CourtReserve Webinars

(00:00) hello everyone thank you so much for joining us today welcome to the new features webinar what’s new in court Reserve webinar for Q3 of 2024 we’re going to be going over everything that was released um in court Reserve from our product team here in October of 2024 the release day was I believe it was last Tuesday October 15th and so we’re really excited to start take you taking you through some of these new features and updates that we have to the system um I’m joined today with my fellow product team members Josh um Everybody
(00:35) might recognize Josh he’s been with us now for a little bit and then we have uh a new member to our team that’s joining us today as well Scott and so um how we run this webinar if you’ve never been part of our webinars before is um if you have any questions as we go through please post those questions to the Q&A section and then um we’ll answer some of those questions live or um our team members will be in the background also responding to your question questions as well um so let’s take it away I’m going to go ahead and get started um so again
(01:07) these are all the items that were released in October of 2024 to court reserve the first item that we will talk about is our brand new goab integration so we are super excited to now be able to offer a food and beverage point of sale integration with our system um goab is a very robust food and beverage point of sale um if you’re not familiar with goab I highly recommend you take a look at the information that we have on our website about goab and schedule yourself a demo um they have an amazing team that can walk you through everything that
(01:39) their software has to offer um it does things like um you can place the order through the point of sale it’ll send the items to the kitchen so you can build out your menus um and then when it comes to actually the integration piece it’s really cool because the way we’ve done it is you can then charge those food and beverage purchases to the court Reserve account of your members so there’s a lot of advanced functionality that you can do now here with this integration you can run your restaurants you can charge
(02:08) your members for the um purchases that they make um and it’s it’s got a lot of information and there’s a lot of uh things that you can do here now so we are going to be doing a webinar with the Go tab team just they’re going to do a demo from their end and then we’ll do a demo from our end perspective as well get a lot of your questions answered we’re still in the process of scheduling that so keep your eyes um open for that information that’ll be coming soon um we’ll post it on our Facebook we’ll probably put it um up in
(02:36) the posts through the software and then we’ll also send out emails informing you of when that integration or when that meeting will be coming as well but definitely check out goab we have a lot of information on our website and there’s also a great blog article post about what you can do with this integration as well the other exciting piece that we released in Q3 this year is our account credits project so we were so excited to finally get this released and um out to our customers so what is the accounts credit project we’ve been talking about
(03:06) it for a really long time account credits is basically a change in the credit model of the system so previously Court Reserve ran on a positive or negative balance credit if you had a um positive balance it meant that you owed money if you had a negative balance it meant that you had um money available as a credit and so when you created those go fees in court reserve for your members all of your fees were or I’m sorry all of your um credits were applying automatically to those unpaid fees well this project changes that so what did we do with this
(03:45) we’ve um given you the ability to decide whether or not you want to Auto apply credits to UNP fees what this has also done is given us the ability to give you essentially two buckets so now players are going to be able to carry an amount due and then players are also a able to able to carry a credit system as well um so that also gives you the admin or the player the autonomy to decide when you want to spend that credit and when you want to keep that credit to be used for later get into a little bit more about
(04:17) how that works on the admin pay window as well we’ve also updated some UI here so as you can see this is the header actually in a player’s profile um so players are you as an admin you can now see um you know how much the player has due and available in credit right from their account um when looking at their account from any part of their account you also have some updated UI on these these icons up here in the top as well um so you have um your your waiver icon you also have a new icon for your uh Cardon file and your a here
(04:54) also so within the settings page how do I actually go in here and decide that I don’t want to auto apply credits to unpaid fees um so it’s going to live inyour integrated payments section this is going to be checked by default when we migrated all of our customers now if you’re one of our customers who was within beta um we actually disabled this for you already but when we released this to all of our customers on October 15th um we checked the auto apply account credits to unpaid fees because this is how it worked previously so we
(05:23) didn’t want to interrupt your inter interrupt your business operations so if you haven’t already done so you can go into your integrated payments page you can uncheck this setting right here to Auto apply credits and then once you uncheck that from that moment forward anytime you have an unpaid fee um and the player has an account credit the account credit is not going to be applied to that unpaid fee going forward until you decide to apply that credit through a payment process so what else changed again when
(05:55) we did this migration again we split we we basically changed the naming of balance credit to account credit and split it into two buckets so the naming convention really is the most significant change throughout the rest of the software um other than the amount Auto applying and so um again you have this new amount due so if the balance credit for the player was positive um they converted to an amount due if the balance credit for that player was negative it was in a parenthesis before um it converted to an account credit so
(06:29) um when we did this conversion either players were going to have an amount due or an account credit or nothing um so if you have any questions about how that migration process went you can also reach out to our customer success team um and they can you know look into anything that you might have questions about that with as well the next piece that we updated here was we gave admins the ability to apply that credit when you’re actually in the checkout process so this is an the next couple are ones that I pulled from
(06:59) actually our knowledge base article so all of this information is also available in our knowledge base um if you go to the little book in your top right hand corner of Court Reserve um the knowledge base is there just go into the knowledge base and search account credit you’ll pull up the full article there’s even a great video tutorial that Josh did within that article as well that walks you through all of the changes with account credits as well um so the first thing you’ll notice in here is that in the top right hand corner of
(07:25) your admin pay window if a player has an account credit you’re going to see that up here and it’s going to tell you the total amount of credit that that player has for that player or their family okay um you’ve got your charge in here as we did before we’ve also updated the UI on this page down in here as well so now there’s a toggle button for apply credit when you open this admin pay window we’re going to automatically toggle on the apply credit so it’s going to apply the amount of credit that you might have
(07:51) available so if to cover the fee so if I had a a amount credit amount here of let’s say $100 it’s only going to apply the amount that I would need to cover that fee here I can also choose to un toogle the credit if I don’t want to apply it um and then there’s also some additional functionality here so when you apply the credit you can actually enter the payment amount that you want to make here so it also gives you some flexibility to apply a partial payment um so you could just apply that credit you could you know apply the credit
(08:26) charge you know maybe an ADD amount of money for a deposit or something like that if that’s the way um you’re doing it and then it’s going to tell you how much is going to be due here as well um so and that would be how much is remaining on the fee that needs to be paid so again there’s a lot of functionality in here um with this new admin pay window and also giving you the ability to choose when that credit is being applied all right next piece batch billing so how does account credit work with a batch billing so we did give um
(08:56) this was one of the questions that we got in beta So within um the knowledge based article there is a section about how account credit works with batch billing um but I will quickly cover that here with you um so when you create a batch we also give you a setting here that when you’re generating invoices and collecting payments so you’re doing generating the invoice and then when you hit go it collects the payment at the same time the invoice um is being created um we gave you the ability here to apply the credit when autoc
(09:26) collecting invoice payments so how that’s going to work is we look at the total of the invoice we look at the amount credit that the player has on their account and we take the difference we will attempt to charge their payment profile the difference um if that if that difference goes through so the payment process is for the difference will then apply the account credit the invoicewill be paid but doing that you won’t ever end up with an invoice that is partially paid so um definitely check that out you do have the ability to
(09:56) apply credits when collecting invoices within reporting um we’ve added so this is a picture of your transactions list again the most of the information that I’m covering is what’s available in the knowledge based article so um definitely check that out if you have any additional questions um about other specific Financial capabilities here please reach out to our customer success team um but when reviewing transactions you’re going to see any payments made using account credits are dis displayed as this payment AC account
(10:27) credit or I’m sorry payment AC transaction type so you can easily identify which ones are account credit um and which ones are made with other standard forms of payment you also have the payment type in here of account credit as well listed with your other payment types um and then also within the transactions list you also have additional filtering capabilities to filter by these different transaction payment types or um Within refunds as well you can uh you can search by those refunds with account credit additional reporting here so
(11:02) within your member searches we’ve also given you some transparency on account credits as well so you’re going to see who has an amount due see who has credit on their account so this picture comes from our membership list here um in my account and so I’ve got a column here with amount due as I’m looking at the membership list I’ve got a column here for account credit so I can toggle those um different filters to maybe pinpoint certain members that I’m looking for that maybe have a balance over a certain amount or something like that so you
(11:31) also have Vis visibility on those lists as well and then to further the um the functions on just the membership side of what you can search for with account credits on members within your members reports so on the lefthand navigation go to reports members um within the filtering tools on those members reports you’re going to have an amount due and an account credit here as well um just so you can can pin and it’s going to give you the ability of say I want only members who have an amount due greater than $100 so it’s really easy to start
(12:02) pinpointing um maybe who owes money and who doesn’t all right so Josh I’m gonna take a pause here real quick because I was wondering if there were any questions but actually as I glance over at my Q&A section I don’t see anything there so I hope it’s working I’m getting a little nervous because there’s no questions right now but I’m going to keep going um if somebody notices that our Q&A section is not working if you would just send us a quick chat I know our chat box is working because somebody posted a question right when we started um but if
(12:37) you notice that that’s not working please just alert us and let us know um but awesome no question I’m here thank you so much thanks you guys thanks for testing I was getting a little nervous there all right so I’m going to keep going um but thank you for that just to letting us know that it was working um I’m going to keep going with some exciting app updates um we released some really cool functions with our app last week um and then actually yes just yesterday we started another release process with our app that I’ll get into
(13:06) as well but the first thing I’m going to talk about is with the court Reserve mobile app if you have updated your app you’re going to notice that we have a brand new slash screen here um and actually as of yesterday we have a new loading function right when you open up the app as well so um we’re pretty excited about the new UI change here um with this new get started with the new app update I’m sorry we have a new flow for player onboarding so it’s going to the idea here is going to make it a lot easier for players to get into court
(13:38) Reserve create an account and find the organization that they want to join it’s also going to do a check here to see if the player already exists somewhere in the court Reserve database and then um provide them a more logical flow of logging in and then being directed to your organization okay so I see some questions coming in here as well so I’m going to get through this app update section Josh and then we can address any questions that maybe came up um while I was talking about this okay okay sounds good all right so with this new get
(14:11) started flow um let’s go through here real quick uh so we have this new get started flow sorry and then we have a new flow here too that we’ve introduced to request a code so the request a code flow is going to members to easily log in if they don’t remember their password it’s going to take in their email address it’s going to say hey we found you we sent you a code take that code and paste it in here and you can log in without a password that point it’s going to give them the opportunity to updatetheir password as well um in case they
(14:39) don’t remember it so they’ll remember it next time um but it’s just a way way easier way to enter actually our our team when we’ve been testing this in the background we have you know a couple test test email addresses that we use I never remember my password so it’s actually been really easy even for us as a team to be able to you know test the different things that we need because all we have to do is send ourselves an email and we get a code to get right in so you can even um log in really NE not necessarily with a password and it’s
(15:05) super easy and simple to get through okay so the getting started flow here when I’m when I say it’s easier for players to onboard and get into the app what it’s going to do is going to take you through this get started flow and we’re going to have you get started and we just want to know if you are a court Reserve user right now so you’re going to enter your email address and if you’re not a court Reserve user then we’re going to take you through a flow to find a club or I’m sorry to create an account in court Reserve find a club and
(15:33) then on board through that club that you find so you’ll notice if you were to just log out of your court Reserve app and start clicking through this flow um it’s going to be a lot easier to get players in find their club and then get them a membership in that club and sign up at that club the next one again log to access your account so you’re going to enter your email address try and find your well will if you don’t remember your password you’re going to request a code we’ll find your email and then we’ll send you an email address or I’m sorry
(16:05) send you an email with a code that you can then enter to gain access into your account and then I did want to click back here I did want to also mention that yesterday just yesterday we started a new performance update um that gets released over the next week through the app stores so we started this um it was an app update that went in yesterday um and it the way that the Apple Store works is they get released incrementally to different Apple users over the next week um people that already have um their automatic updates turned on will
(16:37) get these we’ll get their Court Reserve app updated over the next week so you might with this app updated is going to log players out which is a reason that we are very excited that we have this new requested code so it’s a lot easier for players to Now log back in um but this new performance update on the app is going to make it more native and so that’s going to be a lot easier for people to use different fields as they’re typing keyboard use is a lot better the way the app Scrolls is going to be a lot better too so there’s
(17:05) definitely some really great updates with um the performance update that we put into the app again that’s going to gradually go into accounts over the next week through the App Store and the Google Play Store um if you would like to you can actually go to the App Store and it should tell you that your app needs to be updated um if it hasn’t automatically updated as well all right let me just see okay so uh Josh I’m going to take a pause here is there um any questions that I have come in just about anything account credit that maybe we need to
(17:38) address Go tab or any of these app updates yeah so we do have a few questions just on the uh verification process so is it just a onetime code that’s sent to the member when they when they click that button yeah so if the member already has an account in court Reserve doesn’t matter what club they’re part of if they click this request a code button it’s going to send a code to their email address that is active in court Reserve they’re going to take the code and they’re going to enter it in here okay so if they’re not
