(27:57) and she’s happy to go to New Kanan to
(27:58) see Alfredo.
(28:01) >> That’s awesome. I love that.
(28:02) >> She’s always welcome.
(28:04) >> Oh, and I’ve got some people coming to
(28:05) Catalyst in Seattle. Kirsten, I will
(28:08) bring some M4 stuff so you can see it.
(28:10) Um that’s a great idea. So that’s
(28:12) awesome. Um, and I’m coming to New
(28:15) Jersey, too, so I can bring some infor
(28:16) stuff to New Jersey as well. So, um,
(28:18) let’s see. Kristen’s got or Kristen has
(28:20) another question. How does instore
(28:22) inventory work? Do we buy say margin
(28:24) share?
(28:26) >> Um, if you’re going to, so if you want
(28:30) to buy, we will we also work wholesale.
(28:34) Um, so we would we would want to get a
(28:37) sense of what you’re looking to order.
(28:38) Um, we would sell if you’re going to
(28:41) sell in storere, we would prefer to sell
(28:44) to you wholesale, right? Because it the
(28:46) the ability to fulfill through instore
(28:49) would be challenging. But we do work and
(28:51) it depends on how clubs are configured.
(28:54) Um, we do work with a number of clubs
(28:56) who prefer um to just buy and and manage
(28:59) their own inventory and we’ll support
(29:00) that gladly.
(29:02) >> Yeah. And then you can use the court
(29:03) reserve point of sale and keep up with
(29:05) everything. That’s a great idea. That’s
(29:07) what we do at El Coast.
(29:08) Well, this has been great. Uh, you guys
(29:10) know we will put this up on the court
(29:12) reserve YouTube channel sometime today
(29:14) and then if you need more information,
(29:16) please come into live chat support. As
(29:18) soon as I click this off, I’m going to
(29:19) make sure that they have all the
(29:20) information, Durk and Alfredo’s email so
(29:23) that you guys can reach out. Thank you
(29:25) so much, my friend, for joining us.
(29:26) We’re so excited to offer our clubs an
(29:29) online component. Thank you.
(29:32) >> Thank you very much. Couldn’t be happier
(29:33) to be here.
(29:34) >> All right, friends. See you soon. Bye
(29:35) bye. Bye-bye.
Online Customizable Club Merch Store with CourtReserve & M4 Sports
Video Transcript
(0:01) Hello everybody. Happy Wednesday and
(0:04) thank you for joining us today. I am Kim
(0:07) from the court reserve product team and
(0:10) I’m here with Josh today also with our
(0:12) court reserve product team and today
(0:14) we’re going to be walking you all
(0:15) through um what is a court reserve
(0:18) enterprise. Um so a lot of exciting
(0:20) stuff here today to share with you. Um
(0:22) before we get started, if um just a
(0:24) couple housekeeping items. If anybody
(0:26) has questions while we are in this
(0:29) webinar, please add them to the Q&A
(0:31) section in your Zoom window. Um we want
(0:33) to make sure that we’re using the Q&A
(0:35) section um after these webinars, we can
(0:38) actually go back and look at all these
(0:39) questions, but excuse me, we can’t see
(0:41) the chats. So, if you guys could please
(0:44) be using the Q&A section um to post any
(0:47) questions that you have as we go along,
(0:49) that would be amazing. Um, but let’s go
(0:52) ahead and jump right in. And um, again,
(0:54) our goal here today is to just open open
(0:56) your eyes a little bit to what Court
(0:57) Reserve Enterprises entail, what they
(0:59) are, and how they work. Um, and then
(1:01) we’ll give you some information on how
(1:03) to upgrade if you are interested.
(1:06) Awesome. Well, I’m going to go ahead and
(1:07) get us started here. Again, uh there’s
(1:09) one thing that we did want to make sure
(1:10) that everybody was aware of, and that is
(1:12) that our last stop of our Catalyst 2025
(1:16) tour is going to be next week in
(1:18) Skilman, New Jersey. Um you’re going to
(1:21) have the opportunity to uh spend a day
(1:24) with our court reserve team um and learn
(1:26) just anything and everything about the
(1:28) platform. Get all of your questions
(1:30) answered. We do one-on- ones in these
(1:31) sessions as well. So, um Josh did drop
(1:34) the link to Catalyst in the notes below
(1:37) or in the chat. Um so you can grab that
(1:40) link and sign up if you’re interested.
(1:41) Um this is going to be probably the
(1:43) largest Catalyst that we’ve had. Um I
(1:45) think there’s only a few spots
(1:46) remaining. So definitely if you’re
(1:48) interested in joining us in New Jersey,
(1:50) uh check that out and purchase your
(1:52) ticket today because today is the last
(1:53) day to buy a ticket to Catalyst in New
(1:57) Jersey.
(1:59) All right. Well, today we are here to
(2:01) talk about enterprises in court reserve.
(2:05) So what is an enterprise? Enterprise. So
(2:08) we court reserve breaks all of our um
(2:11) organization subscriptions up into
(2:13) different tiers or levels and
(2:15) enterprises is going to be our premium
(2:17) tier for customers that have multiple
(2:20) locations and need to manage those
(2:22) multiple locations in one platform. So,
(2:27) our enterprise tier offers um again
(2:30) multilocation management, network
(2:33) memberships. Network memberships allow
(2:35) your members to access multiple
(2:37) locations with only choosing one
(2:40) membership and purchasing one
(2:41) membership. It also offers API access,
(2:44) access to creating a branded mobile app,
(2:46) so you have your own app presence in the
(2:48) app store and a lot more functionality.
(2:51) So, today we’re going to review what
(2:53) some of this functionality looks like.
(2:55) got some slides to present to you.
(2:57) Slides aren’t super exciting. So, after
(2:59) we kind of go through the basics, I’m
(3:00) going to jump into the platform itself
(3:02) and kind of show you what enterprises
(3:05) are all about from an admin perspective.
(3:09) All right. So, why enterprises of court
(3:12) reserves? So, we want to help you adapt
(3:15) to supporting growth from one club to
(3:18) multiple locations. So, within our
(3:20) enterprise model, we’re actually going
(3:22) to assist you in getting to this
(3:25) multilocation
(3:26) um realm. So, you’re going to go from,
(3:29) you know, one or multiple instances of
(3:31) court reserve to still having these
(3:33) locations, but being able to manage them
(3:36) in one space. We’re also going to again
(3:39) walk you through any onboarding through
(3:42) this process as well. So, if you know,
(3:44) we’ll we’ll get you with an AE to get
(3:46) you upgraded to the enterprise tier. And
(3:49) then from there, if you’re adding
(3:50) locations, you’ll still have access to
(3:52) um the onboarding process as well.
(3:57) So having an enterprise also offers your
(4:00) admins streamlined access within the
(4:02) platform. So having an enterprise means
(4:05) that your admins can have access to a
(4:08) single sign on. So that’s this SSO and
(4:10) my first point here. So what is an SSO?
(4:13) The SSO allows your admins to move
(4:16) through through different organizations
(4:18) with their one or with their one court
(4:21) reserve login email address. So, one of
(4:24) the things we hear a lot is that if I’m,
(4:26) you know, in court reserve, I can’t
(4:27) share my email address between locations
(4:30) if I’m an admin in multiple locations.
(4:32) Well, if you have an enterprise in court
(4:34) reserve and it unlocks you the ability
(4:36) to share that email address between the
(4:39) locations in your enterprise. So, as
(4:42) long as your um as long as your system
(4:45) user profile in each of these enterprise
(4:47) locations carries the same email
(4:50) address, your admins or your sub admins
(4:52) are going to be able to navigate between
(4:54) the different locations should they need
(4:57) access to the different locations. So,
(4:59) it’s definitely a great benefit of
(5:00) enterprises to have this SSO so that you
(5:04) can have your admins maybe go between
(5:06) the different clubs if they need to
(5:07) manage members or look at information.
(5:13) And then again with the customized
(5:14) access of the SSO, if you have
(5:17) subadinsmins, you’re able to grant
(5:19) specific permissions to maintain control
(5:22) across the network. So if you only want
(5:24) somebody to have certain permissions in
(5:26) one location, you can do that based on
(5:28) their system user settings in that
(5:30) location versus maybe more access in a
(5:33) different one.
(5:37) All right. So with an enterprise, we’ve
(5:39) introduced a new concept of another role
(5:43) within the system. So
(5:46) we call this role an enterprise manager.
(5:49) So an enterprise manager is going to be
(5:51) somebody that just has access to your
(5:54) enterprise dashboard. And we’ll go over
(5:56) what an enterprise dashboard is in a few
(5:58) minutes, but an enterprise dash an
(6:00) enterprise manager is somebody that we
(6:01) would consider um to have a like a very
(6:04) high level of access with your
(6:06) organization. These people could
(6:07) potentially um will they’ll be able to
(6:11) set up your location template. They get
(6:12) to decide things about your network
(6:14) memberships that are carried across
(6:15) different locations. They get to see
(6:17) enterprise level reporting. So they can
(6:19) see reporting from your different
(6:20) locations. So because there’s sensitive
(6:23) information maybe within your
(6:24) enterprise, you don’t necessarily want
(6:26) every system user or admin to see this
(6:28) information. We definitely recommend
(6:31) keeping the access to the enterprise
(6:33) manager permission at a very high level.
(6:36) It’s only a need to know. It’s only a
(6:38) need to have. Um, so these aren’t people
(6:40) that are going to necessarily,
(6:43) you know, these might not be people that
(6:44) are necessar they’re in your day-to-day
(6:46) at your locations, but also these are
(6:49) the people that you really maybe trust
(6:50) to manage your enterprise or your
(6:52) franchise to make sure that they’re
(6:54) using that access appropriately.
(7:01) All right. So, with having access to
(7:05) enterprises, again, I mentioned this
(7:06) enterprise dashboard. So, within the
(7:09) enterprise dashboard, there’s different
(7:10) things that you can do um as an
(7:13) enterprise manager. One of those things
(7:15) is we allow you the access to have a
(7:17) location template. So, what is a
(7:19) location template? This is how I’m going
(7:21) to be creating more locations. So, if I
(7:24) am a franchise or I’m opening and
(7:26) expanding and scaling and opening up
(7:28) more locations, I can take one of my
(7:31) current instances of one of my locations
(7:33) and I can copy it to be my location
(7:36) template. So, the first organization
(7:38) that you set up, we do recommend making
(7:40) this like your beta. This is the club
(7:43) that you’re going to move forward with.
(7:45) And then when you get ready to open
(7:46) those next locations, you’re going to
(7:48) copy the initial club that you set up,
(7:51) maybe your location A, and then that
(7:54) kind of becomes the template for all of
(7:55) your locations moving forward. Now, once
(7:58) you create that location template, that
(8:00) is your location template. So, you can
(8:02) actually keep up with your location
(8:04) template, make changes to it, so that
(8:06) anytime, you know, as you make business
(8:08) decisions down the road, you can make
(8:10) those business decisions in your
(8:12) location template. And then as you open
(8:14) new locations, those settings are going
(8:16) to be the default for any new locations
(8:18) that you set up. So, it definitely is a
(8:20) timesaver to have access to this
(8:22) location template. Think about all of
(8:24) the settings that maybe you set up in
(8:26) advance um when you were opening your
(8:27) first location. And so, having that
(8:29) location template really gets those
(8:31) basic settings of your court reserve
(8:34) platform set up from the get-go. You
(8:36) don’t have as much information that
(8:37) you’re going to have to be setting up
(8:38) for each individual location.
(8:44) and then having access to the enterprise
(8:46) tier or being on an enterprise tier with
(8:48) court reserve in multiple locations,
(8:50) you’re automatically going to gain
(8:52) access to the court reserve API. Now,
(8:54) what is an API? If you don’t know what
(8:56) an API is, it’s basically how two
(8:58) systems communicate information to each
(9:00) other. So, through our API, you are
(9:02) going to be able to pull information out
(9:04) of your court reserve system and um
(9:07) maybe pull it into different management
(9:08) tools that you have. So it provides a
(9:10) centralized access with an API key.
(9:13) You’re offering a global view of um
(9:15) across all of your locations. So there
(9:17) are endpoints for multiple locations. So
(9:19) you can get that aggregated data for
(9:22) your reporting and oversight. So it
(9:24) definitely is a way to simplify the
(9:26) integration and allows enterprise
(9:28) managers to multiple or to manage
(9:31) multiple facilities under one umbrella
(9:33) by again extracting that data in that
(9:35) information.
