CourtReserve, a leading court reservations & club management platform for tennis and pickleball facilities, is proud to announce a remarkable Customer Satisfaction (CSAT) score of 95.21%.
This achievement places CourtReserve in the top 2% of B2B SaaS companies, far surpassing the latest industry benchmark of 76% [1].
It means CourtReserve isn’t just above average—it’s significantly outperforming the majority of the industry.
“At CourtReserve, customer satisfaction isn’t just a goal—it’s our commitment. Our exceptional CSAT score reflects our dedication to providing top-tier support and solutions tailored to our customers’ needs.”
Tim Owens, Co-Founder & CEO, CourtReserve
Exemplary Customer Support
CourtReserve’s exceptional CSAT score of 95.21% is no accident. It’s the result of a customer-first approach that supports every step yourclub’s journey—from the first call to ongoing success.
For example, are you a club owner or director evaluating CourtReserve? Well, here’s what you can expect as part of your court reservation software buying experience:
We start you with one of our famous Product Overview Calls and a Free Trial, giving you hands-on experience with our tech.
Next, our Training Calls—including “Mastering the Basics,” settings support, and Office Hours—ensure your team is equipped with knowledge.
After Subscription Set Up and Go Live, our support doesn’t end. We provide Ongoing Q&A Calls, Live Chat, and a Comprehensive Help Center filled with articles, webinars, and real-life ‘Ignite’ Tech Sessions at various trade shows.
We continue with the Catalyst User Conference, a space for learning and networking, plus a Done-for-You Branded Mobile App setup for Scale and Enterprise plan customers.
We also recommend attending Club Mastermind, for gaining invaluable marketing & business insight from pickleball’s most successful entrepreneurs!
This extensive customer engagement fuels our top-tier customer satisfaction, ensuring every user feels supported from start to finish.
Support Availability
CourtReserve’s support team is available to cover all North American time zones, to assist with any issues or questions, providing immediate solutions and peace of mind for users.
About CourtReserve
CourtReserve is a leading club management platform powering tennis and pickleball facilities across North America. Trusted by over 1,600+ clubs and serving 3.5+ million players, our all-in-one solution streamlines reservations, communication, payments, and more. Founded in 2016, we designed the product we wanted to use as club owners, enabling facilities to scale efficiently and enhance member experiences. For every club, there’s CourtReserve.
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[1] UserPilot Research: CSAT, CES, NPS: Customer Satisfaction Benchmarking In SaaS
