CourtReserve Webinars

(0:02) just quickly to go through the agenda
(0:04) today we’re going to do a very quick
(0:06) background on Go tab uh a very quick
(0:09) background on court Reserve then we’re
(0:11) going to get into the demo we’re GNA
(0:12) have open Q&A and we are making a
(0:16) recording available so there don’t worry
(0:18) if you can’t stay for the till the end
(0:20) we can uh we’ll definitely be sending
(0:22) out the
(0:23) recording and with that I’m going to
(0:25) introduce Kim and Adam our presenters
(0:27) today hi everybody I’m Kim I am a
(0:30) product owner here at court reserve and
(0:32) I’ll will be taking you through the
(0:34) court Reserve piece of today’s demo um
(0:36) we’re really excited to be able to bring
(0:38) this food and beverage option to our
(0:40) court Reserve
(0:42) customers and I am Adam how um I am a
(0:46) solution engineer with goab um excited
(0:49) to be able to expand our presence in
(0:52) this type of a environment um that we
(0:55) really excel in regarding being able to
(0:59) customize the ordering experience for
(1:01) guests especially in an entertainment
(1:02) type venue um so happy to happy to be
(1:06) here and um go through go through that
(1:08) entire
(1:09) process uh a little bit more about goab
(1:12) in general I mean goab is an
(1:14) entertainment Commerce platform um that
(1:16) is really designed for um venues that
(1:20) want as many options as possible to
(1:22) provide different sources of ordering
(1:25) experiences um throughout the time that
(1:28) the guest is there whether they’re
(1:29) moving around around from court to court
(1:31) um or ordering from a bar ordering from
(1:33) you know a full service environment uh
(1:35) it’s really meant to be a very flexible
(1:38) option that is able to be molded to the
(1:40) environment in which you are presenting
(1:43) instead of forcing your hand to use a
(1:45) system that is only meant to work in one
(1:48) particular area so we really put the
(1:50) guest experience first giving them
(1:52) options on how to order where to order
(1:55) from um and then providing different
(1:57) forms of of payment obviously one of the
(2:00) major parts of this integration with
(2:02) court Reserve um will be front and
(2:03) center during uh during this
(2:05) demonstration as
(2:10) well all right and then on the court
(2:13) Reserve side of it um Court Reserve is a
(2:17) um Club management platform for uh our
(2:20) primary target of pickleball and Tennis
(2:22) facilities and so our platform allows
(2:25) organizations to have memberships allows
(2:28) players to book Courts online you can
(2:30) also utilize our platform to manage your
(2:33) event registrations and your player
(2:36) experience uh through a desktop option
(2:38) but also a very convenient mobile app we
(2:40) also have a branded mobile app that we
(2:42) can customize to your organizations and
(2:45) it’s just a really great tool to be able
(2:47) to manage uh that member experience for
(2:50) these
(2:51) facilities thank you cim and I should
(2:53) have introduce Josh uh Willie from core
(2:56) Reserve uh Josh you want to say hi hello
(2:59) hello everybody I will be handling the
(3:01) Q&A today so if anybody has any
(3:04) questions I’ll be stopping Adam or Kim
(3:07) to get those questions answered for you
(3:09) all thank
(3:10) you all right Adam you’re up yeah so as
(3:15) I mentioned goab uh handles that guest
(3:18) experience um mostly revolving around
(3:21) the uh food and beverage aspect uh of
(3:24) the of of this of the situation or of
(3:26) your concept um I’m going to go ahead
(3:28) and throw my screen up here real quick
(3:31) um so what everybody’s looking at here
(3:34) um is a couple different versions of
(3:36) what you would see from uh from
(3:38) different perspectives um we’re going to
(3:40) spend the start of time here in the
(3:42) middle um this is going to represent our
(3:45) pocket point of sale or handheld
(3:46) ordering devices um where you know the
(3:49) very mobile the uh your servers or
(3:51) bartenders can move around and add to
(3:54) order take payments on directly on that
(3:57) device um in lie of a counter style
(4:00) point of sale um over on the left you’re
(4:02) going to see a version of our kitchen
(4:04) display system or KDS U where all of
(4:07) your orders are going to print into um
(4:10) digitally um and make them a little bit
(4:11) more interactive and create a source of
(4:15) Truth um for all of your orders coming
(4:17) into different areas and then we have
(4:19) our QR ordering portion over here on the
(4:21) right and this is where guests would
(4:23) come in and start their own tabs by
(4:24) scanning a QR code and what really
(4:27) allows what really kind of stands out um
(4:30) in the experience with Go tab is that
(4:32) the tab will follow the guest around
(4:34) throughout the venue so if you start a
(4:36) tab at you know at the bar area or at a
(4:38) cocktail table um and then move to a
(4:41) court where you’re still allowing people
(4:42) to place orders um you can scan into
(4:44) different QR codes in the not without
(4:47) having to create separate tabs or
(4:49) separate transactions throughout your
(4:51) experience um so I do have a tab open
(4:53) already we’re going to kind of simulate
(4:55) the idea of what everybody would see so
(4:58) as you come in you can scan a QR code
(5:00) from your phone um if you have a tab
(5:02) open already it’ll just bring you to the
(5:05) menus that you’re making available which
(5:06) you can present and however you like um
(5:09) we present mostly with these nice big
(5:12) pictures so you can kind of really shine
(5:14) show your entire menu what’s uh what’s
(5:16) available um what’s nice is that you can
(5:18) filter out what items are available
(5:20) based on where they’re scanning into so
(5:22) again if you are do are allowing people
(5:24) to order from like the court area or the
(5:26) the the space around the court area but
(5:28) you don’t want them to order a certain
(5:29) items you can make certain menus
(5:31) available from that area that’s
(5:32) different from like the bar or or any
(5:35) kind of dining area that you might have
(5:37) um so as you come in as you start that
(5:40) tab you’re going to go ahead and put
(5:42) you’ll have to put a card on file um but
(5:44) we’ll get to the point where you know
(5:46) your members are going to be able to
(5:47) close out their tab to that Court
(5:49) Reserve membership um so what’s nice too
(5:52) is here is I have the ability to access
(5:55) this tab from my phone but it also lives
(5:57) on the point of s so your servers your
(5:59) bartenders you still have the ability to
(6:02) go ahead and go up to the bar and add to
(6:03) your tab in that way um and it’ll be
(6:06) very transparent as to where these
(6:08) orders came from so as I as I come in
(6:10) here and add some food items um you know
(6:13) I’m going to say no breadcrumbs on these
(6:14) mac and cheese um you can you show that
(6:17) cart here that’s going to be on your on
(6:19) your phone send that order in and that
(6:21) order is going to come right into the
(6:23) KDs and you’ll notice that we have um
(6:26) all those items that I just ordered from
(6:28) my phone are showing up on the point of
(6:29) S as well so if I did want to you know
(6:31) converse with my server that comes over
(6:33) with their handheld and they want to add
(6:35) in you know something else they have the
(6:37) ability to do that in real time as well
(6:40) and that updates on their tab um from
(6:43) from their phone as well so you can see
(6:44) that all the orders that all the items
(6:46) that I plac for my phone show up
(6:47) transparently here and then they can see
(6:49) what was pointing from the server Next
(6:51) Level here would be you can actually
(6:53) share your tab to with other people
(6:55) within your party so you have a QR code
(6:57) that shows up on your phone that other
(6:59) people in your party can scan into and
(7:02) they can then Place orders on their
(7:03) phone on your tab without having to
(7:05) start a new tab of their own um they’re
(7:08) still able to place you know their own
(7:10) payments um as well if they would like
(7:13) so you can pay for items you can split
(7:15) up items and have multiple people pay
(7:17) for different things um but ultimately
(7:20) um you’re going to have the ability to
(7:22) close out to your court Reserve
(7:24) membership if you have that membership
(7:25) and we’ll get to that in just a second
(7:28) um as you as you see these orders come
(7:30) in over here on the KDs you’re going to
(7:33) have the ability to you know interact
(7:35) with those tickets from your kitchen
(7:37) from your bar wherever you’re actually
(7:39) receiving these orders from um you
(7:41) you’ll be able to find out information
(7:42) if you you know forgot information about
(7:44) the item um you can see what the guests
(7:46) would see you’re also going to be able
(7:47) to 86 items straight from the KDs which
(7:50) is amazing when you uh know the person
(7:53) who’s actually pouring the beer or
(7:54) making the food they’re the ones that
(7:55) know when a keg kicks or when uh you
(7:58) know when item aren’t available to be
(8:00) made so when you you can 86 items
(8:02) straight from the KDs and that will 86
(8:04) it from everywhere in real time so you
(8:06) 86 this beer you’re not going to be able
(8:08) to order it from your guest ordering or
(8:10) from the any point of sales station in
(8:13) real time um and then as you depending
(8:16) on your concept style or your service
(8:19) style um you can um integrate what we
(8:22) call text on fulfill you can actually
(8:24) send a message based on the status of
(8:25) your order to your guest so as things
(8:27) are being fulfilled you will you can
(8:30) have a text message actually be sent to
(8:32) your guests to let them know what to do
(8:34) next so if you need them to come up and
(8:36) pick up their order from a pickup window
(8:38) um or if you just want to let them know
(8:40) that their orders on their way um you
(8:42) can have that text message sent out to
(8:44) them um and add any kind of call to
(8:47) action to that message as
(8:49) well um as you are placing orders or as
(8:53) you are walking around the space if you
(8:55) do come to a situation where it’s like
(8:57) hey I’m going to order my first order
(8:59) from one table and then I’m going to go
(9:00) to over to the courts and you scan the
(9:02) new QR on on the new section we’re going
(9:06) to scan this one um if you do have items
(9:09) that are that have been ordered from a
(9:10) certain area that have not been
(9:12) fulfilled yet actually will ask you if
(9:15) you want those items to be moved with
(9:17) you so we’ll go ahead and order you know
(9:19) one more beer at this location um and
(9:21) then I’m going to go ahead and simulate
(9:23) a scan from a different QR if I can find
(9:26) that um and then as I scan into this QR
(9:29) is actually recognizing that these
(9:31) orders were placed um at this other
(9:33) table but you’re you’re skating into
(9:36) this new table do you want them to go
(9:37) and this is really helpful if you are
(9:39) implementing food runners or drink
(9:40) Runners that are actually bringing
(9:42) things out to your players or to your
(9:44) diners um and so these will actually
(9:46) move with the with the guest as they
(9:49) move around the space as well so your
(9:51) food Runners aren’t moving and if you
(9:52) notice here on the left all these
(9:54) tickets that were uh that were that were
(9:57) in question over over here on the guest
(9:59) order side updated on the KDs so your
(10:02) food Runners aren’t running around
(10:03) trying to find people um where they’re
(10:05) not
(10:06) at um so that’s a little bit about the
(10:09) flow there you have the option of
(10:11) closing out at multiple locations uh
(10:13) with this flow which is great because
(10:15) even more options you give to people the
(10:17) more the the more thing more options you
(10:20) give them to order the more they order
(10:22) um and the easier you make it to close
(10:24) out tabs the easier it will be for them
(10:26) to you know uh with their positive
(10:28) experience and that leads us to um the
(10:31) ability to close out to their Court
(10:34) Reserve membership from their phones um
(10:36) they’re going to be able to close out
(10:38) their tab to the court reserve and give
(10:41) me one second going to refresh that I’m
(10:45) gonna in
(10:47) this there we go um from the court
(10:50) Reserve uh processor that’s uh connected
(10:52) to their um account all they’re going to
(10:56) have to do is put in the last name
(10:58) associated with their membership and
(11:00) their
(11:03) pin and I’ve got this pin right here I’m
(11:05) going to add that one in here um and
(11:07) then at that Court Reserve um membership
(11:10) will they’re going to Ping to make sure
(11:11) that it actually exists and it’s going
(11:13) to close out to that membership and I’ll
(11:14) let Kim go into the flow on that end but
(11:17) as you notice that hap that that tab
(11:19) closed out in real time on the point of
(11:21) sale as well when it was closed out on
(11:24) this uh through the court Reserve um um
(11:28) side of things um so I think that’s a
(11:30) that’s pretty much wraps up kind of the
(11:32) overall customer flow and benefits um by
(11:35) using the goab system combined with this
(11:38) but I’m gonna pass it over to Kim to
(11:41) keep going awesome thanks so much okay
(11:44) so first thing um I’m going to actually
(11:48) Josh I just saw a question come in that
(11:49) I’m happy to answer and take just before
(11:51) I start here um there’s a PIN number so
(11:55) the pin number is the membership number
(11:56) so just to clarify when we enter a pin
(11:59) number whether it’s through the QR code
(12:00) payment or the point of sale payment for
(12:02) the servers on the back end um that
(12:04) verification piece that goes through is
(12:07) going to be by last name and then the
(12:09) member number that they have in court
(12:10) Reserve so I’ll get to that too I we’ll
(12:12) show you where all that information
(12:13) lives in court Reserve as well um but
(12:16) let’s keep going so I’m going to share
(12:19) with you um two pieces
(12:22) to um okay great that’s the right screen
(12:25) right Josh yes awesome Okay so
(12:29) so before you get started sorry Kim
(12:31) there was one quick question here um
(12:34) someone asked what about cash and what
(12:36) about people who aren’t in court Reserve
(12:39) from the Go tab
(12:41) side um Adam I will let you handle that
(12:44) question just as far as Court Reserve
(12:45) goes um these types of payments to
(12:48) process through Court Reserve those
(12:50) would be with court Reserve specifically
(12:51) but I’m assuming that uh just based on
(12:54) what I’ve heard with goab if the
(12:55) organization has other ways of payment
(12:58) methods they can take cash and things
(13:00) like that as well yeah absolutely I mean
(13:02) we’ll be able to take any form of uh
(13:03) payment on card whether they have the
(13:05) card saved into their goab wallet if you
(13:08) will or if they’re paying directly we
(13:11) have the ability to take both you know
(13:13) dip tap uh swipe on transactions also
(13:17) being able to take transactions
(13:18) utilizing Apple pay and other mobile
(13:20) wallets um of that nature and of course
(13:22) cash as well for those who are still
(13:24) using
(13:25) it all right awesome so the piece with
(13:28) the court Reserve side of that though if
(13:30) you were not to process those payments
(13:32) through Court Reserve those are just not
(13:34) going to show up in your court Reserve
(13:35) System attached to your members so if
(13:37) we’re taking those payments externally
(13:39) those aren’t going to show here but part
(13:40) of the benefit of processing those
(13:42) payments through Court Reserve is that
(13:44) you keep all of that information and
(13:45) that payment information about those
(13:47) members in one place so if we shift back
(13:50) over uh to my screen here I’ve got um
(13:53) two two visuals up here for you I’ve got
(13:55) the ticketing system the point of sale
(13:57) over here on the left from the server
(13:59) perspective we’re going to walk through
(14:01) what a server would experience if they
(14:03) were going to be closing out these tabs
(14:04) as well but really first I wanted to
(14:06) start with the goab settings in court
(14:08) reserve and so this integration is very
(14:11) easy to set up for um yourself on the
(14:14) back end as far as a court Reserve admin
(14:16) goes um it’s very simple to um to enable
(14:20) the add-on from the admin side and our
(14:23) admin dashboard and then once you do
(14:25) that you’ve got a really small setup
(14:27) page here that would just um take a
(14:29) little bit of settings in order to
(14:31) implement so the first thing you’re
(14:32) going to do is you’re going to take
(14:33) these API keys that we give you so
(14:35) you’re going to copy your API username
(14:37) and your password and you’re actually
(14:39) going to give that to your goab um
(14:41) account manager and they’re going to get
(14:43) the court Reserve processor set up for
(14:45) you inside your court Reserve um or I’m
(14:47) sorry inside your goab account for your
(14:49) organization um so then once you have
(14:51) that Court Reserve process or set up
(14:53) within goab then your your customers and
(14:56) your servers are able to use the PT
(14:59) Reserve membership as um payment avenues
(15:01) for processing those
(15:03) payments um we’ve got some additional
(15:05) settings here that you can require of
(15:07) Court Reserve payments um so
(15:09) specifically using Court Reserve you can
(15:10) require users within your system to have
(15:12) payment profiles um that’s very common
(15:15) practice for most of our clubs and then
(15:17) you can also require upfront payment and
(15:19) so you can kind of pair these settings
(15:22) together to kind of get get it to do
(15:24) what you want to do so to speak um I can
(15:27) require a payment profile but if I don’t
(15:30) require upfront payment that payment’s
(15:32) not going to process immediately on
(15:33) charging so there are other avenues or
(15:36) other ways that people could go about
(15:37) collecting that payment we have lots of
(15:39) customers that use batch billing and
(15:41) invoicing at the end of the month so
(15:43) maybe you let your customers ACC you
(15:45) know they close out their tab at the
(15:46) facility but you let them accumulate a
(15:49) bill up until the end of the month and
(15:50) we have a lot of customers that will
(15:51) charge monthly bills to their customers
(15:53) on their state and monthly statements um
(15:56) so you have that you know those kinds of
(15:59) settings there’s also some other ways
(16:00) that we can utilize those settings um to
(16:02) kind of play into the way that you might
(16:04) want to process billing and we’ve got a
(16:06) lot of that uh those ways that we can do
(16:08) that within the goab um knowledge based
(16:11) articles that we have set up if you ever
(16:12) want to access the goab knowledge based
(16:14) articles they’re up here in our learn
(16:16) more up here of the settings page so
(16:18) they’re easily accessible to you at any
(16:20) point um during the setup
(16:22) process you can also say that you want
(16:24) to prevent members that are um suspended
(16:27) or inactive from charging to go tab so
(16:29) that’s another benefit as well if you’ve
(16:30) got some members that maybe their
(16:32) membership is expired or they haven’t
(16:35) reup or you know you’ve suspended them
(16:37) for whatever reason you can say that
(16:39) they’re not allowed to process charges
(16:41) through Go tab so they wouldn’t be able
(16:43) to hit their member account with any
(16:44) charges that they’re um developing
(16:47) within Go tab and then we also have some
(16:49) food and beverage category res uh
(16:51) category assignments for here for you to
(16:54) do in here as well um you can set up
(16:56) Revenue categories within Court Reserve
(16:58) so you can say that I want all of my
(17:00) goab food and beverage transactions to
(17:02) hit this category and then we’ve also
(17:04) given you another category here to
(17:06) categorize those tips so if you have um
(17:09) players that are making charges in goab
(17:11) they’re adding tips to their their bills
(17:13) they um as they’re closing out those are
(17:15) going to go to a separate Revenue
(17:16) category in court Reserve as well so you
(17:18) can see the split between the food and
(17:20) beverage and then the tips as well um we
(17:23) also take the sales tax and we
(17:25) categorize that sales tax for you
(17:26) separately so you can see the sales tax
(17:29) from goab as well all right so let’s
(17:31) jump back over here Josh I didn’t see