(9:39) All right. So one of the really exciting
(9:41) pieces about enterprises and court
(9:43) reserve is our feature that we launched
(9:45) this past spring and summer um called
(9:47) network memberships. So, I mentioned at
(9:50) the beginning, network memberships
(9:52) allows your members to purchase one
(9:54) single membership at one of your
(9:56) locations and then access another
(9:59) location or multiple more locations
(10:02) within your enterprises network. Um,
(10:04) there’s some customizations around
(10:06) network memberships. It can be flexible
(10:08) on who can which locations can sell this
(10:11) membership and if a member purchases
(10:14) this membership, which locations do they
(10:16) have access to. So, one of the amazing
(10:18) benefits of network memberships though
(10:20) is that when your member purchases this
(10:23) membership and they go to another
(10:25) location and they house this membership,
(10:27) they’re automatically going to be
(10:28) granted access into these additional
(10:31) locations. They’re not going to have to
(10:32) go through that sign up process and
(10:34) their information is going to be
(10:36) preloaded into your system when they go
(10:40) through that access process. So within
(10:42) your branded mobile app or within their
(10:44) desktop interface, if they they’re still
(10:46) going to have to go maybe search for
(10:48) another club. We’re not automatically
(10:50) putting them into your database at every
(10:52) single club. But once they request
(10:54) access into these additional clubs, it’s
(10:56) automatically going to create their
(10:58) profile for them based on the
(11:00) information from their origin location.
(11:02) So wherever they set that up first, and
(11:05) then they’re going to be set up in your
(11:07) system. So they’re not going to have to
(11:08) go through that sign up process. they’re
(11:10) not have going to have to enter all of
(11:11) that same information all over again.
(11:14) Excuse me. As long as the information um
(11:16) you know you have the same custom fields
(11:18) and things like that between locations,
(11:20) that information is going to carry into
(11:22) their profile. So, it’s definitely a
(11:24) faster way to get in. I will say that,
(11:27) excuse me, um the only thing we are
(11:30) really not able to carry in right now is
(11:32) payment profile information. Payment
(11:34) profile information is housed at the
(11:37) individual location level. we actually
(11:39) don’t even store that information. It’s
(11:41) stored securely through our payment
(11:42) providers. So, uh the the payment
(11:45) profiles don’t transfer over with a
(11:47) network membership if they go visit
(11:48) another club. Um one of the things we do
(11:51) recommend in this case is um making sure
(11:53) that you have requiring payment profiles
(11:56) set up for your reservations and your
(11:57) events. That way you can catch them as
(11:59) soon as they go to participate in an
(12:01) activity.
(12:05) And again, we will dive into network
(12:07) memberships a little bit here in a few
(12:09) minutes once I show you the dashboard.
(12:12) And here’s the dashboard. I should have
(12:14) had this slide a little bit earlier. Um,
(12:15) so the enterprise dashboard is really a
(12:18) centralized um, management location for
(12:21) all of your enterprise activity. So,
(12:24) we’ve kind of upped the hierarchy a
(12:26) little bit. So, you’ve got your
(12:28) locations. If you could see me, I’m
(12:30) doing some hand gestures. you’ve got
(12:32) locations um that are kind of just all
(12:35) at the same level. And then above that,
(12:37) you have this enterprise dashboard or
(12:39) this enterprise level that really houses
(12:41) all of the master permissions for your
(12:44) locations or for your enterprise. So
(12:47) within the location or within the
(12:49) enterprise dashboard, I can access all
(12:51) of my locations. So if I’m an enterprise
(12:53) manager, I’m going to have access to
(12:55) every single location. Um, I’m also
(12:58) going to have access here to my location
(13:00) template so I can make updates to it.
(13:03) And then I can assign new enterprise
(13:05) users. We’re going to get into
(13:06) enterprise users when I get into the
(13:08) dashboard, but enterprise users are
(13:09) going to be your enter other enterprise
(13:11) managers. So you could allow other
(13:14) people in your organizations to be
(13:15) enterprise managers. But again, we don’t
(13:17) recommend giving this permission to just
(13:19) anybody.
(13:22) And then within your enterprise
(13:23) dashboard, this is where you’re also
(13:24) going to have access to some of those um
(13:27) highlevel enterprise reports. We do have
(13:29) um some reporting available within the
(13:31) enterprise dashboard. So you don’t
(13:33) necessarily need to go into those
(13:35) individual locations to get this data.
(13:38) You could get some of it at a very high
(13:39) level from your enterprise dashboard.
(13:44) All right. And then with enterprises,
(13:46) we’ve also are offering a different type
(13:48) of billing. Um, this is really dependent
(13:51) on the way that you have your franchises
(13:53) or the way that you have your
(13:54) enterprises and business models set up.
(13:56) Um, we have lots of clubs doing doing
(13:59) both models. So, we what everybody’s
(14:01) familiar with is our subscription
(14:03) pricing that is per location. Um, that
(14:05) is what every customer has been familiar
(14:07) with from the get-go with Court Reserve.
(14:09) So, you have your monthly pricing per
(14:11) location. With enterprise billing, you
(14:14) can actually streamline your f
(14:15) streamline your financials and get every
(14:17) single one of those locations paid in
(14:19) one bill. So if you we have some
(14:22) franchises that include a, you know, in
(14:24) their monthly fees for their franchises,
(14:26) they’re including their subscription
(14:27) payment and stuff. So they have an
(14:29) enterprise bill to pay all of their
(14:31) subscriptions for all of their locations
(14:33) at one time. So it’s not, you know, you
(14:36) don’t have different organizations then
(14:37) on different billing cycles and
(14:39) everything. every organization becomes
(14:41) streamlined under one payment and then
(14:43) you don’t have to be reconciling
(14:44) different organization or subscription
(14:47) payments every month. Um or you can
(14:49) leave it at the location level. So again
(14:51) that is also a very common thing we we
(14:54) give each location the responsibility of
(14:56) doing their own subscription payment
(14:58) every month and then it would just come
(14:59) down to what everybody is used to. You
(15:01) have that subscription tab and then it
(15:03) does their billing for them monthly
(15:04) based on whatever payment they have in
(15:06) there. So you have some flexibility
(15:07) there. But within the enterprise
(15:09) dashboard, if you are under enterprise
(15:11) billing, you can give access to your
(15:13) accountant or whoever you need to to
(15:15) access this enterprise dashboard and
(15:17) they can get all that billing
(15:18) information monthly. Um you can update
(15:20) your payment profiles here and see all
(15:22) of your past payments.
(15:26) And then the branded mobile app. This is
(15:28) probably for me the most exciting piece
(15:29) about having an enterprise. Um, yes, you
(15:32) do have access to the branded mobile app
(15:33) if you’re on the scale tier, but once
(15:35) you get to the enterprise tier, it
(15:36) unlocks the ability to be able to use
(15:40) this branded mobile app for all of your
(15:41) locations. So, if you’re on the scale
(15:44) tier and you just have the one location,
(15:47) you don’t have the ability to search for
(15:49) other organizations. Well, with the
(15:51) branded mobile app on enterprises, your
(15:53) users are going to have access to any
(15:56) other location within your enterprise,
(15:58) within that branded mobile app. So
(16:00) definitely a perk of that branded app.
(16:02) Again, it keeps the focus on your
(16:04) location or on your brand. We build that
(16:07) app for you. We are maintaining that app
(16:09) for you. We really just have you provide
(16:11) us with a couple of details and a splash
(16:13) screen. So it’s definitely an easy
(16:16) setup. There is a one-time setup fee for
(16:18) the Brandon Mobile app that is not part
(16:20) of the enterprise subscription pricing.
(16:22) Um but the Brandon Mobile app is
(16:24) definitely something that you can, you
(16:26) know, give to your players. This is our
(16:27) app. This is how you sign up. This is
(16:29) how you participate and they can do it
(16:31) all through the branded app.
(16:36) All right. And then with when you are on
(16:39) enterprises, you know, I hope that
(16:41) you’re adding locations constantly and
(16:43) you’re constantly building your brand.
(16:44) And so with each new location that you
(16:46) come on with, they automatically are
(16:48) going to be getting um access to adding
(16:50) unlimited locations. You’re going to get
(16:52) 90 days free for each location that you
(16:54) add. So you can pre-sell memberships and
(16:56) you can train and you can prepare your
(16:58) staff. So um definitely a perk of having
(17:01) that enterprise tier.
(17:04) All right, so we’re going to shift a
(17:07) little bit and we’re going to go into
(17:10) the dashboard. I don’t see any
(17:11) questions, Josh, so I’m just going to
(17:13) keep going.
(17:15) Um, so one of the exciting pieces that I
(17:18) had mentioned about um, being on an
(17:21) enterprise tier and having multiple
(17:23) locations is that now as an ad or as an
(17:26) enterprise manager, you’re going to have
(17:28) access to the enterprise dashboard.
(17:31) Okay, so how do I get into my enterprise
(17:34) dashboard? Um, well, there’s a couple of
(17:36) ways. So if I am actually Hold on, let
(17:39) me log out really quickly and then I can
(17:41) start this process from the beginning.
(17:43) Um,
(17:45) so when I log into court reserve, if you
(17:47) log in and you are part of a single
(17:50) organization, um, saw all of my lovely
(17:53) loginins that I have for court reserve.
(17:55) Um, you you get to youruler. Well, now
(17:58) once you become an enterprise manager,
(18:01) you’re going to every time you log into
(18:03) court reserve for the first time that
(18:04) day, you’re going to get to your list of
(18:06) locations. And so from here I can decide
(18:09) as an enterprise manager which location
(18:11) I need to jump into and fix today. Which
(18:13) fires am I putting out right now? Um so
(18:16) you have access to all of your locations
(18:18) through this table. You also here’s that
(18:21) um navigation screen or the navigation
(18:23) bar on the left hand side that we saw in
(18:26) one of the screenshots. So you have
(18:27) access to your locations here, your
(18:29) location templates. There’s a quick
(18:31) access into your network memberships
(18:32) here as well. um my enterprise monthly
(18:34) billing, adding more enterprise managers
(18:37) reporting and then we also have an
(18:39) enterprise dashboard level audit log
(18:41) which um doesn’t you know it just kind
(18:43) of tracks you know when you update your
(18:45) billing information if you have
(18:46) enterprise billing um and when you add
(18:49) enterprise users, delete enterprise
(18:50) users, add locations, things like that.
(18:53) So um let’s dive into enterprise users
(18:57) first. I want to make sure that I kind
(18:58) of hone in on what an enterprise user or
(19:01) an enterprise manager is. Um, it’s
(19:04) titled enterprise users right now
(19:06) because, you know, it’s at some point we
(19:09) do we do have the possibility of maybe
(19:11) expanding to different levels of
(19:13) enterprise users. Kind of like we have
(19:15) subadins and organizations. Perhaps in
(19:17) the future we could expand the level of
(19:20) users in um in the enterprise to be
(19:23) maybe enterprise managers and submanager
(19:26) type things. But for right now, any user
(19:28) that you create as an enterprise manager
(19:31) is going to be um or enterprise user is
(19:34) going to be an enterprise manager. So
(19:36) right now we just really have one level
(19:37) of role um when you are creating users.
(19:41) Now giving a user access to be an
(19:44) enterprise manager doesn’t necessarily
(19:47) mean that they’re in your organizations.
(19:50) So, you’re still going to want to make
(19:51) sure, especially if you want to have the
(19:53) SSO, you’re still going to want to make
(19:55) sure that um you have your enterprise
(19:58) manager, maybe at least one system user
(20:01) in another location. Um if they’re not
(20:04) in all of the locations, if I wasn’t in
(20:07) like this location right here, I would
(20:09) have an access button. So they can still
(20:12) get into the locations if they want to,
(20:14) but they should be in at least one
(20:15) location um prior to adding them as an
(20:18) enterprise manager.
(20:21) So then
(20:23) um I also want to point out that
(20:25) enterprise users again, we really want
(20:28) to make sure that you are only giving
(20:30) access to an enterprise user to people
(20:31) that really need access to this level of
(20:34) your organization. This really isn’t for
(20:36) your everyday admin and subadmin. um you
(20:39) know it isn’t really for those uh part
(20:42) maybe might not necessarily for your
(20:44) part-time staff and things like that.
(20:45) These are truly people that are running
(20:47) your business. And so make sure that
(20:48) these are people that you trust to be at
(20:51) this high level within your
(20:53) organizations.
(20:55) And we will go over the difference
(20:57) between system users and enterprise
(20:58) managers again in a few minutes once I
(21:00) get back into my location. But let’s
(21:02) just kind of keep going through all of
(21:04) the different pieces of the enterprise
(21:05) dashboard.
