Preamble:
This Privacy Policy governs the manner in which CourtReserve collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://courtreserve.com website (“Site”). This privacy policy applies to the Site and all products and services offered by CourtReserve through the Site. If you are an individual player utilizing CourtReserve’s services through the organization or club at which you are a member, please refer to the separate Privacy Policy governing our Application, app.courtreserve.com, accessible at the following link: https://courtreserve.com/app-privacy-policy/
1. Definitions:
a. “Us,” “We,” “Our,” and other first-person pronouns or possessives – shall refer to Courtreserve.com and any of its parents, affiliates, or assigns.
b. “You,” “Your/s,” “User,” “Customer,” – shall refer to any Website visitor, any purchaser of CourtReserve software for their organization’s utilization, as well as the end-user of Courtreserve.com and any agents, affiliates, or assigns.
c. “Website” or “Site” – shall refer to Our webpage (home landing page and all other navigable pages within the domain of https://courtreserve.com).
d. “Club,” “Organization,” – shall refer to the purchaser of CourtReserve software to utilize for their organization and any agents, affiliates, or assigns.
e. “Third-Party Integration Partners” – shall refer to business partners of CourtReserve whose services can be made available to Customers if a Club opts to utilize such services.
f. “Personal Information” – shall refer to information, in any form or medium, that alone or in combination with other information, identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual, household, or device.
g. “Sensitive Personal Information” – shall refer to a subset of Personal Information that, because of its nature, requires a higher level of protection. Sensitive Personal Information includes, where applicable:
- Government‑issued identifiers, such as Social Security numbers, driver’s license numbers, state identification card numbers, or passport numbers;
- Account log‑in credentials, financial account numbers, debit or credit card numbers, in combination with any required security or access code, password, or credentials;
- Precise geolocation information;
- Biometric information used to uniquely identify an individual, such as fingerprints, facial recognition data, or voiceprints;
- Information concerning an individual’s health, medical condition, or health insurance;
- Information revealing an individual’s racial or ethnic origin, religious or philosophical beliefs, citizenship or immigration status, sexual orientation, or union membership;
- The contents of an individual’s communications, such as mail, email, or text messages, where the application is not the intended recipient; and
- Personal Information collected from a known child.
Sensitive Personal Information does not include information that has been de‑identified or aggregated such that it cannot reasonably be used to identify an individual.
2. Our Data Collection Disclosures:
The table below is intended to provide Users with a clear and transparent notice regarding the categories of personal information and other data that We collect, the sources from which such information is collected, and the purposes for which We use such information. This notice is designed to help Users understand Our data collection and processing practices in accordance with applicable state consumer privacy laws and other data protection requirements. Depending on how You interact with Our Site, application, and related services, We may collect different categories of information, including information You provide directly to Us and information that is collected automatically through Your use of the Site or application.
| Category of Personal Information | Examples of Information Collected | Source of Information | Purpose for Collection and Use |
| Identifiers and Contact Information | First name, last name, mailing address, email address, telephone number | Directly from Users when they register, complete forms, or otherwise interact with the Site or application | To create and manage accounts, provide Site and application features and services, communicate with Users, facilitate court reservations, and administer clubs or organizations |
| Demographic Information | Date of birth | Directly from Users when they register or complete forms | To verify eligibility to use certain services, facilitate account management, and comply with legal obligations |
| Organization Information | Club or organization name | Directly from Users when they register or complete forms | To associate Users with the appropriate club or organization and provide requested services and functionality |
| Communications Information | Telephone number and mobile number used for SMS or text communications | Directly from Users and, in some cases, from clubs or organizations administering memberships or events | To send transactional and service-related communications through the CourtReserve application, including reservation confirmations, reminders, event notifications, waitlist updates, and account-related messages |
| Marketing and Promotional Communications | Telephone number and mobile number used by clubs or organizations to send promotional or marketing text messages through the CourtReserve platform | Directly from Users or from clubs or organizations with which the User is affiliated | To enable clubs and organizations using the CourtReserve platform to send promotional communications, such as event announcements, open play opportunities, club news, or other marketing-related messages. CourtReserve itself does not send marketing text messages to website visitors or application users on its own behalf |
| Internet or Other Electronic Network Activity Information | Browser name, browser type, browser language, operating system, Internet service provider, device identifiers, IP address, screen resolution, access times, referring pages, pages viewed, time spent on pages, and information regarding use of and actions taken on the Site or application | Automatically collected from Users’ computers or mobile devices through cookies, tracking technologies, analytics tools, server logs, and similar technologies when Users interact with the Site or application | To operate and maintain the Site and application, monitor and analyze usage trends, improve functionality and performance, troubleshoot technical issues, enhance user experience, ensure security, and support analytics and reporting |
| Device and Technical Information | Computer type, mobile device type, manufacturer and model, operating system name and version, connection information, and similar technical data | Automatically collected from Users’ devices and browsers | To ensure compatibility with the Site and application, optimize performance, maintain security, and improve the functionality and reliability of services |
| Cookies and Tracking Information | Cookies, tracking technologies, analytics data, and similar information | Automatically collected through cookies and similar technologies when Users access or interact with the Site or application | To remember User preferences, maintain sessions, analyze traffic and usage patterns, personalize User experience, and improve the Site, application, and related services |
| User-Submitted Information | Any information voluntarily submitted through forms or other interactions with the Site or application | Directly from Users | To respond to requests, provide customer support, and operate, maintain, and improve the Site, application, and related services |
3. Cookies and Similar Technologies:
a. What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of Your computer or mobile device by a website. We may use both session cookies (which expire once You close Your web browser) and persistent cookies (which stay on Your computer or mobile device until You delete them) to provide You with a more personal and interactive experience on Our Site.