(17:34) any questions come through so I’m just
(17:36) going to keep going so um Adam did
(17:39) facilitate the charge and Go tab um via
(17:41) the QR code I was going to go ahead and
(17:44) close out this tab here just to show how
(17:47) it’s done from a server perspective so
(17:50) if you’re going in here um and you click
(17:53) manual entry um you’re going to have
(17:55) your Port Reserve as a payment type in
(17:58) here or a payment processor that you can
(18:00) send charges through to
(18:03) so we’ve got let me just grab my member
(18:05) number here okay so you’ve got tips we
(18:07) can add tip to this as well um I’m going
(18:10) to go ahead and add this to my
(18:14) account and again this is from the
(18:16) server perspective so the server is
(18:18) going to type in the player’s last name
(18:20) and then they’re going to type in this
(18:22) is the last name as it appears on their
(18:23) Court Reserve account um so we’re
(18:25) verifying based on last name and their
(18:28) member number number which is uh the pin
(18:30) Adam had mentioned but it’s it’s uh we
(18:32) go by the member number in court Reserve
(18:34) so if I look at this member account here
(18:35) in court Reserve um I can see that this
(18:38) is the last name that the player has on
(18:39) their account and this is the member
(18:41) number that we have associated with this
(18:43) account too so these two numbers have to
(18:45) match in order for the charge to
(18:48) process and just some quick general
(18:51) questions that we have here are you able
(18:53) to enter the first name as well as the
(18:56) last name when you are typing it here no
(18:59) right now we’re just validating based on
(19:01) last name so if you have a mismatch of
(19:03) the last name the the transaction isn’t
(19:05) going to charge so if you if the name is
(19:08) you know Kimberly Layman or Jane Smith
(19:10) if you’re entering the full name and the
(19:11) last name it’s not going to match it’s
(19:14) purely based on last name because it’s
(19:15) going to just read that last name field
(19:17) within Court Reserve okay great um and
(19:19) are you able to use a barcode scanner to
(19:22) scan the members barcode from their cour
(19:24) Reserve mobile app for example to get
(19:26) the member ID um right now we don’t have
(19:30) that set up as part of the integration I
(19:32) do believe it’s possible we would just
(19:34) have to make sure um that both sides
(19:37) within uh goab and Court Reserve have
(19:39) that set up within the infrastructure in
(19:41) order to accept that um but it is a
(19:43) really good idea that we we probably
(19:45) should figure out how to implement here
(19:46) at some point okay great I see sorry we
(19:50) do have a few questions in the Q&A that
(19:52) I wanted to cover um one of them was
(19:54) what happens when you have a Smith last
(19:58) name so
(19:59) maybe that is if there’s somebody with a
(20:01) common last name yeah so if you yeah if
(20:04) you have a common last name it’s going
(20:06) to um take into account that member
(20:08) number too so the member number should
(20:09) be unique to the players and to your
(20:11) members and unique to the families as if
(20:14) you’ve got families the member number is
(20:15) unique to the family um so it should be
(20:18) matching um based on those criteria so
(20:21) even if you had multiple Smiths it’s
(20:23) going to take into account the member
(20:24) number okay great thank
(20:27) you you want me to grab anything else
(20:29) before we go um we can wait on the next
(20:32) two questions when we start actually
(20:33) going through transactions in court
(20:35) Reserve okay perfect all right so I’m
(20:37) going to go ahead and pay this
(20:40) transaction Perfect all right so we’re
(20:43) GNA move this guy out of the
(20:46) way
(20:47) and let me just make this a little
(20:50) bigger okay perfect so if I go in here
(20:53) now you can see based on the setup that
(20:56) I have here um I was requiring a payment
(20:59) profile of my customer and I was also
(21:01) requiring upfront payment so because
(21:03) both those two settings were enabled
(21:06) that payment hit um my my member’s
(21:09) credit card or their payment profile
(21:11) that they had on file immediately um so
(21:14) you can see here on my transactions list
(21:17) I’ve got a goab balance which is the
(21:20) food and beverage items that were sent
(21:21) over from goap and then I’ve got the tip
(21:24) that was associated with that purchase
(21:26) as well and then I’ve got my payment
(21:29) line here so depending on if there’s a
(21:31) tip involved and things like that um you
(21:34) could end up with two or three different
(21:36) um line items on a customer’s account um
(21:39) just depending on how those settings are
(21:41) set up um and things like that so if we
(21:44) go in here now and we open up this
(21:47) transaction from that goab
(21:50) balance I can actually see an overview
(21:53) of what was added from their goab
(21:55) account or from the charge that they
(21:57) sent through on that ticket and then I
(22:00) can see um how many was ordered you know
(22:03) the item price the total item price
(22:05) based on the quantity the standard sales
(22:07) tax that was applied through the Go tab
(22:09) charge as well um and
(22:12) then over here I would see the tip that
(22:15) was associated with that transaction as
(22:18) well um and then when you’re looking at
(22:21) these transaction
(22:23) details the um you’ll see some
(22:25) information here so um the trans
(22:28) transaction ID from your payment
(22:29) processor through Court Reserve is going
(22:31) to show on this transaction as well and
(22:33) then it’s going to give you the Go tab
(22:35) transaction ID in here too so if I ever
(22:37) needed to reference this transaction On
(22:39) The Go tab side I have that information
(22:42) available to me as
(22:44) well all right and I see a question
(22:47) about um sales tax being calculated
(22:49) sales tax is going to calculate based on
(22:51) your items in Go tab Adam you can
(22:54) correct me if I’m wrong but I remember
(22:55) if when I was setting this up each
(22:56) individual item I applied sales tax
(22:58) amounts to
(23:01) items yes that would that would be true
(23:04) and you can set up if you have different
(23:06) rules and regulations about like alcohol
(23:08) versus food and what you can have
(23:09) different sales taxes associated with
(23:12) each
(23:12) product awesome thank you um so you’ve
(23:17) got all of that information here in goab
(23:19) now if I Ever Wanted let’s say you know
(23:22) this is a few months later or something
(23:23) like that somebody has a question about
(23:25) their account I can actually click this
(23:27) link and if will take me um into Go tab
(23:32) and it will take me to um the a way
(23:35) where I can manage this tab from an
(23:38) admin perspective on my Go tab account
(23:40) um I would access this uh you know go
(23:43) through this access to manage the tab um
(23:46) and you know process refunds and things
(23:48) like that as well um I did want to touch
(23:51) on refunds because I know that that was
(23:52) a question that we had in some of our
(23:54) q&as prior to um this release or just
(23:57) after the release so refunds are handled
(24:00) specifically through goab um so if I
(24:03) were to refund this
(24:04) transaction it’s going to tell me that
(24:07) the goab transactions can’t be refunded
(24:09) through Court reserve and that I need to
(24:10) go to Go tab to do it um this that same
(24:14) view goab link is going to take you back
(24:15) so you can manage the tab and then you
(24:17) can go through your backend piece on
(24:19) your admin side in goab in order to
(24:22) manage those refunds those refunds are
(24:24) going to process back to court Reserve
(24:27) um depending on how some of the other
(24:29) settings you have in your court Reserve
(24:30) setup are set will depend on if those um
(24:34) refunds go back to account credit or if
(24:36) they go back to the credit card or the
(24:37) original form of payment that they used
(24:39) to process through Court Reserve um but
(24:42) those refunds are handled through goab
(24:44) if I as an admin figured out that oh no
(24:47) I charged this to the wrong card and you
(24:48) figur that out same day I could revert
(24:51) this and then charge it to another form
(24:53) of payment on the admin’s card through
(24:55) Court Reserve I don’t have to go back to
(24:57) Go tab to do it um but a lot of the the
(25:00) charging and everything like that
(25:01) specifically this will all go through
(25:03) Court Reserve but you do have to manage
(25:05) the refund piece back through
(25:09) goab all
(25:12) right all right so I’m going to switch
(25:14) gears here for a second and we are going
(25:16) to go over to just some brief reporting
(25:19) that we have available most of the um
(25:22) really the the reporting that you’re
(25:24) going to probably experience um is again
(25:27) just through those those Revenue
(25:28) categories that we’ve set up so we we
(25:31) simplify it to the revenue categories
(25:34) that you set up so you have your goab
(25:35) food and beverage purchases that you can
(25:37) see by Revenue category you have the
(25:39) tipping but then if you wanted to see
(25:41) any other particular breakdowns or
(25:43) anything like that for tips who’s owed
(25:45) what um back to your servers you know
(25:47) that would I’m most likely be available
(25:50) back to you in on the goab side so you
(25:52) can see how all of those tips break down
(25:55) um based on the per the server that was
(25:57) charging them and then any anything else
(26:00) uh food and beverage related if you want
(26:01) to see the split between food and
(26:03) beverage um Port Reserve is compiling
(26:05) those purchases into one Revenue
(26:07) category for you right now um and then
(26:10) there would be reporting um Adam on the
(26:12) Go tab side that would uh allow them to
(26:15) see the breakdown for reporting
(26:18) there one quick question that I wanted
(26:20) to point out here um there’s a question
(26:23) on how we can break out who the tips
(26:26) went to right now we don’t have that in
(26:29) our core Reserve reporting correct would
(26:31) that be something that you need to go to
(26:33) Go tab to
(26:36) see yeah so in court Reserve we’re not
(26:38) showing you how that those tips break
(26:40) down by servers but Adam is there a way
(26:42) for them to be able to see that on the
(26:44) Go tab side yeah as um as whether if
(26:47) somebody excuse me if somebody uh scans
(26:50) into a QR to start tab um with goab what
(26:53) you can do is you can associate those
(26:55) spots with the servers that are on staff
(26:57) so as they start those q u QR orders um
(27:00) it’ll automatically get applied to us uh
(27:03) assigned to a server and then when that
(27:05) tab is closed those tips that are
(27:07) assigned to that server will show up on
(27:09) their server reports as well so um as
(27:11) you are running the reports in the back
(27:13) end in in Go tab and you’re running your
(27:15) tip reports it’ll show all the servers
(27:17) that were assigned to those tips
(27:19) accordingly so you can break those down
(27:22) um according as well you can also break
(27:24) down a whole transaction report in goab
(27:26) as well where it’ll actually show you
(27:28) who rang in every particular order um so
(27:30) if you wanted to do a tip pooling or a
(27:33) tip uh breakout based on actually who
(27:36) place the orders um you’d be able to do
(27:38) that as well uh through that transaction
(27:41) report awesome thanks for for taking us
(27:43) through that um so I let me just see if
(27:48) I had anything else here that I wanted
(27:50) to go through so we talked about the
(27:52) outputs for Revenue categories and
(27:53) tipping So based on a period of time
(27:55) here um you can open up the summary of
(27:59) these different reports or the the
(28:01) revenue categories and see a breakdown
(28:04) of all of those purchases and the
(28:05) members that they were charged to here
(28:07) for a specific period of time and that
(28:09) will give you you know just the food and
(28:12) beverage piece and how we charged those
(28:13) to your members um from Court reserve
(28:16) and again with the tips you can see the
(28:18) specific charges on the members that
(28:20) were associated with those tips as
(28:22) well all right so that was really um you
(28:26) know we went through kind of the
(28:27) breakdown of of the financials with
(28:29) court reserve and things like that um
(28:31) member accounts and then the charging to
(28:33) the member accounts but were there any
(28:35) additional questions Josh that we can
(28:37) address yeah we had a few questions here
(28:39) that I was sort of waiting for this Q&A
(28:41) section for um so is there a way in goab
(28:46) to show an the itemized info for a
(28:49) certain member on something like a
(28:51) monthly
(28:54) statement the I mean the monthly
(28:56) statement would probably be best shown
(28:58) on the court Reserve side as as Kim was
(29:00) just kind of uh showing just a second
(29:02) ago um as far as an itemized receipt um
(29:06) yeah you’ll have full access to itemized
(29:09) receipts based on the date in which
(29:11) people ordered from that it’s really
(29:13) simple to on the back end um to search
(29:17) for um if I want to if you want me to
(29:19) steal my steal the screen Kim I can do
(29:21) that
(29:24) um as far as the court Reserve side goes
(29:27) a member right now members just going to
(29:29) see the particular charges um I do have
(29:31) to look at uh what it would take to
(29:33) maybe allow them to see the itemized
(29:36) receipts as the admins would I don’t
(29:38) believe they’re able to see that now but
(29:39) that’s definitely a good Improvement
(29:41) that we could add to it um since we are
(29:43) showing it on the admin side it would be
(29:44) possible to make that available to the
(29:46) members as
(29:48) well okay great um yeah and I’ll just
(29:51) show real quick um on the back end of
(29:54) goab over here on the left hand side
(29:55) you’re actually going to see this is
(29:56) their manager dashboard um where you’ll
(29:58) be able to manage the entire back end of
(30:01) Go tab whether it’s you know changing
(30:03) menus changing product options running
(30:06) reports what have you this is our tabs
(30:08) page um where you’ll be able to search
(30:10) for any particular customer that placed
(30:13) an order based on the date range based
(30:15) on their name where they actually
(30:16) ordered from um and you’re able to come
(30:18) in here and find the broken down receipt
(30:21) um line item by line item you’re able to
(30:23) pull up the actual receipt from there as
(30:25) well and you can then you know if they
(30:27) need to copy the receipt if they needed
(30:29) that for their records you could shoot
(30:31) them an email um after the fact if they
(30:33) didn’t get one um or if they don’t have
(30:35) access to the receipt um as well um if
(30:37) they are if they’re ordering from their
(30:39) phone they have access to their goat
(30:40) profile uh guests actually have full
(30:43) access in their profile to find all the
(30:44) receipts that they’ve ever had um from
(30:47) any experience that they’ve had at a
(30:49) goab location including obviously this
(30:51) one um no matter what kind of payment
(30:53) that they took as well so they’ll have
(30:55) uh very direct access to what their
(30:57) history was um as well okay
(31:01) great all right and a few more questions
(31:04) here is there a way to keep Court
(31:06) Reserve non-members with credit card on
(31:09) file from passing payment to court
(31:12) Reserve so I’m I’m guessing that’s
(31:14) somebody maybe with a non-member
(31:16) membership type so maybe we’re wanting
(31:19) to limit who can charge to Go tab based
(31:22) on a membership type that’s not the case
(31:24) right now right now you can only prevent
(31:27) a um we actually also have a setting
(31:30) that prevents a specific member from
(31:32) charging To Go tab um but we don’t have
(31:35) anything right now based on membership
(31:37) type that would definitely be a good
(31:38) feature to add to this integration on
(31:40) the court Reserve side going forward um
(31:42) and it’s certainly something I can talk
(31:44) to our team about to see if we could
(31:46) do okay great next question since member
(31:51) number is different based on
(31:53) organization is Go tab going to verify
(31:56) to make sure that they are getting
(31:57) charged to the correct organization and
(32:00) that would be depending on the API keys
(32:03) in that organization correct yeah so
(32:06) when you have your goab account set up
(32:09) um and then you have your court Reserve
(32:10) account we’re not just going to let you
(32:13) go from Go tab to charge to any Court
(32:15) Reserve organization um so this is
(32:17) specific to the organization so if you
(32:20) have your pickle ball facility um in
(32:23) Michigan you also have your court
(32:25) Reserve set up for that specific
(32:26) facility um
(32:28) the API keys are going to link those two
(32:30) organizations together and so I’m not
(32:32) going to be able to charge to another
(32:34) Court Reserve account in New York and
(32:36) same thing for that Court Reserve
(32:37) organization in New York they can’t
(32:38) charge to somebody else’s um goab uh
(32:42) system as through go goab system as well
(32:45) so they are linked and secured based on
(32:47) the API credentials so organization a
(32:50) can only charge to organization a okay
(32:54) great um and we have another question
(32:56) that’s sort of related to members versus
(32:59) non-members can you separate out members
(33:01) from non-members in terms of discounting
(33:04) that’s available in
(33:09) ordering I’m not sure how discounting
(33:12) Works in in goab I’m not sure if there’s
(33:15) discounting available um but uh based on
(33:19) membership status I don’t believe at
(33:20) this time that we’re passing through
(33:22) membership status or membership type we
(33:24) are passing through statuses like
(33:26) suspended or expired or act
(33:28) um but to do that we would probably have
(33:31) to make some adjustments in order to um
(33:35) you know separate out any kind of
(33:36) discounting based on membership type and
(33:38) Court Reserve yeah so the way the the
(33:40) discounting and and and you know
(33:42) membership to an extent Works in goab um
(33:45) is that is all based on an individual’s
(33:47) phone number um and so if you have the
(33:50) memb phone number that you can an import
(33:52) into goab you can actually segment those
(33:55) members into their own membership
(33:56) segment Within goab which would then
(33:58) trigger automatic discounts and benefits
(34:00) on the food and beverage side um as you
(34:03) as it’s a it is as as Kim mentioned it’s
(34:05) not we’re not pulling that um
(34:08) information directly from corer but it
(34:10) would be if you had access to that
(34:12) information you could very easily import
(34:14) that into the segment in goab which
(34:16) would then trigger automatic discounting
(34:18) whether it be you know 15% off this or
(34:21) that and you can also time out those
(34:23) discounts um on certain days you can
(34:25) schedule them out on certain at certain
(34:27) times that day um and you can put a
(34:29) limitation on a lot of those discounts
(34:31) as well so um we have a very extensive
(34:34) rules engine in goab where you can build
(34:36) out all those automatic discounts that
(34:38) would be applied based on we like to say
(34:40) who what where and when um and this
(34:42) would be the who portion of that where
(34:43) it would recognize those members
(34:45) automatically based on their phone
(34:47) numbers and being in put into those
(34:48) segments um and you can also have them
(34:51) removed from those segments you know at
(34:52) any time as well okay great that’s great
(34:57) all right and we did have a question on
(34:59) the Branded app and the question is will
(35:02) the app be labeled as your organization
(35:05) rather than core reserve and that’s
(35:07) going to be sort of the the main thing
(35:09) with the Branded app so you’re going to
(35:10) have your own app in the app store both
(35:13) for Apple and Google um and it’s going
(35:16) to be your organization name rather than
(35:18) a general coure Reserve app where
(35:21) members can navigate through different
(35:23) clubs that use core Reserve yeah so this
(35:26) this integration is separate um it you
(35:29) know you branded app would be you know
(35:32) your app like Josh said your app’s app
(35:33) in the app store but um we’re not
(35:36) opening let me just think make sure I
(35:38) answer I understand the question
(35:39) correctly um we’re not able to open the
(35:43) the goab tabs on the customer’s side