(21:07) So, now we’re going to jump into
(21:08) location templates. Location template is
(21:10) a huge piece to your day-to-day or to
(21:13) your enterprise business if you’re going
(21:15) to be adding locations and if you have
(21:17) franchises. So, as you if now, if I
(21:21) hadn’t had a um my location template set
(21:24) up yet, um I would be able to copy it
(21:27) from any of my existing organizations
(21:29) that are in my enterprise. So, um, even
(21:32) if you’re, you know, two or three
(21:34) organizations in before you set up, um,
(21:37) your enterprise, you can still pick one
(21:39) of those organizations to be your
(21:41) template for the future organizations
(21:43) that you may open down the road. Um,
(21:46) once you get into location template,
(21:48) again, these are just going to be more
(21:49) of your system default settings that are
(21:51) going to be in place when you create new
(21:53) locations. So, you have all general
(21:55) settings here. You have kiosks. You can
(21:57) set different things up to be standard
(21:59) between organizations. You can also set
(22:02) up different um your reservation types,
(22:05) custom fields, booking settings, and
(22:07) everything like that to keep everything
(22:09) standard with all of the new create all
(22:11) of the new locations that you create.
(22:13) So, the idea here is we want to give you
(22:15) as much of your location already set up
(22:18) as possible without you having to go in
(22:21) and set everything up from scratch. Now,
(22:23) there are going to be some things that
(22:24) you’re not able to set up in your
(22:26) location template. One of those things
(22:28) specifically would be um you don’t even
(22:30) see it here. We don’t even show it. Um
(22:32) but your integrated payments. So, your
(22:35) integrated payments aren’t going to be
(22:36) set up at the location template level
(22:38) because those are always very location
(22:40) specific. You’re still going to enter
(22:42) your payment provider’s API keys at the
(22:44) location level. Though, you’re still
(22:46) going to have some setup to do. This
(22:48) isn’t just a one time and go thing. When
(22:50) you create a new location, it’s going to
(22:52) set those standards for you. And then
(22:54) there’s still going to be setup involved
(22:55) when you are creating a new location.
(22:59) But again, the goal here is to
(23:00) standardize your setup so you do get a
(23:03) very similar look and feel between all
(23:05) of your organizations as you create new
(23:07) ones.
(23:10) Okay. So, let’s jump to our memberships
(23:14) next.
(23:16) So with there’s a couple of different
(23:18) ways that you can handle memberships
(23:20) within the location template. So
(23:24) let’s say I am never going to, you know,
(23:26) I I just want to create standard
(23:29) memberships that are always going to be
(23:31) available at my locations once I create
(23:34) new ones. So maybe I’ve got an
(23:36) individual membership, I’ve got a family
(23:38) membership, and I have a free visitor
(23:40) membership. And these are always going
(23:42) to be my standards every time I create a
(23:44) new location. I can create those here.
(23:47) We call them local memberships. Local
(23:50) just means they’re available in that
(23:52) location. They’re not going to be sold
(23:54) elsewhere. So, those are going to be
(23:55) maybe just your standard breadandbut
(23:57) memberships that you know are going to
(23:59) only be housed in these locations, but
(24:01) you can preset those memberships here in
(24:03) your location template. So, you don’t
(24:05) have to go set them up from scratch
(24:07) every single time you create a new
(24:09) location. So, that’s one of the benefits
(24:11) of having memberships in your location
(24:13) template is that you can preset these
(24:15) local memberships and then they’ll
(24:16) populate into your location or into your
(24:18) new locations when they’re created.
(24:21) The second piece of memberships in your
(24:24) in your location template is network
(24:26) memberships. So, network memberships was
(24:30) a very large undertaking within court
(24:32) reserve. It changed a lot of things
(24:34) about how um memberships work in court
(24:37) reserve. So, you know, they were just
(24:39) housed at the local level before and now
(24:41) it opens up a whole network of access.
(24:43) So, we had to make a lot of back-end
(24:45) changes to be able to make network
(24:46) memberships work, but it’s so cool to
(24:49) look at and see it actually happen and
(24:51) members use it between locations.
(24:53) So, when you’re setting up a membership
(24:56) in your network um in your location
(24:59) template, you have a lot of the same
(25:00) tabs that you’re going to see, a lot of
(25:02) the same setup options that you’re used
(25:04) to seeing at your local level. Um, you
(25:07) get you can preset a lot of your
(25:08) reservation rules. You can preset costs,
(25:11) court types, things like that. As long
(25:14) as all of these things match one for one
(25:16) when you um within your actual locations
(25:19) and hopefully everything’s set up based
(25:21) on a template, so everything should be
(25:23) mostly the same between organizations.
(25:26) But as long as you’re you’ve got the
(25:27) same court types mapped, as long as
(25:29) you’ve got the same reservation types
(25:31) mapped, everything all of your pricing
(25:32) can also be set up at the membership
(25:34) level as well. And those are all going
(25:36) to carry into your locations when you
(25:38) send the network membership. And we’ll
(25:40) talk about what happens when you send it
(25:42) um in a couple of minutes. When you’re
(25:45) setting up your network membership, you
(25:46) set up the initial the initial meat of
(25:49) that membership here in the location
(25:51) template, but there is going to be setup
(25:53) involved in each of your individual
(25:55) locations. And I’ll get into more of
(25:56) that in a few minutes. But we always
(25:59) recommend making sure that when you
(26:01) create this membership, it’s not public.
(26:03) That way you don’t inadvertently publish
(26:05) it on the member portal when you
(26:07) actually send it to the locations before
(26:09) you’re actually ready to sell it. So I
(26:11) did want to highlight that very
(26:13) important when you’re setting up a
(26:14) network membership. Just make sure it’s
(26:15) not public so you can make sure it is
(26:17) set up appropriately within your
(26:19) locations.
(26:21) All right. So then we get into the
(26:23) network membership tab. This is where
(26:25) I’m actually going to make my network
(26:27) membership a network membership. So, if
(26:29) I’m coming in here and I haven’t set up
(26:31) this this tab yet, actually, I can’t
(26:33) uncheck it because it’s already active
(26:35) in some of my locations. So, um when you
(26:37) initially come here, this checkbox is
(26:39) unchecked. The screen is pretty blank.
(26:40) Um but once you enable it, you’re going
(26:42) to have the ability to choose which
(26:45) locations can sell this membership.
(26:48) Okay, so I could actually go into my
(26:50) list here and I can say, well, I only
(26:52) want this to be sold at location one and
(26:55) two. I don’t want locations three, four,
(26:57) five, and all of the rest of them to be
(26:59) able to sell this membership. And I’ll
(27:02) go over use case for maybe a combination
(27:04) of some of these settings here um in a
(27:06) couple of minutes, but let me just get
(27:07) through the rest of the settings. So,
(27:08) you can choose who can sell this
(27:10) membership, which locations can sell it.
(27:13) You can say that um these locations
(27:16) selling the membership are allowed to
(27:18) update the membership pricing for their
(27:20) location. So, at the enterprise level,
(27:23) at the network membership setup level,
(27:25) you can decide if your locations are
(27:28) going to be able to um update pricing at
(27:32) the location level. So, you can make
(27:34) this one price, you can make this
(27:36) membership pricing locked in and sent to
(27:39) all of your locations and nobody’s going
(27:40) to be able to update that pricing except
(27:43) for your um enterprise managers. So,
(27:45) that is definitely something to keep in
(27:48) mind when you’re setting up network
(27:49) memberships as if you want people at the
(27:51) local level um in each of your locations
(27:54) to be able to edit the pricing. And that
(27:57) would just control anything on this
(27:59) pricing tab here. Um so, when you
(28:01) actually get into the locations
(28:02) themselves, um a lot of the settings
(28:05) that are going to be on this membership
(28:06) pricing tab or all of them actually
(28:08) would be disabled. So, they could only
(28:10) update them from the enterprise level.
(28:12) And actually, I’m going to uncheck or
(28:14) I’m going to uncheck these so you can
(28:16) see what that looks like on the other
(28:17) side. Okay.
(28:21) So, then we also have another setting
(28:23) here that will allow the locations that
(28:25) sell this membership to update the
(28:27) general settings for their location.
(28:29) That’s this tab right here. So, once you
(28:31) send this membership to all of your
(28:33) locations, can the admins at those
(28:35) locations update this tab? Now, what’s
(28:37) on this tab? This tab has my membership
(28:39) name. It has the description. It has the
(28:41) short description. It has the purchase
(28:43) start date and end date and all of that.
(28:45) So at the enterprise level, you can
(28:47) restrict anything on this page or
(28:50) everything on this page I should say. So
(28:52) those member or those admins at the
(28:54) local level can’t update them. This
(28:55) creates consistency. Very important. Um
(28:58) so you’ll be able to set the
(29:00) description. They can’t change the
(29:01) description. You have the same
(29:03) membership uh purchase start date and
(29:05) end date periods or even the same
(29:07) membership start and end dates across
(29:08) all of your locations. So consistency is
(29:11) key. We want you to be able to lock down
(29:13) those fields so you can control, you
(29:15) know, what’s happening at all of your
(29:16) locations, especially with these very
(29:18) high level memberships.
(29:21) All right, and we’re still zero on the
(29:23) questions, so I’m going to keep going,
(29:25) Josh. Um, but that is really it for the
(29:29) network membership. So now I’ve sent all
(29:31) of my network memberships into my
(29:33) locations. Um, let’s actually jump into
(29:36) a location. I don’t think there was
(29:38) anything that I really wanted to go over
(29:39) again on this enterprise dashboard. Oh,
(29:42) I did want to hit some reporting. So,
(29:45) on the reporting, you can you have
(29:47) access to a couple of different reports.
(29:49) We have club-based activity available on
(29:51) this report. And really, this is going
(29:54) to allow you to look at a particular
(29:56) period of time and run a report. And
(29:58) there’s no activity because this is a
(30:00) test organization. Um, but it’s going to
(30:02) run a report where you can see activity
(30:04) that’s happening at your organizations
(30:06) at a very high level. So, in this period
(30:09) of time, how many reservations did I
(30:10) have? How many active members did I
(30:12) have? How many closures did I put on my
(30:14) courts? I’m in Florida. It rains all the
(30:16) time. We’re probably going to have a
(30:17) closure every day in the summertime, but
(30:19) maybe my club’s up in, you know, in
(30:22) Texas that doesn’t rain there as much,
(30:24) so they’re going to have less closures.
(30:25) Um, event dates. How many event dates
(30:27) did I have scheduled during that time
(30:29) period? How many system users do I have
(30:31) at that location? How many instructors
(30:33) do I have? And how many courts? So you
(30:35) definitely can see at a high level what
(30:36) the activity was at the club during that
(30:38) period of time. And then we also provide
(30:41) you the same type of information on the
(30:42) event summary. So you can go into your
(30:45) organizations um and you can see at a
(30:48) high level for a period in time, you
(30:50) know, what what kinds of activity were
(30:52) happening, what kinds of events were
(30:53) happening, what was my participation
(30:55) like. So you can at a high level without
(30:57) having to deep dive into each individual
(30:59) club and each individual report at each
(31:01) club, you can get that information up
(31:03) front from your enterprise dashboard.
(31:05) And then the same for registrant summary
(31:06) and court utilization. You’re going to
(31:08) have all of those reports here at that
(31:10) high level. So you can report on your
(31:12) different locations without having to
(31:14) navigate into them and search up these
(31:16) reports individually.
(31:19) All right, so now let’s do the fun part.
(31:21) Let is go let us go back into an actual
(31:24) location. We’re going to go over some
(31:25) other stuff in each location like the
(31:28) difference between enterprise users and
(31:29) system users and the SSO. I’ll also show
(31:31) you more of that network membership
(31:33) stuff. Um, so let us go in here. I’m
(31:37) going to click home. So I could have
(31:39) entered um Oops, wrong button.
(31:44) Okay, so I um navigated into one of my
(31:48) organizations. So now let’s talk about
(31:50) the SSL. So I’ve come out of my
(31:53) enterprise dashboard and I’ve come back
(31:55) into my court reserve organizations that
(31:58) we all know and love and that we are in
(32:00) every single day and managing
(32:01) everything. Okay. So if you are in an
(32:03) enterprise as I mentioned before you
(32:05) have access to the SSO. Well, how do I
(32:07) know I have the SSO? The SSO is this
(32:10) drop down up here. So every organization
(32:13) that you are a part of, you’re going to
(32:15) have um in a list here that you as a
(32:18) system user can go into. So, we’re not
(32:21) really talking enterprise manager level
(32:23) anymore. We’re now talking about your
(32:25) system users, your admins and your
(32:26) subadins. Okay. So, how do I make sure
(32:30) my admins and subadins can navigate to
(32:33) all of these different locations if they
(32:35) need to? Okay, they’re going to have to
(32:38) exist at these locations. Okay. So, as
(32:41) long as they carry the same email
(32:43) address between locations, they will be
(32:46) able to navigate to any other location
(32:48) that they are part of. So, again, you
(32:52) might not have a need for this, but it’s
(32:54) definitely very helpful to have maybe
(32:55) managers be able to go back and forth
(32:57) between locations. You could make them a
(32:59) subadmin in one location and an admin in
(33:02) another location. So
(33:05) you definitely have a lot of control
(33:07) over what that person’s access is even
(33:09) if they have a single sign on between
(33:11) the different locations. Again, this is
(33:14) different than your enterprise manager.
