How Pickle Pro Courts Runs 24/7 Without a Front Desk Using CourtReserve

Pickle Pro Courts opened in 2022 as a dedicated indoor pickleball club in Madison, WI. The club built its no-front-desk model around CourtReserve and RemoteLock, letting players book and enter without staff assistance.

2022

Founded

Courts

8,900+

Players

How their Club Management Experience changed

Before CourtReserve

Looking to build a 24/7 facility without front-desk coverage

Needed players to reserve courts on their own

Required secure facility access around the clock

Wanted players to check themselves in without assistance

After CourtReserve

Confidently runs an autonomous facility without the expense of staffing a front desk

Online self-booking lets players reserve courts whenever they want, without calls or staff

RemoteLock access gives players door codes tied to their reservations for independent entry

A self-serve check-in kiosk records player arrivals, helping track attendance and reduce no-shows

More about Pickle Pro Courts

When cold weather cut outdoor pickleball play short in nearby Waunakee, owner Patrick Riha decided Madison needed a place to play indoors, all year long.

That place became Pickle Pro Courts, a 14,000-square-foot facility in Northside TownCenter with five dedicated indoor courts, eight-foot divider nets, bright overhead lighting, and large TVs. After a soft opening that spring, the club held its grand opening in August 2022.

From the start, Patrick had a clear operating model in mind. "We started from day one with CourtReserve because we wanted a fully autonomous club," he says. That meant two things had to work without anyone on site: court reservations and remote door access. CourtReserve's online booking and RemoteLock integration connected the two.

As Pickle Pro Courts refined its 24/7 model, no-shows presented a challenge. Without someone at the front desk, the club needed a way to track who arrived for their reservations. The solution was a CourtReserve-powered check-in kiosk, allowing players to scan themselves in while giving the club a record of attendance.

Today, the player experience at Pickle Pro Courts is entirely self-service, beginning before players even arrive. After registering through CourtReserve, signing a waiver, and adding a card on file, they can reserve a court and receive a door PIN by email.

Once they arrive, players enter through the keypad, turn on the lights, and check themselves in. "People can reserve online themselves, access the club without assistance, scan in without assistance, play, then leave," Patrick explains. For Pickle Pro Courts, that means welcoming players 24/7 without the expense of a staffed front desk.

Pickle Pro Courts continues finding ways to make the experience easier for new players. A Voice AI assistant helps with sign-up and door-code questions, while CourtReserve's Public Booking lets visitors reserve courts without creating an account.

Since opening in 2022, Pickle Pro Courts has grown from zero to nearly 9,000 players, all while operating five indoor courts without a traditional front desk. For Patrick, that success reinforces the decision to build the club around CourtReserve from the beginning.

As the club's needs continue to evolve, CourtReserve remains central to its daily operations. "We would not run a club without CourtReserve," he says.

As Pickle Pro Courts looks ahead, the focus remains on making year-round pickleball accessible to its growing community. The club continues refining how it operates and exploring new ways to make the experience better for every player who walks through its doors.

Doubles players rally on a blue and red indoor pickleball court at Pickle Pro Courts, with a football game on a large video wall behind them.

An illuminated keypad on the glass entrance door at Pickle Pro Courts, where players enter with their booking PIN.

A coach demonstrates a stroke at the net to a group of players gathered around an indoor court at Pickle Pro Courts.

A view through the netting of players on multiple indoor courts at Pickle Pro Courts.

Four smiling players pose arm in arm with paddles on an indoor court at Pickle Pro Courts.

Players fill several indoor courts at Pickle Pro Courts, separated by tall divider nets, as a large screen shows a court diagram.

A doubles player reaches for a forehand while his partner watches, on an indoor court at Pickle Pro Courts.

A smiling player holds a paddle and ball beside a black convertible wrapped with PickleProCourts.com branding and the line “Where the weather is always perfect.”

Why they chose CourtReserve

Built for 24/7 operations

Extend playing hours without staffing a front desk. CourtReserve supports a self-service operating model, helping clubs serve players around the clock while controlling labor costs.

Integrated access control

Keep courts accessible without leaving doors open. CourtReserve connects reservations with RemoteLock to provide time-controlled entry, helping protect your facility without on-site staff.

Self-service booking & check-in

Players can book courts, complete waivers, pay for bookings, and check themselves in, reducing the routine tasks that typically require front-desk assistance.