(35:46) from within the Branded app so this
(35:48) would be if your customer was at the
(35:50) facility processing um trying purchasing
(35:54) food and beverage at the facility um
(35:56) it’s not done through the court Reserve
(35:57) branded app it’s done through the goab
(36:00) system um and and they they their
(36:03) different um Point of Sales Systems and
(36:06) and also to be fair um all the goab
(36:09) ordering is not actually app based um
(36:11) from a guest perspective it’s all
(36:13) browser based so you don’t actually
(36:14) don’t you won’t need to download any any
(36:17) additional apps in order to utilize the
(36:19) ordering portion of it okay awesome now
(36:22) you could do I’m sure since those are
(36:25) all web- based if you were an organiz
(36:27) ation with a branded mobile app you
(36:29) could certainly add a link on your
(36:31) dashboard that would be for Go tab
(36:34) ordering and it would take those users
(36:36) to those um that web- based ordering
(36:38) system so you could link it in your
(36:40) branded app customized um through your
(36:43) admin settings and your admin mobile app
(36:45) settings um but it’s not something that
(36:48) we automatically integrate into the
(36:50) Branded app you would just have to add a
(36:51) link it’s a good call out okay
(36:54) great all right and we did have a
(36:56) question um question was do you do we
(36:59) need receipt printers in case someone
(37:01) wants a receipt for business purposes
(37:04) and are there is there any other
(37:05) equipment that would sort of be needed
(37:07) to run this integration
(37:10) smoothly Adam I’ll I’ll let you take
(37:12) that one yeah you we have plenty of
(37:14) locations that run completely digital no
(37:16) no printers whatsoever um you can have
(37:19) you can have them like I mentioned
(37:20) earlier the receipts can all will all
(37:23) end up living in their goap profile as
(37:25) well so they’ll have access to them from
(37:27) there you can when you close out you’ll
(37:29) have the option of having the uh if you
(37:31) close out at a point of sale you’ll have
(37:33) the option of having that email to you
(37:34) or um uh text it to you as well so you
(37:37) won’t necessarily need and especially if
(37:39) you’re using a kitchen display screen as
(37:41) well you know you won’t need a kitchen
(37:44) printer in those in those scenarios um
(37:46) if you don’t want to use one um as far
(37:49) as um any additional equipment um it
(37:53) really depends on how you want to have
(37:57) people order um I would say that you it
(38:00) would be always be nice to have at least
(38:02) one point of sale to have for your staff
(38:04) have access to these tabs and have
(38:05) orders and stuff like that but if you
(38:07) want to make all of your uh guest guest
(38:10) ordering flow through the QRS I mean
(38:13) there’s no equipment that’s needed for
(38:14) those except printing out the QR Co
(38:17) codes for people to scan um otherwise
(38:20) you we have um the ability to do
(38:23) handheld um ordering devices you will
(38:25) need you know a display screen for the k
(38:27) for the KDs is to actually see the the
(38:30) the tickets that come in um and any
(38:32) other point of sale if you want counter
(38:34) point of Sal set up um there is a kiosk
(38:36) option a self-service kiosk option as
(38:39) well that we can um add into the into
(38:41) the flow of your of your
(38:44) concept I do want to pay back on the
(38:46) self-service kiosk aspect Josh I do know
(38:48) that we had a frequently Asked question
(38:50) in our document about um you know if I
(38:52) could set this up in an iPad to run
(38:54) alongside my court Reserve check-in
(38:56) kiosk um and so since the court Reserve
(38:58) check in Kiosk is web- based um you know
(39:02) essentially you could open another Tab
(39:04) and have that tab within your browser
(39:06) window uh pointing towards Go tab uh if
(39:10) it’s web based if that if that kiosk is
(39:12) web based or you know you have some sort
(39:14) of ordering system that is web based
(39:16) there um you know you could you
(39:18) theoretically use the same iPad to do
(39:20) that with a tabs different tab views um
(39:23) but you know sometimes that can get
(39:24) confusing for people so I did want to
(39:26) caution um if you know people were doing
(39:28) that that people understood how to you
(39:30) know get between the two different
(39:33) screens okay
(39:35) great all right and we did have a
(39:37) question so someone did notice that on
(39:39) the payment I I’m thinking this is on
(39:42) the Go tab point of sale page there was
(39:45) a search icon they noticed and they were
(39:47) wondering if you could look up members
(39:49) by last name on that search function
(39:53) rather than having to manually input
(39:55) things like the member last name and the
(39:57) member
(39:58) ID um right now there is the that search
(40:02) function is really to activate the
(40:03) search Fields um so it’s not like a
(40:06) lookup within the Go tab system um the
(40:09) if a memb you know members have access
(40:12) to their member numbers in court Reserve
(40:14) um so you don’t have to worry about you
(40:16) know they they’re able to go in and see
(40:18) what their member number is within them
(40:20) within their app or they have access to
(40:22) that um and then also Court Reserve
(40:25) admins also have access to the Court
(40:27) Reserve side of it with member numbers
(40:29) and things like that
(40:30) too okay
(40:32) great um we did have a question about
(40:35) how member numbers would not be
(40:37) automatically disabled if a so the
(40:40) question was if the member numbers on a
(40:43) member’s account would automatically
(40:45) disable if the member’s membership was
(40:47) not renewed so um I brought my settings
(40:51) back up here so you can see how that
(40:52) behavior can uh be uh you can stop that
(40:56) behavior from people with spired
(40:57) memberships from charging and Go tab so
(41:00) we have a prevent suspended and active
(41:02) members from charging and Go tab so if
(41:04) you have a member who you don’t want to
(41:06) be charging if their account is expired
(41:09) it’s passed due you know they didn’t
(41:11) renew they don’t have a membership you
(41:13) would want to turn this setting on and
(41:14) so that’s going to just throw back an
(41:16) error when they attempt to go charge
(41:18) that says membership is inactive please
(41:21) contact the facility for assistance kind
(41:23) of thing so then they can you know go to
(41:26) somebody that they need to to maybe um
(41:28) renew their membership or something like
(41:30) that if they actually opened their app
(41:32) and they completed the payment of the
(41:33) membership if it was just expired due to
(41:35) non payment or something the system
(41:37) actually updates every time that you
(41:39) send the charge through so within 30
(41:42) seconds a member could go back into the
(41:43) court Reserve app renew their membership
(41:45) go back into Go tab and complete that
(41:47) charge and they’ll be good to go okay
(41:50) okay so I see it looks like that
(41:52) question was based on the discounting so
(41:55) since we aren’t grabbing the phone
(41:58) number sort of automatically we wouldn’t
(42:01) have a way of automatically disabling a
(42:03) member you know if if they don’t renew
(42:05) for a specific membership that does have
(42:09) discounting right yeah since we’re not
(42:11) pulling those phone numbers and those
(42:13) segment lists through the API at this
(42:15) time it would be a process of managing
(42:17) that by the
(42:19) facility okay great in the last set of
(42:22) SE or questions that we have um so
(42:25) somebody has a facility that has a
(42:27) inquit facility sort of aspect and they
(42:29) were wondering what the approach would
(42:32) be in terms of using goab in that
(42:36) aspect yeah I mean we we we work with a
(42:39) lot of different locations that have
(42:41) private dining space banquet space stuff
(42:42) like that um one of the one of the kind
(42:45) of differentiators for goab when it
(42:47) comes to those types of things is that
(42:49) we will recognize um deposits as
(42:52) deferred revenue um and so you can
(42:54) actually remotely charge a deposit for
(42:57) space um by punching it into the point
(42:59) of sale and actually sending that tab as
(43:01) like an invoice uh remotely via email or
(43:04) via SS um and have them pay remotely
(43:07) that way so it’s obviously a lot more of
(43:09) a secure con connection you’re not
(43:10) taking credit card information over the
(43:12) phone and typing it in um and then that
(43:14) deposit will live virtually in the
(43:17) background in the in your deferred
(43:18) revenue uh stream you can then apply
(43:21) that um deposit to the event on the day
(43:24) of the event so that it hits your
(43:26) Topline sales on the actual day of the
(43:28) event that you took in that sales um so
(43:31) you know that’s usually you know a
(43:32) pretty good uh use case in in those
(43:35) environments um you know completely
(43:37) separately we also have a great
(43:38) integration with another piece of
(43:40) software uh called triple seat um where
(43:43) we’ll integrate in a very similar way
(43:44) we’ll be able to incorporate that into
(43:47) those events uh as well so um the we as
(43:51) far as also being able to create
(43:53) different QR codes that would then allow
(43:55) people to scan in into the QRS to be
(43:59) jump onto the tab for that event becomes
(44:02) extremely useful as well so it’s like
(44:04) you don’t have multiple people making um
(44:07) you know their own transactions based on
(44:09) the event that you’re hosting you have
(44:11) the host of event who wants to pick up a
(44:13) tab um they can share that that tab with
(44:16) everybody that’s coming in so as they
(44:17) Place orders um individually it’s all
(44:20) going onto that shared Tab and then we
(44:22) can also um allow um um the different um
(44:28) limitations on what people are actually
(44:31) able to um order we use um what we call
(44:34) event cards you can actually is issue
(44:36) those event cards to individuals within
(44:38) the party to then use as payment and
(44:40) then you can put limitations on what
(44:42) those uh event cards actually can be
(44:44) used for and when they can actually be
(44:46) used so think of them as like digital uh
(44:49) digital drink tickets um to an extent um
(44:51) you can use these for up to two beers
(44:54) within the time period of your event um
(44:56) so a lot lot a lot of really flexible
(44:58) ways in which you can manage your events
(45:01) utilizing goab in in that manner as well
(45:04) okay
(45:05) great all right um and that covers all
(45:08) of the questions that we had in the
(45:10) Q&A um let me see if there are any
(45:12) general questions that we have here that
(45:15) did not get answered um one one quick
(45:18) one can guest sign up for a membership
(45:21) through the goat point of sale no a
(45:24) members or I’m sorry a person is going
(45:26) to to sign up for a membership through
(45:28) the court Reserve System still but as
(45:29) soon as they have that membership and
(45:31) it’s active in court Reserve um they’ll
(45:32) be able to charge charges over to goab
(45:35) or from goab to court Resort
(45:37) sorry okay perfect so that goes over all
(45:40) of the questions that we have today
(45:42) thank you everybody for joining us thank
(45:45) you Adam Patricia and Kim for being here
(45:47) this was a very informative webinar uh
(45:50) for everybody that would like to see a
(45:52) recording or if you know somebody that
(45:54) couldn’t join we will have the recording
(45:56) for for this webinar both on Go tab’s
(45:59) YouTube channel and core reserve’s
(46:00) YouTube channel so be on the lookout for
(46:02) that awesome thank you guys so much it
(46:05) was awesome being here same here
(46:07) everybody thank you everybody

(0:00) Hello everyone. We are so excited about
(0:04) our webinar today. It is all about video
(0:08) analysis and video recording and just
(0:11) lots of great conversation around this
(0:14) new technology that we are finding at
(0:16) court reserve is extremely important to
(0:18) all of our clubs in the tennis, the
(0:20) pickle ball, the badminton, the padell,
(0:22) all of our racket sports space. So my
(0:24) name’s Ashley. Welcome. and I’m here
(0:25) with David from Save My Play and Kevin
(0:29) from Rex up in Oregon. Thank you guys so
(0:32) much for coming on board. Thanks for
(0:34) having us. Pleasure to be here.
(0:37) Absolutely. Great. All right. Well, as
(0:40) we slowly let people into the call, just
(0:43) know that today’s webinar is being
(0:45) recorded. At some point today, uh we’ll
(0:48) throw it up on the court reserve YouTube
(0:50) channel. And I’m sure that you guys are
(0:52) gonna have a lot of great questions for
(0:54) both David and Kevin. David from Save My
(0:56) Play and then Kevin from the club
(0:58) perspective about how he’s using Save My
(1:00) Play at his club. So go ahead and feel
(1:02) free to put those questions in the in
(1:04) the Q&A and we will answer those
(1:07) questions either throughout the webinar
(1:09) or towards the end. So welcome again.
(1:12) We’re going to go ahead and get started.
(1:14) So David, you uh came up with this
(1:17) brilliant idea uh of Save My Place. So,
(1:20) take us through the vision and and what
(1:23) where did this come from? Thank you.
(1:25) First of all, I appreciate that. Um,
(1:28) yeah, it came from I’m a tennis player.
(1:29) I live in New York City. I always tell
(1:32) the story, one of my favorite places to
(1:34) play. Well, there’s bunch of places, a
(1:35) bunch of court reserve facilities, but
(1:37) one of them that I was playing in a lot
(1:38) was Central Park. Um, and you know what
(1:41) happens there is you’re basically
(1:43) playing like minute to minute. Like you
(1:44) can’t go a minute over, you can’t start
(1:46) a minute late. Like they give away
(1:47) record. It’s super super strict. Um, and
(1:50) I would always want to record myself
(1:51) like when I play tennis. Uh, so I would
(1:53) be setting up my camera, uh, taking, you
(1:55) know, 5 minutes out of our hour, you
(1:57) know, reserve playing time and my
(1:58) friends would like yell at me, be like,
(2:00) you know, what are you doing? Like, and
(2:01) then afterwards, the thing is I get, you
(2:03) know, amp footage cuz like my camera
(2:04) would, you know, fall a little bit. Uh,
(2:06) and then I would have to edit like 2
(2:07) hours of footage every time we play
(2:09) tennis just to find, you know, like a
(2:10) few highlights. Um, so it was really,
(2:12) you know, kind of a process. So I’m
(2:14) like, there has to be a better way. like
(2:15) I just want to walk into a facility and
(2:17) not have to do any work to get a
(2:19) recording or, you know, see my
(2:21) highlights. Um, and I wanted it to be,
(2:23) you know, an efficient solution,
(2:24) something simple. Uh, no work for the
(2:26) player, but also no work for the
(2:28) facility, uh, was was the vision, too.
(2:31) That’s amazing. So, did you actually
(2:33) like is your background in engineering?
(2:36) Is it in cameras? Like, tell us a little
(2:38) bit about your background. Yeah, so I’ve
(2:40) been an engineer uh by trade my my whole
(2:42) life. you know, in an amateur uh athlete
(2:44) in tennis, table tennis. Uh so I kind of
(2:47) just built it for for myself. Um you
(2:50) know, I play I play at National Tennis
(2:51) Center too a lot. I always had trouble
(2:53) recording myself there. That was, you
(2:54) know, a court reserve facility that I
(2:56) was like, “Oh, cool.” Like I wish, you
(2:58) know, there was a way to just get my
(3:00) recording. Um so that’s yeah, kind of
(3:02) how it came to be. Okay, that’s awesome.
(3:04) So tell me a little bit because I don’t
(3:06) know the story of how you actually got
(3:08) to know Tim because you and Tim had a
(3:10) couple conversations before I even knew
(3:12) who you were. So tell me about that.
(3:14) Yeah, this is this is a true story. I
(3:16) swear like I think maybe a week or two
(3:18) after we launched I I just email court
(3:20) reserve support because like you know
(3:22) every facility I played at used court
(3:23) reserve. So I was like that makes the
(3:25) most sense. I’ll email them. Probably
(3:27) never going to hear back. And I like
(3:30) heard back like right away and Tim said
(3:32) hey love what you’re doing like you know
(3:33) want to talk and I was like wow like
(3:34) that’s that’s pretty cool. Uh and then
(3:36) you know we had a conversation just
(3:38) right away. Uh he saw the vision. Um and
(3:40) he you know again I’m not just saying a
(3:43) true story. He saw beyond kind of what I
(3:46) had seen at the time. Like we had a very
(3:48) limited feature set at that time. We
(3:49) didn’t have live streaming. We didn’t
(3:50) have some other stuff. Uh and he was
(3:52) like live streaming is going to be big.
(3:53) And I was like uh I don’t know. And he
(3:55) was uh he was absolutely right. uh and
(3:58) you know great great product vision uh
(4:00) there. That’s awesome. So um just to be
(4:04) clear with um some of our friends on the
(4:06) webinar today um last April Tim and I
(4:09) opened our own twodoor indoor uh
(4:12) facility here in St. Augustine. It’s
(4:13) called Old Coast Pickle Ball. And pretty
(4:16) much right away uh David, you actually
(4:18) came to St. Augustine and helped us
(4:20) install the Save My Blake when there was
(4:22) no court. When there was no court. Yes.
(4:25) before the paint and the nets. Uh so you
(4:27) actually helped us. So we’ve been using
(4:29) it. Um and honestly, you know, we use
(4:32) Old Coast as kind of a bed of, you know,
(4:34) all the technology you want to try out
(4:36) for Court Reserve before we actually let
(4:38) it out. And so we’ve been using it since
(4:41) last April. And now with the new
(4:43) integration within Court Reserve, it’s
(4:45) just it’s just exploded to our own
(4:47) player base for sure. So, can you take
(4:50) folks who don’t even really know what
(4:52) Save My Play does through like what it
(4:55) does, the benefits of it, all the
(4:57) functionality, you know, high level, and
(4:59) then uh we’ll kind of move from there.
(5:02) Yeah. So, the most basic functionality
(5:05) and the initial vision was a player
(5:06) could walk into your facility uh with,
(5:08) you know, basically no effort. We like
(5:09) to say within 10 seconds or less, like
(5:11) is is the measurement used to be able to
(5:13) record their session. uh they don’t have
(5:15) to, you know, they don’t have to
(5:16) download an app as a thing because they
(5:18) already have court reserve um you know
(5:20) and that makes it really easy. Uh they
(5:22) could basically record their session uh
(5:24) and then afterwards they’re going to get
(5:26) an email uh that has uh their full
(5:28) session with the gaps removed uh AI
(5:30) highlights and all that cool stuff. It’s
(5:33) really easy to share. We have some
(5:34) really cool AI sharing features uh too
(5:37) that help you create like reels. Um and
(5:39) then you know we also have a lot of
(5:41) other features on top of that. Some of
(5:42) them are more like facil facility
(5:44) oriented like we have events uh for like
(5:46) live streaming. Um you know which I know
(5:48) you uh and and Tim use a lot at old
(5:50) coast. You were some of the best
(5:52) original you know streamers. Uh you use
(5:53) our feature where you can stream to
(5:55) YouTube. Uh so that’s you know a popular
(5:56) one now. Uh you were pioneers of that.
(5:59) Um which is now you know we see it a ton
(6:01) for for events. Um, yeah. So, just a
(6:04) really simple, easy recording experience
(6:07) because the the thing the example I
(6:09) always use is that no player is going
(6:11) into a facility saying like, “Oh, I want
(6:13) to try to figure out like how I’m going
(6:14) to, you know, record today.” It has to
(6:16) be easy. Yes. So, I know at Old Coast
(6:18) Pickle Ball, we basically have two
(6:20) cameras. We we put them up on the wall.
(6:22) Um, talk to me about the technology,
(6:24) that camera. Um, is it where people can
(6:26) buy their own cameras and use? Are these
(6:28) Save My Play specific cameras? talk
(6:30) about that that hardware. Yeah, so our
(6:34) we have our own uh really affordable uh
(6:37) proprietary camera. Uh and I think the
(6:39) thing that’s allowed us to grow so
(6:41) quickly uh and it’s also the way you use
(6:43) it at Old Coast uh is the camera just
(6:45) needs to be plugged in to any normal
(6:46) outlet and connected to Wi-Fi. Um a lot
(6:49) of our competitors require really
(6:50) complex setups. Uh you have to have like
(6:52) a server for a lot of them. You have to
(6:54) bring on premise. You have to wire them
(6:55) back to that server. Uh and we work
(6:57) really really well uh on Wi-Fi. Um, so
(7:00) you know, the setup is is really easy.