(33:16) Enterprise manager is somebody that you
(33:18) only want to have that really highlevel
(33:21) access, but then at the everyday level,
(33:24) you can still keep those normal admin
(33:26) and subadmin permissions and offer them
(33:28) flexibility to be able to navigate
(33:30) between locations if needed. But again,
(33:33) they have to carry the same email
(33:34) address between all of the locations.
(33:37) And then if they’re an enterprise
(33:38) manager, they’ll have access to this
(33:41) extra tab over here on the lefth hand
(33:43) side to navigate back to that enterprise
(33:45) dashboard anytime they need to. But
(33:46) again, enterprise manager is different
(33:48) than the admin subadmin permissions. It
(33:51) just gives them access into this other
(33:53) entry point to view highle information
(33:55) about your enterprise.
(33:58) All right. So, we talked about system
(34:00) users, the difference between enterprise
(34:02) managers and all of that fun stuff.
(34:04) Let’s dive back into network
(34:06) memberships. So, we talked about this
(34:08) all access gold membership when we were
(34:11) in the location template and I kind of
(34:13) gave you a high level of what some of
(34:15) that looks like at the enterprise level.
(34:19) Um, so you’ll notice here I have two
(34:21) memberships. So, this is how network
(34:24) memberships works. So, I have the
(34:27) primary. That’s the one that’s going to
(34:28) be sent to all of my locations. That’s
(34:31) going to be the one that looks like
(34:32) every other membership that I have at my
(34:35) organization that I’m used to. So, it’s
(34:37) just going to carry the same standard
(34:39) the same standard name and all of that.
(34:42) Um, then I have what we call the network
(34:44) component. So, this is the members and
(34:46) I’m sorry, the this primary one. This is
(34:49) going to be the one that is available
(34:50) for purchase at my organization. So,
(34:53) anytime somebody comes to my
(34:54) organization and purchases a network
(34:56) membership, this is going to be the one
(34:58) that they buy. And then they have we
(35:00) have a network component here directly
(35:02) below it. So, again, you send this
(35:04) membership to your locations. If you um
(35:08) if they’re allowed to sell it and access
(35:10) it, they’re going to have both of these,
(35:12) but they could have, you know, one. So,
(35:14) one of them could just have like the
(35:15) network component if it’s only an
(35:16) access. Um, but this is the one where
(35:19) you’re going to set all of your any
(35:21) additional information about this
(35:22) membership that you want to standardize
(35:25) at this club. So, all of your event
(35:26) pricing and everything is going to fall
(35:28) under this one when a membership is sold
(35:30) here. And then the network component,
(35:33) this is the one that we assign to
(35:35) somebody when they purchase it
(35:37) elsewhere. So, if they come to your club
(35:40) and they are visit visiting from a
(35:42) different club that’s not where they
(35:43) purchased their primary, when they come
(35:45) to your club, they’re going to be a
(35:46) they’re going to be assigned this
(35:48) network component membership. So then
(35:50) you can track the difference between
(35:52) who’s purchased at my club and who’s
(35:54) purchased elsewhere. This is also
(35:57) another way that you can add benefits to
(35:59) people who keep who purchased their
(36:00) membership at your location. So, we have
(36:03) some organizations using network
(36:05) memberships who will incentivize their
(36:06) members to play at their locations more
(36:09) by maybe having lower costs or because
(36:12) these are two different memberships, you
(36:14) can say that whoever purchases their
(36:15) membership in my location is going to
(36:18) maybe have seven days in advance to book
(36:20) their courts. Well, somebody who’s on a
(36:22) network component where they purchase
(36:24) this membership elsewhere, maybe they
(36:26) only have 5 days in advance to book
(36:28) their courts or register. So there’s a
(36:30) lot of anything that you can do at the
(36:31) membership level. You can split for the
(36:34) network memberships based on who
(36:35) purchased it here and the network
(36:37) component who purchased it somewhere
(36:39) else. Um and it and it helps you kind of
(36:42) give give more value where you want to
(36:44) give more value. So I highly recommend
(36:46) taking a look at that if you’re
(36:48) interested in doing the network
(36:49) memberships. Again, you don’t have to do
(36:51) network memberships if you have
(36:52) enterprises. if you are going to kind of
(36:54) keep different business models but sell
(36:56) franchises, you know, they can still
(36:58) have those local memberships and you
(36:59) don’t necessarily have to give access.
(37:02) Um, so it’s totally up to you. There is
(37:04) flexibility with that. It’s just another
(37:06) level of membership. One of the things
(37:08) we recommend doing is if you’re an
(37:09) existing club whose members have been,
(37:12) you know, used to the same membership
(37:13) structure that they have already had,
(37:16) um, introduce network memberships as a
(37:18) new level. um you know, it’s a it’s now
(37:20) going to be a buyup option or something
(37:22) like that. So maybe it wasn’t a
(37:23) membership level that you already had.
(37:25) Um introduce it as a new one and so then
(37:28) you can um charge more money for that
(37:30) membership and then they have access to
(37:32) a whole network.
(37:34) Um that’s a good question um that just
(37:37) came in. Can admins at all locations see
(37:40) all players no matter what location they
(37:42) joined? So when a member joins a
(37:45) location, they’re only joining at that
(37:48) location. And so we’re not going to
(37:50) automatically be prepopulating these
(37:53) members into one general database for
(37:55) you. Each location is still going to
(37:58) house their individual members. So the
(38:00) reason we did it that way is because we
(38:03) know we have organizations that have
(38:04) franchises all over the country. Um, and
(38:07) so, you know, if you’re joining a club
(38:09) in Washington DC, you’re probably never
(38:12) maybe you’re never going to go to a club
(38:13) in San Antonio. And so it keeps, you
(38:16) know, the organization’s databases
(38:18) separate, a little bit more clean that
(38:20) way. So, you can track member activity
(38:22) more based on who your true members are.
(38:24) But if I happen to go go to San Antonio
(38:28) and I want to play pickle ball and I
(38:30) have a network membership, I can go to
(38:32) that club and when I access that club,
(38:35) it’s automatically going to grant me
(38:36) access and then I am a player at that
(38:38) organization. So, I hope that answers
(38:40) your question. So, we’re not
(38:42) prepopulating everybody into a grand
(38:44) database for every single one of your
(38:46) clubs. They’re still going to carry
(38:47) their own members list. Um, so if you
(38:51) are can admins at all locations see the
(38:55) players no matter what locations they’re
(38:56) joined at? So I would answer that by
(38:58) specifically saying no. Um, unless they
(39:00) have access to multiple locations, but I
(39:03) do have some kind of ideas floating
(39:05) around on maybe how we could do that on
(39:07) the network or the enterprise manager
(39:08) level within the dashboard. So not
(39:10) saying it’s never going to be a
(39:11) possibility. Um, but at this time, those
(39:14) admins at those individual locations are
(39:17) only going to see the members that are
(39:19) at that location, whether they have a
(39:21) membership that was purchased there or a
(39:23) membership that um was purchased
(39:26) elsewhere.
(39:27) Um, so then when we actually get into
(39:30) the network memberships themselves, um,
(39:33) this all access gold membership, this is
(39:35) going to look really just like any other
(39:37) membership you have here. But as you can
(39:39) see, I cut off access at the location
(39:41) level to be able to update these first
(39:43) two tabs. So, they’re going to see a
(39:45) message if they ever came in here that
(39:46) tells them that, hey, you can’t do this.
(39:49) Please contact your enterprise manager.
(39:51) Um, and they’ll be able to update it for
(39:53) you. Um, and then the enterprise manager
(39:56) would have to make a business decision
(39:57) about if this is something they want all
(39:59) of their clubs to be able to do or not.
(40:02) So then the next thing I wanted to and
(40:04) then from here some of the things you
(40:06) can’t set up at the at the location
(40:08) template level are going to be things
(40:10) like um your weight lists and booking
(40:14) windows. So if you’re going to have
(40:15) weight lists for network memberships,
(40:17) you can have it for that primary
(40:18) membership that is purchased. Just
(40:20) remember if it’s being sold somewhere
(40:22) else, they could always go somewhere
(40:23) else to buy it and still obtain it. Um,
(40:26) so you know in some way, shape and form,
(40:30) weight lists might not fit for all
(40:31) models of network membership. So just
(40:33) kind of gauge that as you need to when
(40:35) you are creating them. Um, but then when
(40:38) I get into the the network component
(40:40) piece of the network membership,
(40:43) this one’s going to look a lot slimmer.
(40:44) So again, these this is the membership
(40:46) that is given to players that access my
(40:49) club from another location. Okay, so
(40:51) they purchase this at location B,
(40:53) location C, location D, location Z. But
(40:56) when they come to my club, this is the
(40:59) membership that they’re going to be
(41:00) assigned. So you see here a few
(41:03) different window or a few less windows
(41:05) than you did on the other one. I’m not
(41:07) going to have a weight list for this
(41:08) one. I don’t see the general setup tab
(41:10) for this one. I don’t see the uh
(41:12) membership price tab for this one. But I
(41:14) can set all of my rules that anything
(41:17) that is at the membership level based on
(41:19) a rule. So costs and reservation rules,
(41:22) booking windows, um portal settings
(41:25) access. So I could, you know, require
(41:27) that the payment profile for this
(41:29) membership type is required when players
(41:31) come in here. So there’s still a lot
(41:33) that you can do and a lot that you can
(41:35) set up about the network component when
(41:37) those players come to your club.
(41:40) One of the other things I want to touch
(41:42) about with network memberships is once
(41:43) you send these memberships to your club,
(41:46) um, you do have to make sure that there
(41:47) are some other pieces like I just
(41:49) mentioned that you’re setting up. So
(41:51) again, booking windows, if you’re using
(41:52) booking windows, those are going to be
(41:54) things that you’re going to want to set
(41:55) up at this local level. And then when
(41:57) you get both of this this network
(41:59) component and the actual membership set
(42:01) into your club, you’re going to have to
(42:03) update all of your events too um with
(42:06) all of the pricing and make it public
(42:08) and all of that fun stuff. So out of
(42:11) necessity when we created network
(42:13) memberships, we also created the way for
(42:16) you to mass update your memberships or
(42:19) your events. Sorry. This is something
(42:21) that people have been asking us for for
(42:23) quite a long time. And so because of
(42:25) network memberships, because we knew
(42:27) that we were going to have clubs that
(42:29) were going to be adding membership
(42:30) levels and things like that, we started
(42:32) a mass update events process uh or a
(42:35) page where the first things that you can
(42:37) do are update things specific to the
(42:39) membership level. So, let’s say I have
(42:43) um events coming up and I just added a
(42:47) new level of membership and so I want to
(42:49) quickly go add pricing to all of my
(42:51) events or quickly, you know, turn on
(42:55) registration quite frankly for all of
(42:56) these t this new membership type. I can
(42:59) come in here and search up my events and
(43:01) I can update my membership fields now
(43:04) because this is something that’s at the
(43:06) membership level. These fields are
(43:08) actually the update the membership
(43:09) fields. This is actually the first tab
(43:12) that I’ll go to manual so you can see
(43:14) that play out. So, when you have an
(43:15) event, you have your setup tab down at
(43:17) the bottom. That is your first tab of
(43:19) all of those extra tabs that we have in
(43:21) an event. Um, but this is going to allow
(43:24) you to simply copy. You can you can do a
(43:28) couple different things here. You could
(43:29) copy from a current membership or you
(43:31) can manually update. So, if I was
(43:34) creating a new level of membership or if
(43:36) I was I’m sorry. If I was adding a
(43:38) network membership that was based on one
(43:40) that I already had, I could actually go
(43:42) in here and say, I want to copy this
(43:44) membership to this new membership that I
(43:47) just created. Um, this is one that I
(43:49) created as a test yesterday. So, I could
(43:51) say all of my events that have um
(43:53) pricing and setup related to this
(43:55) membership, I’m going to copy to this
(43:57) new membership I just created. and it’s
(43:59) going to copy all of that information
(44:01) from one event to another related to
(44:04) that membership type. So all of my
(44:06) pricing, all of my, you know, your allow
(44:09) online registration, um require upfront
(44:11) payment, you know, all of that, pretty
(44:13) much anything from this tab can then be
(44:16) updated at that um high level and copy
(44:19) from one membership to another. We also
(44:21) have this manual update process here too
(44:24) to where I can just, you know, this
(44:26) doesn’t even have to be used for network
(44:27) memberships. If I set up a whole bunch
(44:29) of events and I want to um allow players
(44:33) to register, you know, I want to go in
(44:35) and mass turn on all of my events, I
(44:37) could come in here and update, you know,
(44:40) the membership rules for all of these
(44:41) different memberships that I have on
(44:43) events and I can, you know, show
(44:46) registrants all at once or I can change
(44:48) when, you know, the events start for
(44:51) registration is that kind of stuff. Or I
(44:53) can change all of my pricing in one
(44:55) swoop, too. I’m getting ready to go in
(44:56) and uh you know update all of my pricing
(44:59) for 2026. I could come in here and do
(45:01) that all at once. Um because those
(45:03) settings are all at the membership
(45:05) level. And then the other thing you can
(45:07) do with this is because guests are from
(45:09) for events, true guests on events are
(45:12) also controlled at the membership level,
(45:14) who can bring what and how much they
(45:15) are. Um these are also things that you
(45:17) can mass update on an event as well. So,
(45:20) we kind of got off on a little tangent
(45:22) there, but I did want to showcase that
(45:23) because this did again come out of
(45:25) network memberships. Um, but so that
(45:28) that’s really a high level of network
(45:30) membership. So, I’m going to take you
(45:31) into a player profile and just show you
(45:34) what this player um their membership
(45:38) looks like. So, this is somebody that
(45:40) purchased their membership at my
(45:41) location. So, their membership is just
(45:43) going to look like any other membership
(45:45) that I’ve ever had in my system. It just
(45:47) it has the start date, the end date, the
(45:48) purchase date, all of that stuff with
(45:50) it. I can generate billing cycles,
(45:52) change the membership, suspend the
(45:53) membership, cancel the membership. The
(45:55) beauty about network memberships is
(45:57) these statuses, suspend and cancel, are
(45:59) going to carry across all of the
(46:00) locations too that this player has
(46:02) access to. So, if you suspend the
(46:04) membership in location A, this
(46:06) membership is going to be suspended in
(46:08) locations B, C, D, E, Z, all of them.