(18:09) part of Court Reserve yet we’re going to actually notice Let me just get to the right flow here um we’re going to notice that email doesn’t exist and we’ll automatically take them to join an organization um but if they already exist yes we are going to send them a code they’ll grab it real quick from their email the code comes through almost instantaneously um and they can paste that in and continue on their merry way great um the second question is does this apply if an organization is using a branded app versus than just the core
(18:36) Reserve mobile app that’s a great question yes it applies in both scenarios so we did when we released this update actually we released it to the Branded mobile apps probably a week a week and a half before we actually released it with our main release on the 15 so our branded mobile apps also have this request a code process and I also would like to mention that this request a code process applies to um members and admins so as an admin if you get logged out and you go to log in again you enter your admin email address you can request
(19:08) a code to log in as well you don’t always have to remember yourpassword okay great all right I did see a question about um how do I update the app um you can go into your app store and find the court Reserve app in the app store and update it um there’s a couple different ways that you can automat that you can update your mobile app I have an iPhone personally so um my updates are are um are set to update automatically so when we do an update like this generally all phones will update over the next week um but you can
(19:37) go in to find the court Reserve app in your um in your phone and it’ll it’ll um like if you go to your app section usually if you go into your app section there’s a way to update it from that way or you can go into the App Store itself search Court reserve and if your app needs to be updated there’ll be a little update button next to the the court Reserve app as well in the App Store great all right how quickly would requesting a code take for users it’s super quick I actually did it probably about an hour ago um for uh something
(20:13) that I was looking at and I got the code immediately um yeah we were in a meeting Josh actually we were in our meeting earlier we were talking about this and I did request a code and within about 5 seconds I was before when I got into my email the code was already there so by the time I navigated away got into my email copied the code like it was already there so it shouldn’t take very long great all right um and Lance did have a question that I think is a good thing to point out um what if the email that user
(20:44) has is no longer longer accessible is there any other way they can get that code um we still have from that perspective if you go to the login page there’s still a forgot password flow so if you don’t have that P that’s actually a really good question something that we should probably look into um the emails that aren’t accessible anymore um but we still have a forgot password flow where you can go through a standard reset process um on that but that is really good feedback that we should probably take back to our
(21:21) team code via text I see that one on my list here we actually originally designed this with the text implementation also in mind um there were some other logistical things to work out within that that we just did not have time to address at this time we do eventually want to have the text code available but there are some security things that we need to make sure that are in place before we do that in the future um but we do eventually want to get there with text a code because yes I love the fact that if I text myself a
(21:53) code I don’t even have to open up my text messages to retrieve that code so um that’s the goal we want to get there okay great looks like we have a few more questions that aren’t directly related to these features okay so cool I’m going to keep going then and then maybe we can address some of the bigger the some of the other questions um at the end if they’re not directly related to a feature um all right so keep going uh additional features of Note so we have enable auto payments um cool yeah let me just switch gears here real quick
(22:25) in my brain so one of the things that we introduced was the ability to enable auto payments of membership dues will Alo Al also utilizing batch billing so before this release one of the things that was a limitation in court Reserve was that if you were using batch billing if you had that enabled it did not give you the ability to autopay membership dues because were assuming that you were going to pay membership dues excuse me through an invoicing process um so what we’ve done is we’ve uh basically given you the ability to do that regardless of
(22:59) if you’re using batch billing so when we released this we um uh made the setting visible within your integrated payment section which is where it already lived um if you did not have batch billing enabled you did see this setting already there so now you’re going to see it whether you’re have batch billing enabled or not so thing I did want to point out is that when we released this we introd we automatically checked if you were not using batch billing or I’m sorry if you were using batch billing just think about this yes
(23:31) if you were using batch billing we automatically enabled you to prevent players from autopay membership dues really this just was a way to um keep the Integrity of the way that you already knew your system worked in place so players just couldn’t automatically opt in for something that you didn’t know they were opting in for you didn’t have that capability previously it’s just keeping that Integrity in place so if you would like to go ahead and start utilizing um autopay membership dues um while you’re also using batch billing
(24:04) you just need to uncheck the setting here and it’s going to give you the ability to autopay um when dues are posted on the member portal um but this is a great feature so how this works is if you are using batch billing if you have a um a membership dues payment thatis maybe in the queue to eventually be picked up for autopay membership dues so let’s say your fee posts so many days in advance and then you run a batch between when that fee posts and when the auto pay would pick up if that fee gets picked up on an invoice it’s not going
(24:34) to autopay as part of that autopay process okay so if it’s already included with an invoice it’s just not going to go in the auto payment when those auto payments run do you have any questions about how that works please reach out to our customer success team they can assist you a little bit further in going in depth with ad if you have any questions um but it’s a pretty simple process it’s just is it included in an invoice yet yes great we’re not going to run the auto payment we’re going to let the member pay as part of their normal
(25:05) invoice payment and then another cool feature that we introduced is a small one with duper but it does make the difference for some people that um maybe have a lot of players who don’t have a duper account linked um so it’s within the ratings restrictions on an event so if you have an event basically what we did was we allowed you to exclude the duper restriction in events when also using a custom rating so this scenario is actually a lot better to or to explain if I have a real world example so I’ve got an event here that has a duper
(25:36) rating it also has a pickle ball rating as a requirement okay so my pickup ball rating is just my custom rating you know I’ve got standard three 3 O’s 35 40’s 5’s you know all the way up as far as I want to go um and so my duper doubles rating here is requiring a rating of between 3.
(25:55) 0 and 3999 so not 40 yet um I’ve also because I’ve got this pickle ball rating category in here I’ve also chosen my event to with my custom ratings allow people with a 3 and a 35 so if you had players that didn’t have a duper rating link this was preventing them from playing because they didn’t have a duper rating link so now if you go ahead and restrict based on duper only if one exists for the registrant okay it’s going to exclude duper basically if the player doesn’t have a duper account linked they have a duper account linked and they’re either NR or
(26:31) they don’t meet this restriction they’re still not going to be allowed into the event but we did have a lot of feedback that people that didn’t have duper were being excluded from participating in events um so we get went ahead and we gave you an exclusion basically if the player doesn’t have that duper account linked all right so I’m going to turn things over to Josh Josh unless there were any questions that came in at the last minute just about maybe functionality about the app or anything else that I’ve covered this far yeah it looks like we
(27:01) have a few questions on the autop payment for memberships just in general not necessarily for the specific updates um but would would this be when they get the X amount of days reminder or would the auto payment be happening when their actual Duty date is for their membership I believe and you can correct me if I’m wrong on this because you’ve spent more time in CS than I have I believe that that payment runs when the due date um when the due date happens I believe we we believe we have a service that runs to pay those dues on the due
(27:33) date correct yeah that service will run the night before that actual due date okay all right and looks like we have a question here so that duper setting would allow for self rating so that depends on how you have that custom rating set up so there is a way in your custom ratings to make it configurable so that the player or the member can edit on their end that to me would be a self- rating um so you just have to look at the configurations of how you have those custom ratings set up um but yes in turn it would allow you to
(28:11) allow a player to self- rate themselves as a duper rating um if if they’re not Linked In A duper profile so the important thing to remember there is the player has to be unlined to duper in order for this scenario to work um so that’s why I really wanted to make sure that we hit this in the presentation today just so I could fully explain it as people might be stumbling upon this since we released it last week um but if you have any additional questions maybe about how this works um or scenario that maybe you’ve run into or really how
(28:43) custom ratings can work with this um please reach out to our customers ESS team and uh they can definitely get you more information they might ping myself or our team as well just to kind of get you a more rounded explanation here if there’s something that you’re running into on your end that’s not working all right great um and we do have a question on when and how will you be able to find the recording for this webinar we will try to get it on our YouTube channel this afternoon if it’s not on there this afternoon it will be
(29:12) on there by tomorrow definitely um and if you have trouble finding the YouTubeChannel or the video feel free to reach out to our customer success team and they can get you that link and we also have court reserve.com webinars all past webinars are also posted um at that link as well so you can go and search webinars by dates and find past webinars that we’ve done this year on that page as well all right so Josh I’m going to turn it back over to you I’m gonna I’ll moderate the QA section right now and we will keep plugging away all right great
(29:43) I hope everybody is doing well well today the first feature that I wanted to go over is the ability to merge member accounts I know that this is something that a lot of admins have been asking for and they have been asking for it for a long time so if you do have a member that has multiple accounts in your organization maybe they have booked you know two reservations on one account but they have one primary account that they’ve been using you can now quickly consolidate those accounts into one new merged account so if we go over to the
(30:16) members page on the details tab we are going to have a more actions drop down and on that drop down there is going to be a merge member button something to point out here is you will need to be manually applying account credit to unpaid fees in order to see this button so you will need to migrate over to the new account credit process that we have um and we do also have a sub admin permission here if you want to give or restrict this access to your sub admins but once we click the account credit button if we go over to the next slide
(30:53) just to give you sort of an overview of the information that is getting merged here you are going to be merging the past and upcoming bookings so that’s reservations and lessons that are on both members accounts you will also be merging the past and upcoming registrations for event events and leagues from both of those accounts and this includes transaction history and anything Financial related so the transaction history from both of those accounts will now be merged into a single account here and this also
(31:28) applies to things like invoices that were generated on both accounts or packages that have been sold to both accounts those will all be included in this merge process so that way if a member does have you know dup at accounts here you can just consolidate all of that Player information into a single account in terms of things that you’ll actually be deciding other than the two actual accounts you will get to decide the details that you would like to keep on this new merged account here so if a member is paying for a membership on one
(32:03) account but they choose the guest membership on that duplicate account you know you’ll get to pick and choose that information uh and same goes for all account details so you know if a member has two accounts and they have the email that they really want to use on the account that’s not active during this merging process you can make sure that correct email gets added to the merged account um and from there you’ll also be able to choose things like phone number address custom ratings um custom Fields all of that information you get to
(32:37) decide as an admin when you are creating this new merged account something that I will point out here is this process is not undoable or revertible so you know if you are in uh instance where you know you really want to make sure you’re giving the member the email address that they really want to use on their account um I would just really make sure you’re getting that information beforehand to make sure you are keeping the correct information on the member’s account with this we have also updated the process when you are Det detaching a
(33:14) member from a family that was sort of a prerequisite for this feature as well um so now when you are detaching a member from a family there’s a lot more information that is going to be migrated over to this member’s new account on this new account you’re going to keep all of the past and upcoming reservations and lessons same with events and League registrations and transactions will be migrated over as well as long as they are signed on an individual level of course if there’s a fee that’s on a family level we can’t move that over to
(33:49) the member’s new account there um but we do have an article on merging accounts and we also do have an article on detaching members from a family that go over that logic in a lot more detail if you sort of want to see the details on that all right the next thing that I would like to go over we can go to the next slide um is the advanced email sorry I did want to just hit just because since merging accounts is so big there were a couple questions that came in I the answer sorry I couldn’t unmute myself fast enough um yeah so will a
(34:25) players or a member’s billing information like their credit card also be merged yes so the billing info like for the payment profile for example it’s going to keep the payment profiles on the destination account so when you aremerging accounts you’re choosing a source account and a Destin account um so it’s going to keep the payment profiles um and things like the notification preferences from the destination account okay great um and I’m gonna ask a question here that might require um maybe it might require a
(34:56) little bit more research on our part so we might have to follow up with this customer but what is what if one of the accounts I’m merging is being used as the only account at another club does the new membership account take its place I guess maybe the question they’re asking is do those accounts connect so if a member is you know using maybe has a second account at an organization and that second account is linked to another organization is that I believe that’s the the question here so if that is the case um so say you have a second account
(35:30) that has this second email on it and that second email is linked to another organization that second email during the merging process you know if you decide to keep that first email it’s going to delete that email from this organization during this merging process so it will sort of detach those accounts if that sort of makes sense since that second email is no longer in the organization that you are merging the accounts in okay if that’s clear okay and um we can also uh if you have further questions about this
(36:05) too we can um you can also reach out to our customer team and we can dive a little bit more deeper in that to you with you as well um also if you’re having any issues with merging member accounts I do also just want to offer please reach out to our customer success team if I noticed a question just came in that a membership didn’t move to the correct account please um please go to uh go to just our live chat support and let them know what you’ve just done just because um there could be a support thing that there that we need to look at
(36:38) um also Josh is there audit log tracking too for this Marge account yes there is so when you are merging accounts there’s going to be an action for the account that’s deleted during this process um that delete member action will say that this account has been deleted due to the merge there’s also going to be an audit log action that shows you all of the information that you kept in the new merged account and also all of the information that you did not keep so you’ll be able to see the deleted account information and the new merged