(7:02) We’ve had places uh do you know actually
(7:04) a early one of your uh rehearsals like I
(7:07) remember Chris said at Indianapolis uh
(7:10) he did like 13 courts I believe in a
(7:11) day. Uh he set them up. Um so you know
(7:14) we’ve seen some really really quick uh
(7:16) setups. I know Kevin, you know, you set
(7:18) yours up really quickly I think also in
(7:20) a day and probably Yeah. Um yeah. So
(7:23) that’s one of the things that’s
(7:24) important to us. Wow. So, if somebody
(7:26) was interested in like, you know, moving
(7:29) forward with this, basically, they would
(7:30) just contact you guys and based on
(7:32) number of courts. It’s those cameras and
(7:34) you ship them out. I’m sure the days of
(7:36) you showing up and installing maybe a
(7:38) little bit less than a year ago because
(7:40) you guys are so popular now. Um, so it’s
(7:43) very simple to set up. It’s a
(7:45) plugandplay almost. Um, and then if
(7:48) they’re already using court reserve, the
(7:50) integration is something that they can
(7:52) just turn on basically and and go.
(7:55) That’s it. You could have everything
(7:56) going like, you know, easily in a day. I
(7:59) think so. That’s awesome. System. So,
(8:02) talk to us a little bit. I know
(8:04) sometimes people are like, “Oh, well,
(8:05) how can you know if I’m on a court with
(8:07) three or four other people or maybe in a
(8:09) group setting and I, as a player want to
(8:11) record the session, maybe it’s a class,
(8:13) right? Maybe it’s an instructional
(8:15) class. What are the limitations or what
(8:18) are the safety parameters around the
(8:20) videoing of other people? I know for us
(8:22) at Old Coast Pickle Ball, we have a
(8:24) waiver that every human being that comes
(8:26) through the door signs and it is a
(8:28) video, a picture, a social media, like
(8:31) we can you’re signing off on the ability
(8:33) to allow us to record you, to take your
(8:35) picture, to you know, all kinds of
(8:37) stuff. Have you had any issues with
(8:39) that? I I always say this and I’m not
(8:42) like I’m not lying. we have had no
(8:44) issues, but I think a lot of that is due
(8:46) to like the court reserve waiver and we
(8:48) always encourage people to use that. Um,
(8:51) you know, and I think it’s pretty
(8:52) blanket and I’ve never heard any
(8:54) complaints to be to be honest. Yeah. And
(8:56) just to throw it out there, you have to
(8:58) have your own waiver. It needs to be by
(8:59) your state laws. Uh, but we highly we
(9:02) have a general waiver people sign and
(9:03) then we have that, you know, social
(9:05) media, you know, video waiver, the
(9:06) release basically that we ask people to
(9:08) do. Um, I’ll tell you from a live
(9:11) streaming standpoint, it is so cool. Uh,
(9:14) Tim, he’ll go play in a pro men’s night
(9:16) event. Um, and I’ll be here at home and
(9:18) I can turn on YouTube and we have, you
(9:20) know, Old Coast pickle ball court one
(9:22) and old coast pickleball court 2 um on
(9:24) YouTube and I can just, you know, look
(9:26) for him and watch him play right from my
(9:28) living room. I know that that has been a
(9:31) great feature for us um at Old Coast,
(9:34) especially just to kind of push the
(9:35) brand of Old Coast and St. Augustine.
(9:38) How have you found the live streaming
(9:39) for some of your other clubs, David?
(9:41) Yeah, so I mean, as I kind of alluded to
(9:44) before, uh Tim was absolutely correct
(9:45) that live streaming is just massive. I
(9:47) mean, there’s no other way of putting
(9:48) it. Um, you know, one of our biggest uh
(9:50) I mean, the biggest tennis facility in
(9:52) the world that you power to is USA
(9:53) National Campus. Uh they’re constantly
(9:55) streaming, you know, 80 courts at once
(9:57) uh there with our with our system. Um,
(9:59) so yeah, we we have a lot of
(10:01) scalability, but you know, they’re
(10:02) they’re all wired up. Like they have a
(10:04) really, you know, advanced
(10:04) infrastructure, but the thing I like to
(10:05) call out is you stream uh consistently
(10:08) on our Wi-Fi uh based cameras. Um, and
(10:11) so does Kevin. You know, he’s streamed
(10:12) uh like some really cool tournaments. Uh
(10:14) cuz a lot of people think you can’t do
(10:16) live streaming like on Wi-Fi enabled
(10:18) cameras, and that’s absolutely, you
(10:19) know, not true. Like there’s uh you
(10:21) could do great quality streaming. You
(10:23) don’t need a wired infrastructure
(10:24) necessarily. it helps in some cases, but
(10:27) um yeah, so live streaming, you know, we
(10:28) do we do sponsor logos. Uh we do, you
(10:31) know, you could do scoreboards. Um so
(10:33) there’s a lot of cool things you could
(10:35) do with it and we’re seeing it become,
(10:36) you know, almost a requirement now for
(10:38) like really compelling, you know, events
(10:39) and tournaments. I love on um the
(10:43) YouTube channel as well where we can put
(10:44) our logo and stuff. So it’s a really
(10:46) cool if somebody through St. Augustine’s
(10:48) looking for pickle ball, they might pick
(10:49) us up and then, you know, find us as a
(10:51) business that they can come spend money
(10:52) in, which is really important. So, all
(10:54) right. So, Kevin, from a club aspect,
(10:58) tell us a little bit about your club,
(10:59) how long you guys have been around, and
(11:01) what what your experience has been from
(11:03) a club owners perspective with Save My
(11:05) Play. Yeah, thanks Ashley. Uh, so Rex,
(11:08) which stands for recreate, exercise,
(11:11) compete, socialize for critical human
(11:14) experiences. Pickle ball is a flagship
(11:16) sport. Uh, we’ve been open now for
(11:18) almost three and a half years and, uh,
(11:20) we’re in Portland, Oregon. uh opening
(11:22) our second club in August and uh then
(11:25) we’re close to a few more leases. Every
(11:28) each club will be a little bit
(11:30) different, but every club will have Save
(11:32) MyPlay cameras. Um this is something
(11:34) that is just like going to be part of
(11:37) the non-negotiable brand user experience
(11:39) that we have for for our members and for
(11:41) our visitors. So, um you know, we have
(11:44) nine cushioned indoor courts uh at our
(11:46) current club. We’ll have uh future clubs
(11:49) a little bit smaller, some quite quite a
(11:51) bit bigger, some Padell coming as well.
(11:53) We’ll have uh Save My Play cameras set
(11:55) up for for those. And I found out about
(11:58) Save My Play when uh Tim actually knew
(12:01) that we were considering adding a camera
(12:02) system. This is maybe back shortly after
(12:05) he was introduced to David and and
(12:07) received that that email from David and
(12:09) he told me about Save My Play. And thank
(12:11) God because um you know we were about to
(12:14) probably make a pretty bad financial
(12:15) decision and uh finding David and Save
(12:18) My Play really was uh incredible because
(12:22) the startup costs were extremely
(12:24) reasonable and David was incredibly uh
(12:27) hands-on when it came to just
(12:29) responsiveness with helping us get the
(12:31) camera set up, getting it going. The
(12:34) learning curve was much shorter than I
(12:36) thought it was going to be. I think that
(12:38) like uh in the same way I was saying
(12:40) before our call, we feel like we’re
(12:42) using um you know 80% of court reserve’s
(12:46) capabilities or maybe it’s 50%. There’s
(12:48) so much more for us to learn still about
(12:50) court reserve and all the functionality
(12:52) you guys have with say my play. There’s
(12:54) still functionality and features that we
(12:57) are have yet to activate that I’m so
(12:59) excited to do so. Um, but we have we
(13:02) have cameras on every court and then two
(13:04) of our courts we have kitchen cameras as
(13:06) well. So we have uh nine courts but 11
(13:09) cameras up in our club.
(13:12) That’s amazing. So have you found that
(13:15) once members or players at your facility
(13:18) found out that they could do this? What
(13:20) what was their excitement around it or
(13:22) their experience with it and how how has
(13:25) that helped your members at your club
(13:27) have a better experience? Yeah, I mean
(13:29) it was incredible ear. I mean, we’ve
(13:31) been it’s over a year, year and a half
(13:33) almost that we’ve had cameras up. I was
(13:35) kind of waiting for the integration
(13:36) knowing that was probably coming um to
(13:38) to really drive the adoption and get
(13:41) people using. But we had QR codes on
(13:42) every court so people could scan the QR
(13:44) code and and quickly, you know, start
(13:46) recording their games. And uh it’s been
(13:49) our members are thrilled. Visitors are
(13:51) thrilled. Uh they can’t believe how easy
(13:53) it is. And uh you know their only
(13:56) complaint is uh wow when I go back and
(13:59) watch my footage Kevin I really thought
(14:01) I was going to look a lot better than I
(14:04) do. We’ve all had that experience. It
(14:06) can be very humbling like hey wait a
(14:08) minute is it playing at half speed? Um
(14:11) but of course it’s not. Um but everyone
(14:14) is is thrilled and we have so many
(14:16) members that that are using it in
(14:17) different ways as well. Whether it’s
(14:19) just, you know, trying to capture the
(14:20) last point or, you know, some using it
(14:22) for more instructional purposes, some
(14:25) that are using it just because it’s just
(14:27) a part of what they do now. It’s part of
(14:28) their routine. Every time they come in
(14:29) and play, it’s so easy for them to to
(14:31) record their game. Um, so yeah, we we
(14:34) have a lot of people that are extremely
(14:36) excited about it. And every time we have
(14:37) feedback, we share it with David. He’s
(14:40) like, “Awesome.” He’s logging that. He’s
(14:42) looking at these as as you know feedback
(14:44) to be uh acted upon and ma and so he’s
(14:47) constantly iterating and improving the
(14:49) product and the service which is you
(14:50) know a true entrepreneur solving a
(14:52) problem listening to his customers and
(14:54) making it better. Yes I would agree
(14:56) completely anytime especially in the
(14:58) beginning. Yeah, David. I mean, you guys
(15:00) have done a great job and I love the
(15:02) communication that we can have with you
(15:03) and your team, too, because even before,
(15:06) you know, we decided to do this
(15:08) integration at Court Reserve, you know,
(15:09) when Tim and you were first start, you
(15:10) know, you and Tim would go back and
(15:12) forth about the product and making, you
(15:14) know, things a little bit tweaks and
(15:15) better and all this stuff. And so, we
(15:18) feel like we’re the same way at Court
(15:19) Reserve. We want to do the things our
(15:21) customers love. And so, thank you for
(15:22) sharing that same culture uh with us as
(15:25) well. Um Kevin, have you found that, you
(15:28) know, sometimes at uh Old Coast, we’ll
(15:30) have people who maybe want to, you know,
(15:33) have a lesson or use it as an
(15:35) instructional part of what they’re doing
(15:38) in their game. Have you found that uh at
(15:40) Rex yet or is that to come? Yes. So,
(15:43) this is one area that we need to flip
(15:45) this switch. Our instructors are
(15:47) extremely excited about it. Um, I think
(15:49) it’s probably better if David kind of
(15:51) speaks to what is possible on the
(15:54) instructional side. Uh, because I know
(15:56) that you’ve been evolving this. Um, but
(15:58) there we have 11 fixed cameras and then
(16:00) David, you’ve also sent a couple
(16:02) non-fixed cameras. And, um, the
(16:05) capabilities here are really incredible
(16:07) and I think that this is going to be for
(16:09) us the next step of what it means to
(16:12) incorporate Save My Play, uh, into our
(16:14) our clubs and and provide value for our
(16:17) members.
(16:19) Yeah, David, go ahead and talk about the
(16:20) instructional piece of this and how a
(16:22) club can use that for their members as
(16:24) well. Yeah, you know, Kevin kind of hit
(16:27) it on the head. We’ve been adding more
(16:29) functionality like that uh even even
(16:31) lately. Uh so just go over a few of the
(16:32) things we have. So, you know, we have a
(16:34) tablet experience for coaches uh where
(16:37) they’re able to kind of annotate voice
(16:39) over footage in real time uh either like
(16:42) you know on the court, side of the court
(16:44) after the lesson with the student. Uh so
(16:46) that’s one way the tablet kind of
(16:48) experience we have. Uh but then we also
(16:50) actually just launched something. So now
(16:52) on any of the videos uh taken in your
(16:54) facility so you both have access to
(16:56) this. It just launched within the last
(16:57) like few days. Uh you can kind of open
(16:59) that tablet experience on the computer.
(17:01) Uh if you want to like do it on a video
(17:03) uh that’s already been recorded. Uh so
(17:04) you can annotate it, voice it over, and
(17:06) it’ll actually drop it right into the
(17:08) player session uh that they already had.
(17:10) So they could, you know, get that
(17:11) instruction after. Um, and then I’ll
(17:14) just quickly say we have a we have a
(17:16) third tool now uh that has also been
(17:18) really cool. Uh, it’s more of like an
(17:20) asynchronous like uh commenting feature.
(17:23) So a coach could actually go on the
(17:25) video uh write some comments and point
(17:27) to a specific frame uh in the video of
(17:30) where the comment applies. They could
(17:31) also create like a loop. Uh so they
(17:34) could basically say start like if you
(17:35) want to show like a forehand or
(17:36) something you could say start end. Uh
(17:38) and then the player could click through
(17:39) that see exactly what you know forehand
(17:41) they were referencing and you know they
(17:43) could even reply to the feedback uh and
(17:45) get feedback in that way too. Wow. We
(17:47) have so much to learn Kevin. Well and
(17:50) and as a club owner of course I have to
(17:52) ask the question uh David what what
(17:54) could this look like from a monetization
(17:57) standpoint? Right. So on this
(17:59) instructional piece, there’s huge value
(18:00) to this. And if we have instructors who
(18:02) can receive these videos and they’re
(18:05) sitting at home on their couch and
(18:07) making notes and and recording, like how
(18:10) how does that look on the monetization
(18:11) side? Yeah, it’s it’s a great question.
(18:14) Uh so we have places monetizing just
(18:16) like that where you know they they’ll
(18:17) charge for like a review uh from from
(18:19) the coach to kind of annotate with those
(18:21) comments. Um we we have places that’ll
(18:24) even just charge to do like a lesson
(18:26) recording. um you know if you want your
(18:28) lesson recording like full you know
(18:30) lesson recording uh then sometimes
(18:32) they’ll throw in like the analysis uh
(18:33) with like you know the tablet. Uh so
(18:35) there’s a lot of different ways of doing
(18:36) it but we’re definitely seeing like you
(18:38) know the recording of lessons is growing
(18:40) pretty pretty rapidly. That’s a great
(18:43) idea. So we have a couple of questions
(18:45) that I’d like to go ahead and just kick
(18:47) around. Um some folks are asking like
(18:50) where’s the video stored? How long is it
(18:52) stored for? How long will the video
(18:54) last? Can you talk about that a little
(18:55) bit?
(18:57) Yeah. Um, so we we have a hybrid, uh,
(19:00) model of storing the videos. Uh, it
(19:03) basically, uh, there it doesn’t all go
(19:06) to the cloud unless someone’s recording.
(19:08) Uh, so it’s a really efficient way of
(19:09) doing it, which is why we work so well,
(19:11) uh, on on Wi-Fi. Um, and then I see I
(19:14) see right here, like the question was
(19:15) about like uh kind of power and, uh, and
(19:18) close to the court. Um, yeah. So, if you
(19:20) don’t have power right near the court,
(19:22) it’s usually okay. We actually have
(19:23) pretty thin wires that we give now with
(19:25) the cameras on request that could run up
(19:26) to 300 ft. Uh so if you have an outlet,
(19:29) you know, that far, it could actually
(19:30) power it and then you just need Wi-Fi.
(19:32) Uh so we’ve done actually a number of
(19:33) setups like that lately. Um you know, if
(19:35) you reach out to us about setup and your
(19:37) specific setup, we’re happy to advise uh
(19:40) and you know, figure out how to do it.
(19:41) We could set up almost any place. Wow.
(19:43) So outdoor indoor uh both the cameras
(19:46) are for outdoor and indoor, right? Yep.
(19:48) And then we have both. Um, something
(19:50) that comes to mind is security, right?
(19:52) Can folks use Save My Play as far as
(19:55) security for their club goes? Yeah. So,
(19:58) we’re seeing that become really popular.
(19:59) Uh, because very few places want to put,
(20:03) you know, a playerfacing camera like
(20:05) ours and a security camera like on the
(20:07) same core because it’s, you know, two
(20:08) cameras now you’re doubling up. So, we
(20:09) offer pretty uh good security
(20:11) functionality. Uh, if there was an
(20:12) incident that occurs, you could look
(20:13) back uh you could you could review it
(20:15) and everything. Um, you know, we have a
(20:17) look back period. Uh, and it’s also a
(20:19) really secure way of doing it because
(20:20) it’s not sending everything to the
(20:21) cloud. It’s only like on demand. Uh, and
(20:23) yeah, that’s been pretty good for clubs.
(20:26) We’ve had uh, you know, incidents, uh,
(20:28) reviewed, you know, anything from from
(20:30) theft like little theft. Uh, but then to
(20:33) like bullying uh, and like incidents of
(20:35) of that, which I think is really, you
(20:37) know, good to see that it helps with
(20:38) that. Yeah, absolutely. Um, let’s see.
(20:41) For the video waivers, do you have every
(20:43) new member who creates an account sign
(20:45) it alongside the general waiver? I will
(20:47) say for old coast pickle ball, they sign
(20:48) two waivers. Every person, they sign a
(20:50) general liability waiver and then they
(20:53) sign the release for the media. What
(20:55) about you, Kevin? What do you guys do?
(20:57) We do it the same way as you guys. Yeah.
(20:59) So, everyone when they create a court
(21:00) reserve account, they’re signing those
(21:02) and it’s just, you know, we do it right
(21:05) up front. Capture their payment profile,
(21:07) get the waiver signed, let let’s just
(21:08) take a care of it all right up front.
(21:11) So, the same way as you guys. Oh, this
(21:14) is a great question. So any great
(21:15) marketing campaign ideas, what is the
(21:18) average uptake from members? So I’ll say
(21:21) from an old coast pickle ball, we
(21:23) actually did some um a lot of social
(21:25) media to our own players. Um you can go
(21:28) on the Old Coast um Instagram account.
(21:30) We have a great um marketing person, her
(21:33) name is Michelle. She did some great
(21:35) videos. Um we’ve talked about it a lot.
(21:37) Of course, anytime that, you know, we go
(21:40) out to the club and we’re playing with
(21:42) club members, we’re always like, “Hey,
(21:43) let’s record it so we can send it to
(21:45) each other and watch Tim’s around the
(21:46) post or whatever, you know, we want to
(21:48) do.” Um, I would definitely say that.
(21:51) What about for you guys, Kevin?