(46:11) Okay? So, you can really control access
(46:13) to these members at the different
(46:14) location levels. um through through the
(46:17) suspended and also through the canceled.
(46:19) So if this membership is canceled at
(46:21) this location, it’s going to cancel
(46:23) anywhere else this player had the
(46:25) network component. So if they were
(46:27) visiting, you know, a whole bunch of
(46:28) clubs in my network and they were part
(46:30) of the network memberships and they
(46:32) could access as many clubs as they want,
(46:34) you know, that membership gives them
(46:35) access. So once they cancel it at my
(46:38) primary location, then I’m gonna now um
(46:42) you know, I’m gonna need to make sure
(46:44) that they’re canceled everywhere else
(46:45) too because their membership is no
(46:47) longer active. They need to purchase
(46:48) another one.
(46:50) The other thing that I can do from the
(46:52) network membership or from the if I have
(46:53) a network membership is this is new.
(46:56) This came out a couple weeks after we
(46:58) did um we released network memberships
(47:00) is they can transfer network
(47:02) memberships. So, I they purchased it at
(47:05) my primary club, but let’s say they’re
(47:07) moving San Antonio. They’re going from
(47:09) DC to San or I’m moving from Winter
(47:11) Garden to San Antonio. I can transfer
(47:14) this network membership to my other
(47:16) location as an admin. Um, so this player
(47:19) can still access with their same level
(47:21) of membership and it’s actually just
(47:23) going to pick up and keep them on the
(47:24) same billing cycles and price. Well,
(47:26) pricing is dependent on the locations.
(47:28) So, if you do have some locations that
(47:29) are on different pricing, um, but they
(47:31) are going to stay on the same payment
(47:33) cycle and all of that stuff, they will
(47:35) take on if the pricing is different at
(47:36) that location, the next time their
(47:38) billing cycle runs, um, they will pay
(47:40) the price at that location. But anyway,
(47:42) I can transfer the membership
(47:45) and um, now as an admin, this is what it
(47:49) looks like if I don’t have the primary.
(47:51) So, if a player comes to my organization
(47:53) and they have a network component, this
(47:55) is actually what they’re going to look
(47:56) like. So, I kind of did a twofold on the
(47:59) use case here that what we were looking
(48:00) at with the transfer. So, I transferred
(48:03) this member to another location, but now
(48:04) in my location where they existed
(48:06) before, um, they’re going to show up
(48:08) with that network component. So, again,
(48:09) their membership when they look at when
(48:12) they come to this club, it’s going to be
(48:13) looking at pricing. It’s going to be
(48:14) looking at booking rules and everything
(48:16) for this network component. And so, I
(48:18) can also see who owns their primary
(48:20) location. And the only thing I can’t do
(48:23) in here is bring it back. So, when you
(48:26) transfer a network membership to another
(48:28) location, now that location owns the
(48:31) membership and I’m not going to be able
(48:33) to get that back unless they transfer it
(48:36) back to me or they can transfer it to a
(48:38) different location. So, um that’s just
(48:40) really the high level of how network
(48:42) memberships works. You can use them to
(48:44) access multiple locations. As an admin,
(48:47) you can transfer them to different
(48:48) locations and all of that stuff, too.
(48:50) So, definitely a lot of functionality
(48:52) there. I also want to throw out if you
(48:54) transfer a player to a location and that
(48:56) player doesn’t exist there yet, you’re
(48:59) actually we’re going to create that
(49:00) member in that location for you. Again,
(49:02) the use case of moving cross country,
(49:04) chances are I’ve never been to that
(49:06) location before already. So, I’m
(49:07) probably not going to be in that
(49:09) location, but you know, my original
(49:11) location here in Winter Garden can still
(49:13) send my membership there even though
(49:14) I’ve never visited there before. So, I
(49:16) can still we’re going to create that
(49:18) initial player. We’re also if they have
(49:20) a family, we’re going to create their
(49:21) family in those locations, too.
(49:26) All right,
(49:28) let me just look at my list here of
(49:30) notes to make sure that I’ve covered
(49:31) what I need to cover, but I feel pretty
(49:34) good about all the information. Josh, is
(49:35) there knowing what you know about
(49:36) network memberships or the locations um
(49:39) and enterprises? Is there anything you
(49:41) can think of um that
(49:45) maybe you’ve heard about questions that
(49:47) get asked or anything like that?
(49:49) Not that I can think of and it doesn’t
(49:52) look like we have any questions. So, it
(49:53) looks like you covered all that there
(49:55) is.
(49:56) Awesome. I also wanted to mention
(49:58) actually I just thought of that while I
(50:00) was bringing you on Josh. Um, if you are
(50:02) a current customer of Court Reserve and
(50:05) you have multiple locations already,
(50:07) you’re not using network memberships or
(50:09) you are adding locations and you’re
(50:11) going to become an enterprise. If you
(50:15) want to take an existing level of
(50:17) memberships and make it a network
(50:19) membership, you can do that. So, we have
(50:22) a whole setup process with our
(50:23) onboarding team if you’re adding new
(50:25) locations and they will take you through
(50:27) the process of, you know, maybe
(50:29) transferring any current memberships you
(50:31) have to a network membership. There is a
(50:33) little bit longer of a process if we’re
(50:35) transferring a current membership to a
(50:37) network membership. There is a migration
(50:39) involved that our development team helps
(50:40) us with. There’s a whole checklist of
(50:42) things that we make sure, but in the
(50:44) end, we do make sure that your members
(50:46) are going to stay on the same billing
(50:47) cycle and when appropriate, they can
(50:49) even keep the same pricing that they’ve
(50:51) already been holding as well. So,
(50:53) there’s a lot of things with that that
(50:54) we want to make sure that they have the
(50:57) smoothest transition between the current
(50:59) membership they have and the network
(51:00) membership. So, if this is something you
(51:02) want to just roll into a current
(51:04) membership level that you have, you can
(51:06) totally do that. we will help you with
(51:08) that migration and getting those players
(51:10) over to a network membership.
(51:13) The second piece of that is if you’re a
(51:16) current court reserve customer, you are
(51:17) operating multiple locations, maybe
(51:19) you’re already in a franchise and you
(51:22) have multiple locations in that
(51:23) franchise. If you have not converted to
(51:25) network memberships yet and you would
(51:27) like to, you want to include this in a
(51:30) membership level that you already have.
(51:32) Maybe you’re using our famous workaround
(51:33) method that we were doing before where
(51:35) essentially you had a paid membership in
(51:36) one location, but you were manually
(51:38) adding a free membership in another one.
(51:40) You don’t have to do that anymore. If we
(51:41) get you on network memberships, we will
(51:43) help you with the set um we’ll kind of
(51:45) guide you through that setup process
(51:47) through making that membership public.
(51:49) And then there’s an additional piece to
(51:51) that that our team will help you handle
(51:53) where you’re going to tell us, you know,
(51:55) which membership do I currently have
(51:57) that’s going to map to my new network
(51:58) membership? and we will map all of those
(52:00) players and we will convert those
(52:02) players to network members for you.
(52:04) Again, retaining all of that important
(52:06) stuff like their billing cycles, their
(52:08) next billing dates, um all of that. So,
(52:11) definitely if you are interested in
(52:13) becoming um if you’re interested in
(52:16) becoming an enterprise customer or you
(52:17) currently are, um definitely reach out
(52:20) to our support team and we can get you
(52:22) started on that. or if you’re currently
(52:24) in our onboarding process and you’re
(52:26) working with a account executive or
(52:27) onboarding team, definitely talk to them
(52:29) about upgrading to the enterprise level
(52:31) and we can get you started on that.
(52:33) There was a question that just came in
(52:35) about costs or custom costs. Those don’t
(52:38) copy over from the template. Correct.
(52:40) Actually, I am excited to tell you that
(52:42) those that was an update that we made
(52:44) recently, probably in August, to where
(52:46) if you set up a custom cost in the
(52:50) enterprise dashboard on that location
(52:52) template,
(52:54) um you can actually now set up custom
(52:57) costs at the location template level and
(53:01) those are going to copy into your
(53:02) locations. So, as long as your um and
(53:05) let’s use custom cost for example
(53:07) because I have a test one here where I
(53:09) ran to validate that this actually
(53:11) worked. So, um if I’m going to copy a
(53:14) cost to new locations, I can set up this
(53:16) cost and every time I set up a new
(53:18) location, as long as all of my fields
(53:21) here match one for one, so my
(53:23) reservation types are the same, hours of
(53:25) operations match, things like that, this
(53:28) custom cost is going to carry into that
(53:30) location. Same thing with network
(53:32) memberships. So, if I set up a network
(53:34) membership and I set up custom costs
(53:37) associated with that network membership,
(53:40) um I had one in here yesterday actually
(53:42) that I think I deleted. But anyway, if
(53:44) you set up a network membership and you
(53:46) have it include custom costs, those
(53:49) custom costs are also going to carry
(53:51) into your local clubs as well. Again, as
(53:54) long as that information matches one for
(53:56) one. So, they have to have the same, you
(53:58) know, membership types. um it has to be
(54:00) the same um it has to be the same
(54:04) reservation types and all of that stuff.
(54:05) But as long as everything is hopefully
(54:07) set up based on a template, all of
(54:09) that’s going to carry into your new
(54:11) locations um or your current locations
(54:14) if they already are functioning and
(54:15) you’re just sending a new network
(54:17) membership to those levels. That’s a
(54:19) good question and I’m glad we asked it
(54:20) because we did update that update that
(54:22) late last month. I had some very excited
(54:24) franchises that were excited they didn’t
(54:26) have to set up all their custom costs
(54:28) every time anymore.
(54:31) All right. Well, Josh, I don’t see any
(54:34) other questions. Um, and we’re right at
(54:37) about an 55 minutes. So, everybody,
(54:40) thank you so much for joining Josh and I
(54:42) today. Um, I really had a blast showing
(54:45) you all what the um, enterprises entails
(54:48) and everything around network
(54:49) memberships. Um, we this was a project
(54:51) that we worked on for a very long time.
(54:53) So, we’re very excited to get this out
(54:55) and um, have our customers using it. If
(54:57) you have any questions about what we
(54:59) covered today, um we’re going to have
(55:01) the YouTube video up on our YouTube
(55:03) channel in the next 24 hours. But if
(55:05) there’s a question that you thought of
(55:07) that you would like answered, please
(55:08) just pay our live chat support team. Um
(55:11) if you know they they’re wellversed in
(55:13) in enterprises and network memberships,
(55:15) if you have any questions, we’d be happy
(55:17) to answer those. And if they might not
(55:18) know the answer, they’ll come find me.
(55:20) So um definitely we want to get those
(55:22) questions answered and we want to get
(55:24) you guys on Enterprises. So looking
(55:27) forward to seeing you all again soon. Um
(55:30) I believe we have some more uh webinars
(55:32) that we will be planning for if not
(55:34) they’re not already up for later this
(55:36) year. I know I was talking to Ashley
(55:37) about adding some new ones. So we’ll
(55:39) have some more webinars in our in our
(55:41) Spark series coming soon. But thank you
(55:43) all for joining and it’ll be up on
(55:44) YouTube in about 24 hours.
(55:47) Bye guys. Thanks for joining.