(37:09) account information in the audit log awesome okay I’m G to let you keep going I don’t think um can you actually there is one more question so an account account so duplicate accounts can be merged into the new account what happens to the former account are they still visible so the the former account would be deleted um so there would be that delete member action there that and it’ll say it was deleted due to the merging process um but like we just said there is going to be an audit log action that keeps track of any Account Details
(37:43) that you deleted in this process and there’s going to be an action for all of the information you are keeping in the new merged account and then there is another question here about um just Enterprise functionality yes you do have the merging functionality available within Enterprise accounts as um you would in a normal individual location that is not an Enterprise okay so let’s keep moving forward um we have about 20 minutes left on the timeline here if there’s something that we didn’t cover um we’ll try and get to the rest of the questions
(38:22) about this functionality later or you um towards the end in the QA section at the end or you can also reach out to our customer success Team all right sounds good yeah and the next feature that I want to go over is the new Advanced email Builder that we have added into the email players page um this new Advanced email Builder just has a lot more flexibility and um ways for you to customize this email that you are sending out to players especially compared to the previous email Builder that we had so in this new Advanced email Builder there’s
(38:52) going to be a group of different content types that you can choose from so header paragraph list image um you can quickly add social media icons and things like that and with each content type there are going to be content properties sort of like you can see in the screenshot here so you’ll be able to edit each different content type and each content type will have their own set of settings along with them this email Builder is also great because it has the ability to add rows so you can have you know two columns in an area and maybe have a
(39:29) paragraph next to an image um you just have a lot more flexibility and it really opens up the creativity that you can have you know if you’re sending out a monthly newsletter or something like that and if we go to the next slide here when you are on the email players page we are going to have this try Advance editor button so if you’d like to try itout maybe just play around with it sort of get familiar with it you can always click that button and if you ever need to revert back to our old email editor there’s going to be a back to basic
(40:05) editor button there as well um but we do have an article that goes over this email Builder more in depth and kind of breaks down each content type that we have there um in terms of emailing we have also added the ability to duplicate emails so when you are clicking view email history there’s now going to be a duplicate button on that sent emails grid um and also when you’re looking at the details of a sent email there’s going to be that duplicate button so if you have a monthly newsletter and you just need to quickly copy the format
(40:39) from last month you can now use that duplicate button rather than having to recreate all of that every single month with that we have also updated the notify registrant email Builder so this is for when you are emailing event registrants League registrants or even players on a reservation we’ve added an email Builder that’s much simpler than that new Advanced email editor that I was just going over the main change here here with this editor is we have added the header and the footer that your organization has for system
(41:16) notifications by default so even if you need to quickly send out a message to your event registrant to your league registrant or your reservation uh players that have that reservation booked you know even with sending that message really quickly you can still keep sort of that consistent formatting that your system notifications have all right all right Josh I there are um a couple questions that I just wanted to ask about the email um is there a way to keep these standard emails Sav maybe the ones that we send the most
(41:48) often so right now we have the duplicate button which would be the only way um I will say we are working on sort of adding more and more features to the email players process so we are working on the ability to add templates and also save draft emails um save more than one draft email those are things that we are working on right now um and I also see there’s a question on analytics right now we’re sort of working on adding the ability to add templates and draft emails once we have that released and get feedback on that sort of the third
(42:29) phase that we have here is to add analytics um haven’t started the analytics part of it but we are currently working on the template in the draft emails part of this project awesome well let’s keep plugging along uh no more questions right now but let’s move into the 2fa all right great yes so the last big feature that I have to go over is we do now have the ability to add two- Factor authentication for system users at your organization so if you do want to enhance your security and have your system user sort of verify
(43:02) their identity before they are logging in on the admin inside of your organization you can now enable two Factor authentication um so if we go on the next slide here under settings organization settings we’re now going to have this two- Factor authentication button for the admin that’s enabling this once they hit the enable button they will need to verify their identity first and once they have sent in their verification code the two-factor authentication process will now apply to allst system users at your organization
(43:38) um it’s not going to log all of your system users out of your organization it’s just going to require them to go through this two-factor authentication process moving forward all right and the last thing that I have are just a few smaller additional features that we have added you know in this quarter the first one is going to be safe safe secure so now when new customers are integrating with safe save there’s going to be an additional public key that will be required in addition to the API key in order to get safe saave integrated into
(44:15) your organization if you are a current customer that’s integrated with safe saave don’t worry there’s not going to be any additional steps or anything that you need to do in order to get this public key added we are currently communicating with safe saave and they are generating public keys for all of our current customers and we are going to deal with adding that public key on the back end so for anyone who’s currently integrated you won’t need to worry about adding this public key manually at any point we’re going to get
(44:51) that added in there for you and we will let you know once that public key has been added um but this is a public key that’s going to add an extra level of security into that integration we also continue to add some additional audit log tracking specifically for financials in the system this was sort of a a larger project that we got finished up with about halfway through this quarter um but now in the audit log we are tracking the system user and also the date and the time that fees have been voided um that fees have been overridden thatpayments have been reverted and also
(45:26) when payment profiles have been added or deleted in the system and more um but you know for instance is like overriding fees you’ll be able to see which system user did it how much the original fee amount was and how much they over Rd it to so really just adding all of that information in the audit log so you can see exactly what’s happening with those transactions in your organization um I did want to add just with that if you know you stumble across a piece of functionality with those financials on the audit log that maybe
(46:03) we’re not tracking that you know you would like visibility on Josh worked very hard to find all of the scenarios but if you find one I know there was one that came up after we finished and we found another so we we can um add more functionality in there but if there’s some audit log tracking there surrounding the financials that you’re not seeing that we think that you know would be helpful um please reach out to our customer success team and they’ll be sure to get us that information right or even if you feel there’s you know maybe
(46:33) additional information that would be helpful in something that we do already have we can we can pretty easily get that added so feel free to reach out we’re really good at audit log tracking aren’t we [Laughter] now all right so I would like to introduce Scott Scott are you still with us I am still here yes thank you Kim and Josh so excited to have you here and um you did a couple things for us this quarter too that we’re excited to announce so I’ll let you take it yeah just being new I don’t have any big announcements but one that might be of
(47:01) interest to people we’ve adjusted the organization start day of week uh setting so it now will dictate when your weekly restriction Windows reset um the default value for this is Monday if you have ch if you have not changed this default value you will not notice any difference but if you have changed your start day of week the weekly restrictions you have set will now be dictated by that day so if you change it to Sunday your restrictions will now be in a window of Sunday to Saturday instead of Monday to Sunday so that’s a
(47:36) pretty handy little set setting if you have um changed that default value uh and also we’ve now added an export button to uh League match results so you can get an Excel file for your League match results uh just a little simple file that has the match date time players and scores on it that’s uh all I got for today well well let’s just go through Josh real quick and see if we’ve got any additional questions um there is one about the email I don’t actually know the answer to this but you might I don’t know if this is functionality of the
(48:11) email build Builder that we’re using but do you have any idea within that email Builder do we have a vote or a poll button I do not believe so I think the closest thing there would be is some there’s a button content type but you would still need to create that poll somewhere externally from core Reserve okay um and then do we have a gift card system that you would use to apply credit for gift cards um no so we don’t actually have a gift card integration system uh that really works with court Reserve so anything gift card related
(48:40) would still be external to our software you could just Mark as like a manual payment or something like that um and then there’s a question around any plans on doing time card or payroll option um we we do have plans um as far as our timeline goes uh and just our goals for the quarter we do have plans to start working on an instructor payroll piece um actually here very soon that we’ll hopefully have out um early in the first part of 2025 um as far as time card payroll for your specific um maybe pro-op uh people
(49:14) or anybody else that’s an employee of the club we have that feedback it’s actually very high on the idea board we’ve thrown it around um as something if we would might try and Tackle um but we just don’t have any plans at the moment to Begin work on a specific payroll time card option um is there a way to connect a member’s account to their cell phones are name instead of their emails this is why duplicate accounts seem to be so easily created that’s a really great feedback actually Josh that might be something um just to take note of in um
(49:47) just I know you’re working on a the simplification or anything friction related that that kind of project so we might want to take that um but just the way Court Reserve works as a whole is everything is tied to an email address so um just really the background inner workings utilize that email address to connect people incorporate discount codes we do have discount codes on our radar um it is something that we um do definitely have plans to do I don’t have more information on timeline right now uh just because we haven’t started working
(50:20) on it but discount codes are definitely going to be a thing um integration with QuickBooks another really good one Ithink Josh that was on our radar for Q4 but I don’t think that that’s going to happen at this point right now but we do are aware of it and it will be coming at some Point um last four digits of the customer credit card to be used I actually think I have that as quick pick on my board to implement as far as the transactions list so we might see that one make an appearance as well um date of birth that’s good feedback too for
(50:49) creating accounts yeah I’ll keep note of those ones okay that’s great I’m just scrolling through the Q&A section here to see what else we can get through I’m also going to click to the next slide too um do you need to have a goab account to integrate this with the app and are there extra fees for that that is a great question um so goab you have to have a restaurant or you have to be set up in goab with your menus and everything like that in order to integrate so you do have some setup involved on the goab side the entire
(51:19) purpose of goab is to have that food and beverage point of sale in your location and then you would connect that to court reserve for the billing piece of the Go tab experience um so we will definitely you’ll want to keep an eye out for when we have that webinar scheduled you can also go to cour reserve.
(51:35) com you can get more information about goab within Court Reserve um.com as a one of our integration partners and you can schedule a demo with them as well through our site too so you’ll be directed um to somebody at goab who’s going to be happy to give you a one-on-one demo um with how you can uh get started with their goab experience um lots of questions about instructors I don’t have more information on any anything any try for instructors can see their upcoming classes um Josh do you know if we have any reports that instructors can see upcoming
(52:12) classes let me take a look here I will move if that would be specifically for events that might be a question to go to support and see the best option because we’d probably need a report that runs on an event level for each action and that can also filter by instructor I’m sure there’s some sort of report we could find that could get that they might need to have access to reports though but they also have access to you know their schedule too so they can you know the hope is that they’re able to log into that admin side of
(52:53) Court reserve and be able to see that schedule so they can maybe see from a week view or something like that what what they have coming um any sneak peeks for next month uh our next release will actually be in January so keep an eye out for after the first of the year everything that we’re working on a Cadence right now of quarterly releases um so we’re not releasing every month like we used to if there’s something simple that we can release that’ll make the lives of our users better um without a full-on announcement we’ll we’re kind
(53:22) of releasing in bits and pieces um with some things but primarily we’re doing quarterly releases now so everything we’re working on in Q4 that’ll be ready for release those will go I think our next um release cycle is the week after the New Years or something like that so we’ll be sure to keep you updated on what’s being released um all right Josh any questions that are jumping out here at you I’m a little bit the list is getting a little bit long uh let’s see here I do see a question about a thirdparty CRM um I do
(53:53) believe I I know where your question is going here is member d i easily imported into other platforms um we are discussing um how to make visible our API to customers and how customers can utilize an API to connect your account with an external uh resource just for you know CRM needs and things like that so keep an eye on that we will have functionality about apis coming in the future um and i’ see some feedback in here Josh too that we can just note about additional functionality going forward so we’ll be sure to note that as well um
(54:28) because that actually has been a topic I see that question that has been a topic we’ve been throwing around as well um is there a way to give Pros access to blocking off their own availability without giving them all permissions Josh do you happen to know the answer to that question or should we direct to support for that just to get more information um I believe if they have access to the unavailable lesson type they should be able to add that to their own schedule yeah that’s correct you’re right actually so as they go into
(54:56) their own schedule they if they have access to that unavailable lesson type you could go into your own schedule and make yourself unavailable uh but also I recommend reaching out to our support team perhaps there’s something else there um just sometimes we don’t have our screens in front of us so it’s hard for us to fully understand the answer um that we might need to give you so definitely reach out to support for that um and then there’s one last question here with the new accountcredit feature will members be able to
(55:24) preload funds onto their account no we don’t have that available yet that is on our radar for future enhancements about things that we might do in the future um not necessarily today it’s something I’m working on right now but um Perhaps it is something that we would make available in the future um all right great so that was the end of our QA section we cleared some of those out so um next up our webinar series I just want to make sure that everybody knows that we’re in the middle of a fall webinar series our next webinar is next
(55:52) Wednesday November 6 I can’t believe next Wednesday is already November um but next Wednesday November 6 we’re going to be perfecting the point of sale and uh giving you all of the best practices for point of sale use with court Reserve we’re also going to have some special guests with our friends at froth who are going to come in with us and give you some best practice tips from from uh running Pro Shops as well in the rack exports distribution area so go to court reserve.