b. Disabling cookies:
You can typically remove or reject cookies via Your browser settings. In order to do this, follow the instructions provided by Your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until You change Your settings. Further information about cookies, including how to see what cookies have been set on Your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org. If You do not accept Our cookies, You may experience some inconvenience in Your use of Our Site. For example, We may not be able to recognize Your computer or mobile device and You may need to log in every time You visit Our Site.
We do not currently utilize technology that recognizes “do-not-track” signals from your browser. However, we acknowledge and honor Global Privacy Control (GPC) signals, meaning that if your browser or mobile device is configured to send a GPC signal, we treat it as a valid request to opt out of the sharing of your personal information.
4. How We Use Your Information:
a. Generally:
If You have use Our Site, We use Your personal information to:
- Operate, maintain, administer and improve Our Site;
- Process, manage, and respond to requests You make through Our Site, including to track and administer Services You have requested;
- Provide support and maintenance for the Site and Our Services;
- Improve Our ability to efficiently respond to Your customer service requests and support needs;
- Personalize user experience by using information in the aggregate to understand how Our Users as a group utilize the services and resources provided on Our site;
- Improve Our site, products, and services with feedback You provide.
b. To communicate with You:
If You request information from Us, register on Our Site, or participate in Our surveys, promotions or events, We may send You updates, newsletters, surveys, offers, and other promotional materials that may be targeted based on Your personal information as permitted by law.
c. To coordinate with Our Third-Party Integration Partners:
If You opt to integrate with any of Our Third-Party Integration Partners, We may use Your personal information in establishing, coordinating, and maintaining Your relationship with Our Third-Party Integration Partner. Please note that CourtReserve’s collection and processing of Your basic personal information is necessary to connect You with Our Third-Party Integration Partners and thereby provide You with the requested CourtReserve service and enhanced User experience. If You wish to terminate Your relationship(s) with any of Our Third-Party Integration Partners at any point, you may contact Us at [email protected].
d. To comply with law:
We use Your personal information as We believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities. We are not required to notify You in advance if Your information in Our possession need be disclosed to comply with law. However, if You make a written request to Us, We will inform You, if We are able, about any instances in which We have been required by law to release Your information. WE DO NOT SELL OR DISTRIBUTE ANY PERSONAL INFORMATION WITH ANY THIRD PARTIES, EXCEPT AS OTHERWISE STATED HEREIN. Please see “Your Choices” below about Your privacy choices regarding Your personal information.
5. Your Choices:
a. Access, Update, Correct, or Delete Your Information.
Access, correction, or deletion of personal information collected by this website may be requested by contacting Us at [email protected] or by completing this Form. Please note that We may be unable to delete certain data if its retention is necessary to comply with the law. Please also note that opting to delete personal information You provided to Us may prevent You from further engaging in Site related activities and/or utilizing the Site’s services.
In the event You wish to delete Your account, please contact the organization at which You are a member. CourtReserve cannot process an end-user account deletion request because each organization retains ultimate control over the accounts of its members, which includes the capacity to manage any and all account deletion requests.
b. Email communications.
You may opt out of newsletters and marketing-related emails by following the unsubscribe instructions on a link at the bottom of each such email, or by contacting Us at [email protected]. You may continue to receive service-related and other non-marketing emails.
6. Choosing not to share Your personal information:
Where We are required by law to collect Your personal information, or where We need Your personal information in order to provide the Services to You, if You do not provide this information when requested (or You later ask to delete it), We may not be able to provide You with the Services. We will tell You what information You must provide to receive the Services.
7. Retention:
We will only retain Your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, We consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of Your personal information, the purposes for which We process Your personal information and whether We can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, We may anonymize Your personal information (so that it can no longer be associated with You) in which case We may use this information indefinitely without further notice to You.