(21:53) Yeah, we are. Now that the integration
(21:56) has taken place, um, we’ve kind of just
(21:58) been trying to drive adoption. Um, we’re
(22:01) tiptoeing a little bit when it comes to
(22:03) activating, uh, some of the, you know,
(22:05) uh, some of the monetization. We’re
(22:07) getting close to to doing that now where
(22:09) we’re going to flip that switch. I know
(22:10) there’s some conversations taking place
(22:12) between you guys and David around what
(22:15) that could look like on membership
(22:16) levels. Um, we always encourage people
(22:18) to share their clips, make it social,
(22:21) tag us so we can share it. We have a
(22:23) very robust uh digital marketing team
(22:25) that’s that’s paying attention to that.
(22:27) I you know, one thing I do want to make
(22:29) sure to mention is as a club owner as
(22:31) well, and you talked a little bit about
(22:32) the live streaming piece. For us, it was
(22:34) really cool to to see that we can add
(22:36) the logos. So, sometimes we have the Rex
(22:39) logo on uh the live live stream and and
(22:42) and you know, just on the each camera,
(22:44) but we are also now selling that as part
(22:47) of a court sponsorship package. So, that
(22:50) you know, you have the the the court is
(22:52) named after your business. So, you know,
(22:54) Primo Real Estate has their uh you know,
(22:56) a court named after them. they have
(22:58) their banners up but then their logo is
(23:00) al also always attached to the to that
(23:03) camera uh feed. Um in addition to that
(23:05) we’ve you know can rename the court in
(23:07) court reserve right. So yeah court one
(23:10) is you know has the name also of the
(23:12) sponsor. So being able to sell and
(23:14) monetize because at the end of the day
(23:16) as club owners like this is kind of a
(23:19) make money while you work business any
(23:22) way that you can supplement that um is
(23:25) really really critical. And so some of
(23:27) this stuff, you know, that the sometimes
(23:30) that that money, that revenue in the
(23:31) margins can really make a difference at
(23:33) the end of the day. So we’re always
(23:35) trying to find ways and this the value
(23:38) that’s provided by Save My Play uh in a
(23:41) number of different areas allows us to
(23:43) do that and create differentiation with
(23:45) our competitors in our marketplace. So,
(23:47) I wanted to make sure that I was able to
(23:48) mention that because it was for the
(23:50) Oregon Men’s Team Cup, Oregon Women’s
(23:52) Team Cup, these two uh kind of regional
(23:54) events we host every year with all the
(23:56) best players from from the Pacific
(23:58) Northwest. Uh and then the Portland
(24:00) Pickleball League. We really were able
(24:02) to sell sponsorships using the sponsor
(24:05) logo that was dropped in there. And now
(24:07) those are videos that sit on our YouTube
(24:08) channel. They’re evergreen. Right.
(24:10) That’s right. Go back and and watch
(24:12) those and see what kind of traction that
(24:14) they were getting at the time. people
(24:15) chatting in the YouTube, you know,
(24:17) stream. Like, it’s really powerful to to
(24:19) be able to do that. I love that. That’s
(24:21) a great idea. We actually sold the
(24:23) rights to our courts as well. Um, and so
(24:25) it it is extremely important. And I’ll
(24:27) say too, at Old Coast, um, back before
(24:29) Christmas last year, we actually for a
(24:32) whole month, we had send us your best
(24:34) clip and our members of the club
(24:36) actually voted on the best clip from
(24:38) Save My Play. Members would send in. So,
(24:41) you can use it a number of different
(24:42) ways to kind of announce it or get it
(24:44) out there or let people know. Um, I’m
(24:47) feeling that. I am. I’m feeling. That is
(24:50) so good. I love that. That’s right.
(24:52) That’s why you came today. Crowd
(24:54) sourcing. Crowd sourcing content. That’s
(24:56) right. So, another question. Does the
(24:58) video run continuously, David?
(25:02) Yeah. So, that kind of wraps into what I
(25:04) was talking about before where it’s
(25:05) hybrid. Um, so nothing goes to the cloud
(25:08) unless a player is actively engaging
(25:10) with the system. Uh, but the camera does
(25:12) store it locally. You could turn it off,
(25:14) but it stores it locally for security.
(25:16) Um, so if you want to use, you know,
(25:17) that functionality, it’s motion
(25:18) activated uh, for that. Okay. Okay. Uh,
(25:21) any current or planned AI game or play
(25:24) analysis or statistics in the future?
(25:27) Yeah. So, we have a great integration
(25:28) with PB Vision uh, for analytics. Uh, so
(25:30) I think you know the best analytics kind
(25:32) of uh, you know, in in the game. Um, and
(25:35) then you know we have uh some cool
(25:37) things on our own with the gap removal
(25:38) built in natively and uh also Instagram
(25:41) real share. Real sharing is really cool.
(25:44) That’s awesome. Let’s see. So this
(25:46) person already uses Save My Play and
(25:48) Court Reserve. So if I toggle on the
(25:49) integration, what exactly does that give
(25:51) to members? What do they see when they
(25:53) book? So basically the integration just
(25:56) means that you can go in and once you
(25:58) toggle that on in court reserve then on
(26:00) your court reserve app for your players.
(26:02) Your players can basically hit the save
(26:05) my play integration button. It shows up
(26:06) on their homepage whether you have the
(26:08) branded mobile app or just the court
(26:10) reserve app. And that way they can go in
(26:12) and they can say what court they’re
(26:13) going to be on and how long they want
(26:14) their recording. And then once uh that’s
(26:17) set up you can monetize it within the
(26:19) court reserve platform and it charges to
(26:21) their court reserve account as well. Um,
(26:23) any other things you want to say about
(26:25) that, David? I tried to make it as easy
(26:26) as possible. No, I think I think that’s
(26:29) putting it great. And you know, I’ll
(26:30) just say what I said before. Um, and I
(26:33) think a lot of companies do get this
(26:35) wrong. Uh, that when a player goes into
(26:37) a facility, one thing they are not
(26:39) looking to do in my opinion is download
(26:41) another app. Um, and I think why the
(26:44) integration works great is because you
(26:45) already have it within court reserve
(26:47) ready to use. Um, a lot of like startups
(26:50) and think, oh, everyone’s gonna love to
(26:51) download, you know, my additional app
(26:53) right before they start playing and
(26:54) that’s not I I disagree with that,
(26:56) right? So, I think, you know, just the
(26:57) fact that they’re able to seamlessly do
(26:59) it within the app they already have is
(27:01) like is is amazing and, you know, I’m
(27:02) excited uh because I, you know, play a
(27:05) lot of core reserve facilities here and
(27:07) it’s just super easy.
(27:10) Um, oh, sorry. Oh, sorry. I was just
(27:13) just going to say quickly, you guys,
(27:15) your teams did a great job with this
(27:17) integration because you open the app and
(27:18) it just pops up right there. It does.
(27:21) It’s so easy to use. Yeah, it is. It’s
(27:23) right there in front of their face, so
(27:24) they have to at least see it and be
(27:26) like, “What’s this?” Um, I do know that
(27:28) I recorded a session. It’s been a couple
(27:30) weeks ago. Um, and I did the, you know,
(27:32) the AI version where it was going to
(27:34) make everything look great. Um, and it
(27:36) does take a few minutes for it to
(27:38) basically, you know, capture and be able
(27:40) to be viewed. If I’m on the court and
(27:43) playing, David, can I watch this or do I
(27:46) have to finish the session before I can
(27:48) go back just on the phone? Not on the
(27:50) tablet, but on the phone. Um, so yeah,
(27:53) if you’re using like our coaching tablet
(27:55) or courtside tablet or whatever, you
(27:56) have instant replay uh capabilities. So
(27:58) it would not require that way.
(28:01) So another question, how many cameras
(28:03) are require required for each court to
(28:06) ensure adequate coverage? Um, and we’ve
(28:09) already said this can be indoor or
(28:10) outdoor. For us at Old Coast Pickle
(28:13) Ball, we have a twocourt facility. We
(28:14) have one camera on each court. So, we
(28:16) have two cameras and that’s been great
(28:19) for us. If you actually go out to the
(28:21) court reserve YouTube channel, you can
(28:23) see some of our past videos and kind of
(28:25) see the court coverage. Uh, what would
(28:26) you say about this, David? Yeah, so one
(28:29) is definitely the default and standard.
(28:31) I’ll like Kevin mentioned, we also do
(28:32) multi- camera. Uh, so, you know, I’d say
(28:35) rarely for every court does a play do
(28:37) it, but sometimes for like a
(28:38) championship court, they’ll do like a
(28:39) kitchen cam. Uh, which is cool cuz then
(28:41) you could watch both in sync, like you
(28:43) know, on the live stream on the replay.
(28:44) Uh, we even have like instant replay
(28:47) capabilities where you could kind of
(28:48) analyze uh both angles. So, it’s cool
(28:50) for some things. Yeah. Let’s see the
(28:53) next. Can you download videos from the
(28:55) feed to your phone while on the court?
(28:56) No, the video has to finish processing
(28:58) basically, right? Um, so there you you
(29:02) can actually well you if you’re doing
(29:04) the full session it has to process but
(29:05) you could also save individual plays uh
(29:08) too. Um so you would be able if you just
(29:10) wanted to grab a quick play um you’d be
(29:12) able to download that kind of button
(29:13) right then and there. Let’s see what
(29:16) other non-coaching monetization revenue
(29:18) streams are available. David, I’ll let
(29:20) you take this one. Yeah, I I mean we’re
(29:23) we’re we’re seeing a lot of them. I
(29:25) think Kevin possibly hit on one of the
(29:27) biggest ones with the cor sponsorship
(29:28) and I’ll tell you know a true story that
(29:30) I heard like the other day. Um it’s not
(29:33) just like going out when you’re selling
(29:35) a sponsor, it’s also retaining them. Uh
(29:37) so when you bring in, you know, when
(29:39) you’re looking to renew that court
(29:40) sponsorship, uh we’ve had facilities
(29:42) tell us like this sponsor was on the
(29:44) verge of cancelling. Uh you know, they
(29:46) didn’t they didn’t know, you know, how
(29:47) much they were getting, but I showed
(29:48) them, you know, like they’re going to
(29:49) get, you know, their logo in like all of
(29:50) our videos. Now, we’ve heard it save,
(29:52) you know, a few uh at least a few
(29:53) sponsorships from firsthand, you know,
(29:55) accounts. Um, so I think that’s that’s a
(29:57) big one. Uh, the other thing that we
(29:59) should mention is so, you know, in court
(30:01) reserve, the fact that you can moni
(30:03) monetize the, uh, game footage is great.
(30:06) Uh, and what we see for that is for
(30:08) tournaments especially is where people
(30:10) are really, you know, primed to, to
(30:12) purchase, uh, you know, their footage,
(30:14) uh, for for events and things. So, it
(30:15) works really well for that. Um, you
(30:17) know, that that’s one of the ways. Uh
(30:19) but yeah, you know, definitely the
(30:21) lesson value added to uh is is becoming
(30:24) a common way. Yeah, for sure. We’re
(30:26) getting so many questions. I hope we can
(30:28) get through all of them, but let’s uh
(30:29) let’s just go. Uh we plan to have
(30:31) membership, social media liability. I
(30:33) guess she’s talking about waivers. So,
(30:34) definitely, you know, get with your own
(30:36) attorney in your own state and come up
(30:37) with the best waiver for you. Um let’s
(30:40) see. Does it only record if you tell it
(30:42) before you play? We have a lot of
(30:44) players that only want the recording
(30:45) after something amazing has happened
(30:47) during a game and they want to rewatch
(30:48) it. Yeah. So, we it’s it’s really funny.
(30:53) I’ll just tell a really quick story. So,
(30:55) we mentioned the security functionality
(30:56) which we built uh for security, but I’d
(30:59) say probably 75% of the usage is going
(31:01) back uh to get like a a fun session or
(31:04) someone forgot to record, you know, when
(31:06) they want their session. So, the answer
(31:07) is yes. Uh the facility manager could go
(31:09) back and get them that clip. Uh it’s
(31:11) easily downloadable. you could run the
(31:13) AI on it too. So it functions like the
(31:15) same way. Okay. Okay. So let’s talk
(31:18) about monetization because we’ve had a
(31:19) lot of questions about that. So
(31:20) basically when we’re talking about
(31:22) monetization, we are talking about let’s
(31:24) say I’m a player and I’m going to go to
(31:26) Old Coast Pickle Ball and I’m going to
(31:27) pay for my court rental of court one. I
(31:30) can also pay for the ability to have my
(31:34) session recorded. Um and that will be
(31:36) charged, you know, within my reservation
(31:39) as well. Um, and so you can do it at the
(31:42) the the time of the, you
(31:44) know, reservation of the court or the
(31:48) class or clinic or whatever. Um, so
(31:50) that’s how I think that we are going to
(31:52) do it at Old Coast Pickleball. We’re not
(31:53) currently charging because we’re just
(31:55) wrapping up this integration, making
(31:56) sure everything’s good, and then we’re
(31:57) going to turn on the monetization. So
(31:59) that means that I’m going to pay uh as a
(32:01) player, you know, whatever that fee is
(32:04) um to the club to record my session. So,
(32:07) David, can you speak specifically how
(32:09) you’re seeing clubs use this or monetize
(32:11) Save My Play to make revenue? Uh, yeah.
(32:14) I mean, I think I think that’s probably
(32:17) the easiest low lowest barrier way. Uh,
(32:20) just, you know, turning it on the the
(32:21) per uh video um cost. It it works really
(32:24) well. Um, I’d say, you know, when that’s
(32:27) done, uh, if that’s the way it’s going
(32:29) to be done, like you should definitely,
(32:31) um, promote it. And like people are
(32:32) asking like how to promote it. I think
(32:34) we provided some great ways here with
(32:35) the contests and uh you know just just
(32:38) branding uh kind of over make people
(32:40) aware of it. Um I think that you know
(32:41) works well. Can I tack on a question to
(32:44) that quick? Um can you guys um talk a
(32:47) little bit about um setting pricing at
(32:50) membership levels? That that’s something
(32:52) that I I know we’re really interested
(32:54) in. I think we’re as we’re launching
(32:57) network memberships here in the next
(32:58) month or so, we’re going to flip this
(33:00) switch. Um, but this is something that I
(33:02) know you guys have talked about, right?
(33:05) Yes, we have talked about this and in
(33:06) court reserve, you know, we do a lot of
(33:08) things by membership type and it’s just
(33:10) putting that next. So, this first
(33:12) integration with Save My Play is like
(33:13) version one. We’re going to add
(33:15) additional features within court
(33:16) reserve. So, you can add the ability for
(33:19) people to come in per membership level
(33:20) and charge. You know, maybe your premium
(33:23) members get it at no charge, but maybe
(33:24) your visitors have to pay $5 for every
(33:26) session recorded. Um, and so we are
(33:29) going to be working towards that in the
(33:31) future for sure because it’s an
(33:32) important part of the value ad that you
(33:34) can add to that membership where you
(33:36) want to get those members extra value in
(33:38) their facility for sure. So yes, I love
(33:40) it. Sorry, I jumped that’ll be huge. No,
(33:42) it’s great. It’s great. I jumped the
(33:43) question.
(33:46) You get in, you get in. Uh, all right.
(33:49) Can we speak a little more on how using
(33:51) AI it to evaluate the video is available
(33:54) like stats showing unforced errors
(33:56) backhands forehands returns to service?
(33:59) Yeah, so you know like I mentioned the
(34:01) PV vision integration does that really
(34:03) well. Um so I’d recommend you know you
(34:05) you could try that uh if you use it but
(34:08) it’s perfect for that. Okay. How does
(34:10) the PV vision work within the Save My
(34:12) Play experience, David? Yeah. Yeah. So
(34:14) you’re able to basically get uh PV
(34:16) vision analysis on any play you record
(34:18) you know through save my play. So okay
(34:20) any you know any footage they get they
(34:22) could have uh they could have run
(34:23) through there and get you know analytics
(34:24) too. Nice. Very nice. So people there’s
(34:27) a question about like what does court
(34:28) reserve charge you to turn on the save
(34:31) my play integration. So it depends on
(34:32) you know there’s four buckets to if
(34:34) you’re not on legacy pricing anymore. Uh
(34:36) there’s four buckets and some of those
(34:38) include the Save My Play integration.
(34:40) So, you’ll just have to go out to court
(34:41) reserve or reach out to our support team
(34:43) and we can talk to you about what that
(34:44) cost is. Uh, David, can you how’s your
(34:47) pricing? What does that look like for
(34:48) you guys at Save My Play? Just so we can
(34:50) be open and honest with these folks.
(34:52) Yeah, so the hardware the onetime
(34:54) hardware cost uh for our camera uh is
(34:57) about $185 per camera. Uh we have some
(35:00) volume discounts on that, but that’s the
(35:02) that’s the base price. Uh and then you
(35:03) know we do a per cord uh service fee
(35:05) which is somewhere uh it could be it
(35:07) depends on volume but it could be
(35:08) anywhere from like 30 to 49. Okay. Very
(35:11) good. And just one thing I’ll just say
(35:13) there that’s for unlimited video and all
(35:15) you know the monetization aspects that
(35:17) we mentioned. Okay. Very good. Can I
(35:19) just add if you’re comparing this to the
(35:20) Save My Play competitors you’re right
(35:23) now you’re going are you serious? Like
(35:25) this is incredible. David, you’ve
(35:27) created a very disruptive platform for
(35:29) those other companies and uh it’s if no
(35:32) one’s take if you’re not taking
(35:33) advantage of this yet, you really need
(35:35) you really should be. Yeah, for sure.
(35:37) Thank you. All right. So, what does the
(35:39) integration with Reserve mean for the
(35:41) admin and the users? Well, it it it
(35:43) really doesn’t mean a bunch because once
(35:44) you get the Save My Play integration set
(35:46) up and your pricing set up, there’s not
(35:48) a lot extra that the admins and the
(35:50) users would have to do unless they’re
(35:52) pulling video or something like that. Is
(35:53) that correct, David? Um, yeah, there’s
(35:57) there’s very little to do. Um, and you
(35:59) get a lot of functionality right out of
(36:00) the box. Yeah, for sure. Let’s see. Uh,
(36:02) meaning Court Reserve charges one price
(36:04) for all courts. So, basically, it’s an
(36:06) integration fee. So, if you depending on
(36:08) what price bucket you fall in, um, with
(36:10) what you’re doing in court reserve, uh,
(36:11) you would just pay one fee each month
(36:13) for the entire Save My Play integration
(36:15) or you may not have to pay for that at
(36:17) all depending on which bucket you fall
(36:18) into. For sure. So, oh, this is a great
(36:20) question. How do we monitor usage
(36:22) analytics to show potential exposure for
(36:25) court sponsorships?
(36:28) That’s that’s a that’s a great question.
(36:29) Um, so we have some tools uh kind of
(36:33) built in to provide analytics. A lot of
(36:36) them are more so like on the live
(36:37) streams. Uh we’re able to provide like
(36:38) viewership data uh for various live
(36:41) streams even like geographic uh data on
(36:43) those. Uh but we are working on building
(36:45) out more analytics. It’s definitely a
(36:47) good point. We hear it a lot you know
(36:48) when attracting those sponsors. Uh so we
(36:50) hear it. One other thing I’ll say there
(36:52) though is most of the viewership of like
(36:56) well not most but a lot of it will come
(36:57) from social media uh sharing which we
(37:00) can’t really track exactly. Uh for
(37:01) instance we had like a Tik Tok uh post
(37:04) the other day that had over a million uh
(37:06) views from one of our facilities that
(37:07) was you know shared by ESPN. Um so that
(37:10) you know you’d be able to go on there
(37:12) and you know show that. That’s amazing.