CourtReserve Enterprise Features: The Complete Overview
Video Transcript
(0:03) Hi everybody. Welcome to the webinar
(0:05) today. We’re excited you’re here. We’re
(0:06) going to get started in about uh 3 or 4
(0:09) minutes. So hang with us.
(2:05) Hi everybody. Welcome. We’re going to
(2:07) get started here in about two minutes.
(2:56) Hi everybody. Thanks for being here.
(2:57) We’re going to start in about one
(2:58) minute.
(3:35) All right, everybody. Thank you for
(3:36) jumping on today. We’re excited you’re
(3:38) here. Thanks for taking time out of your
(3:40) busy schedules to be with us. My name is
(3:42) McKay Allen. I’m the CEO of Patch. We
(3:44) have uh Tim uh Owens from Court Reserve
(3:47) who’s in the background as well. And uh
(3:49) we’re so pumped to be with you today to
(3:51) talk specifically about how four clubs
(3:53) are using this patch court reserve
(3:55) integration to drive more revenue. So we
(3:58) are going to really dive into use cases.
(4:00) We’re going to share examples of emails
(4:03) and text campaigns they’re using. It’s
(4:05) going to be awesome. So we’re excited to
(4:08) uh to do this with you today. Uh two
(4:10) quick housekeeping items before we get
(4:12) started. First and foremost, uh we want
(4:15) you to know this webinar is being
(4:16) recorded so you can share it with people
(4:17) at your at your club, at your business,
(4:20) colleagues, whatever. And then the
(4:22) second thing is we do want this to be
(4:23) interactive. So if you go to the little
(4:25) question area or the chat area, um leave
(4:28) us a message there and we’ll address
(4:30) those as we go and then we’ll pause at
(4:31) the end as well. The other item is we
(4:34) don’t want this to be an hour, hour and
(4:36) a half webinar. I’ve been on a lot of
(4:37) those and they can be they can be uh
(4:40) lengthy. So, we’re going to try to keep
(4:41) this relatively short and be out of here
(4:43) in 35 to 45 minutes. So, um with that,
(4:47) thank you for being here again and and
(4:49) we’re excited for it. We’ve um uh there
(4:52) I think there’s uh about a hundred clubs
(4:54) that are registered for this event. So,
(4:56) we’re excited to excited to talk to you
(4:58) all today. Um all right, first thing is
(5:00) about patch. Um what do we do?
(5:03) Essentially, uh, we’re a platform that
(5:05) allows you to turn your one-time players
(5:07) into longtime members to keep those
(5:09) members to upgrade members. And clubs
(5:12) use us for texting, email, and customer
(5:14) retention. Uh, you’ll see that more in
(5:16) depth in a moment, but that’s kind of
(5:18) the the background, right? Texting,
(5:21) email, and customer retention
(5:22) automations. How does the court reserve
(5:24) and patch integration work? Well,
(5:26) basically, it automatically
(5:28) automatically syncs your court reserve
(5:30) data to patch. So everything from
(5:33) contact fields to order finished events.
(5:36) So check-in status, did they show up?
(5:38) Are they a member? Are they on a trial
(5:40) period? Um even your pickle ball
(5:42) ratings. And then what’s next? We’ll
(5:45) talk about this at the end end a little
(5:47) bit as well, but just advanced check-in
(5:48) data, more specific detail about what
(5:51) exactly they’re attending, what they’re
(5:52) checking in for, which I think is really
(5:55) important. We’ll cover a lot of these
(5:56) automations. So how are people using the
(5:58) integration? So, they’re sending out
(6:01) texts and emails when a membership
(6:02) expiration’s coming up or if they
(6:05) visited for the first time a campaign
(6:07) that is sent to them to try to get them
(6:09) to come back and or become a member.
(6:12) Birthday campaigns are really popular.
(6:14) We’ll talk about all of these in detail.
(6:17) And then some common questions we get.
(6:19) So, I just want to hit these right off
(6:20) the top. Do my players interact with
(6:23) patch at all? No. So, your players do
(6:25) not know we exist. There’s not an app
(6:27) they download. There’s nothing like
(6:28) that. We’re not interested in in
(6:30) scheduling courts for your players. They
(6:33) would simply you would simply use patch
(6:35) as the tool through which you email and
(6:38) text your players. How long does it take
(6:41) to get going? Usually we’ll do some demo
(6:43) calls with you. Make sure it’s a great
(6:44) fit. After you sign up, if you want to
(6:46) be a customer, there’s usually a few
(6:48) onboarding calls. Um my onboarding team
(6:51) won’t love that I say this, but it’s
(6:52) essentially unlimited for the first uh
(6:54) 60 days or so. Um, so the goal is to
(6:57) graduate you from that where you know
(6:59) how to use the product really well. And
(7:01) then of course we have ongoing customer
(7:03) support and then um do you need to use
(7:06) patch for it to work? Yes. So patch is
(7:08) just a tool. We’re not an agency that’s
(7:11) going to come in and build all the
(7:12) campaigns for you. Um but you can just
(7:15) set up these automations one time and
(7:17) let them let them go. So that’s
(7:19) important. All right. Um, as I said,
(7:23) patch email, texting, reviews, journeys,
(7:26) um, basic texting, onetoone texting,
(7:28) blast texting, emails, all of that stuff
(7:31) is within the PL patch uh, system. Okay,
(7:35) I want to dive in and talk about these
(7:36) examples. Um, we’re going to dive very
(7:39) specifically into some clubs who are
(7:40) using patch and using the integration
(7:42) with court reserve and talk about how
(7:45) they’re using it with specific examples
(7:47) and with data. and we got permission to
(7:49) use these examples. Um, and we’re very
(7:52) very grateful for the clubs that gave us
(7:54) us permission to use the examples. Um,
(7:56) first is Dildinkers in Colombia. Um,
(7:59) this is a quote from Ally over at Dill
(8:01) Dinkers. So, she says, “I sent out a
(8:02) text blast about a gift card sale we
(8:04) were running. We sold $8,000 in gift
(8:06) cards in a week. I feel like a patch
(8:08) nerd. It is so fun.” I love that. Um,
(8:11) the automation is very powerful. You
(8:12) guys are seriously awesome. I also love
(8:14) the liberal use of exclamation points in
(8:18) this uh in this quote by Ally. It’s a
(8:21) great job. All right, so how do they use
(8:23) Patch? First is they use us they have a
(8:26) kiosk at the front desk um for guests to
(8:29) drive check-ins so they can get
(8:31) additional texting optins and they know
(8:34) for sure when people show up and that’s
(8:36) really important. They’re also using it
(8:39) for onetoone texting. So, you’re going
(8:42) to if if you’re a patch customer, we can
(8:44) help you make your phone number a
(8:45) textable number. So, you can send and
(8:48) receive phone numbers or text messages
(8:51) rather through that phone number. They
(8:53) look and behave like any normal text
(8:55) message would. They’re not like a short
(8:57) code or a long code. Um, but people can
(9:00) text in and ask about hours, um,
(9:04) leagues, tournaments. Um, you do that,
(9:07) you put it on your website and you will
(9:09) instantly see an impact and then you can
(9:11) reply to those. You can see here an
(9:13) ongoing conversation between a player
(9:17) and the uh location and how it’s just
(9:21) back and forth, very simple. It shows up
(9:23) as a text on their phone and that’s a
(9:25) great way to keep your customers, your
(9:26) players engaged.
(9:29) All right, this is a chart um that I
(9:32) wanted to show conversions by marketing
(9:34) channel. So, let me kind of orient you
(9:35) to what you’re seeing here. Um, what
(9:38) you’re seeing is the blue bars
(9:40) are um conversions,
(9:43) meaning essentially uh players that were
(9:46) impacted by a campaign. Those are blue
(9:49) uh which indicates email blasts. And
(9:52) then the red little ones that you see at
(9:54) the top are ongoing automations. So,
(9:57) this is the impact in real dollars of
(10:00) email campaigns and the ongoing
(10:03) automations. So you’re going to notice
(10:04) that whenever an email is sent, you see
(10:06) a typical bell curve, right? Where the
(10:08) effectiveness is really high for the
(10:10) first two or three days as people are
(10:11) opening that. Then it starts to die out.
(10:14) And for the red bar at the top, you see
(10:18) that just kind of continues every day.
(10:21) There are ongoing automations that every
(10:24) day produces revenue for this location.
(10:28) Um and that is very standard and typical
(10:31) result that we see is a lot of revenue,
(10:35) a lot of conversions are driven um very
(10:38) quickly after an email is sent and then
(10:41) ongoing um there are uh uh on there’s
(10:45) ongoing revenue from the automations.
(10:50) All right, I want to talk about the
(10:52) email campaigns because they’re doing an
(10:54) awesome job with email blasts. So, email
(10:57) campaigns are a very simple way to
(10:59) message multiple customers at once. So,
(11:03) this specific location is sending weekly
(11:05) emails
(11:07) um to segments of their list, often
(11:09) their entire list, but they’re sending
(11:12) at least one email a week. They’re
(11:15) sending a few text message blasts. And
(11:18) you can see here that their open rates
(11:20) which are on the right hand column there
(11:22) are excellent
(11:24) which means their list is really good.
(11:26) It’s clean and the content that they’re
(11:29) producing is compelling. People want to
(11:31) read about what they’re sending and
(11:34) they’re used to getting content from
(11:35) them. This could take time to develop an
(11:37) open rate at this at this level because
(11:40) if you just start from scratch, people
(11:43) aren’t used to seeing something from
(11:44) you. It’s going to take time for to to
(11:46) condition them that you’re going to
(11:48) email them every week with what’s going
(11:50) on at your club. And you’re going to see
(11:52) what the emails look like here in a the
(11:54) next couple slides. They’re very simple.
(11:56) They’re easy to navigate and they’re
(11:58) short. And that uh is a great simple
(12:03) solution to engaging with your uh with
(12:07) your players. They don’t need to be
(12:09) incredibly complex. They can be simple
(12:11) and short and uh and easy to write.
(12:15) I want to talk about some of the
(12:16) campaigns they’re running as well. So,
(12:18) as I mentioned, you see here the email
(12:21) blast and text blast they’re sending,
(12:23) but I’ve also mentioned the automations
(12:25) that they’re sending. So, I want to
(12:26) highlight a few of those automations.
(12:29) Um, these are the three that three or
(12:31) four I think that were the most commonly
(12:33) used within uh this location.
(12:36) So, the first is after three check-ins,
(12:39) so after someone has been there three
(12:41) times,
(12:42) they send either a text or an email, not
(12:46) both,
(12:47) to the folks who’ve checked in three
(12:49) times, asking them for a Google review.
(12:53) This is a fantastic way that a lot of
(12:56) our clubs uh use to easily generate more
(13:01) Google reviews. We have clubs that have
(13:02) literally tripled their Google reviews
(13:04) in the first 60 or 90 days using the
(13:06) platform. And in this competitive space
(13:08) with more clubs opening all the time,
(13:11) that’s really, really important. So,
(13:14) they’re getting these in an automated
(13:15) way. They’re not asking it for asking
(13:17) people to fill it out as they leave.
(13:19) They’re not manually sending texts to
(13:21) people asking for a Google review after.
(13:24) It’s happening automatically two hours
(13:26) after their third check-in. So you can
(13:29) see here the purple box um run after
(13:32) three check-ins. It delays two hours and
(13:34) then sends either the email or the text
(13:36) asking for the review.
(13:39) This is a member last time check-in. So
(13:43) essentially this campaign the idea here
(13:45) is um you see these three filter blocks
(13:48) in orange. So look at the three orange
(13:51) blocks.
(13:53) Every single day, Patch is looking
(13:56) through their database and saying,
(13:57) “Okay, who are members whose last
(13:59) check-in was 30 days ago, 60 days ago,
(14:03) or 90 days ago.” And then it’s sending
(14:05) an email, waiting 4 days, sending a
(14:09) text.
(14:10) So, the goal with this campaign is to
(14:14) try to re-engage people, members
(14:16) specifically, who have not shown up in
(14:19) either 30, 60, or 90 days.
(14:24) And you can see here, like this looks a
(14:26) little complex, but I think you can also
(14:28) see like once the logic’s built and you
(14:31) just let this run, the impact that this
(14:34) has on a business. Imagine being able to
(14:37) every single day
(14:40) automatically email people at your club
(14:43) or text people at your club, members who
(14:46) have not been in 30 days, 60 days, 90
(14:48) days, and remind them to come back.
(14:50) Remind them of the bene benefits they’re
(14:52) getting by being a member and uh get
(14:54) them back to to playing pickle ball and
(14:56) bringing guests to do that. By the way,
(15:00) this is another common one. Um it’s a
(15:02) birthday campaign and this one’s so
(15:04) simple. I love it. It is sent to people,
(15:07) anybody in their database
(15:10) on their birthday.