(56:20) com webinars you can find a list of all of our upcoming webinars we’re going to have one um in December about instructor Essentials instructor schedules things like that we will list our goab integration um webinar with when that is scheduled on here as well and any past webinars that you might have missed um those are all going to be listed on this page too and I believe we also add those to our YouTube channel too right Josh yes yes we do okay great um in court Reserve what webinar is good for new members right now our webinars are geared mostly
(56:51) towards admin functionality but reach out to our support team I believe in our YouTube channel we might have um Josh do you remember off the top of your head do we have a webinar posted on YouTube I know there was a video at some point maybe that guided members through but I’m not 100% I think we do have a collection of Articles and I think there are some videos included in there that are specifically for players um so yeah I definitely would reach out to support and I know we do have some articles that that can be sent
(57:26) to them just to give them some more information awesome well thank you guys so much for joining us today it was so awesome having you with us Josh I believe we cracked our goal of over a hundred people joining at once I saw it did see our attendee list go over a hundred so I was pretty excited here in the background um but again our next release will be in January thank you guys so much for joining us today um we went right until 1 o’clock so have a great day everybody enjoy the rest of your week and we’ll see you soon bye
(57:59) everybody

(00:00) hello everyone happy Friday it’s Ashley with court Reserve we are so excited about our webinar today I’m kind of rocking out the tennis earrings in support of uh you know all things tennis so excited us open’s coming and pickle conon coming in a couple weeks for pickle ball folks but today is all about what’s new in court reserve and how can you use more of Court Reserve to do more at your facility so we have Kim and Josh the legend Josh uh from our amazing product team they are going to go through all the new features released in
(00:35) July and uh talk about some of the new things coming up and also making sure that you guys have all of the new webinars that we are doing today is the first one uh new webinars for the next several months we already have planned so sit back and enjoy and if you have questions please put those in the chat or Q&A Josh what do you think uh with questions we can put them in the Q okay let’s do that in the chat we’ll be sending some links to specific webinars and webinar recordings and things like that awesome so yeah go ahead and put
(01:09) your questions there we will answer those questions as we go through and make sure we get all your questions answered at the end so Kim you ready ready let’s go all right everybody thank you so much for joining us today um so everything that we are covering today are going to be items that we’ve released um let’s see we’re still in July so this month earlier this month in July um we did have a webinar two weeks ago to go over the Branded mobile app um but these features are specific to items that we released July 9th I think that was the
(01:40) 9th um again if you have any questions as we go through please share them in the Q&A section we will answer those as we go through the best that we can we also have a QA section at the or Q&A section at the end um but let’s get to it so the first thing we wanted to uh tell you guys about if you missed the Branded mobile app webinar um this is all about the Brandon mobile app in this slide so we’ve got the brand new Brandon mobile app so your Club can have their own customized app experience in the App Store it’s a fully branded and
(02:12) customized uh mobile app for your facility with your splash screen your name your identity um it gives all of those same great features and functionality to your players and staff again it’s one app focused on your organization and if you missed that webinar that we did two week ago you can go to actually youtube.
(02:33) com/ reserve and it’s there in our playlist up at the top of the list so you can’t miss it it’s definitely worth checking out we go over all of the um great features and things like that that are available in it how the pricing structure works all of the great things that you can do with that mobile app some suggestions for marketing and things like that as well so again if you missed that go to youtube.
(02:56) com/ reserve and check that out um and then if you have any questions about that branded mobile app you can always always go to our chat support team and uh they’ll help you out with that so find us on the App Store these are just some of our great uh awesome clubs that have been first to opt in to our branded mobile app we’re super excited branded mobile app is for both the Google Play and the Apple App Stores so you would have your own presence in those stores with your own direct links to tell people to go and download your app and use Court Reserve through your
(03:25) own app so with the Branded mobile app we also introduced this time the modern dashboard so the modern dashboard we’ve been talking about now for a little while um we were super excited to get this out to beta early in 2024 um we did some heavy testing on it made a couple changes here and there uh but we finally were able to release the modern dashboard to all of our customers whether you’re using the Branded mobile app or not um it’s a reimagined as I like to call it reimagined dashboard experience for your users on the member
(03:59) portal side of your app um the admin facing side is still the same we’ve not touched that project yet um but the modern dashboard focuses on those key things that you want your players to be doing booking events registering for events booking courts booking Pros we’ve also made announcements super easy to find on this dashboard um you can scroll through these cards and see all of those upcoming announcements you can hide cards if you don’t want to see those announcements anymore and then they also can see all of their upcoming bookings
(04:31) in these cool scrollable cards too um so those are all just some of the things that are in the Branded mobile app um if you’re using Court Reserve leagues you have your own row here for my league so if somebody’s in a league they can quickly opt into a league and so all of that information is now going to be displayed here to set up your modern dashboard your um going to go to your portal settings row so you’re going to go to settings portal settings and then one ofthe changes that we made when we released the modern dashboard was
(05:01) previously you’d had some basic mobile settings that were housed in a tab inside website settings we’ve actually split those out now on their own to be in this own separate button space so if you go to website settings you’re not going to see that mobile tab there anymore it’s only going to live here in this mobile button here so you’ll want to go to settings portal settings row Click mobile and then from there you’re going to have these settings to set up so the first thing you’re going to do is you’re going to
(05:34) it’s going to default to whatever um whatever dashboard you were displaying before most clubs are using that custom view um so you’re going to want to click that drop down select your modern dashboard and once you do that you have some additional fields to fill out here so we gave your organization a short name what is an organization short name we know some of you have really long organization names Tim and Ashley’s really cool pickle ball tennis fa facility with a trampoline park is just really really long and doesn’t fit in
(06:01) the header of the modern dashboard um so you can go ahead and name it something uh something shorter instead of Ashley know maybe you’re using old Coast pickle ball as your business name you could change it to ocp or something like that just to be in that header your dashboard setup the additional things you can do you can display your location city and state specifically so it’s going to read whatever text you have in here display a weather widget um and then the weather widget it feeds off the ZIP code that
(06:29) you enter in here it’s just uh it calls an API for a Weather Service somebody asked a really specific question on where is it pulling it from it’s just a general weather app um so it’s going to pull your your um overall weather for that space and then primary colors this is going to be the color your CTA buttons um let me go back to this screen real quick so here’s your uh city state up here at the top your um your um I’m sorry your weather is going to be up in here as well and so um you’ve got all of that information right here and then uh
(07:00) this app is scrolled up a little bit uh so you can’t see the short name of the club up here on top but uh you guys hopefully get the idea definitely check out that modern dashboard if you haven’t done it yet um just know that when you do make the switch and you hit save on this settings page it is going to change that dashboard for you immediately um so you know if you do want to make sure that you know you get the word out to your members maybe that you’re going to be changing it we do have some information on the on the KB articles on
(07:29) what they’re going to see how to um and also how to make reservations with that as well all right doesn’t look like we have any questions about the modern dashboard oh we do in the modern dashboard how do we edit the profile photo it’s not working for us Tammy that’s a great question we haven’t yet introduced that yet so um that edit pencil that you see on that bubble that’s just to take you to the my information page so they can edit their information right now we are going to be um hopefully getting to the
(07:59) Prof being able to upload their own profile picture and showing that avatar on the dashboard here pretty soon and we were actually just discussing uh maybe when we could get that going here pretty soon but it’s not a feature that they’re able to do yet but they will be able to do it hopefully soon all right so we’re g to keep going so if you do uh turn on that modern dashboard you’re also going to get the new reservation create flow so we’re going to talk about how we’ve re um just reimagined the reservation experience um
(08:32) and then we I will there I see a question that just came in about the modern dashboard I will get to that after I go through this whole reservation create flow um so when your members now have the modern dashboard you now have again the book A Court button CTA right here at the top you can still book reservations at the bottom in the menu bar that’s at the bottom of the app but hopefully your members are going to see this CTA and utilize this option they’re going to get to their create reservation flow it’s the standard you
(09:01) still book uh choose what schedulers you want to use and things like that and then once you actually get into the details of the reservation this is the new screen that they’re going to see so you’ve got the date and time up here at the top it flows as you go down the reservation type that maybe they picked in the previous screen or that’s um that’s specific to this scheduler is going to be listed here uh duration updates are here it’s going to show them that end time your start time is up here they can update their courts here or
(09:28) select a different Court um if you’re utilizing open reservations they can still say if this reservation’s open or not and then the uh one of my favoriteParts is now how we’re allowing them to add people to their reservations um adding players to their reservations was something that was difficult we felt with the with the flow that is available on the other or available with the other dashboards um but now this new player flow is actually super easy uh for people to use so if we get into that ad player experience here um you’re going
(09:56) to have a standard search box where you can search for players that are in the organization the other cool thing we’ve done is we’ve given them the opportunity to favor it maybe those players that they play with most um so as they search for players they’re going to have this little heart next to the players name so you can actually heart your favorite players and then once you get in to add those players um maybe the first time you get to the page like you have here a list of all of your favorite players is
(10:24) going to be listed so you can quickly add those players to your uh reservation without having maybe to type in all of their names you just click that add button it’s going to shoot them up into the reservation and you can um confirm your reservation and go so this is what it looks like once you have all of those players added you can edit or remove those players here really easily if you wanted to add more players you can also do that up here and then confirm your reservation and go um the question that came in was once you switch to the
(10:52) modern dashboard you locked into it meaning are you able to switch it back to the previous dashboard yes you can definitely switch it back if you want um it’s going to take off this new create reservation flow so modern dashboard new create reservation are tied together um but yes if you did want to switch it back to the customize I think it’s called custom navigation if you wanted to switch it back to that old view you can absolutely do that all right we’re just going to keep on going didn’t see another question
(11:23) come in there about modern Dash board yet but if we do we can certainly jump back or answer it at the end um so the next cool thing this was something that was really high on our um really high on a lot of our admins wish lists and um we added the global announcements ability to so the ability to create Global announcements was only available on the desktop Port Reserve um we get a lot of feedback from admin saying I just want to go in and put a quick announcement I’m at home it’s 11:00 at night I know my courts are
(11:54) going to be closed in the morning morning for snow I don’t want to have to go pull out my computer or fumble with getting on the desktop version of uh Court reserve on my phone so we did go ahead and we added to the admin side of your court Reserve app the global announcements ability so you can create or edit Global announcements now from your phone in the court Reserve app so if you open up your admin side of your mobile app you’re going to see the global announcements featured or the global announcements row featured here
(12:22) now when you click and you open that up this is the interface of that page um you can easily edit these announcements or you can create new Global announcements and you know add your title select your active dates and you know what we also added the ability to filter which memberships are going to see these add your text and go um we did have some limitations with building this um the um Global announcements here if you post them from here they’re not going to accept a picture the idea here is that you’re just looking to get out quick
(12:56) information to maybe appear on that announcements row of your dashboard or to just quickly get that information posted on your member portal um so you can really only do text here you can do different colors and backgrounds and fonts but no images here right now uh we also updated it and added the ability to Mark A a um an announcement as urgent so there will be a red Urgent tag on any of the announcements in your modern dashboard or on the um member portal desktop view if something is marked as urgent hey Kim just wanted to point out a few
(13:28) questions that we’ve gotten in the Q&A is the modern dashboard available if you don’t use the Branded app yes the modern dashboard is available if you don’t use the if you don’t use the Branded app yep whether you’re using that or not you can absolutely utilize modern dashboard all right great and is are Global announcements only available in the modern dashboard on no so Global announcements so all of this information that we’re sharing is available to all of our customers whether you’re using the modern dashboard or not or I’m sorry
(14:01) whether you’re using um the modern dashboard or the Branded mobile app so uh Global announcements is available to all users on the mobile app on the admin side so if you have the ability to post Global announcements um as every standard admin would um you’re going to see this on the um admin side of your app and the global announcements aregoing to appear on the um on on your member side so when you post them they appear on the member side and then I saw another question about the homepage uh can we add custom links to
(14:31) the homepage how can you do that on the court app yeah so if you I didn’t have a screenshot of this in my modern dashboard but if you have custom links those are all going to be at the bottom of your D of your um of your modern dashboard so you’ve got all the standard rows you’ve got your ctas at the top you’ve got an announcements row um then it’s my booking if you’re using leagues it’s goes to leagues as you scroll down and then as you get to the bottom um all of your standard um custom links are going to be listed there as well so if
(15:02) you had a special link where you wanted somebody to be able to get to an external website or something they’ll still be able to link to wherever you want to link them all right so Global announcements um super excited that we were able to get this on the mobile app for our admins again I think it’s super important for you guys to be able to post that information as easily as possible from your phones all right Josh I’m going to let you pick it up from here all right great hello everybody the first feature that I
(15:30) will be going over today is the ability to create guest waiver kiosks so if you go over to organization settings and you go to the kiosk page and you either edit or create a kiosk there’s going to be a new kiosk feature that you can check off here for guest waivers when we select that option you are going to be able to choose which waivers you would like to present to guests when they are using that kiosk and after we have selected the waivers we’ like to present we can also set up a guest form that that guest