8. How You may contact Us:
If You have any questions or concerns or complaints about Our Privacy Policy or Our data collection or processing practices, please contact Us at [email protected], or write to Us at:
ASHTOW TECHNOLOGY GROUP, LLC
Attn: Courtreserve.com Administrator
PO BOX 840229
St. Augustine, FL 32080
We will respond in accordance with the timeframe required by applicable law. If we deny your request, you may appeal by emailing us at [email protected]. Please expressly include the term “APPEAL” in the subject line of your email inquiry. For unresolved complaints, you may contact the Attorney General in your state or your Data Protection Authority.
9. How We protect Your information:
We adopt commercially reasonable and appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Your personal information, username, password, transaction information, and data stored on Our Site.
10. Sharing Your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with Our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate Our business and the Site or administer activities on Our behalf, such as sending out newsletters or surveys. We may share Your information with these third parties for those limited purposes provided that You have given Us Your permission.
11. Children:
We do not knowingly collect personal information from children under 16 years of age without the consent of a parent or legal guardian. If you are the parent or legal guardian of a club member, under the age of 16, who wishes to use the application or reserve courts online, please note that your consent may be required under certain federal, state and international laws before such information can be collected and used by CourtReserve. If you are a parent or legal guardian and become aware that your child has provided personal information to Us without your consent, please contact Us at [email protected] so that We may delete and remove such information.
12. Data Controller / Processor:
For purposes of European Union law, CourtReserve determines the purposes and means of the processing of Your personal information as described in this Privacy Policy, and therefore We generally act as a data controller. All data We process about You and on Your behalf will be protected in the manner described in this Privacy Policy, and in accordance with applicable laws and adequacy decisions.
13. No warranties; disclaimer of liability:
Our website, www.courtreserve.com, Our app(s), and all services provided are operated by Ashtow Technology Group, LLC, on an “as is,” “as available,” basis, without representations or warranties of any kind. To the fullest extent permitted by law, Ashtow Technology Group, LLC specifically disclaims all warranties and conditions of any kind, including all warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement for Our website and any services You purchase or utilize through it, except as specifically modified or excluded by contract. Ashtow Technology Group, LLC shall not have any liability or responsibility for any errors or omissions in the content of Our website, app(s), or services purchased or provided through website, for Your action or inaction in connection with Our website, app(s), or services, or for any damage to Your computer or data or any other damage You may incur in connection with the use of Our website, app(s), or services. This includes, but is not limited to, damages You may incur as a result of data-security breaches, phishing schemes, ransomware, malware, spyware, or any other common risks of utilizing the internet.
YOUR USE OF OUR WEBSITE AND ANY CONTRACTS OR SERVICES ARE AT YOUR OWN RISK. IN NO EVENT SHALL EITHER ASHTOW TECHNOLOGY GROUP, LLC COURTRESERVE.COM, OR THEIR AGENTS, MANAGERS, MEMBERS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEBSITE, APP(S), OR SERVICES PURCHASED THROUGH OUR WEBSITE, THE DELAY OR INABILITY TO USE OUR WEBSITE OR OTHERWISE ARISING IN CONNECTION WITH OUR WEBSITE, CONTRACTS OR RELATED SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. IN NO EVENT SHALL ASHTOW TECHNOLOGY GROUP, LLC OR COURTRESERVE.COM’S LIABILITY FOR ANY DAMAGE CLAIM EXCEED THE AMOUNT PAID BY YOU FOR THE TRANSACTION GIVING RISE TO SUCH DAMAGE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
Without limiting the foregoing, Ashtow Technology Group, LLC does not represent or warrant that the information on CourtReserve.com or its app(s) is accurate, complete, reliable, useful, timely, or current or that the website or app(s) will operate without interruption or error.
CourtReserve makes no representation that any content provided on its website, forms, related services, or this privacy policy is applicable or appropriate in all jurisdictions.
14. Indemnification:
You agree to defend, indemnify and hold ASHTOW TECHNOLOGY GROUP, LLC, and its affiliates, agents, employees, and assigns, without limitation, harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees and costs, arising from or related to Your use of Our Website, App, or services You purchase through them.
15. Electronic newsletters:
If You decide to opt-in to Our mailing list, You will receive emails that may include company news, updates, related product or service information, etc. If at any time You would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email or You may contact Us via Our Site or contact information listed herein. We may use third-party service providers to help Us operate Our business and the Site or administer activities on Our behalf, such as sending out newsletters or surveys. We may share Your information with these third parties for those limited purposes, provided that You have given Us Your permission.
16. Changes to this Privacy Policy:
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to the App’s Website (https://app.courtreserve.com).
17. Your acceptance of these terms:
By using this Site, You signify Your acceptance of this Policy. If You do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed Your acceptance of those changes.
Last modified: May 2026