(15:12) So, every single day, it looks through
(15:15) the database and says, “Whose birthday
(15:17) is it today?” and then sends an email.
(15:20) What do they send? They send this
(15:21) awesome email with a cat with a bow. And
(15:25) this is an incredibly effective
(15:27) campaign. So, this has generated about
(15:29) $15,000 in revenue for the business. um
(15:33) which is incredibly powerful for
(15:35) something this simple. So again, these
(15:37) emails are, as you can see, like very
(15:41) simple. Three paragraphs, basically, one
(15:43) image, probably took 8 to 10 minutes to
(15:46) create. That’s awesome. It doesn’t need
(15:49) to be complicated. It can be very, very
(15:51) simple and you’re going to see an
(15:52) impact. So amazing job by the by the
(15:55) team um at Linkers in creating this.
(15:59) This is a similar campaign but with a
(16:01) different filter. So this is for a
(16:03) birthday in 30 days. So 30 days before
(16:07) someone’s birthday, they will send an
(16:09) email. And this again is the email. Um
(16:13) offers them the ability to come in. They
(16:16) have a member discount if they want to
(16:17) have a party at the club.
(16:20) Awesome. another great example of a very
(16:23) simple campaign that is um very very
(16:28) powerful for the business. So you can
(16:29) see here there’s campaigns that are more
(16:31) complex and then there’s very simple
(16:33) campaigns.
(16:35) So let me just pause there before I jump
(16:37) into the next example and see if anybody
(16:39) had questions on the first example.
(16:45) Yeah, there’s a couple of of um thoughts
(16:49) here as we move into the second second
(16:51) example. I showed you the first example
(16:52) that had really simple emails and very
(16:56) simple campaigns along with a few more
(16:58) sophisticated ones, but they’re really
(17:00) good at consistently sending email
(17:02) blasts as well as having campaigns
(17:05) running in the background all the time.
(17:06) And I want to stress, it’s not an
(17:08) eitheror proposition. You don’t need to
(17:10) either have campaigns running or send
(17:14) email or text blast. You can do both at
(17:16) the same time. All right. Second example
(17:19) is a pickle rage location in West
(17:20) Bloomfield.
(17:23) Um quote from Marian. Um I love patch.
(17:26) I’m a big believer. I was amazed once we
(17:27) turned on the automations of what took
(17:29) place in just 7 days. I threw up my
(17:31) papers and was like, I’m just going to
(17:32) go eat lunch for the day. I’m done. I
(17:33) have nothing else I need to do. This was
(17:35) great. Christina, who’s the GM of
(17:36) another one of their locations, is a
(17:38) huge fan. She was like, “I told you I
(17:40) needed patch and you wouldn’t let me
(17:41) have it at another location. It’s been
(17:43) great. We’re thrilled. It’s living up to
(17:44) what we thought.” Which I love. That’s
(17:46) awesome. So, let’s dive into how they’re
(17:48) using it. So, you see another similar
(17:51) view of how the conversions are
(17:53) tracking. So, um, blue is email
(17:58) campaigns. You see upticks when an email
(18:00) goes out, and then you see consistent
(18:02) red, which means the automations are
(18:04) going on every single day, all the time.
(18:07) They’re set up once.
(18:09) Email and SMS campaigns are going
(18:12) amazing. Um, this location is sending
(18:15) email campaigns weekly. They’re sending
(18:17) some SMS blasts
(18:20) and the open rates are fantastic for
(18:22) these campaigns, which means again the
(18:25) list is good and the content is
(18:27) compelling. And then I added over here
(18:29) the revenue generated by each email. And
(18:32) we always get questions around, well,
(18:33) how do you calculate this? I’m going to
(18:35) be honest with you, it’s not perfect.
(18:37) There’s no revenue attribution model
(18:39) that is perfect. Um, but basically what
(18:42) we’re doing is we’re saying, hey, if
(18:43) someone interacted with a text or an
(18:45) email, meaning they open it, they read
(18:46) it, they click on it, and then within 3
(18:50) days they spend money at your club,
(18:53) we’re counting that as part of the
(18:54) revenue. Is it perfect? No, it’s not
(18:57) perfect. But it’s it’s a pretty
(18:59) conservative approach to how we’re
(19:01) thinking about uh revenue here.
(19:06) Um, okay. So, their blast. What are some
(19:08) examples of the blast they’re sending?
(19:09) Now, I want to highlight
(19:12) sort of the two styles of emails we’ve
(19:14) seen and also highlight there’s no right
(19:16) or wrong to how these are built.
(19:19) They are building very complex
(19:22) emails that are long that have a lot of
(19:25) links and images. So, and they’re still
(19:29) getting great open rates. So, these
(19:31) probably take longer to build than the
(19:33) ones in the previous example that you
(19:34) saw, but they’re also getting great open
(19:37) rates and they’re getting great
(19:39) click-through rates. So, there’s no
(19:41) oneizefits-all. You do what is best for
(19:43) your business, the time you have, the
(19:45) resources you have. Not every ne email
(19:48) needs to be perfectly designed, but
(19:50) these also do a great job like really
(19:52) really and it shows kind of the design
(19:54) capabilities too that you can have
(19:55) within uh patch if you want to to really
(19:59) design your emails effectively.
(20:02) Okay, let’s talk about some of their
(20:03) campaigns. Inactive player
(20:05) re-engagement.
(20:07) So,
(20:09) these are campaigns that are are sent
(20:12) when a player has not played in 30 days
(20:16) at the top, 60 days, or 90 days. You
(20:19) notice it’s a little bit different.
(20:21) These are not just for members. These
(20:23) are for any players who have not been in
(20:26) 30, 60, or 90 days. They send an email,
(20:29) then delay four days, and send a text.
(20:32) Send an email, delay four days, send a
(20:34) text. Send an email, delay four days,
(20:37) send a text. This is a very effective
(20:39) campaign. You can see examples of the
(20:41) emails that are sent
(20:44) and the texts that are sent. This is the
(20:46) first texting example we’ve shown.
(20:49) The reason people will defer to texts
(20:52) often
(20:54) is because a they’re much easier to
(20:55) write. They’re much shorter, obviously.
(20:58) That’s the nature of texting. But then
(21:00) also
(21:02) the open rates are much higher.
(21:04) So, for example, with email, like if you
(21:07) write a really good email, you can get a
(21:09) 25 to 45% open rate. That’s incredibly
(21:12) good. With text, you’re going to get a
(21:14) 98% open rate. It’s it’s unbelievably
(21:18) effective. So, a lot of businesses will
(21:20) will defer to texting over email, but
(21:24) most will actually say, “We want to have
(21:26) both in our campaigns,” which is great.
(21:31) A new player welcome. So the trigger for
(21:33) this is a waiver being signed. You can
(21:35) see in the purple box.
(21:38) Then 2 minutes an email goes out. 7 days
(21:41) a text goes out. And you can see what
(21:43) the text says here.
(21:51) Now this one is awesome. A non-member
(21:53) conversion campaign.
(21:56) So, the idea is to whenever someone um
(22:02) shows up at the club as a guest, they’re
(22:05) put in this campaign where they’re they
(22:07) receive text messages and emails
(22:11) until they become a member. Now, you
(22:13) notice up here at the top, the contact
(22:16) is updated when they become a member and
(22:18) they are ejected from the campaign. So,
(22:21) if someone becomes a member at any point
(22:23) during the campaign, they’re removed
(22:25) from the campaign and they don’t
(22:26) continue to receive emails or text
(22:29) messages about this campaign. Um, so
(22:32) this is the idea here is if someone um
(22:35) is a guest player, they receive this
(22:38) campaign which consists of um let’s see
(22:41) a text message and two emails
(22:44) and then if they become a member,
(22:46) they’re removed from the campaign.
(22:48) Awesome.
(22:52) Example three. This is Pace Pickle Ball
(22:55) Club. So, I’ve shown a couple of like
(22:57) awesome franchise groups. And so, you
(23:00) might be saying, “Man, we don’t have the
(23:01) resources they have.” Um, the next two
(23:04) I’m going to show are are single
(23:06) location clubs that um you can easily
(23:11) easily um replicate what they’re doing.
(23:14) Um so conversions by marketing channel
(23:16) the automations are in red
(23:20) and they are producing for them at a
(23:22) high level every single day. So again
(23:26) they are focused really on the um the
(23:31) automations instead of the email or SMS
(23:33) blasts. So they’re setting up the
(23:35) automations and letting them work which
(23:37) I love. They’re also using onetoone
(23:39) texting. You can see the conversation
(23:42) here.
(23:45) And you can see the emails are
(23:46) textbased. They’re very simple. Contact
(23:49) is created. An email is sent. Awesome.
(23:54) Very simple. That’s great. Couple of
(23:56) very simple links. A header at the top
(23:58) that they simply uploaded their logo to
(24:00) create.
(24:01) Awesome. Very simple. A welcome email to
(24:05) try to get them to to come back to try
(24:07) to get them to become a member.
(24:10) A recapture campaign. So, this is a
(24:13) variation of those folks who have not
(24:16) played in a while. Their variation is 45
(24:20) days, 90 days, and 120 days. And then
(24:22) they receive an email for each one.
(24:24) Super powerful.
(24:26) I love this one. It’s a more complicated
(24:28) one. So, I’ll walk you through it. It’s
(24:31) a follow-up for a specific class. So,
(24:34) every Saturday at 12:05, it goes to a
(24:37) specific group of people. Ask them if
(24:39) they enjoyed the class via text. um and
(24:42) then ask them eventually one day later
(24:44) to leave a Google review.
(24:47) So it’s it’s the the idea is to get them
(24:50) to leave feedback about the class,
(24:52) possibly the instructor, and to get them
(24:55) to sign up for additional classes,
(24:57) lessons, membership, etc.
(25:01) I love this one. This one’s a really
(25:02) unique one, very cool.
(25:04) And the fourth example I’ll keep a
(25:06) little more anonymous. It’s a club out
(25:07) west here in Montana. Um, I like this
(25:10) one because they’re using SMS blasts a
(25:12) lot. The reason that they’re using SMS
(25:15) blasts a lot is because they’re easier
(25:17) to write than email blasts. So, they’re
(25:20) much simpler, they’re shorter, they’re
(25:23) easier, and it works.
(25:26) So, SMS blasts are sent to a segment of
(25:29) the list. You can see here how
(25:31) frequently they’re doing it. And this is
(25:34) uh why people send text messages, this
(25:36) 98% number. An average of 98% of people
(25:39) read texts within three minutes, which
(25:42) is incredible.
(25:45) And if people reply to those, we get
(25:47) this question a lot. If people reply to
(25:48) text blasts, those replies go back into
(25:51) the onetoone thread.
(25:53) So if someone replies to a text, because
(25:56) they don’t know they’re in a text with a
(25:58) thousand other people, 1500 people,
(26:00) 6,000 other people, whatever the number
(26:02) is, they can reply to that and start a
(26:04) onetoone conversation.
(26:07) Very simple campaigns again. Contact is
(26:09) created. This is a new player welcome
(26:11) campaign. An email is sent. 7 days later
(26:15) a text message is sent.
(26:20) This is one I love because they
(26:22) basically got settings built in here
(26:25) that allows our system to tell them when
(26:27) a customer is at risk and when a player
(26:30) is already lost. and they have built
(26:33) campaigns into their system
(26:37) to target people who are at risk or who
(26:40) are already lost and try to get them to
(26:42) come back. So each of these is a
(26:44) separate email, separate text
(26:47) that those folks receive.
(26:50) And then a non-member, a new non-member
(26:52) check-in, so they are there for the
(26:54) first time as a guest or just for uh
(26:57) open play.
(26:59) They receive a text message, one day
(27:02) later an email. 7 days after that, an
(27:04) email. So, they have a very, very simple
(27:07) campaign built to try to get them to
(27:09) come back, to try to get them to engage
(27:13) once they have shown up to play.
(27:18) Okay.
(27:19) Um, so, type your questions into the top
(27:22) there. We’d love to take them. You’ve
(27:25) seen, I think, a few really good
(27:26) examples
(27:28) of email campaigns,
(27:32) text campaigns, and automation journeys
(27:35) that any club can do. A lot of those
(27:38) things are pre-built when you sign up
(27:40) for patch. And because of the awesome
(27:43) integration we have with Court Reserve,
(27:44) that data flows in. We’re able to tell
(27:46) when people checked in. We’re able to
(27:48) tell um when they have not been in 30
(27:52) days, 60 days, 90 days. were able to
(27:53) tell if they’re a member and you can
(27:55) build campaigns that focus on each of
(27:57) those aspects,
(27:59) which I think is really powerful. And
(28:01) then the other thing I just wanted to
(28:02) highlight here, and Tim can speak to
(28:04) this as well, is we’ve been asked a lot
(28:07) for more specific data, kind of like a
(28:10) phase two of the integration, right?