(16:04) will fill out so we will have first name and last name always required there but you can also include or require Fields like email address home address and phone number things like that um it’s not in this specific screenshot here but just know you will will be able to add custom fields to that guest form as well so if you need to get anything like emergency contact information you will be able to add that to the guest form with the guest waiver kiosk we’ve also added the ability to push guest waivers from the front desk waiver URL
(16:40) so if you go to the waivers and agreements page and you go over to the additional settings tab there’s going to be a new setting for allowing guest waiver signing at the front desk when you enable that you will also be able to choose which specific kiosk setup you would want to display on that front desk URL so when we are selecting that kiosk we are letting the system know which guest form set up and which waivers we will be pushing on that front desk URL it’s important to note here that you do need to have a kiosk set up in order to
(17:18) push this onto the front desk URL even if you are not utilizing that kiosk setup as a physical kiosk at your organization and with the ability to push guest waivers we’ve also made some adjustments and updates to the waivers report so there’s going to be two new settings there only guest waivers which would only show you guest waivers when running the report or include guest wavers which would show you both member and guest waivers you can also use the output that are already on this report if you would like to run a report on say
(17:55) the email addresses of the guests from the waivers that have been signed so you’ll be able to get all of that information directly from this report Josh I also just wanted to add a little bit more information if I could about the guest waivers so um I just wanted to make sure everybody was aware that these guest wavers are really the first step in US allowing our customers to have waivers that are by true guests at your facility so um I know a lot of folks in the past have created membership types for guests when you
(18:29) have somebody that’s maybe not a member at your facility but you need that waiver signed this is a way to collect a waiver for a guest that’s coming in for a reservation without having to have them be a membership in your facility so um it’s not going to tie it right now to the player that’s actually on the court but the idea is that you can have a kiosk set up at your front desk that’s running this guest waiver with the guest form so those guests come in to check in you say great thank you so much for joining us here’s that waiver that we
(18:58) need you to sign you can collect all of their their um the intake information that you need from them first name last name email maybe any additional custom Fields who are you here with today what how did you hear about us that kind of information take that email address um and that way you have all of their information and maybe you can send them more marketing materials down the line it’s also going to store those waivers for you as well so you do have a record with their signature again as well thank you um yeah there was a question that camein any chance we can have the waiver as
(19:31) a link to pre-end out to parties rather than a kiosk so waivers can be done in advance of an event so right now Jos I’ll let you take it oh yeah um right now we don’t have the ability to do that when it comes to guest waivers we do have that ability when it comes to members so if you push a member to the signature queue from their account there is the option to allow them to sign that waiver through email um and you can include that member’s email there and it will send them a notification allowing them to sign that waiver directly from that
(20:06) email that sent and just to expand on that the use case that I think that we’re also referring to here is the idea of maybe I have a corporate event coming in or something like that and I want to take excuse me a specific link maybe for that event or a specific link for my my waiver form and send it to people to sign um we don’t that you know that um we don’t have a specific link for that right now we have talked about doing that with events and things like that so it’s definitely um something that we’re you know we are
(20:38) aware of and that we’ll probably work towards doing in the future um guest waivers becomes a member can you take the guest waiver and transfer them to the members so they don’t need to sign it again no unfortunately we don’t have a way to do do that to transfer a guest waiver to a member right now but Josh that’s a that’s a uh a a good feedback that possibly that we could take and do another iteration of some feedback items at some point yes definitely definitely all right so I’m you through here to your next section exciting we’re
(21:07) excited about this one uh real quick there’s a question that came in um under the other chat can you send notifications to guests for messaging so I’m assuming she’s talking maybe about push notifications or email I mean the only way we can send something out is if we have an email that that would need to be their email or if we have their phone number if if you do have their phone number you can send them a push or a text all day long so absolutely you could do that but they still have to be in your court Reserve platform with an
(21:41) phone number or um yeah the notifications yeah we don’t have a way to send the notifications to the guest on the reservation yet I know I’ve seen that request come across where put in their phone number why can’t we send them a text message really that information is just like a read only at this point um but we have talked about including them down the road in the future and stuff like that but yeah push notifications if they have the app are going to be a great utilization tool there or or even yeah text messages as
(22:07) well all right all right great yeah talk about yeah yeah so the next feature that I’ll be going over is the ability to sell packages on the member portal I know that this was something that was requested in support a lot when packages had initially came out so now when you are editing or you are creating a package in the system there’s going to be a new setting on that setup page package eligible to be sold on the portal slapp once you enable that setting we’re going to have some additional fields we can fill out here like Purchase start
(22:45) date and end date so those would be the dates that this package is visible on the member portal we can choose which memberships will be eligible to view and purchase this package and we can also choose if the package is going to be eligible to assign by family so we can allow the member to decide if they want this package to be set up on a family level or an individual level when they are purchasing it from their account we also have a public package URL so if you would like to Market this package externally and marketing emails or on
(23:19) social media you can use that link there and send this specific package to members um I’ll keep this section pretty high level but just know that we do have a packages webinar that’s going to be on August 16th and we will really be diving into packages going over the setup and also how to sell them on the admin side and both the member portal so if you would like to register for that webinar feel free to go over to court reserve.
(23:51) com webinars to sign up I just want to mention something really quick so if you’re on the call today you may or may not know that Tim and I did open our own club uh back in April and from now a standpoint of a club owner or a director packages is a great way to save on your credit card processing fees so really quick just want to go over this because I think it just it just sells the use of why you should consider using packages now especially since your members can purchase and you can social media this and all kinds of stuff but every single
(24:27) time your member pays with a credit or debit card you are paying a transaction fee and a percentage of what that charge is and so those transaction fees are usually in the 20 cent range so everysingle time that credit card’s used 20 cents 20 cents 20 cents if you sell a package of lessons a package of court time a package of open plays a package into classes then you actually are still paying the percentage but you’re only paying that transaction fee one time instead of 10 times so imagine every time you sell 10 you know classes to a
(24:58) member you’re saving $3 well that $3 can really add up and I can now tell you from an owner standpoint how important it is because everybody has to pay credit card fees it’s just it’s just part of doing business but packages now gives you the ability to make Better Business decisions and save some money uh I just wanted to throw that out there because we do care about you guys we want you to make the most um at your clubs and packages is just such a great way to kind of save on those transaction credit card fees yeah thank you for pointing that
(25:34) out and that’s definitely one of the main reasons why we really want to you know expand on the packages feature and just make it easier to use and more accessible all around in the system hey Josh before I advance to the next slide and you’ve got some more information here but there’s a question that came in um currently are are you able to sell a single package that offers both Court time and events yes so when you are setting up a package you will be able to choose eligible Court time El eligible lessons and also eligible event categories all
(26:06) within the same package um so we’re going to be setting up the total punches that are in that package there but you will be able to choose punch values and eligible Court times and event categories all within the same package there um there’s another question that just came in can packages be used to just load money onto an account no it can’t be used to load money onto an account right uh right now um there are probably other ways that we would want to do recommend doing that but um it’s just for things like Court time lesson
(26:42) Time Event categories it does not it is not available for leagues yet I do see a question in there about leagues no it is not available for League optins or anything like that but that’s a great suggestion we should think about that one all right so I’m gonna keep going I do see there’s a question in there about um guest waivers we are going to keep going and then I will come back to that guest waiver question at the end um but go ahead and take it away Josh and let’s talk about the member portal with packages yeah yeah so this page is just
(27:13) a quick view showing you where members will be able to get to that package page so this is going to be under billing packages and then when they get to the my packages page if there are any packages that are available for them to purchase they will see that purchase package button and if you want this page to be really accessible to your members maybe you really want to push packages now that they can be sold on the member portal you can go to this purchase package URL and you can grab that URL and you can make it a header on your
(27:46) member portal that way this is just a page that all members can very easily get to all right that was actually one of the questions that I did see come in um all right I will do you want me to keep going yeah yeah we can keep going right all right there’s another question in here about um packages so before we continue to the additional one um Can packages be for selling guest passes no now Sor yeah go ahead no go ahead I was just going to say yeah right now packages cannot be used to pay for guest fees whether for reservations or events
(28:23) the package would only be able to you would only be eligible to be used for fees that are for the specific member all right and let me just make sure we hit everything in the QI section in the chat I see some people posting questions um in the chat if you could uh try post the questions in the Q&A section they actually show up a little bit separately for us so they’re easier to follow and kind of keep in line that would be awesome um all right so I’m going to keep going and let’s talk about the next cool thing yeah so we have made
(29:00) some updates to the member registration widget I know a point of frustration for a lot of people was Prior there was not a way for the member to put their payment information if they were getting a membership that was paid and there was also no way to to require payment profile on the widget so now when you go to edit or create that member registration widget you’re going to see two new settings require membership on widget which will allow you to select one or more memberships to show on this widget here and that
(29:33) includes paid widgets so if a member selects a paid membership option they will now see the payment Fields the account type and the credit card information fields in order to pay for that membership directly from the widget and if you would like for members to save that payment profile when they arecreating their account through the membership or the member registration widget you can enable that required payment profile field as well um but just to clarify you do not need to enable required payment profile in order
(30:05) to show the payment Fields here you only need to enable that if you want the member to save that payment profile on their account yeah this was another highly requested item by a lot of our admins so super super excited that we’re able to get this out as well all right go ahead yeah and then we have some other additional features that we just wanted to point out here so one of them is now if you are on the pending refunds page and there is any refund that was skipped during the auto refund process you are now going to see an info
(30:41) icon next to that pending refund and you are going to get some additional information and that reasoning on why that specific refund was skipped during the auto refund process so if it exceeds the dollar amount if the refund was uh processed within that time range that was set up um you know if the member used a credit card and that credit card is no longer active if there’s any reason why that refund could not be processed during that that auto refund process you will get that reasoning there and we have also added some
(31:20) additional audit log tracking in the system this is actually a part of a bigger project where we just want to have allaround better audit log tracking for anything that is related to financials in the system so now if you go on the create page or if you go to the systemwide autog you’re going to see autog buttons for event categories tax rates coure costs point of sale instructor pricing reservation types lesson types recurring fees Point uh stringing and integrated payments I know that’s a long list and we do have more
(31:56) that are coming but I just know that we are working on making sure there is a lot more audit log tracking for anything that is related to financials in the system so you’ll be able to track all of that I did want to add with the audit log tracking I think Josh one of the things that you did when you were working on this was that we added an audit log button pretty much in all of the places where you can look at the audit log so if I’m on my integrated payments page there is now an audit log button within screens like that correct
(32:33) correct yeah so if you want to see what happened to those custom court costs and why they cost this way now you’ll be able to see see all of that information on when it was edited which system user made that edit and what was the actual edit that they were making um so yeah there will be those autog buttons on all of those pages yeah so just keep an eye out for those so if you’re ever like who made this change if you look in that screen somewhere and you see an autologue button we’ll have tracking for that feature all right so couple more items
(33:10) that we released um if you are an enterprise Enterprise is a um a new concept to court Reserve so if an Enterprise is an organization that is um one company with multiple locations under their umbrella so if we categorize you as an Enterprise um you now have the opportunity to be able to create new locations that you might be up um opening on an ongoing basis um from a template instead of creating a new location and setting up every single setting every single time you want to start that new location um so if you are
(33:42) interested in being a ble to do this and you’re going to be opening up a new club definitely um reach out to our support team because we can assist you in um getting you started with a location template and instruct you on how to do that basically we made it really easy um once you’re categorized as an Enterprise um the person that is your Enterprise Manager which is another role that we have added to the system if you have an Enterprise um has the opportunity to create a location template and it’s super easy you’re going to copy an
(34:14) existing location that you already have and it’s going to set up a template for you so anytime you want to make changes to that template for any new locations going forward you can go edit your template and then any new location you set up after that will take on the features of that location so um again if you’re looking for more information about setting up new locations that are in your Enterprise and you’re on that Enterprise um plan with us uh please reach out to our support team we can definitely get you more information on
(34:41) how to do that and then if you are a stripe customer so last fall we introduced stripe AC um and eche payment profiles and so uh we started to get at the end of the year and early of 2024 some uh support tickets around needing to have a verification process for accepting these I think there was maybe some Law changes and stuff like that financially um towards the end of last year beginning of this year and so now if you are utilizing stripe and you are taking Aand E checks um there is a verification process so when your players or your