(37:15) Yeah. Uh let’s see. What is the tablet
(37:17) that you use, David, that you’re
(37:18) referring to on on court? Is there a
(37:21) specific tablet or is it a Save My Play
(37:22) hardware? Uh so for our tablets, uh we
(37:26) have kind of hardware that we sell kind
(37:27) of at cost to use for that or you could
(37:29) use your own. Um we could, you know,
(37:31) help you provision it. Um let’s see. We
(37:34) have found that the time the player
(37:35) starts the recording to receiving the
(37:36) video takes a little bit of time. It’s
(37:39) not instant. What is Save My Play doing
(37:41) to provide the video to players quickly?
(37:44) Yeah, I mean I think you know a lot of
(37:47) that is if you’re using the AI uh there
(37:49) is some processing time with the AI. Uh
(37:52) if you you know we we give you Corer
(37:54) gives the option uh if you want it
(37:55) faster to kind of toggle that off. Um
(37:58) but we and then we also like if you want
(38:00) it instant you could live stream. Uh so
(38:02) that’s you know that’s the other thing
(38:03) you have the ability to do that but yeah
(38:04) I mean AI processing will continue to
(38:06) get faster but right now in and on
(38:09) average AI is fairly uh slow and the
(38:11) faster it is the more expensive it is.
(38:13) Uh so that’s something to keep in mind.
(38:15) Yeah definitely. So um somebody’s having
(38:18) issues with the integration we have it
(38:20) set up but those paying for
(38:21) subscriptions. I would just reach out to
(38:23) support at court reserve and just see if
(38:25) we can help or I’m sure we can help get
(38:27) David’s team to help um because it’s
(38:30) pretty seamless. So, I’m sure it’s just
(38:31) something that we just need to tweak.
(38:33) Uh, are the cameras relatively easily
(38:36) easy to move for seasonal clubs like
(38:39) from outdoor courts to a bubble, for
(38:41) example? Yes, great great question. Uh,
(38:44) so we do seasonal uh we do seasonal
(38:47) plans too. Uh, you so if you you know
(38:49) are seasonal, you you can do that. Uh,
(38:51) but then we have a lot of places that
(38:53) move from outdoor to a bubble. Uh, all
(38:55) you do is you get our outdoor camera and
(38:57) it works fine indoors. Uh, so they’re
(38:59) and they’re easy to move. You could
(39:00) basically move one of our cameras in
(39:01) like a couple minutes. Uh, so they’re
(39:03) really easy.
(39:05) Oh, this is a good one. If you charge a
(39:07) player for Save MyPlay video, do you
(39:09) still allow players to video their play
(39:10) with their own phones?
(39:14) It’s a it’s it’s an interesting uh
(39:16) question. Um, you know, I I never, you
(39:18) know, suggest that people like don’t
(39:20) allow it. Uh, but we do have facilities
(39:22) that don’t. Um, and those facilities
(39:24) tend to monetize very well, I’ll say.
(39:27) What about you, Kevin? What do you think
(39:28) your policy would be? Do we allow people
(39:31) to record their sessions with their own
(39:34) phones? Um, yeah. I mean, we’re we’re we
(39:37) don’t see a lot of that. And because
(39:39) Save My Play makes it so easy that I
(39:42) think as soon as we educate the people
(39:45) that are using their phones about how
(39:47) easy it is to use Save My Play, they’re
(39:50) like, “Oh, so I don’t need to use my
(39:52) phone anymore.” So, we don’t disallow
(39:55) it, but we just don’t really see it as
(39:56) an issue. Yeah. Yeah. I think I think
(39:58) that’s a great way of putting it, you
(39:59) know, and that’s that’s kind of the way
(40:00) I see it. I will say though, the places
(40:02) that don’t allow uh people to record it
(40:05) is based on security. It’s not because
(40:08) they want, you know, people to use or
(40:10) make money. And I think that’s actually
(40:11) one of my favorite parts about the court
(40:12) reserve integration because we kind of
(40:14) go from where we have a QR code, you
(40:15) know, where anyone kind of in the
(40:16) facility can scan it, uh, to where you
(40:18) have security options in court reserve
(40:20) where you could say that only someone
(40:22) who checked in uh, can record, which I
(40:24) think is really cool. Uh, so it kind of
(40:26) opens up that possibility and then at
(40:27) that point, you know, it’s like, okay,
(40:29) well now, you know, there is a security
(40:31) uh, thing like because, you know, people
(40:33) are pretty much just recording their own
(40:34) court. Yeah, for sure. So here’s a great
(40:37) testimonial from Nick Dawson. He says,
(40:39) ‘I love Save My Play. We have it on all
(40:41) of our courts and have installed tablets
(40:43) courtside for instant replay. Maybe
(40:45) mention this to everyone that David, you
(40:47) have this feature. It’s really cool and
(40:48) players love it. Thank you, Nick. That’s
(40:50) awesome. Thank you, Nick.
(40:52) Appreciate that. That’s awesome. All
(40:54) right. There’s a lot of like how much
(40:56) does Save My Play cost like monthly uh
(40:59) for the software for multiple courts? Um
(41:02) where can they find out about your
(41:03) pricing, David? Um, yeah, you could you
(41:07) could just email uh info@ saymyplay.com
(41:10) or you know, there’s a court reserve
(41:11) form. Uh, you know, we’re we’re very
(41:13) transparent on pricing, but it is it is
(41:15) kind of court-based. Uh, but it’s the
(41:16) range, you know, I just said we don’t,
(41:18) you know, do anything uh different
(41:19) there. And then the other thing, uh, I
(41:21) think like court reserve is we’re
(41:23) monthtomonth uh, by default. Um, and
(41:25) then, you know, if you want a further
(41:26) discount, we also do uh, we do annual,
(41:28) but I think that’s another big thing
(41:30) between us and the competitors. We don’t
(41:31) lock you into a contract. We earn your
(41:34) business every day. That’s what we tell
(41:36) people. So, we don’t need That’s right.
(41:38) We want to hug you every day. So, um,
(41:41) and I know there’s, you know, people are
(41:42) like, well, what what is this going to
(41:44) cost the player? I think you have to
(41:46) look at it from what the value that
(41:48) you’re giving the player and what your
(41:50) players are willing to pay. In a big
(41:51) city, they might be willing to pay more
(41:53) than they are in a little country town
(41:54) like us, right? So, I think that um and
(41:58) I’m going to screw this up and Tim might
(41:59) kill me for saying this, but I think he
(42:01) was thinking about charging $5 uh for
(42:03) each session um at Old Coast Pickle Ball
(42:06) depending on the membership, which we
(42:08) don’t have yet, right? Um but you just
(42:10) have to think about it in in terms of
(42:12) the value that you’re giving your
(42:14) players, how long the sessions are, um
(42:16) and what you want to drive as part of
(42:18) revenue and value at your club. Um what
(42:21) David? Yeah, so I it’s it’s it’s a great
(42:24) question. Um, and it depends like how
(42:27) much you can make and like the cost and
(42:28) everything depends on the area, the
(42:30) demographics and everything. Like, you
(42:31) know, we have some places that charge 20
(42:33) bucks an hour for footage and they and
(42:34) they do great. Uh, but those are in, you
(42:36) know, certain areas. Um, but one of the
(42:38) things I’ll say kind of what you said,
(42:40) it’s definitely something to think about
(42:41) whether to offer it as a value ad um or,
(42:44) you know, charge for it. You know, I I
(42:45) know Nick who just um actually has a
(42:47) beautiful new club in California. I know
(42:48) he offers it as like an amenity which I
(42:50) think is is great and he has a ton of
(42:52) volume there. But then you also look at
(42:53) like, you know, you have like Pickle
(42:55) Rage, uh, one of our, you know, joint
(42:57) customers. They have us on every court
(42:59) and, you know, they offer it right now
(43:00) as a value ad. Um, you know, so I think
(43:02) it’s going to become more and more
(43:03) common also to be an amenity that people
(43:05) are going to expect. Yeah, for sure. Um,
(43:09) let’s see. Uh, live stream. If they’re
(43:11) not live streaming it to YouTube, David,
(43:13) is there a way for them to see the live
(43:15) stream later without sending it to
(43:16) YouTube? Yeah, so our most common
(43:19) streaming functionality is through our
(43:20) platform. Uh, so you could basically
(43:23) create like a live stream event in like
(43:25) a couple clicks. Uh, and you could even
(43:26) schedule it now. Uh, so you could
(43:29) basically set up your live stream, send
(43:30) out the link and do nothing. Uh, you
(43:32) know, you could you don’t even have to
(43:33) wake up for the event and it will go,
(43:35) everyone involved could watch it. Uh, so
(43:38) it’s super easy. All of our live streams
(43:39) are recorded by default, too. Nice.
(43:41) Nice. Let’s see. Ashley, can punch cards
(43:43) be set up to pay for Save My Play
(43:45) sessions? I’ll put it on the idea board,
(43:48) Jim. That’s a great one. I love that.
(43:50) All right. Well, we’re going to wrap it
(43:51) up uh because we’re already a quarter
(43:53) till of the hour. David, any last uh
(43:56) comments about anything you that we
(43:58) haven’t told people about the Save
(44:00) MyPlay integration and and where they
(44:02) should reach out to you guys at?
(44:05) Yeah, I mean, I’d say definitely just
(44:07) reach out to
(44:08) [email protected]. Um, one of my
(44:11) personal favorite things to do is to
(44:13) help, you know, facility owners and
(44:15) managers figure out how to bring a video
(44:18) system in. you know, we’ll help you with
(44:19) all the logistics, uh, planning it all
(44:21) out. We love working with our clubs. You
(44:23) know, Kevin, we met early on and he’s
(44:25) just been so, uh, you know, great to us
(44:27) and we met so many great people and,
(44:29) yeah, we just want to help, you know,
(44:30) make it successful and, uh, yeah, get
(44:33) you some really cool tech. That’s
(44:35) awesome. And David, your team um, is
(44:37) possibly going to be at the club
(44:39) mastermind in June out in Salt Lake
(44:41) City, Utah. So any of those pickleball
(44:44) clubs that are going out to Club
(44:45) Pickleball mastermind, uh you can find
(44:46) David’s team there and spend some time
(44:48) with them there as well. Um so uh Kevin,
(44:51) any last thoughts of anything from a
(44:53) club perspective that you want to tell
(44:54) folks? Uh I just I’m so excited about
(44:58) what you guys have done together. Thank
(45:00) you for making it so easy for club
(45:02) owners like me to uh introduce this to
(45:04) our members and it’s a huge value. Uh, I
(45:07) don’t know when either of you sleep and
(45:10) specifically David I’ll, it doesn’t
(45:12) matter when I message him, I’ll get a
(45:14) response within like 20 minutes. Text or
(45:16) email. I I don’t think David sleeps.
(45:19) It’s pretty ridiculous.
(45:21) All right. Thank you. Thank you for
(45:22) calling that. That’s awesome. Well, if
(45:24) you have additional questions, you can
(45:26) reach out to supporterve.com. We’re
(45:28) happy to connect you uh with either one
(45:29) of these guys if you need anything
(45:31) additionally from them. And we’ll see
(45:32) you on the next webinar. Have a great
(45:34) day, everyone. Thanks so much. I
(45:37) appreciate it.

(0:01) Hello everyone and happy summer. I can’t
(0:03) believe it’s already almost June. My
(0:05) name is Ashley. I’m with Court Reserve.
(0:08) We are so excited about this webinar.
(0:10) Mark, I am so excited because our
(0:13) relationship with Swiss just keeps
(0:15) getting better and better and better.
(0:16) Welcome Mark from Swiss and Oswin from
(0:19) CR uh on our webinar today. Uh Mark and
(0:22) Oswin, thanks for joining us. I’m going
(0:24) to go over a few announcements while we
(0:26) have a couple more people jumping in the
(0:28) room and uh just really again excited
(0:31) for this wish webinar today. One of the
(0:34) important things that we try and do at
(0:35) court reserve is support our clients
(0:38) well and so we have extended our live
(0:40) chat support hours. Uh we are now live
(0:43) chat support 5 to 8:00 pm Eastern
(0:46) Standard Time. that gives our West Coast
(0:49) um support um and our clubs on the West
(0:51) Coast even greater um chance to live
(0:54) chat with our team as well as weekends
(0:57) live chat support Saturdays and Sundays
(0:59) now uh from 9:00 to 5. I’m really glad
(1:02) that we’re able to do that. We’ve hired
(1:04) some incredible folks um at Court
(1:06) Reserve over the last six months um just
(1:08) to do West Coast and weekend hours. So,
(1:10) super great news um from that end. And
(1:14) then I know Mark, your team is going to
(1:16) be at Mastermind as well as the court
(1:17) reserve team, uh, club pickle ball. If
(1:20) you are a pickle ball club, uh, I highly
(1:22) recommend coming out to mastermind.
(1:24) We’re gonna be there. You guys are going
(1:26) to be there. And it’s really just an
(1:28) amazing event to learn so much about the
(1:31) pickle ball industry, how to run your
(1:34) club, how to set your clubs up, what’s
(1:35) the best practices, and then month after
(1:38) month, Devin and his team, they do Zoom
(1:40) calls, and our team gets so much out of
(1:42) that just from an Old Coast uh pickle
(1:45) ball standpoint. So, that is a great um
(1:47) organization and a great time to be
(1:49) together in Utah. Uh, but I’m really
(1:52) actually even more excited that we are
(1:54) announcing today our two new Catalyst
(1:57) tour stops. So, Court Reserve Catalyst
(2:00) is our user conference. Uh, our next two
(2:02) stops are going to be uh in September
(2:05) out on the West Coast and then out on
(2:07) the East Coast. So, you can actually go
(2:09) to courteserve.com and look up the
(2:11) Catalyst Tour. I’ll put that link in our
(2:13) chat box today. Uh so that if your team
(2:15) is interested in supercharging your
(2:16) court reserve platform, doing more with
(2:19) court reserve because let’s be clear,
(2:20) how many of us have an iPhone? I have an
(2:22) iPhone and I probably used 20% of it
(2:25) since I bought it and set it up. So come
(2:27) to Catalyst. It’s one day. It’ll be well
(2:30) worth it. So hi Mark.
(2:34) Hello Ashley. Thank you so much for
(2:37) having me. Thank you so much to the
(2:38) entire court reserve team as well. This
(2:41) is uh this has been long in the waiting.
(2:43) Um and it’s just fun to kind of look
(2:45) back and see uh the whole timeline of of
(2:48) just friendship and API partners and
(2:50) everything. And so it’s this is an
(2:52) exciting moment for the Swiss team. So
(2:54) we appreciate you guys hosting this.
(2:56) Absolutely. Well, you know, we’ve been
(2:58) working on this for quite some time. We
(2:59) always tell people it’s coming and now
(3:01) it’s here. Um, and so Mark, there’s
(3:04) probably some folks, not just pickle
(3:06) ball, but tennis and all of our other
(3:08) clubs that may not even know what Swiss
(3:10) is. So, give us a little info.
(3:13) Absolutely. So, Swiss is software for
(3:17) running your club programming and that
(3:20) encompasses the entire spectrum of
(3:22) programming, whether it’s a large, you
(3:24) know, three 500 person tournament or
(3:26) just a small 500 person tournament. So,
(3:29) tournaments, uh, leagues as well.
(3:31) leagues are really becoming one of the
(3:33) most um popular and important parts of
(3:35) running a good club. So ladders and
(3:38) partner leagues, uh individual leagues,
(3:40) and then even just small programming
(3:42) events like a round robin, you know,
(3:45) eight person duper mixer, come get a
(3:47) duper rating on the pickle ball side and
(3:49) in paddle they call those Americanos,
(3:52) right? King of the court. So the entire
(3:54) spectrum of club programming from small
(3:57) just infrequent round robins, king of
(3:59) the court to ongoing multi-week leagues
(4:03) to tournaments um and everything in
(4:05) between. So that’s what Swiss does. And
(4:08) and to be even a little bit more
(4:09) specific, we’re talking about the
(4:12) scoring, the court assignments, the
(4:14) leaderboards, the stats, everything that
(4:16) might encompass that. So if you were to
(4:18) go and join a a 20 person latter league
(4:21) at a club, be it for tennis, pickle
(4:23) ball, paddle, rack, whatever the sport,
(4:26) you could take 20 names. Actually, you
(4:28) don’t have to do this. The the API, I
(4:30) won’t spoil it, but the API will do all
(4:31) this for you. And Swiss will put 20
(4:34) names into different court assignments
(4:36) of the ladder. You record your scores in
(4:38) Swiss. It gives you the leaderboard. If
(4:40) it’s a ladder, it shuffles people up and
(4:42) down depending on whether you win or
(4:44) lose. And that’s true whether this is a
(4:46) tournament bracket, latter league, or
(4:48) anything in between. Well, I know at Old
(4:51) Coast Pickle Ball, we we did the old
(4:53) Swiss way before the court reserve
(4:54) integration where you would have to put
(4:56) all the names and all the duper numbers
(4:58) and all that great jazz in there. And
(5:00) now what we have done is made
(5:03) time-saving efforts for the club and the
(5:05) administrators and the instructors
(5:07) because now everything can flow through
(5:09) court reserve and they can basically hit
(5:10) a button. Um, and so I know Oswin, if
(5:13) you want to go ahead and start pulling
(5:14) up your screen. Um, Oswin’s actually
(5:17) gonna kind of take us through what it
(5:19) looks like in court reserve. And then,
(5:21) um, this, of course, is going to be
(5:23) recorded. We’re going to throw this up
(5:24) on the court reserve YouTube channel for
(5:26) you guys to watch later, as well as if
(5:28) you have questions, I can’t imagine
(5:30) anyone would have questions, but if you
(5:32) do, put them in the Q&A because that
(5:35) allows us to kind of answer your
(5:36) questions and we’ll do those as we go
(5:38) through. So, Oswin, let’s go.
(5:41) All right, so we’re going to go over a
(5:43) couple of things regarding the Switch
(5:44) integration. First, it’s only available
(5:46) right now on our tiered pricing plans.
(5:48) Um, if you’re on our tiered pricing
(5:50) plans for the start and grow, the Switch
(5:52) integration is about $25 as an add-on.
