CourtReserve Player Onboarding: A Racquet Club Guide to Smooth Player Setup

When players onboard smoothly in CourtReserve, adoption takes off — they book more, engage more, and lean on staff less. Yet many members get tripped up on the basics — like logging in for the first time, downloading the app, or making that first booking.

That’s why we put together this guide. Inside, you’ll find tactical steps and plug-and-play resources to help your players clear the learning curve quickly and start experiencing the convenience of CourtReserve from day one.

Let’s jump right in.

How to help your players get started with CourtReserve

Here are four steps your club can take to remove friction and help players hit the ground running with CourtReserve.

1. Announce the change
2. Share the right resources
3. Walk players through their first action
4. Offer continued support

1. Announce the change

If your club is switching to CourtReserve or rolling it out while already in operation, the first step is making sure members know what’s coming. A clear announcement sets expectations, reduces confusion, and helps players feel excited about the upgrade rather than overwhelmed.

When sharing the news, focus on what players gain:

• Easy booking – reserve courts in seconds from their phone or computer.
• Faster updates – stay informed with real-time schedule changes and event details.
• Mobile convenience – access everything they need in one app, anytime, anywhere.

Consider sending a launch email, posting flyers or QR codes around the facility, and sharing the announcement through the channels your players already use (club newsletter, social groups, or even court-side).

2. Share the right resources

CourtReserve offers a player resource library packed with clear, step-by-step guides and tutorials that simplify setup.

By sharing these resources with your players early on, you’ll save time answering common questions, reduce support requests, and help players feel confident navigating the platform.

Here are some CourtReserve Quick Start Guides:

• Player Packet – Training Resources (Includes links to all player training guides + videos)
• Player FAQs
• Players Quick Start Guide – Mobile App
• Video Tutorial: How to Use CourtReserve (Mobile App)
• Video Tutorial: Member Portal Training​

It’s important to make these resources easy for players to find. Consider embedding the video on your website, including links in your welcome packet, or sending them in an onboarding email. 

The easier these resources are to access, the smoother the onboarding process will be.

3. Walk players through their first action

The hardest part of adopting something new is often just getting started. 

Guiding players through their first login, booking, and so on helps set them up for success and eases the stress of learning a new platform.

Here are a few proven ways to walk players through that first action:

• Start with the CourtReserve mobile app
  Encourage players to use the CourtReserve mobile app so they see the platform’s value on day one. It’s their always-available hub for bookings, events, payments, and account management — giving them instant control over their experience. That early convenience builds player habits that drive retention and reduce admin work.

• Send an onboarding email
  Include direct links to your member portal or mobile app, step-by-step login instructions for first-time users, and add links to helpful CourtReserve resources.

• Create a welcome packet
  Build a packet with your policies, staff contacts, and quick setup instructions so players have all the info they need to succeed in one place.

• Offer a live demo
  Host a short in-person demo or Zoom session to walk players through logging in and booking their first court. 

By helping players complete one of these actions, you give them a “quick win” that makes the platform feel intuitive and easy — reducing hesitation around using CourtReserve.

4. Offer continued support

Even after players get set up, questions will continue to come up. Offering simple, ongoing support keeps small issues from becoming big player frustrations and reduces the workload on your staff.

Here are some strategies to consider:

• Send targeted reminders
  Use push notifications, in-app messages, or emails to re-engage inactive players and send reminders about core actions like booking courts, finding events, or canceling reservations.

• Train front desk staff
  Make sure staff can confidently answer common questions like “How do I log in?” or “Where do I download the app?”

• Create a FAQ page on your website
  Setup a a resource page with answers to recurring questions, including:
  • How do I create a CourtReserve account?
  • Do I need the app to book?
  • How do I reset my password?

Ongoing support ensures players don’t just try CourtReserve once — they continue using it with confidence, leading to smoother adoption and fewer headaches for your staff.

Why player onboarding matters

Onboarding is one of the first touchpoints your tennis or pickleball club has with players. As such, it plays a vital role in shaping their experience from day one. 

When done thoughtfully, the impact of onboarding pays off long after the first login by making life easier for your players and staff.

Here’s the impact of strong onboarding:

• Builds player trust early on – A smooth start shows players your club is organized and invested in their experience.

• Enhances player experience – Players enjoy faster booking, clearer communication, and less frustration.

• Reduces repeat questions – Clear onboarding reduces repetitive questions, frequent support requests, and constant troubleshooting.

• Improves staff efficiency – With fewer interruptions, your team can focus on programs, club growth, and serving players.

• Encourages long-term engagement and increases retention – Players who feel supported from the start are more likely to keep booking, attending, and staying active.

The start of a better player experience

Onboarding helps remove the barrier between players and the benefits of using CourtReserve. 

Once players take those first steps, they unlock everything the platform was built to deliver: online bookings, real-time updates, simple event sign-ups, and self-service account management.

That early success builds confidence and fuels adoption, making CourtReserve the natural hub for both players and staff. The result is a club that runs smoother, communicates better, and delivers the modern experience players expect.