(35:11) members go on the member portal and their AC e check information there’s some instant verification that they will go through when adding that account information and then from the admin side there’s also going to be some um micro deposit steps that you would have to go through I highly recommend having them go through and do it on the member portal if you can because then they can do that instant verification um the admin side on the micro deposits does take one to two business days just depending on how quickly those micro
(35:40) deposits uh depending on how quickly those micro deposits show up um is there a charge for this I’m assuming that means the stripe AE check no there is not a stripe there is not a fee for this this is included um with your stripe process so they are uh this is a requirement that we had to meet and so we went ahead and did the update in the system all right and again if you do have questions about this I did um update our stripe article very thoroughly when we did this release so um you can go to the uh knowledge based article just search for
(36:13) stripe um and there is a whole a East check section in our knowledge base on what all of the screens look like what your members are going to see all of the emails that they’re going to receive to verify that they’ve added um the a account to your system things like that okay so definitely take a look at that and then also you can reach out to our chat support team and they have information on this as well all right so that takes us to the end of the presentation slides that we had today there was one more question
(36:46) that came in about the kiosks um is the waiver kiosk only for guests or can members use it too Josh do you want to take that one yeah so the waiver kiosk is only going to be for guests or players that do not have an account at your organization if you are needing for members to sign waivers of any sort I would recommend taking a look at that front desk URL that we have under under waivers and agreements on the additional settings tab I know some organizations will have an iPad or a tablet that has that front desk URL open so that way if
(37:19) there is a member that needs to sign a waiver they can just do it really quickly on that tablet hey real real fast before we go and everybody jumps off this call we are trying to plan our next Catalyst which is a court Reserve user conference if you or someone from your team your front desk your whoever that might be would be interested in coming to one of our Catalyst events in the next six months can you just put in the Q&A or the chat really quick just raise your hand we’re just trying to get a count of how many
(37:54) people are interested we’ve got a lot of new features coming out in the next six months we love getting our um team together and teach you in person and the networking is fantastic I just definitely I’m trying to gather some interest so just let us know hey I’d be interested or I’d send my front desk or whatever that is and if you do come to a catalyst you get to uh we do all of our presentations uh live for you there so Josh and I are both there and a lot of our uh support team is also there as well so it’s
(38:22) definitely an opportunity to get a court Reserve boot camp on a lot of the features that we offer and how how to use in the system and also talk to other um other clubs just to see how are you doing things and there’s just a lot of a lot of ways that you can connect with people yeah I think it’s honestly I mean I know people love the what they learn but the NW working part like talking to other people who are doing things in your space whether it’s tennis pickle ball badminton whatever I think people get so much out of that and they have
(38:51) connections you know that they can go back to now and and have and so uh wow we got a lot of interest so that’s really cool um I do W to uh Kim there are a couple questions I just didn’t want us to miss them um in between all of the Catalyst interest right awesome thanks everybody I’m just going through and uh just marking some of those um okay so another question can players upload their photos into the app um with the new release no so uh right now the Avatar photos those are not something that um we currently have available to
(39:21) be uploaded in the member portal we desperately want to do this um it’s going to be a project that we probably work on very soon um I do have some mockups in a couple designs uh that we’ve worked on previously but we’re going to come back to that here pretty soon so hopefully we’ll be able to do that um in the near future um and is there a way to test the modern dashboard as an admin without members seeing it yet no there currently is not a way to do that if you switch to the modern dashboard and hit save um it is out
(39:52) there for everybody to see um we do have uh screenshots and things like that in our knowledge base um so if you wouldlike to prepare some information about what your members are going to see we I have seen clubs send out this information um and just tell everybody on this date we’re going to switch it over so just make sure you’re prepared we also Josh did an awesome video that is available in the knowledge base and on the YouTube channel as well um that walks through members how to book reservations on the modern dashboard
(40:20) through the new reservation create flow yeah and I’ll throw this out there again you know old Coast pickle ball Tim and I um if you want to go and add old Coast pickle ball or download old Coast pickle ball and kind of look at that modern dashboard flow and what it looks like feel free to do that just join as a non-member there’s no cost and then um you know you can kind of see that as well so um there is a question about Baseline costs for the brand branded mobile app does it vary uh we go into depth on that um in the Branded mobile
(40:49) app webinar um there is a base cost for setup on that so if you it is available to customers that are in the new pricing tier with the I believe it’s the the scale and the Enterprise plans and so if you upgrade to those tiers it is going to be included the Branded mobile app monthly is included for you in those tiers but to get it started in online and in the App Store there is an upfront cost um just a development fee that is with that and so we have all of that information in the webinar and then posted in the knowledge base as well
(41:23) there is a request a branded mobile app um knowledge based article available that is um has all of that information as well all right we just cleared out the Q&A section so let’s Jump Ahead um so Ash Ashley and our marketing team have been busy putting together an awesome new website that is available at court reserve.
(41:44) com webinars and so Ashley is going to be hosting along with some of our customer success team members Josh is going to be part of the panelist on these two so there’s going to be some webinars this fall just about um education and how to utilize Court Reserve in the best way possible for at your organization um the first one we have coming up will be next Wednesday July 31st at 12:00 p.m.
(42:09) Eastern if you are interested it’s going to be on member portal Mastery uh so definit uh definitely check this out if you’re looking at ways that you can update your member portal experience um maybe you know ways on improving your your website settings and things like that definitely give us check us out there but go to courr reserve.
(42:31) com webinars and the links to all of the registration will be in here as well um are there all of these webinars recorded that we can go back in reference later yes Ashley we’re going to be posting these on YouTube as we normally do yes and it’s going to be a little different because where you know when we do these webinars like what we did today it’s a it’s a lot of slides and a lot of screenshots but what we’re going to do for these new webinars that we’re calling spark um we’re actually going to go in and into the system and we’re
(43:02) going to teach you so this is going to be really good I know it’s hard to sit at your desk and try and do your dayto day but if you want to join one of these webinars or if you can at least watch it it’s going to be really good teaching and it’s going to allow you to really go in and see step by step if you want to learn more and how to change things and how to make improvements um so it’s going to be different but better and uh just trying to really help you guys even if you just do one more thing in the system and help improve your day-to-day
(43:31) that’s that’s what this is geared towards all right everybody well thank you so much for joining us today um again go to court reserve.com webinars and all of those webinars are going to be there we even actually updated this website yesterday and there is a link to jump to the bottom of the page where all of our upcoming new features uh webinars like this one are going to be posted as well we’ll still continue to announce them in newsletters and uh banners through your system so keep a look out for those but if you
(44:06) want to see what we have coming next in the plan for um all of our product releases go to court reserve.com webinars and those webinars are posted below this section okay awesome well I think that’s all we have for everybody today thank you so much for joining us um once we get done this call we will um go ahead and take that webinar recording and have it up on YouTube within the next 24 hours so keep keep an eye on our YouTube channel but thank you guys so much for joining and have a great rest of your day bye bye everybody

(00:00) happy Friday everyone it’s Ashley with court Reserve we are so excited you’re here today we’ve missed you it’s been a couple months since we’ve done a webinar and just to let you know this is being recorded we’re going to throw it up on the court Reserve YouTube channel soon and uh we actually have an entire fall and winter season coming of webinars there’s going to be so much great information we’re going to go over things so if you’re new or if if you’re not new we’re going to have some great stuff for you so Kim and Josh are here
(00:30) with me today and we’re going to go over I guess it’s Kim it’s my like new favorite thing to talk about is our branded mobile app and the new way to do reservations in court Reserve I know you’re excited I am uh our product team has been working on the Branded app and the new modern dashboard for a pretty long time now so we’re really excited to uh get this out and educate everybody on how to use it and what the Branded app is so if you want to put your questions in the uh chat while Kim’s going through we’re going to answer all your questions
(01:00) at the end Josh is going to be handling those questions and we’ll do those at the end so sit back and uh here we go so thanks so much for joining everyone as Ashley said um you can put any questions that you have in the QA we did review any questions and comments ahead of the webinar so we Tred to include some of the answers to those questions in the content um so hopefully all of those questions will be answered as I go through um but thank you again so much for joining and uh let’s Dive Right In um so welcome to the court Reserve
(01:30) branded mobile app um as I said uh the court Reserve branded mobile app is going to be an experience um that is customized to your club and your brand for your Club in the App Store so your Club will have its own mobile app link in the App Store um so you can direct your players to those links um and have them download your very own app so with the Branded mobile app you’re able to control your brand so your it’s your club’s identity aspects are customizable of the Branded app we’ll get into that here in a few
(02:06) minutes um the Branded app is also going to feature a lot of the amazing aspects of the current Court Reserve app we’ll cover those some in a few minutes here as well um but it’s simplified it’s one app one focus and your members are only able to access your club and your organization in the Branded app if you have multiple locations in your Enterprise they’ll be able to access only those clubs within your Enterprise and not be able to uh get into other clubs outside of your organization so it keeps the focus on you on your events on
(02:40) your reservations it’s becoming really an extension of your club and the way you do business and it’s a way for you to promote your brand and really again block out all of the noise that the user is going to experience so with the Brandon mobile app we have um updated a lot of the player experiences too so um a lot of the questions that we used to get um around we’re surrounding like registration and player onboarding so what is this experience going to be like for your players is this a seamless process for them to use the new branded app what
(03:19) does the transition look like so these are all really great questions so I want to walk you through some of the features that they’re going to see with the new branded app the simple answer is the only real transition that new app it’s a new app for them to download um in your marketing a promotion really your message should be you know download our new app and then we unfortunately can’t automatically push them to the new app but you can Market the app in and on the new simple experience and tell them where to go to get it so is the player
(03:52) onboarding easier yes do I need to explain to someone how to join my club if they’re elsewhere in the court Reserve network no we fixed some of these things with the Branded app is making reservations still simple and easy yes so one of the things I want to talk about first is player onboarding so with the Branded app we really were focused on trying to solve a problem here so when a new player comes to your club and they Exist Elsewhere in the court Reserve Network um it’s sometimes a little bit uh sometimes a little bit
(04:24) difficult to walk them through how to complete your signup process because they have to go to my organizations they have to go find a club it’s hard so we did we fixed that with the Branded mobile app and the player onboarding we’re also working on fixing that within the desktop and the signup form um but while we were building the Branded app process from scratch really one of our goals was to fix this problem in the player onboarding so we needed to create a more frictionless experience and that’s really one of our goals right now
(04:54) is to make the experience easier for your members so they can book more and then help you grow hey real quick I do have um something soas far as like whether they’re using an iPhone or the Android from the player standpoint what is that experience like is it the exact same experience it’s exactly the same both apps are going to be exactly the same no matter if they’re in the Android and app store or the app or the um the Android or the Apple App Store it’s the same same same app okay all right so the player onboarding
(05:26) process um they’re going to start with your splash screen okay so this is your splash screen this splash screen is customizable to an extent so really you’re going to send us an image of your Club we’ll get you know we can talk about the splash screen here in a little bit as well um but you’re going to send us the image of your Club this is or for your Club this is what your users are going to see first they’re going to um click get started and then they’re going to enter their email address okay so we’re going to actually do a database
(05:56) check to see if they exist anywhere in the player Network um if they already exist in your Club they know they’re login they’ll be able to log in no problem if they don’t if they’re not part of your club yet we’re going to actually show them a new onboarding experience where they won’t have to fill out that old um sign up form anymore if they’ll be able to go through your membership options and then join a membership in this new membership flow now Kim real quick I know that you’re doing such a great job you guys
(06:25) see here the old Coast pickle ball and if you been following Court Reserve you may or may not know that Tim and I did open up our own um pickleball facility here in St Augustine and if you would like to see what that looks like as far as the member flow Tim May kill me but you can go in and add old Coast pickle ball um and join us a non-member there’s no charge and then you can kind of look and see what it looks and feels like if you would like to do that um it’s not a problem yep so if you do go download the
(06:51) old Coast pickle ball you’re just going to go to your app store uh you’re going to search old Coast pickle ball and then can click this get started button and you can go through that player onboarding process Tim and Ashley do have a free non-visitor membership here so you’ll be able to uh take a look at that entire onboarding experience right and one thing that I just wanted to point out really quick is once you do have your branded app completed and on the App Store you will have a link in your organization to your
(07:19) specific app so if you are trying to segue members into your branded app app you will have a link that you can send out to your members perfect thanks so much Josh and you can actually you know do even more with that link as well you could turn it into a QR code you could have that QR code right there at your front desk players can scan that and then they would be taken right to the appropriate App Store in order to get that app as well um and I did see a question com in if you’re an existing member of the club
(07:53) they just log in with their Court Reserve info yep exactly um they’re going to just Lo in with their normal Court Reserve info as they would right now in the regular Court Reserve app so really the only transition is to just make sure that we’re marketing that new app and that you get them those links to the App Store so they can still download the BR they can download your app all right so the modern dashboard so we’ve been talking about the modern dashboard coming soon since about January I think um and this week on