(5:54) And if you have the scale and enterprise
(5:56) plan, it is included. The first thing
(5:58) you’re going to want to do is you’re
(6:00) going to want to head over down to your
(6:01) settings page, down to your additional
(6:03) features. Click on that, and then
(6:06) towards the bottom here, you’re going to
(6:07) see the Switch integration. Once you’ve
(6:09) clicked this box, you can hit setup or
(6:11) you can head alternatively to the page
(6:14) uh down at the bottom here and see the
(6:16) Swish icon that’s now appeared. Um
(6:18) either way will get you there. Once
(6:20) you’re in there and you’ve gone through
(6:22) the Swish setup process, you’ll have an
(6:24) API key and you’ll have a location based
(6:26) on where you are geographically. Uh if
(6:28) you have any issues with the location
(6:30) ID, you’re going to be able to email
(6:32) with the Swiss support staff and they’ll
(6:34) be able to get you all set up and fixed
(6:36) there. That’s pretty much all you need
(6:37) to do on the court reserve side to get
(6:39) the switch integration set up. Once
(6:42) done, you’re going to be able to head to
(6:44) any of your events. And as long as
(6:46) there’s one or more registrant on the
(6:48) event, you’re going to see a new button
(6:50) when you’re looking at any individual
(6:52) date. Whether this is a full event
(6:53) registration or a um dropin event
(6:56) registration, you’re going to be able to
(6:58) do this. So, we can see here I’ve
(7:00) clicked on one and I have some
(7:02) registrants here and I have no
(7:04) registrance here. So, we’re going to go
(7:06) to the May 28th one that actually has
(7:08) some registrance, and you’ll see a sync
(7:09) to switch button is now available. Uh,
(7:12) previously, you won’t have that. If we
(7:13) have no registrance on it, you won’t see
(7:15) it. So, if you’ve done this once before
(7:19) uh with a particular event date, you’re
(7:21) going to have an additional option here
(7:22) with action type and a Swiss game ID. If
(7:26) you’ve never done it before, you’ll
(7:27) simply see no action type and game
(7:29) format only. Um, when you have the game
(7:32) format only, you’ll have a drop- down
(7:33) list where you can select from various
(7:35) options that we sync from court reserve
(7:37) over to Switch. Now, for short
(7:40) descriptions on each of these, you can
(7:42) still view these not on the court
(7:44) reserve side, but on the Switch side,
(7:45) you can simply click create game on the
(7:48) Switch side, and you can see the
(7:49) standard game or league game formats.
(7:52) And when you click on these, it’ll give
(7:53) you a brief description of those
(7:55) particular items.
(7:57) So, we’re going to actually just sync a
(7:59) new one here so you can see what it
(8:00) looks like. Uh, we’re going to sync a
(8:02) regular one and we’re going to sync a
(8:03) league one and then we’ll get into a
(8:04) little bit of what it looks like once it
(8:06) syncs. So, we’re going to do a regular
(8:08) rotating partner round robin to start.
(8:11) All we have to do is hit this
(8:14) button and a couple of seconds later it
(8:16) populates over here on the right hand
(8:18) side rotating partner round robin and
(8:20) you can click into this. Now, from here
(8:23) is pretty much all switches domain. Uh,
(8:26) but you can have people join uh via
(8:28) either the QR code, via text, you can
(8:30) invite people um and is like as the
(8:33) owner, if I’m part of this particular
(8:35) league, I can click join game, select on
(8:37) my
(8:38) name, and I’m good to go and I’m right
(8:40) in there. You can also add it to my
(8:42) calendar. Um, so that’s what a regular
(8:45) one looks like. We head back or before
(8:48) we head back actually, we can take a
(8:49) look. You can edit some options into the
(8:51) game like turning on the duper section
(8:54) of it which a lot of folks will want to
(8:55) do. Uh it’s note everybody must have
(8:58) their accounts linked. They need to be
(9:00) joined appropriately in order for it to
(9:01) actually sync to
(9:05) duper. And let’s go ahead and show what
(9:08) syncing a league looks like. So you’ll
(9:10) see something like this upcoming
(9:12) leagues. And it’ll break it down a
(9:14) little bit differently than the
(9:15) individual game date. And so I’m going
(9:17) to go ahead and I’m going to delete this
(9:19) one. And I’m just going to reync the
(9:21) same exact one but as a league
(9:27) instead. So if we do a league rotating
(9:30) partner round robin and we sync this
(9:32) over, it’s going to populate over here
(9:34) and we can see the name is the exact
(9:36) same here. We click on the details and
(9:40) then you’ll notice we have like a
(9:41) duplicate last game and a new event
(9:43) section here. Um from here you get all
(9:45) of your players names listed. You’re
(9:48) going to be able to duplicate the last
(9:50) game and copy all of those sets and
(9:53) continue out for each of your event
(9:54) dates and get all that set up in just a
(9:56) few minutes and keeping all of the names
(9:58) that you have synced over, saving you
(10:00) lots of
(10:02) time.
(10:05) And let’s see
(10:08) here. I think that’s about it that we
(10:10) wanted to show here. Yeah. Now, Oswin, I
(10:13) I do want to mention that people can see
(10:15) both court reserve and the Swiss, but
(10:17) you basically have this in two separate
(10:19) like you’re not going to see a Swiss on
(10:21) the court reserve page here. This is two
(10:24) separate uh windows that you have put
(10:26) together specifically for our demo
(10:28) today. Correct. Yes. To clarify, this is
(10:30) my cell phone. If I click back on the uh
(10:32) little button, you can see my little
(10:34) Facebook notifications. This is just me
(10:36) casting it to the screen. So, we’ve got
(10:37) our our web page up. You’ll have your
(10:39) phone on hand. Um and you’ll be able to
(10:42) go through that process. All right.
(10:44) Great. That’s great. So, currently in
(10:46) court reserve Oswin, uh folks can go in
(10:48) and they can set up to have a partner.
(10:50) Can you talk just a little bit about
(10:52) that? How they have to do that currently
(10:54) and then what’s coming? Yes. Okay. So,
(10:57) as far as setting up as a partner goes,
(10:59) one of the ways that you want to do it
(11:00) in order to sync to Swish as well, um
(11:03) and even if you were not syncing to
(11:04) Swiss, you have to build a custom field
(11:06) inside of Court Reserve. To do this, we
(11:09) can head into the actual event
(11:12) itself. And if you’ve already set up a
(11:14) custom field, way down behind the
(11:17) general info, there’s going to be a
(11:19) event registrance custom field in which
(11:21) you can select from any various custom
(11:23) fields that you may have created. Uh
(11:25) mixed partner entry, gendered partner
(11:27) entry are good examples. Once we have
(11:29) saved something like this, and I’ll show
(11:31) how to make one of those in just a
(11:33) moment, you can head over to the dates
(11:36) and look at the registrance tab. If you
(11:38) require this, uh members will have to
(11:41) select and fill out a text box field
(11:43) with their partner’s name on that. Uh
(11:45) now, you can technically register um a
(11:48) couple different ways. You can have both
(11:49) people register where you have the other
(11:51) person list the partner. You can do a
(11:54) pending approval where once both people
(11:56) have registered and they’ve listed each
(11:57) other, you can approve both of them or
(11:59) you can just say, “Hey, one person
(12:01) register, list your partner. It’s on you
(12:03) guys to show up and make sure that your
(12:04) partner’s there or your team captain
(12:06) essentially.” Um, and it’ll display in
(12:09) this particular custom field. You can
(12:11) click on it if you were to do admin side
(12:13) registration and you can simply add the
(12:15) person. So, if I wanted to add my
(12:18) partner right in here, I could save
(12:20) changes and we can hover over that
(12:22) person’s uh we just hover over it. We
(12:25) don’t have to click on it and we get
(12:26) Kiwi Canerski there listed right in. Um,
(12:29) as far as uh actually before we go
(12:31) there, how you make the custom field.
(12:34) So, under your setting sections, you’ll
(12:36) have custom fields. As soon as you click
(12:39) on one of these, you’re going to have a
(12:40) few different categories. Now the thing
(12:42) to remember is it’s the event registrant
(12:44) category and not an event field. Um so
(12:47) you want to make sure when you create
(12:48) the category it says event registrant.
(12:50) Um that’ll enable you when people are
(12:52) signing up or registering to have that
(12:54) additional box. You can force this to be
(12:56) required so somebody has to enter
(12:58) something. Um and you can show it on the
(13:02) member side. You can keep it admin
(13:03) facing only. Either or. We recommend on
(13:06) the member side uh for at least partner
(13:08) registration. So, you’ll have three
(13:11) field types. Uh, text box is all you
(13:13) need. Um, text area is a little
(13:15) excessive, but you can technically do
(13:16) it. Um, if you wanted to have everybody
(13:19) list like an MLP format, you could list
(13:22) four people out there with a text area,
(13:24) and it looks a little cleaner than a
(13:25) text box. Um, drop down’s not going to
(13:28) work for that particular one.
(13:30) As far as what we have coming,
(13:32) um we’re going to go ahead and show a
(13:35) brief look at uh at what it’ll look like
(13:38) here. Drum roll. When you go into the
(13:41) Yep. Something everybody’s been waiting
(13:43) for and something that we’re we’re
(13:44) testing on. Uh it’s pretty close.
(13:48) Drum roll on the loading is registering
(13:50) as a team. So, having this wonderful
(13:53) button in here to go in, you’re going to
(13:54) be able to click. Um, let’s actually go
(13:57) ahead and and create a new event real
(13:59) quick so we can see briefly what that
(14:01) looks like. Now, I’ve heard this is
(14:02) coming out in the July release. So, if
(14:05) all of you can just, you know, get real
(14:06) excited, we got a countdown going on.
(14:08) So, so once we have the uh register team
(14:11) button turned on, we have the max teams
(14:13) and the max registrance per team. So,
(14:15) you can adjust this uh accordingly. and
(14:19) then how registration will work a little
(14:21) bit from there. The registration window
(14:22) is going to look a little bit different,
(14:24) but uh we’ll go ahead
(14:27) and get something written real quick.
(14:31) I’m not going to fill out as much as
(14:33) possible. The date would be important
(14:38) though. All right, let’s
(14:42) see. So, now that we have something like
(14:44) this, when we go to register, we’re
(14:46) registering teams now. So, we can go
(14:49) ahead and put
(14:52) in Oswin and we’ll go ahead and do Kiwi
(14:56) here. And we can see my team player
(14:58) maximum has been met. And so, this is
(15:00) just the admin side. Of course, it’s not
(15:02) the player side. Uh players will receive
(15:04) a similar thing when they register. They
(15:06) can register as a
(15:07) team. And so, that goes through and
(15:10) you’ll see we have teams here listed and
(15:12) team one. So, like we can continue to
(15:14) register team one, team two, team three,
(15:16) etc. depending on our events um setup
(15:19) and how many teams we’re allowing and
(15:20) how many players per team. If we don’t
(15:23) have somebody or if we need to change
(15:24) somebody real quick, let’s say I send a
(15:26) cancellation uh to one person here, I
(15:29) can still add a partner in here right
(15:31) after that with a quick little UI
(15:33) button, choosing the next person and
(15:35) registering them to that team. Now,
(15:37) again, that is not out yet, folks. That
(15:40) is not ready yet. You will not see that
(15:42) in your core reserve account yet. So,
(15:44) that is coming in July. Um, but right
(15:46) now in order to do team base, you would
(15:48) still need to do the custom field like
(15:49) Oswin showed us earlier. So that is
(15:52) fantastic. So thank you Oswin. Uh,
(15:55) absolutely. So Mark, uh, anything we
(15:57) missed before we answer this multitude
(15:59) of questions?
(16:02) Uh, great great question. Well, first I
(16:04) would just jump in and say that uh
(16:06) team-based registration is going to be
(16:08) incredible and not only from the Swiss
(16:10) side of things, we offer a lot of
(16:11) team-based formats and so um when that
(16:14) goes live in court reserve, you know,
(16:16) Swiss is going to be one of the big
(16:18) beneficiaries of that because that’s
(16:19) going to sync up really well. So, props
(16:22) to your guys’ team. I believe you guys
(16:24) are really pioneering all of the
(16:26) software system and having team-based
(16:28) registration. Very exciting. Um, and
(16:31) then actually I would just say to to
(16:33) finish on Swiss’s side of things, it’s
(16:35) very simple. Um, we’ll answer a lot of
(16:37) questions, but I’ I’d just reference
(16:39) people to our website,
(16:41) swishportsapp.com. Um, our pricing tiers
(16:44) are all all publicly displayed on our
(16:46) website, our support line, so you can
(16:48) reach out if you have questions or if
(16:49) you want to get started or see the
(16:50) pricing, that’s all available on our
(16:53) website as well. So, anyone can uh
(16:56) rewatch this video recording or go right
(16:58) there for more info. All right. So, I
(17:00) think there’s a big question. What about
(17:03) duper? Mark, I feel like the ease of how
(17:06) this is going to flow into duper. Talk a
(17:08) little bit about what that looks like
(17:09) right now. Yeah, absolutely. I saw some
(17:12) questions on that as well. So, there
(17:13) there’s a lot of really cool um
(17:16) functionality in this court reserve and
(17:18) switch API as it pertains to duper. So,
(17:21) I’ll probably hit three or four
(17:22) different questions and one answer here
(17:24) that I saw. Um, so first first question,
(17:27) someone they had a good question. They
(17:28) said, “When I sync from court reserve to
(17:30) swish, I don’t always see if it’s a
(17:32) duper or non-duper game in Swish.” Um,
(17:35) so the answer to that is it doesn’t
(17:37) matter if you sync it as a duper or
(17:39) non-duper game because we just launched
(17:42) two or three weeks ago a feature where
(17:44) in Swiss you can edit the game or the
(17:47) whole league from duper to non-duper
(17:49) seamlessly. So don’t worry if you feel
(17:51) like you didn’t sync it right. You can
(17:53) just go right into Swish and turn a
(17:54) non-duper game into a duper game or vice
(17:58) versa. Um so there’s great flexibility
(18:00) there. The next thing is a lot of people
(18:03) uh on this webinar have probably typed
(18:06) in sixdigit duper IDs a couple or maybe
(18:10) not a couple maybe a lot of times when
(18:11) setting up duper rated games. That’s not
(18:13) always the easiest thing because it’s
(18:15) like
(18:16) wxq59 you know whatever it is. So, the
(18:19) way this API works is um if players have
(18:23) their duper account linked to court
(18:25) reserve, which is an integration I know
(18:27) that’s available. Um say you have a 16
(18:30) person duper rated roundroin. 16 people
(18:33) sign up and pay on court reserve.
(18:35) They’re their duper is all linked to
(18:37) their court reserve account. When you
(18:39) click that sync with swish that Owen was
(18:41) showing, it will send over the names and
(18:44) the duper ids of those players, which is
(18:47) really nice. So, you open up Swiss and
(18:49) you’ve got all 16 players entered and
(18:52) their duper IDs. Uh, that’s a huge
(18:54) timesaver. If somebody didn’t have, for
(18:57) whatever reason, their court reserve uh,
(18:59) and duper linked up, it’ll highlight
(19:01) them and switches orange saying, “Hey,
(19:03) spot check this one person.” And then
(19:05) you could go and fill in the gap right
(19:07) in Swish, which is also nice. Um, so
(19:10) that’s great. And then the last uh piece
(19:12) of functionality that I would uh mention
(19:15) is a lot of clubs who have used Swiss
(19:18) are used to having their players scan a
(19:20) QR code to check in, if you will, when
(19:23) joining an event. So if I walk into a
(19:25) club and I’m one of those 16 people
(19:27) playing in a roundroin, I’d scan the QR
(19:30) code and I’d claim my spot and now I’m
(19:32) good to go. Well, now we can use duper
(19:35) IDs as as a unique identifier. So, when
(19:38) your club manager hits sync with Swiss,
(19:41) if you have your duper linked to court
(19:42) reserve and Swiss, it puts your profile
(19:45) right into the game. You don’t even need
(19:46) to scan that QR code. You could walk
(19:48) into the club, open up Swish, and you’re
(19:50) already in the game ready to view your
(19:53) court assignment and and go play. So,
(19:55) lots of exciting things on that end.
(19:57) Very good. Okay, so let’s just go
(19:59) through here. I’m just going to read the
(20:01) question out loud and then we’ll figure
(20:02) out who’s going to answer it. How’s
(20:03) that? Um, let’s see. We would love to
(20:05) have external sign on capabilities from
(20:07) court reserve. It would make our member
(20:09) experience much smoother. Um, I’ll add
(20:12) it to the idea board right now. That’s
(20:15) awesome. All right. Is there a way for
(20:17) admins to operate Swiss from a
(20:20) desktop? Great question. So, we just
(20:23) started releasing the first of many
(20:25) desktop features on Swish. So, something
(20:28) that if you’re already a Swiss client,
(20:30) you probably saw last month, our club
(20:32) portal. This is kind of what we’re
(20:34) calling our desktop um side of things.
(20:37) So, we just launched the club portal um
(20:40) that has right now limited desktop
(20:41) features, but you can manage all of your
(20:44) club info. You can use all of our uh
(20:47) team member and group functionality
(20:49) there. So, adding employees, adding
(20:51) groups, um you can manage your billing.
(20:54) We also have on the desktop what we call
(20:56) our Swiss Academy, which is fun. That’s
(20:58) that’s our new database of over 40
(21:00) tutorial videos. Um, there’s there’s a
(21:03) section for leagues, a section for
(21:05) roundrobins, there’s even a section for
(21:07) comedy. So, if you want some pickle ball
(21:09) or racket sport comedy, we put that in
(21:11) our tutorial videos. I’m I’m actually
(21:13) curious who’s clicked on that. But,
(21:15) anyhow, that’s that’s the initial
(21:18) desktop functionality. More will be
(21:20) coming. So, I will not promise right now
(21:22) that it’s like a desktop version of all
(21:25) of the cord assignments and brackets.
(21:26) Right now, it’s more of a limited kind
(21:28) of appetizer for desktop functionality.
(21:31) The other thing that I’d say too, and
(21:33) this is just a g a big thanks as well to
(21:35) court reserve, is most of what you would
(21:38) want to do on a desktop at this point is
(21:40) done directly in court reserve. Setting
(21:42) up an event, selecting your time, all of
(21:45) the logistics, pricing, details,
(21:47) reports. Court Reserve nails that. And
(21:50) you would do that all from a desktop.
(21:52) Once you click sync to switch, it’s
(21:54) almost better just to do it right from a
(21:56) mobile device. We always say no one
(21:58) brings their laptop to the pickle ball
(22:00) court, but everyone brings their phone.
(22:02) So, it’s kind of nice. Um, with that
(22:03) sync with Swish, you don’t even need to
(22:05) worry about typing in or setting up
(22:07) games from the mobile end because Court
(22:10) Reserve does it for you. Um, and it
(22:12) syncs right to Swish. So, there’s
(22:14) there’s the long-winded answer. That’s
(22:15) great. There’s a couple questions that
(22:17) look like there may be support questions
(22:19) about how when people are going to go do
(22:21) certain things and then, you know,
(22:23) something’s not working the way they
(22:24) want. I would encourage you reach out to
(22:26) supportcortreserve.com. Tell us what
(22:28) your issue is and then we can help you
(22:30) figure out if it’s a court reserve or
(22:32) what that functionality is and I’m sure
(22:34) we can get in touch with Mark’s team as
(22:36) well to help you guys as well. Um, don’t
(22:38) want to go down the rabbit hole today of
(22:39) fixing support issues. Um, let’s see. If
(22:42) payment is done by court reserve, can I
(22:43) still access Swiss on the website
(22:46) application? Right now it has to have a
(22:48) Stripe account. I would have Lance
(22:50) probably reach out to your guys. Uh,
(22:52) Mark, is that correct? Yep. Yeah, that’s
(22:54) great. All right, let’s see. Um, can you
(22:58) show us in settings where this is? I’m
(23:01) assuming Jason that uh Oswin, if you
(23:04) want to just quickly show uh I guess
(23:06) Yeah, I’ll pull back up.