(28:12) Like more not just that they checked in,
(28:14) but what did they check in for, Tim?
(28:16) That’s probably the number one thing,
(28:18) number one or two thing that we’ve been
(28:20) asked about with the integration. Would
(28:21) you say that’s fair?
(28:23) Yeah. Uh, thank you. This is awesome.
(28:25) And before I jump into that, I just want
(28:27) to address the audience. You can hear
(28:29) me. Okay. Correct.
(28:30) We got you.
(28:31) Okay. Um, first off, I just want to
(28:34) shout out uh Patch uh this integration.
(28:36) You know, we take integration partners
(28:38) very seriously and it’s just been a
(28:42) delight to work with Patch and the team.
(28:44) And not only that, it’s just the value
(28:47) that this integration creates for clubs.
(28:50) It’s just um for those that don’t know
(28:54) um me and Ashley also own a club, a
(28:57) pickle ball club here in St. Augustine
(28:59) and we run patch at our club and it’s
(29:02) all about value and and if I was to say
(29:05) I wrote down and jotted down some just
(29:07) four value points and if it’s okay I’d
(29:09) like to share those. Okay. Um,
(29:11) yeah. Um, four things stood out to me
(29:14) when I sort of when I sort of look at
(29:16) patch and the integration with court
(29:18) reserve. Um, one is just the insights
(29:21) you get around members. So, it’s really
(29:24) nice to be able to to see at a glance
(29:26) who your champions are, uh, who your
(29:29) loyal customers are, but it’s also a
(29:32) great way to create strong member
(29:36) loyalty because just like we look and we
(29:38) take churn very seriously, you know, and
(29:40) I tell this to the team all the time and
(29:42) to clubs, it’s not just about the new
(29:45) members, but it’s about retaining your
(29:48) current members. So being able to
(29:50) identify those quickly that may be at
(29:53) risk to churn to leave your club and go
(29:56) somewhere else. Patch gives you the
(29:58) insights you need to prevent that. And
(30:02) just the automated growth engine, the
(30:04) automated growth engine that these
(30:06) customer journeys with patch let you sit
(30:09) down and create. Yes, as he as you saw
(30:12) on there, it takes some time to create
(30:14) the journeys to tweak them to get them
(30:16) right. But once you do, you can go to
(30:19) lunch as that one quote said. You can go
(30:22) pay attention to other parts of your
(30:23) business. You can nurture, re-engage,
(30:25) and upsell members automatically. And
(30:27) Patch does that great. And finally, it’s
(30:29) just communication. We’ve saw with our
(30:31) front desk, just the the back and forth
(30:33) text. We’ve saved people from going and
(30:36) going somewhere else. we’ve given
(30:37) information about a specific clinic or
(30:39) about a pickleball 101 class and was
(30:41) just able to have a text conversation
(30:43) with those people and the front desk is
(30:45) like wow we are actually able to
(30:46) communicate people very quickly and very
(30:49) effectively so I just wanted to
(30:51) highlight those value points and then as
(30:53) he mentioned it’s all about the future
(30:56) value what are we doing yes this is an
(30:58) amazing integration but we are not going
(31:02) to be complacent as you know with court
(31:04) reserve we’re always innovating and we
(31:06) always want to make things better, make
(31:08) things more powerful. So, what we’re
(31:11) going to do in the next coming weeks is
(31:14) we are going to take the check-in event
(31:16) that McKay is talking about and we’re
(31:18) going to add some things to it. One of
(31:20) the things we’re going to add is the
(31:21) activity type so that you will know the
(31:24) difference when somebody comes in and
(31:26) checks in. Were they there for an event?
(31:28) Were they there for a reservation? Were
(31:30) they there for a lesson? Were they there
(31:32) for a league? So then you can build
(31:34) campaigns specifically around that type
(31:37) of event. And not only that, we’re going
(31:38) to give you the name of the event. Were
(31:41) they booking singles or doubles? Were
(31:43) they booking a pickle ball 101 class
(31:45) compared to more of an advanced clinic?
(31:47) So you can build campaigns and reachouts
(31:49) specific specifically for the type of
(31:52) event that they’re booking or they’re
(31:55) registering for. Second, we’re going to
(31:57) add activity start times and end times.
(32:00) And this is really good for timebased
(32:02) automations. So an example of this would
(32:04) be like sending a thank you note right
(32:06) after a lesson like or good good luck
(32:09) tonight right before a league match
(32:11) because if we know the specific event
(32:13) they’re signing up for you know the time
(32:15) they’re coming. Now you can build
(32:17) timebased automations. Uh thirdly we’re
(32:20) going to give you more information
(32:22) around the check-ins for courts and
(32:23) instructors. And I’ve really been really
(32:26) excited about instructors because you
(32:28) can do a lot of things. If you know
(32:30) somebody came and took a lesson with an
(32:31) instructor, you could send out a survey
(32:33) to see how valuable that lesson was with
(32:36) that particular pro. Or you could say,
(32:38) “Here’s a 20% promo code for your next
(32:40) session with Sarah or Jim.” Um, and
(32:44) finally, uh, we want to really put in
(32:46) some more valuable cost data so that you
(32:48) can sort of distinguish between free and
(32:51) paid attendance. um and offer and upsell
(32:55) customers to offer them a discount to
(32:58) free trial attendees or a free beginner
(33:01) class. So, those are just some of the
(33:02) things, McKay, that that we’re adding.
(33:04) And one thing on specifically for the
(33:07) court reserve side is promo codes. So,
(33:10) we’ve been hearing it from the rooftop
(33:12) around, hey, it would really make the
(33:14) integration more powerful if we had the
(33:17) ability to set up promo codes in court
(33:19) reserve and then utilize and send out
(33:21) those promo codes in these campaigns.
(33:24) So, that’s a that’s a feature that’s
(33:26) actually in development right now with a
(33:28) scheduled fall release. So, super
(33:30) excited about what we’re building, super
(33:31) excited to work with patch and uh I hope
(33:34) you guys see the value in this
(33:36) integration.
(33:37) Love it. That’s awesome. Um Tim, thanks
(33:39) for that. That was great and it was a
(33:41) great look forward to. Yeah, it’s it’s
(33:43) so fun to work with Tim and Ashley and
(33:46) their team.
(33:47) A, they’re awesome people, so they’re
(33:50) fun to hang out with. And B, their team
(33:52) just gets stuff done. And there
(33:54) sometimes you get in you, as you guys
(33:56) know, there’s a lot of people who who
(33:59) say things, there’s very few that do
(34:01) things and and they do a great job of
(34:03) getting things done. So, uh, that’s
(34:05) awesome. So, let’s do this. Tim, why
(34:06) don’t we run through a few of the
(34:07) questions that are coming in? and um and
(34:11) uh hit on those and then we’ll let
(34:12) everybody get back to their uh lovely
(34:14) Tuesday. Um
(34:17) okay, so Dorothy asks, “Where do we find
(34:20) the conversions by marketing chart that
(34:22) you have been showing?” So I want to
(34:23) like show that and then I’ll kind of
(34:25) explain where it is in the system. It’s
(34:27) this chart conversions by channel. So,
(34:29) if you’re a patch customer, you go to
(34:32) dashboards on the left hand side of your
(34:34) screen if you’re a patch customer. And
(34:36) the second dashboard that you see kind
(34:39) of open up in the hamburger menu is
(34:41) called marketing. So, dashboard
(34:44) marketing. That’s where you’re going to
(34:45) find it. And it’s going to show data for
(34:47) your business. Um, now to be to be super
(34:50) clear, you have to have built something
(34:52) in order for that to show, right? If you
(34:54) haven’t sent out a text or an email or
(34:58) um built any automations, it’s not going
(35:00) to show any data, right? So, we’ve got
(35:03) to make sure that you’re sending emails
(35:05) and texts. Hopefully, that makes sense.
(35:08) Um let’s see, one more question around
(35:11) one:1 texting. Yeah, so let me review
(35:14) that again. Um the idea is this.
(35:19) When you sign up with patch, we can make
(35:21) your current number a textable line. So
(35:24) basically, businesses can text
(35:26) businesses, you’re the business, your
(35:28) customers can text you directly and you
(35:30) can text them and it doesn’t show up as
(35:32) like a weird short code or or anything
(35:34) like that. It’s a normal phone number
(35:36) and they just receive it like they would
(35:38) a text from their mom or their brother
(35:39) or whatever. And it shows up on their
(35:42) phone so you can text them. So they will
(35:44) text in and ask questions. You can text
(35:46) back. You can also even put a little a
(35:48) little bug on your website, a little
(35:50) widget on your website that um that
(35:53) allows you to receive inbound messages
(35:56) really easily. So, uh it’s a really
(35:58) powerful and very simple tool.
(36:02) Um
(36:04) Tracy asks,
(36:07) let’s see.
(36:14) She says, “When you’re talking about
(36:15) guests or waiver sign, is that a waiver
(36:16) for non-account holders?” So, it’s any
(36:18) waiver that is signed um um within court
(36:22) reserve and and Tim most clubs will
(36:24) would you say it’s what percentage of
(36:26) clubs are requiring a waiver when they
(36:28) when when a when a player shows up? Tim,
(36:31) what would you say that number is? Any
(36:32) idea?
(36:33) Yeah, it’s very interesting question and
(36:34) a good question. Um, if I don’t have the
(36:37) statistics in front of me, it’s much
(36:39) more, it’s interesting because it’s much
(36:41) more predominant in the pickle ball club
(36:43) market than the tennis market,
(36:45) but um, you know, internally for those
(36:48) using our waiver services, I would say
(36:51) about 70% are requiring a liability
(36:54) waiver of some sort.
(36:56) Cool. And if you’re not using court
(36:58) reserve, the their system for this,
(37:01) their their solution for this is really
(37:03) simple and really really easy to use. So
(37:06) I would strongly recommend that. Love
(37:09) it. Um Tracy asked, “Does patch catch up
(37:12) on lost customers when you first start?”
(37:16) Um give me a little more detail on that
(37:18) one, Tracy. I’m trying to So, so we can
(37:22) patch will be able to tell you which
(37:24) customers are already lost if that’s
(37:26) what you’re asking. So, yeah, we can do
(37:28) that. We can tell you which customers
(37:30) are already lost and you can build
(37:32) campaigns for them. Um, if that’s if
(37:35) that’s what you’re after.
(37:37) Awesome. The other thing I would say
(37:39) here is that there are
(37:42) when we talk to clubs um and we’ve got a
(37:45) about 200 clubs using this integration
(37:47) right now and what we’re finding is
(37:52) um when they sign up with patch they
(37:54) might be using an email marketing
(37:56) solution let’s say like a Mailchimp or
(37:58) something like that that they’re paying
(37:59) a couple hundred a month for. They might
(38:02) be using a one-to-one texting solution
(38:05) that they’re paying a couple hundred
(38:06) bucks a month, maybe 300 bucks a month
(38:08) for. And then they’re probably not doing
(38:10) text blasts or automations. So kind of
(38:13) the four pillars of what we do, right?
(38:15) Email, onetoone texting, text blasts,
(38:18) and automations. They’re probably paying
(38:20) for two of those four and not doing the
(38:22) other two. So when we come in and we say
(38:24) hey you can do all four of those things
(38:26) in the same tool and we are deeply
(38:31) integrated with the system that you use
(38:33) for everything which is court reserve it
(38:35) becomes a no-brainer for a lot of these
(38:38) uh clubs. So um awesome great questions
(38:41) everybody and um thanks for your time
(38:45) and for jumping on today. We know you’re
(38:47) busy so we value your time. We want to
(38:49) get you back to your day. And Tim, thank
(38:51) you again for jumping on and and for for
(38:53) saying those kind words. Everybody, if
(38:56) you have questions, you can email me
(38:57) directly um at mccay at patch retention
(39:00) or Tim at Tim at Court Reserve. We’d
(39:02) love to talk to you and uh we’re
(39:04) grateful for all you guys do for the
(39:05) sport and for the industry and we’re
(39:07) excited to keep working with you. So
(39:08) Tim, any final thoughts before we before
(39:10) we close up here?
(39:12) No, I I think this was fantastic. Again,
(39:14) I just want to mention the fact that if
(39:16) you have not
(39:18) explored this integration, I highly
(39:20) encourage you to do. It’s just
(39:22) interesting to see how clubs are
(39:24) embracing it, how we get clubs every day
(39:27) asking about it, jumping on it, and
(39:29) immediately see an ROI. Um, and so,
(39:32) yeah, I I again, this is probably going
(39:34) to end up being one of our most popular
(39:37) and most powerful integrations. And so,
(39:38) I’m so glad I found the team at Patch
(39:40) and McKay and we got this working. And
(39:42) the best is yet to come.
(39:45) Awesome. Love it. Thank you so much,
(39:47) guys. Appreciate it. Have a great day.
How 4 Clubs Use the Patch + CourtReserve Integration
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