(08:21) Tuesday we finally released it to all of our clubs in the release that we did this week so part of the Branded app experience involved wanting to provide a better dashboard experience for your members so we’ve reimagined the dashboard that they see on their main page at your organization so um they it has all of the same functions as the previous dashboard but it’s easier it looks better um I’m not going to go into the full setup right now on how to set up your modern dashboard if you um would like more information on this we do have
(08:53) a knowledge based article that was published with the release notes um we also are going to be doing a release webinar later this month at the end of July so we’ll have a link up for that here pretty soon as well but um we’ve added some you can notice that our the the modern dashboard looks a little bit different so we’ve added a weather widget up here you can put in your city and state up here so they know exactly what location that they’re looking at um it’s super easy to book a court find what events that they’re interested book
(09:24) of lesson if you’re using book of pro and then we’ve added those things that might be really important right on the front of your dashboard so if you’re using Global announcements they’re going to see an announcement section here where they can scroll through all of the announcements that you have posted for your Club um we’ve also got a my booking section down here so they’re going tosee a really cool card that has the name of the next event or when their next reservation is with the players in the family that they’re playing with or if
(09:48) they’re playing with other players they’ll be able to click that card and see all of the information about that reservation that’s upcoming and I also wanted to iterate the modern dashboard was just released this week to all clubs so don’t wait for your branded app to turn it on um definitely go check out the release notes or ping our live chat support team if you have any questions at all or if you want to learn more about that modern dashboard all right so let’s you know a lot of the same features from the court
(10:17) Reserve BR the court Reserve app are available in your branded app you’re going to be able to manage bookings from anywhere once inside players are still again going to going to get that great functionality that the court Reserve app offers and we’re still working on improving parts of the app too and our branded app with our uux and UI team so there’s going to be additional process improvements that we make throughout the rest of the year um just to really improve that overall process and the app experience more app features that you
(10:44) don’t want to miss with your branded app so if you’re not already familiar with them um push notifications are a huge part of using an app so you’re going to have your own app with your own app push notifications with the Branded app so we currently offer push notifications within Court Reserve when you get those notifications they look like they’re coming from Court Reserve but with push notifications on the Branded app these push notifications are going to come from your club so you can quickly communicate with players directly to
(11:14) their devices there’s important information that you want to make sure you get to them you have additional signups you need a sub something you can send all of that information via a push notification right to the user’s device so it’s it’s great for reminders important updates boost attendance we love push notifications um and so if you want to learn more about push notifications be sure to reach out to our support team we have a great article on how to get those set up as well you have player self checkin so on
(11:40) that modern dashboard um let me go back a couple sides here on that modern dashboard we’ve um repositioned the barcode or QR code to be right up at the top next to the player’s name so it’s still super easy to access and fine for players to use um if you are using those uh kiosk check-ins to avoid that front desk and uh get those players out on the court faster all right so those are some of the great features about the Brandon mobile app let’s get into how you can get your app in the app store how does my CL Club sign up and start the process
(12:14) of setting up my own branded app so these are some of the clubs that we already have um that have gone through the onboarding and development of their branded mobile app we have others in the pipeline but we wanted to get you the information on how to get yourself your own app as well so to request a branded mobile app your organization needs to have migrated to our new pricing structure that we released early June um if you are not familiar with that information Josh has gone ahead and posted a link in the chat
(12:43) for the webinar um it’s Court reserve.com pricing so the Branded mobile app is going to be included in the scale and the Enterprise plans so the um process on how to migrate to this new pricing is available in that site so you’ll definitely want to go through and review that but once your organization is on the scaler Enterprise plans there’s going to be a request process through the add-on and we in the new pricing tier we’ve renamed it the additional features section of your court Reserve account so the first step
(13:14) in this process is going to be requesting your branded app um so we’ve made it really easy for you in that add-on section or additional features section there’s going to be a button that says request my branded mobile app so you’re going to complete an intake form that provides you uh that will provide us with things like your logo your splash screen what do you want your app to be called in the App Store your app store’s description primary colors Etc all of that information about your brand we’re going to take in that
(13:45) form next our development team is going to review that form and then they’re going to reach out to you if there’s any questions about the information that you submit we have you know they have reached out to a couple customers just saying hey your splash screen um maybe we need a different image or something like that so we’ll review all of that information to make sure it’s going to display the best on the App Store now the next part of it is the development piece so once our development team has moved your app to
(14:14) in progress your status inside your add-on section is actually going tochange so you’ll be able to track your progress throughout the entire app process in that add-on in the add-on sour the additional features page it’ll go from requested to um in progress and so you’ll be able to kind of know where you sit in that pipeline um right now our turnaround time is about a week so once it gets into development and that in progress stage usually within a week you’re going to be um you’re going to have that app ready for you once that
(14:43) app switches into the impr progress stage we are going to add a one-time development fee that fee is $4.99 um to your subscription this is just to get the app up and running and into the App Store um if you have an Enterprise we’re only going to be charging you one fee it’s not per location it’s just a one-time fee and then remember we’re managing this app for you so one of the perks of having that Court Reserve branded mobile app is we’re managing any app updates that need to be made as far as technology and
(15:12) things like that so you don’t have to worry about any of that piece as well so Kim that $499 is a one-time fee to get your app up and in the app store and then that that was a great Point too because anytime we make adjustments or add new features into the court Reserve uh platform um your app’s automatically going to update just like it does today and so there won’t be anything you’ll have to do we take care of that for you um so yes again it is that onetime development fee the it’s really the only other cost associated with this other
(15:42) than upgrading to that new um scaler Enterprise plan um and again there is a whole article too about this entire request process in our knowledge base if you go to knowledge base and search request a branded app that article is going to pop up for you you’ll be able to review it so once that app gets through the development phase again that turnaround time is About a Week um so once that gets through the development phase your app is going to switch to a status of accepted and released and so at that point it’s going to be released
(16:13) to the App Store once we release it to the App Store the admins that complete the app or the app form are going to get an email just to let you know the process is completed we’ve got this email that goes out lets you know that it’s done and it’s ready in that email are going to be links to both the Google Play and the Apple Play Store so you can go in and you can review that app if there’s something about it that we need to tweak we can easily pull it back so it won’t stay published out there while we fix something if you want to switch out your
(16:43) splash screen or something like that um but you will you know at that point you do know that your app is ready to go and it’s on its way so um again about a week then you’re ready to play it’s a super simple process um as long as we get the information that we need and um yeah we’re we’re ready for apps um Josh and Ashley was there anything that we needed to cover on the QA section or if you guys have questions please please pop those in the chat and we can uh answer any questions yeah I think uh one of the
(17:13) things that I want to make sure everybody knows is the new modern dashboard what Kim is showing on the screen right now with the weather and the way the buttons look and the global announcement you do not have to have the Branded mobile app to use the new modern dashboard that is available in the current Court Reserve um platform um that um you can go out to live chat and we can show you how to turn that on for your folks now yeah we released that this week on Tuesday on July 9th um so you’re going to go into your settings
(17:43) page and there is a button on the member portal row that says mobile now and you can actually easily go ahead and switch that on um as far as the modern dashboard goes a lot of this as Ashley said a lot of this is customizable so you can um choose to add the city state here you can choose to add the weather widget here the weather widget is going to just uh you’re going to put in a zip code and it’ll pull through um a weather app that’s going to pull based on that zip code what the current weather conditions are um if you have a if you
(18:15) don’t have any announcements posted the announcements row is going to disappear so uh you know it’s not always going to look like this just depending on you know you have currently populated into your system there are some questions I think that would be good to just go over um the app does not cost anything to the player um the club the facility if you want the Branded mobile app it is that $4.
(18:38) 99 one time fee um and then you do have to be on one of those new um plans that Kim talked about earlier you can go out to court reserve.com and look at the pricing page and that’s where you’ll find that information um let’s see what else uh it says that you know in the Enterprise plan it could take up a month um for the app to be published in the App Store that was just because you knowright now we’re working on a week if we get a hundred of you folks today it might take a couple weeks yeah so and we’ll do our best and and we’ll communicate well with you about what
(19:10) that looks like yeah right now our turnaround time is about is About a Week give or take you know if there’s any tweaks and stuff that are being made right now this is a great question can you clarify what are you getting with the Branded app well you’re getting the ability to set yourself apart in your community so when your players come to your front desk it’s all about your branding it’s not about court reserve it wasn’t about court Reserve in the beginning but court Reserve started out with our own app correct and so now it’s
(19:39) all about your branding what you want your players to to to look at every day so if you want your players to look at old Coast pickle ball or Sam’s pickle ball Club then get the Branded mobile app because that is just going to continue to push your brand and your customer and potential customers faces all day long the entire court Reserve platform the app everything still works the same now the only difference is is if you decide to be you know with the new modern dashboard then you get the new modern dashboard you don’t have to
(20:07) use the new modern dashboard but it is slick and we’re using it at Old coast and I’m telling you it’s a it’s a it’s a nicer version of Court reserve on the app for sure yeah with the modern dashboard I just wanted to say we we kind of designed the brand app also with the modern dashboard in mind so they they really go together so you don’t have to use it if you do get the Branded app next week you do have to go enable this yourself we don’t enable the modern dashboard for you um so again it is an option there’s there’s a lot of
(20:35) customizable options in here so cim a great question you know it we require the customer to now go to either our grow or scale plans so what’s the process by which they would want to choose that plan so that they can start the process um if they do want to start that process they do need to reach out to our Live support team um if you are currently not a subscribed customer I believe you can reach out to your engagement team representative and they can get you set up with that um but if you do want to go ahead and switch and again it was the um
(21:08) scale or the Enterprise plans the top two tiers tiers three and four um that this branded a mobile app comes with so if you do want to start the process in switching up and getting on that tier you’re just going to want to reach out to your life support team and they’ll get you started on that uh new process so here’s another question K asked where does the happenings information comes so if you actually look at at Kim’s picture of the mobile app happenings is just renaming events so in court Reserve you can rename events programming and and
(21:38) Kim just happened to rename hers happening so you can go and rename that um as well so if you want to do that I’ll just say if you want to do that that’s in the general uh if you go to settings General that first button in the top row you can rename what your events are called in that section so this club again did happenings uh my previous club that I worked at we called it programming so you can call it whatever you want does the app have any offline functionality I mean it’s an app I’m pretty sure you would still need Wi-Fi
(22:09) or yeah you still need to have some connection to the internet in order to make the app work because that’s the whole piece on booking reservations and stuff it does have to be tied to our system so let me ask you a question so I’m a player and I play at Old Coast pickle ball okay so I’m using the Branded mobile app at Old Coast as a player well but I also play at a couple other facilities that don’t have the Branded mobile app they still have the court Reserve app what does that process look like for me as a player well for
(22:38) you as a player um you know you can still use that Court Reserve app if you want there’s nothing we’re going to do to force the player away from the court Reserve app at this time um so if they still want to use the court Reserve app they can but really the goal would be to Market your branded app so your players you know are directed to that app so they have your link in the App Store and that you know everything you do says you don’t want to because when we give you um information on how to use the court Reserve app we’re saying to your players
(23:09) download the court Reserve app to use Mike’s pickle ball Club um and down and and make reservations but now you can actually say to those players go find my app in the app store here’s the link to download it and they can download it directly to your phone so some of the clubs that were were uh that I’ve seen that have been sending out information are saying hey on August 1st we’re launching our brand new app here is the information on how to download it clickhere download it in the app store and then really it’s you can you can play
(23:35) off of it as a new feature that you’re giving your your customers and so they don’t have to know that this isn’t a court Reserve app the only Court Reserve branding that they’re seeing on here is that it’s powered by Court Reserve so it’s you want to Market it as your app and your brand and this is something that you are doing as an initiative at your facility um but if they don’t switch you know we can’t force them to switch yeah that’s true and and it’s your same platform it’s your same court Reserve platform so once the Branded mobile apps
(24:03) in the store than anything that you do it’s it’s just like the same all same all it’s it’s nothing nothing new for sure um we’ve had a couple questions about where to turn on the modern or new dashboard within the court Reserve portal with without going into the is that pretty easy for you just to explain I could talk you through that um so if you’re in your court Reserve app or Court Reserve portal right now you’re on that admin desktop you’re going to go to settings on the Le hand side of your screen scroll down it’s a blue row uh
(24:34) for portal settings we’ve actually extracted the mobile settings that were previously in website settings to be their own button so at the end of that portal settings row there’s a blue button that says mobile and you want to click mobile and then in drop down there is a setting for modern dashboard just click modern dashboard and you can turn it on right now um some of our clubs that are been early adopters of the modern dashboard have um kind of given their their uh guests some some leeway and just let them know that the