(23:08) Yep. Make sure I can find my share
(23:11) button. There it is.
(23:15) Okay. So, where it’s located in the
(23:17) settings section for the switch
(23:18) integration is all the way down at the
(23:20) bottom here with additional features.
(23:22) You have to turn it on initially. Once
(23:24) it’s turned on, it’ll appear in order.
(23:27) So, right here, it’s a little S symbol
(23:29) with both the arrows. You can click on
(23:31) that and that’ll be your Switch
(23:33) integration setup with the API key and
(23:35) location. Yep. But you do need to have a
(23:38) Switch account as well as a court
(23:39) reserve account. And there was a
(23:41) question depending on pricing uh what um
(23:44) tiered bucket you are in in court
(23:46) reserve depends on whether you pay the
(23:48) $25 a month for it at court reserve or
(23:50) whether it’s included. And if you’re on
(23:51) court reserve legacy pricing, you do
(23:53) need to be on one of those new tiered
(23:54) plans in order to turn on Swiss. And
(23:57) then Mark’s pricing page, I have put the
(23:59) link out in the everyone chat, uh,
(24:02) swishportsapp.com. Their pricing is
(24:04) there. And then if you have more
(24:05) questions about pricing, then you can go
(24:06) directly to Swiss uh, for that as well.
(24:09) All right, let’s keep
(24:12) going. If you have a Swiss account, do
(24:15) you need to create a new one? I would
(24:17) say probably not. Correct, Mark? You do
(24:20) not. We can just essentially give admin
(24:23) status if you want to sign up for your
(24:24) club. Yeah. So, it’s simple transition.
(24:27) Okay. Uh Vicki said, “Is there a limit
(24:29) of how many events you can have going?”
(24:32) No, there’s not a limit of events. Uh
(24:34) correct, Mark. That’s also correct on
(24:37) the Swiss side of things. Unlimited.
(24:39) Okay. Let’s see. How compatible is Swiss
(24:42) and Court Reserve with gym classes like
(24:44) yoga, Pilates, bar, and the levels of
(24:48) each? Uh well, I’m I’m not sure that
(24:51) that really is going to do the same
(24:53) thing. I mean, court reserve, we’re
(24:54) going to handle all the registration for
(24:55) those fitness classes um with levels,
(24:58) but as far as like competition, unless
(25:00) unless yoga and Pilates is now a
(25:02) competition. Mark, do you have anything
(25:04) for that? Uh not that I’m familiar with,
(25:08) but maybe I should learn a little bit
(25:09) more about that world.
(25:12) No, that think think of Swiss as
(25:14) anything where you would want any type
(25:16) of recording a score or having matchups.
(25:19) You don’t even have to record scores.
(25:20) Sometimes people just like the, you
(25:22) know, the the algorithm generator, they
(25:24) do it friendly mode. So, anything that
(25:26) has matchups, some sort of scoring, a
(25:28) leaderboard or a skill level, that’s uh
(25:30) for any sport, that’s where where we
(25:33) shine. All right. So, this is not just
(25:35) for pickle ball. Swish for tennis. Can
(25:37) it flow into something similar to duper?
(25:40) So, do you have any ratings specifically
(25:42) within Swiss for tennis?
(25:45) Yeah, great question. So, we have tennis
(25:48) ratings coming probably around fall. Um,
(25:51) so that’s it’s already in the works. Uh,
(25:53) coming this summer will be um WPR,
(25:57) formerly Red Paddle. So, for any of the
(25:59) the paddle clubs out there, that’s
(26:01) exciting. That one’s going to be done uh
(26:03) pretty soon. And then tennis
(26:04) integrations will come as well. Um, and
(26:07) I guess this is probably a good time to
(26:09) touch on a few other tennis uh features
(26:12) as well because we we do get a lot of
(26:14) tennis um questions. Um, one of the
(26:17) features that we released beginning of
(26:19) the year is team team leagues. And when
(26:23) I say team, this is different than just,
(26:26) you know, doubles like doubles partners.
(26:28) A lot of tennis clubs uh love to do
(26:32) teams where you have lines of doubles
(26:34) players. I know this is USADA does some
(26:37) similar things, right? This is just very
(26:39) popular in tennis where you could have a
(26:40) a four doubles line team league and you
(26:44) even play against other clubs. They’re
(26:46) really fun. You have rosters. So, you
(26:48) might have a a roster of 16, you know,
(26:50) ladies in a in a doubles league. That’s
(26:52) one of the new features that we have on
(26:54) Switch. We call it our custom team
(26:55) format. So, if you’re on the tennis side
(26:58) of things, I just want to highlight that
(26:59) for you right now. Um, these team
(27:02) leagues are very popular. you know,
(27:04) pickle ball has started to kind of
(27:05) follow tennis with MLP and now some
(27:07) other things, but tennis has nailed this
(27:09) for a while. Team leagues being very fun
(27:11) where you have your, you know, top
(27:13) doubles line and second and third and
(27:15) you compete against other clubs or other
(27:17) teams within your club. Um, so anyways,
(27:20) again, that’s reach out to our team for
(27:22) more details, but we want to make sure
(27:23) the other racket sports are aware of
(27:25) features we’ve been releasing for those
(27:28) functions. Absolutely. Okay. Um, so we
(27:32) had somebody ask, “Will the sync to
(27:34) switch button be added to the court
(27:36) reserve app?” And I just asked him and
(27:38) he said, “Yes, that’s a great idea. We
(27:40) will get that added to the admin app.”
(27:43) So in court reserve on the app, that
(27:44) that’ll be great. That’s great
(27:46) functionality. So great idea. Thank you.
(27:47) I can’t remember where that lives, but
(27:49) it’s somewhere here. All right, let’s
(27:52) see.
(27:54) Um, let’s see.
(27:57) Yes, you have to subscribe to Swiss um
(28:00) and court reserve for the for it to
(28:02) work. You also have to have duper turned
(28:04) on in court reserve if you want the
(28:06) duper ids to flow through Swiss and then
(28:08) to flow through to duper. Correct, Mark?
(28:11) That’s correct. Yes. Okay. Um let’s see.
(28:15) Does the $25 a month give you unlimited
(28:17) integration with Swiss? If you’re paying
(28:20) the $25 in court reserve, yes. Or if you
(28:22) turn on the Swiss in court reserve, then
(28:24) it’s giving you that unlimited
(28:26) integration with Swiss. Yes. All right,
(28:28) let’s
(28:29) see. Uh, with the last quarterly update,
(28:33) Court Reserve announced a round robin
(28:35) feature in development. Yep, we’re also
(28:37) working on that. Uh, but of course,
(28:41) Swiss has round robins as well. That’s
(28:42) why we’re talking about this today. Um,
(28:46) do you have a player view yet? If not,
(28:49) when? How can players sync their CR and
(28:52) Swiss? So players don’t have to do
(28:54) anything. Correct, Mark? Yeah, that
(28:56) that’s correct. It’s the same as they’re
(28:58) doing it now. You just have two apps. Um
(29:00) I love the put it on the idea of board
(29:03) of a single sign on type thing, but it
(29:04) it works it works seamlessly without. So
(29:07) you just have your court reserve where
(29:09) you sign up for events and then you open
(29:11) up Swish when you get to the club,
(29:13) right? Pull up Swish and it’ll have your
(29:15) court assignments. Easy enough. Uh let’s
(29:18) see. Uh this is uh we spoke to someone
(29:20) at Swiss recently. They mentioned
(29:21) something about the pricing being linked
(29:23) to participation with Swiss tournaments.
(29:26) Anything about that connection Mark you
(29:28) want to talk about? Sure. Yeah. And and
(29:30) to keep it brief on our pricing on our
(29:33) website for which Ashley put the link in
(29:35) in the chat, you’ll see that on for
(29:37) example pro club pricing there’s a 125,
(29:40) there’s an 85. So, if you’re wondering
(29:42) what what is the difference between two
(29:44) pro club pricing options, that’s where
(29:46) swiss tournaments.com comes into play.
(29:48) And we actually have a video right
(29:50) underneath our pricing tier where you
(29:51) can click on it and see which, you know,
(29:54) 125 or 85 is the best fit for your club.
(29:56) So, I’d encourage you to go and watch
(29:58) that. But that’s why that’s a great
(30:00) question if you see two different pro
(30:02) club options, uh, swishournaments.com
(30:04) comes into play. All right. So, if
(30:08) here’s a great question. So, I’m in
(30:10) court reserve. I’ve already synced to
(30:12) Swish. I go into court reserve and I
(30:14) change the event or I change some
(30:16) players around. Do I need to click sync
(30:18) to Swish again? How does that work for
(30:20) us, Oswin? Yes. If you change over on
(30:23) the court reserve side, if you modify
(30:25) your event registrance, you’re going to
(30:26) be able to hit the sync button and
(30:28) update the existing game field. Now, if
(30:31) you wanted to change the event and just
(30:33) sync over again, you can click the
(30:35) create new game and choose a different
(30:37) format if that was your goal. Uh but
(30:38) otherwise you can just update your
(30:40) registrance sync again and it will
(30:42) update the existing one with the names
(30:44) that have changed from court reserve. So
(30:46) easy. Love that. Um let’s see. Yes, if
(30:49) you want duper to work, so you would
(30:52) need to have duper in court reserve and
(30:53) swish. Um let’s
(30:57) see. Swish automatically will send duper
(31:00) results to duper after it’s completed,
(31:04) right? Um let’s see.
(31:11) Um, if you want to learn, I know Court
(31:13) Reserve, we have a knowledge base uh
(31:16) that has an article about the
(31:17) integration that we have with Swiss and
(31:19) Mark just talked about what his team has
(31:21) put out as far as like the academy and
(31:23) some training videos and things. Um, so
(31:26) depending on what you’re wanting to
(31:27) learn, we can definitely help you. Just
(31:29) reach out to our support team and we can
(31:31) get you that information as well. Um,
(31:33) let’s see.
(31:35) It is a one-time sync from court reserve
(31:38) to Swiss um unless you make changes.
(31:42) Does Swiss or court reserve sync with
(31:44) pickle ball brackets? Mark, you want to
(31:46) take that one? Sure. We don’t we don’t
(31:49) sync with them at the moment. Um you can
(31:52) manually input stuff if you want into
(31:54) Swiss from other uh registration sites,
(31:57) but there’s no link at the moment and
(31:59) none in court reserve either. Uh we are
(32:01) partnering with Swiss. So, all right. Is
(32:04) there a way to have tournament as a game
(32:06) format when trying to sync from CR to
(32:08) sync? I can only do round robbins and
(32:10) leagues. So, currently that’s what we’re
(32:12) doing. Our our integration is round
(32:14) robins and yeah, leagues right now. Yes.
(32:17) All right. Let’s see. When syncing from
(32:19) court reserve to Swiss, do the partners’
(32:21) names from the custom field also have
(32:23) their duper link sync to Swiss? I don’t
(32:26) think that’s how it works right now. Is
(32:27) it Mark?
(32:29) Uh, let’s see. Or Oswin. That’s a great
(32:32) question.
(32:33) I I don’t believe so. Is this Yeah. So
(32:35) with set partners um right now in Swiss
(32:39) just to kind of give a practical example
(32:42) because some people have tried this. So
(32:44) right now if you sync a partner event
(32:46) it’ll actually give you twice as many
(32:48) teams as you need. So in Swiss you can
(32:51) go and edit them. So I you know it’ll
(32:53) get you halfway there but then you have
(32:55) to go in and add the partners into
(32:57) Swiss. I believe that’ll even be
(32:59) changing with the partner registration
(33:01) coming out in court reserve. So, in the
(33:02) meantime on Swish, you still have to do
(33:04) a little manual work, you know, which is
(33:06) what it is, and then it’s going to be
(33:08) all smoothed over here with a couple
(33:10) weeks. Yeah. So, in a couple weeks, once
(33:12) we have teambased registration, then you
(33:14) will be able to easily sync both players
(33:16) and both their dupers over too. Um,
(33:18) right now, I think Osman’s kind of taken
(33:20) us through what that looks like. Yeah,
(33:22) right now, if you do the partner
(33:24) registration here, when you click on
(33:26) this, right, you’ll get the each person
(33:28) on the registrant list and then their
(33:30) partner listed. when we talked about
(33:32) custom fields a little bit earlier, uh,
(33:34) where one person registers for their
(33:36) team and then they list their partner.
(33:38) That’s probably the best way to go at
(33:40) the moment to save yourself the most
(33:42) amount of manual work. So that way you
(33:44) have just one person registering for
(33:46) their team with their little custom
(33:47) field written and then over on this list
(33:50) will populate just their name. It won’t
(33:52) populate that custom field. So you’re
(33:54) going to be able to quickly go ahead and
(33:56) allow people to join. So the the team
(33:59) member joins, right? They select their
(34:01) name, they uh the other people come in
(34:04) and or the partner comes in and scans or
(34:06) they’re invited via the other options in
(34:08) Swiss, they can select the partner name
(34:11) or you can of course go ahead and edit
(34:13) the partner and put in their name
(34:15) directly from the custom field.
(34:18) Awesome. Very good. There’s a lot of
(34:20) questions about uh things we’ve already
(34:23) answered like yes, you have to have a
(34:25) Swiss account first and then you have to
(34:27) have CR. Uh if you want duper to flow
(34:30) through, you do have to have a duper
(34:31) account and then turn on duper. Um you
(34:34) can run ping pong leagues, right, Mark?
(34:37) Yes, you can. That’s awesome. Um you
(34:41) will have to reach out to Swiss to get
(34:43) your API keys before you can put that
(34:45) into court reserve. Um that’s true. Um,
(34:49) triple team, Mark. Does this work for
(34:52) triple teams yet? Uh, yeah. I I’m not
(34:55) totally sure. I could think of two
(34:57) things triple team refers to. One is
(35:00) there’s a threeperson team, like 3v3,
(35:04) and that is one of the supported formats
(35:05) in uh, Swiss, which is um, which is
(35:08) really fun. And then sometimes that
(35:10) refers to as well having three doubles
(35:13) lines, right? like maybe three guys and
(35:15) three girls and it’s mixed or it’s an
(35:17) allmale league and you have three
(35:18) doubles lines. That also works. So you
(35:21) could do six player rosters and even
(35:23) have people like on the bench as subs
(35:25) that you pull in. So both of those work.
(35:28) Awesome. And there is uh let’s see the
(35:32) WTN integration is coming in court
(35:34) reserve. Yes, we’re still working on
(35:36) that. Um are you guys working with WTN
(35:39) or UTR Mark as far as tennis leagues?
(35:41) Uhhuh. It’ll be after our paddle
(35:43) integration, so you guys will probably
(35:45) beat us to it, but that’s coming as
(35:47) well.
(35:48) Um, again, if you’re on court reserve
(35:50) legacy pricing, you do need to be in one
(35:53) of the in the new pricing tiers that
(35:55) Court Reserve has. If you’ll reach out
(35:56) to our support team, then they can have
(35:58) somebody reach out to you and kind of
(35:59) explain how that works and and what to
(36:01) do because you can’t use Swiss if you’re
(36:03) on old legacy pricing in court reserve.
(36:06) Um, let me see.
(36:12) Uh let’s
(36:16) see. Wow. So, okay. Lots of double
(36:19) questions.
(36:21) Uh all right, let’s see.
(36:29) Subs. Actually, I think one Yeah, go
(36:31) ahead. Yeah, I was going to say we’ll go
(36:33) to the subs question, but one thing that
(36:35) we’ve um been asked a lot as well, which
(36:37) should be good to address is um what if
(36:39) someone doesn’t have the Swish app or
(36:41) doesn’t have their phone on them or
(36:42) anything like that? Um which is a great
(36:45) question. So, in Swiss uh it’s okay if a
(36:49) couple of people haven’t downloaded the
(36:51) app. Um you can we call this adding like
(36:54) a placeholder name. So, when you swing
(36:56) uh sync the data from court reserve to
(36:58) Swiss, uh let’s say there’s 20 people in
(37:01) a ladder league. If 15 of them have the
(37:04) Swiss app downloaded and they follow
(37:05) along and put in their scores,
(37:07) wonderful. And if five of them, for
(37:08) whatever reason, they don’t own a
(37:10) smartphone or they left it at home or
(37:11) whatever, it’s okay. Their name and
(37:13) their Duper ID can still be entered into
(37:16) the game. You can still send the scores
(37:17) to Duper. Um they would just look off of
(37:21) a friend’s phone or the club
(37:22) administrator or something. So, it still
(37:24) works perfectly if you don’t get every
(37:26) one of the players to download Swish. It
(37:28) still works great.
(37:31) Uh, there’s a question here. It looks
(37:32) like Swiss also has a couple different
(37:34) plans. Any of those plans will work with
(37:36) Sport Reserve or which plan do they need
(37:38) to choose for Swiss, Mark? Great. It’s
(37:41) the Pro Club plan. Okay. So, the Pro
(37:44) Club
(37:45) plan. All right. And let’s
(37:49) see. So, there’s a question. You said no
(37:52) limit to number of leagues in Swiss. Is
(37:53) there a limit to number of players per
(37:55) event? Well, you would set that up in
(37:56) court reserve and you could put a max
(37:58) registrant uh at the league level and
(38:00) that way only that number of players
(38:02) could sign up through court reserve and
(38:04) then you would push that over to Swish
(38:05) as well.
(38:06) So, wow. So, uh last question because
(38:10) wow, we have over 50ome questions. Is
(38:12) Swish compatible with Android phones,
(38:14) Mark? Uh yes, it’s built on Apple and
(38:19) Android. All right, very good. And oh,
(38:21) this is another good question. Where do
(38:23) you find that API uh in your Swiss
(38:26) account? Can they find their API or do
(38:28) they need to reach out to your team,
(38:29) Mark? Uh they can find it. That’s a good
(38:31) question. So, when uh when you set up a
(38:34) club account with Swiss um we’ll give
(38:37) you your what I mentioned is the club
(38:39) portal. That’s kind of our initial
(38:41) desktop features. Right on your profile,
(38:43) there’s an API key, so you can copy and
(38:45) paste that right into court reserve.
(38:47) Awesome. Well, thank you guys so much. I
(38:50) know we’ve gone over a ton of
(38:51) information. This will be up on the
(38:53) court reserve YouTube channel and I’ll
(38:54) know we’re going to send it over to Mark
(38:56) and his team as well. If you have
(38:57) additional questions about how this
(38:59) works or anything we can do, please
(39:01) reach out to the court reserve support
(39:03) team or I know the Switch support team.
(39:05) We’d love to help you. Hope you guys
(39:07) have a great summer. We’ll see you soon.
(39:09) Take care.