(25:02) dashboard’s going to be changing on this date kind of thing so you know some people are a little bit uh not as quick to to adopt change so you know you can you can kind of play that one as you need to because you know your customers best what people don’t like change understand all right let’s keep going um do we get SEO benefits search engine optimization if we use the new Brandon mobile app um I will have to look into that question I’m not sure that we’ll we’ll add that and we will follow up with you after the webinar
(25:35) yeah that’s a question I don’t know the answer to either um all right let’s see um so I’m a seasonal Club how does the pricing work for offseason will the app still be functional well if we’ll we’ll have to take that one offline too I think we do have a new process for what seasonal looks like um and and what that might look like for the Branded app as well uh we’ll have to take that question offline um how often okay this is a question how often do you expect users needing to upgrade their app well here’s the thing about court Reserve nobody has
(26:10) to upgrade right now and I would assume that in the future Kim when we do upgrades in the court Reserve people are not going to have to upgrade or download your app is that true that’s true so when we update the court Reserve app our development team is pushing out you know a new a new app to the App Store and so by default most users are set to update their apps automatically I know mind do on my phone there’s you know some users that turn off that automatic updates for apps but majority of people are going to
(26:40) have a apps update automatically if they have their their settings set um if you’re so when we push an update to the App Store those apps should already be updating then automatically and you shouldn’t have to tell people to go update their app now a lot of times if you come to support and you say my user’s having a problem with their app like X Y and Z is happening a lot of times one of the first things we’re going to do is to say well let’s make sure that their app is updated with the latest version of the app um sometimes
(27:15) you know we found that people are turning off that setting that automatically updates um new apps and so a lot of times if they get that new app and it updates those features are fixed um so really a lot of people aren’t going to experience any downtime if an app is updated um it’s just going to kind of update as a new app and generally we’re not logging players out too when we update an app so usually there’s an uninterrupted experience in that so uh we just want to go over this one more time because we keep getting
(27:42) questions so cour Reserve we do have four new pricing plans we’re trying to make pricing easier and so if you go out to court reserve.com you can/ pricing or if you just go to courr reserve.com and search for pricing you do in order to get the new Brandon mobile app have to be in the scale or the Enterprise plan and if you actually click on that page and scroll all the way down you’ll see where the little check boxes are for the Brandon mobile app and there is a onetime fee $4.99 for the Brandon mobile app because
(28:13) you’d be surprised what the fees are to get your app in the app store so um okay let’s keep going so if if I have theBranded mobile app and my players are already in court reserved for with other clubs if they basically already have an email and an account in another club then how do they get in to our club do they just log in and use their email or how do they do that yeah so we’ve that’s one of the player onboarding um things that we’ve tried to make uh a lot better with the Branded app again we’re working
(28:42) on that right now with the court Reserve um customer signin process or or customer request access process so we’re working on that with the regular Court Reserve side right now but with the Branded app we really started there to improve that process so if a new customer they’ve never been to your facility before comes to the Branded app and they want to get started and create an account we’re not going to send them through that whole roundabout process of having to go to my organizations having to find a club and then look for you
(29:11) they’re going to be able to click Start get get started so you can go to Old Coast pickle ball click get started enter your email address we’re going to do a check of the database to see if your email address lives anywhere else at any other club in the court Reserve database if it does exist we’re going to prompt that user to log in so they can log into their account basically prior to joining your club and then they can join your Club so we we kind of do a little bit of a A loop-de-loop in the process so to speak on the back end
(29:43) where we you know feed them through a different flow if they don’t um if they don’t belong at your club yet but it’s going to look exactly the same to them as if they were a user that’s never been to a court Reserve facility before so it’s really simple get started enter your email address to see if you are exist anywhere in the court Reserve System and then we’ll take them through the signup form process from there then they can join the membership options and then they get uh propelled into your into your organization and your
(30:14) dashboard so here’s a question if we were to start a new club and immediately opt into the Branded mobile app will the club still be accessible within Court reserve for those who already have court Reserve accounts yeah yes yes so your your your Club will still be accessible on the um find a club database so if they go into the desktop app and they’re they’re typing in on the find a club they’re typing in your club they’re still going to find it um there’s nothing going to there’s right now nothing venting them
(30:45) from still using the court Reserve app but if you’re a brand new club and you’ve never introduced them to the court Reserve app you know they’re they’re they’re going to download your app first and they’re going to start using your app from day one so this is a a great question um how much work has gone into allowing font sizes to expand a lot of our members need up need a larger font size H that’s an interesting question um we did just do um an upgrade to the font in the system the font that we were using last
(31:13) year um just we weren’t we weren’t very happy with the way that it was displaying we did just change the font in the last month um to a new font called inter um but we haven’t you know we we haven’t looked at ways of allowing the organization to customize the font size um so yeah I’m not really familiar with with allowing folks to customize their own font within the system well I know on my iPhone um I can say that you know I’m 46 everybody knows I’m 46 it’s fine but my eyes have not they don’t they’re not as good as they used to be
(31:50) so in my iPhone I can actually go in and increase my font size and I’ll have to play with that on the court Reserve or the old Coast app and see if that actually carries across yeah we’re doing a lot with a seib accessibility and stuff like that right now too so we’ll we’ll definitely look into what what can be done if the user is updating their font sizes and stuff throughout throughout the app Josh did you have something to I was just going to add that yeah typically you can see that in your in your phone settings and I’m pretty sure
(32:20) with the iPhone you can now um expand the font size appt so that may be something worth looking into yeah cool okay all right another good question uh once we switch on the modern dashboard will it apply to all of our club users both staff and players so yes it will they will not have to do anything if you turn it on everybody gets the new modern dashboard yes so I do want to expand on that so just know that once you switch to the modern dashboard it’s live immediately um so you can go test it on your phone right now but it’s going to
(32:56) be it’s going to be live for everybody else that looks at your organization too it only hits the member facing side though so if you’re on the admin side it’s still going to look the same we haven’t done anything with the admin dashboard yet excuse me um and so it’s only going to affect that player sideyes once you make that switch there’s not like a test mode or go live there it it goes live immediately as soon as you hit save so here’s a question from an anonymous person uh asking about our pricing change and I can tell you that
(33:26) Court Reserve we turn eight years old next month actually um and it’s just been quite the journey for um not my only myself and Tim but for our entire team and we’ve always tried to be really conscious about staying um with a great pricing plan that really supports what you guys are trying to do and of course things get costlier and we need to hire people and sometimes we have to change and the reason that we went to the four tiered pricing model is because we wanted to make it easier on you so that you could pick the plan that you need in
(33:56) order to run your facility and that those are the things that you need for your facility and it wasn’t the almost I don’t want to say nickel and dime but almost like the menu like the all a cart well if I have this many courts or this many instructors or if I want to use point of sale we are trying to make it easier and so the question that this person said is will we need to pick a new plan not right now if you don’t need anything else in those other packages and you like your pricing where you are you’re good at some point um not this
(34:27) year but possibly next year well you have to move to a new plan it is possible again you have to know and you don’t because I mean I don’t know who you are but like we are so conscious about how we run Court reserve and try and keep things lean and try and keep it lean for you and so hopefully um with what we’re doing now on pricing um is just easier for you and allows you to make good business decisions as well so um the next question let’s see my question is more about how the fonts expand and how your ux works against
(35:00) that right now I think the font is the font we’ll take that back Mike it’s not it’s a great question um and we’ll we’ll have to to think about some more of that yeah we we have a a really really awesome ux and UI team that that’s been doing some amazing work and so we’ll we’ll see what we can do about uh you know making a lot of this accessibility stuff uh visual for everyone yes for sure um okay well wow we’ve gotten through all of the questions it’s only 135 I know what’s next Kim well Josh and I are going to be hosting a new features
(35:34) webinar and Josh I yeah there it is Friday July 26 uh 12: PM Eastern uh Josh just put up the registration Link in the chat so if you don’t know where the chat section is is separate from the QA section uh hover up into the top of your Zoom window if you’re viewing me in full screen um there’s a bubble that says chat so he posted the pricing Link in there and then also just posted the webinar uh in there as well to the register for the new features webinar so we again like I said earlier in the week we released um a lot of new features a
(36:13) lot of things that we’ve been really anticipating getting to customers some things that are going to make admin’s lives a whole lot easier just again creating less friction and allowing people to just easily join your organization there’s some stuff in there about that there’s info in um the release notes so if you don’t know where the release notes are in your court Reserve admin Side Up in the top right corner there is a megaphone icon next to your name so you can go click that megaphone icon and look at all of the
(36:40) release notes that we have had um forever in court Reserve but the most recent one is going to be the first one that you see um we an we released a lot of really exciting things on Tuesday like the modern dashboard um we have a brand new guest waiver kiosk um so for the first time ever in court Reserve with a waiver you’re able to uh really do a guest intake form and have them sign a waiver um and then we’ve also updated the member registration widget to take a payment with it so many great things this month we are super excited
(37:11) about um be on the lookout we will be sending out more information with the registration link so if you don’t grab it today you will be able to get it in the court Reserve admin Community Facebook group we’ll have um probably another webinar uh banner up at the top of the screen here pretty soon as well and there’ll be invitations to that and emails okay well it seems that our webinar chat has been disabled and nobody can see the awesome stuff Josh is posting so sorry about that everybody what what we’ll do is um we have all of
(37:40) your emails and what we will do is we will send you guys out a special email so you can get first dibs on a seat um for the July 26th webinar so give us a couple hours and we’ll send you an email sorry about that sorry about that everybody all right let’s see um somebody said are there other people in the market to create these types of apps that you are aware of we think this is impressive we think we’re pretty impressive too actually yeah we spend alot of time in our development team is amazing there are people that you can go
(38:14) to to build your own app it’s probably going to cost a lot more than going and upgrading your plan and paying $4.99 uh development fee though and then we also do any of the maintenance on your app as well so um just be aware of that yeah uh we do have a question if they go to the modern dashboard and they don’t like it as a club can they go back y absolutely be aware with sorry let me add another thing to the modern dashboard there so with the modern dashboard is also the the new create reservation flow so I
(38:41) highly recommend you check out the article Josh uh my co-pilot here did an amazing video on creating reservations with the modern dashboard and how to set up that modern dashboard um so just make sure you take a look at that um but that create reservation process is so much better and it is available only with the modern dashboard so if you turn off the modern dashboard you’re also going to lose that create reservation but you can turn it off and turn it on as you need to and you know since you guys have hung
(39:10) out with this this far it’s 140 I felt that you know we take just a minute to kind of tell you some things that are coming because I mean again uh yes the the webinar is going to be recorded it’ll be up in YouTube you know give us a day to do that sometimes it’s hard to get things up in YouTube quickly um but what what’s coming in the next you know couple of months sometimes we always cringe about stuff like that um but again we um are integrating with a company uh that has video recording called save my place
(39:39) if you have not heard of save my play Mike and I’m talking to you um it is an incredible company we actually use this at Old Coast pickall they have fantastic cameras that uh The Once you walk in as a player you can actually uh download hit the QR code and um record your session on your court it will send you an email um the the the camera quality is fantastic and we actually if you go out to YouTube you can look for old Coast pickle ball um we have two YouTube channels because we have court one and Court two and you can watch some of the
(40:14) videos from save my plate it it’s incredible um we have a new emailer system coming where you can put I mean I’ve seen a prototype of this Cam and it looks amazing where we’re going to be able to do that and just a lot of great things um that we’re working on that you know we hate sometimes that we have to take things off that we’ve said that we know we need to get out there uh but just know our product team is amazing you’re talking to two of them today Josh and Kim and they really are working really hard to get everything um as
(40:49) quickly because you don’t want something that’s crap and it’s just not who we are uh we are going to test test test it and we’re gonna perfect it before it comes out for sure so um like additional things coming to the platform too I know Tim is Tim is working with a couple companies to just try and bring really cool and innovative things to the platform like Integrations with companies like save my play and other ones out there as well so we’re we’re constantly looking into what’s new what’s exciting what’s going to bring
(41:21) value to players uh at your facility as well yes for sure and uh just to say quickly um we are getting ready to do a lot of Court Reserve travel uh we’re GNA if you are a pickle ball facility we are going to pickle con we’re going to have a court Reserve tech room so in the next couple weeks um be looking um in our newsletter um for a way to go out and actually book a one-on-one time with us um if you’re going out to the US PTA tennis conference out in Palm Desert in September the legend himself Josh Willie
(41:49) is going to be out there we’re going to do the same thing um we are really trying to get to different areas of the country so that even if you even if you don’t go to the conference book a time with us come see us for 45 minutes right let us sit down with you um and so again we’re going to do what we’re doing the WTN integration duper’s already in the system so there’s just so much stuff coming um and we just want to meet more of you and spend more time with you and make sure you’re using the most out of court Reserve so yeah we actually have a
(42:23) meeting next week with uh WTN Integrations we pretty excited to get get all of that into our system yes for sure all right everybody well I think that’s all I’ve got today how about you yeah me too it was awesome all of the questions and everything everybody if you have questions that we didn’t answer or if you think of something else after please reach out to our live chat support team um they’ll ping us we can come talk to you um if you think of anything else that uh that we didn’t answer for you okay happy weekend stay
(42:56) hydrated it’s hot have a great weekend bye everybody bye everybody